หนังสือพิมพ์รายวัน 16ก.ค.55
DESCRIPTION
หนังสือพิมพ์รายวัน 16ก.ค.55TRANSCRIPT
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~ 6 JUL 2012 tL1nlmlTl~l1111Utl~OmlUL~~n
DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
---
I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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~ 6 JUL 2012 tL1nlmlTl~l1111Utl~OmlUL~~n
DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
---
I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
---
I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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~ 6 JUL 2012 tL1nlmlTl~l1111Utl~OmlUL~~n
DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
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1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
I
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
---
I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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--
~ 6 JUL 2012 tL1nlmlTl~l1111Utl~OmlUL~~n
DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
---
I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
I
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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~ 6 JUL 2012 tL1nlmlTl~l1111Utl~OmlUL~~n
DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
---
I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
I
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
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I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
I
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
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I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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DArE_ NBWS ID _ ___ _ __ ______
THE NATION SOURCE PAGE fA
MISERY IN LITTLEmiddotMYANMAR trumped-up charges by police include
er I have a 5~year-old boy I sent himthe playing of illegal three-digit lotshy lHENA110N ELEVEN MEDlA back to Myanmar to study I can proshyteries and drug-related offences
vide anything for his education by Forfactoryworkers there isno reg-
Smiles are generally subdued workirig at a factory I just want myularscheduleTheyhave towork earlyhere with the wholehearted child to be educated one day and haveor late depending on how much work ones coming mostly from the a professipnallifeThis is all I hope for there is Occasionally Thai gangsters
kids People are not eager to talkto And one day I hope I cango back to myprey upon the workers The robbers strangers for good reason In their know that Myanmar workers are country and live peacefully said faces thereisalwaysamixtureofoptishy migrant Ko Khin Maungreluctant to reportcrimes to police as mism-thingscantgetanyworsehere Mahachai is a place where migrantthey are migrantsthan they are back home - and anxishy workers with no education can get aOf coarse gangsters like to r~b ety bordering on resignation migrant workers rather than Th31s
After Myanmar opposition leader Myanmar workers are not filing a job and live Now Myanmar workers Aung San Suu Kyis visit to Thailand report to police since they are scared wish their childrento beeducated but Mahachaiunofficiallyknown asLittle ofgetting arrested I even got robbed their children are not allowed to studyMyanmarhasgonebacktoplayingits in Thai state schools familiar rhythms It is located southshy Therearesmallcommunityschoolswest of Bangkok and crowded with once when I was a factory worker Itj sponsored by NGOs However at the migrantworkersfrom MyanmarThey was late at night after my shift I was high school level students will not get are working at seafood factories and 1 ridingmybikehome1vomotorcycles a certificate or a diploma This makes employedbyThaiemployers for min- passed by me and blocked the street it very hard to enter community colshyimumwagesofBt200 perdayAccord- There were three guys on each motor leges or universities Fear and hopeing to a memorandum ofunderstand- ycle One ofthe guys pointed a gun at exist side by side for migrant workers ing between the Myanmar govern- me and spoke in Thai I was shocked ment and the Thai Labour Depart- I for a moment and realised that I was ment Myanmarworkers are nowable toholddocumentsandlabourcardsto being robbed said Kyaw Zaw Lin of work in Thailand legally the Human Rights and Development
During her visit Suu Kyi called for Foundation betterprotectionofmigrantlabourers A couples of months ago four from her homeland Their communi- migrant workers were raped by bogus
I ty has been growing and as things police officers 1vo workers were able stand thereis plentyofroomfor social to run away as soon as they found out welfare and legal improvements Like the police officers were pretending other places crowded with Myanmar The girls were checkedfor identificashypeople coming to seek a better life tionandverification purposesLacking Mahachai needs to strikeaproperbal- verification they were taken to a place ance of humanitarianism and main- where they were raped said a staff taining good legal order member at the foundation
Some workers stilldonthave iden- So many rape victims are here in tification verification Many of them MahachaiamongtheMyanmarworkshyhave been living here for some time middot ers Most rapists are Thai Many already some even managing to run women have been violated even small businesses like restaurants bull housewives We are so afraid to live bookstores photo galleries clothing alone at home while everyone is going stores and hair salons Although they to work Usually rapists knock on the own small businesses they still live in door and ask for something They fear know when the victim is alone in the
The area is officiallyunderthe con- house said migrant Ma Mo Mi trol of the Thai police department Being murdered is another fear of Migrant workers have to pay a fee ~o migrant workers though it is not that Thai police officers monthly to aVOid common However it has occurred in arrest Police officers usually charge the area often inconnectionwith robshyBt800 per month for a shop owner beries or rapes who does not have any verification on People have been robbed raped handA migrantworkercangetarrest- and killed You name itwe have all ed easily by police who make up sto- crimes around here Crimes happen ries abouttheirillegal activities When veryoftensaidanothermigrantworkshythat happens a price must be negotishyated between the worker and police The price could he anywhere between Bt4500 and Bt25OOO Commonly
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I
1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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1 6 JUL Z01Z DATE _ _ __ _ _ ______
THE NATIONSOURCE PAGE
Protection too costlyfor manyMyanmar workers
ffiENATION ELEVENMEDlA
ManyMyanmar migrantworkershave to live without real legal protection because they cannot afford the inflatshyed fees charged by some agents for nationality verification
All the fees related to the process in fact should not exceed Bt2OOO per persOn but we have found that most workers pay at least BtS500 said Kyaw Zaw Linn the Samut Sakhon location coordinator of the Migrant Justice Programme He has also worked for the Human Rights and Development Foundation
About 700000-800000 Myanshymar people have completed the nationality verification process in Thailand and become registered migrant workers who are entitled to many legal rights and protection he said
But many other migrant workers have no chance to get such protection because theycannotscrape up the fees he said
The actual fees were higher than the authorities price listbecause most
MYANMAR workers wait to have their nationality verified at acentre in Samut Sakhons Mahachai district
employers could not arrange nationshy had tried to arrange nationality verifishyalityverificationontheirown and usushy cation on their own had run into red ally turned to agencies familiar with tape and several other obstacles the process Now there are more than Those agencies can do it so 90 such agencies across the country - smoothly because they bribe officials a drastic increase from 12 a few years thesourcesaid Ofthe Bt5500 paidby ago each worker Bt2000 was for legitishy
Asource said manyemp]oyerswho mate fees for authorities BtlOOO or _ r
morefortheagencyandtherestfortea money
Only afternationalityverification is completed can workers be issued Myanmarpassportsand exercise their rights as registered migrant workers
Some Myanmarworkershavecomshyplained that some Myanmar officials are taking advantage ofthem by makshying them pay a higher fee
However Pol Captain Tin Thn of Myanmars HomeAffairsMinistrysaid the lack of transparency was becomshying less ofa problem
We are serving here in Mahachai for our migrant workers under the cooperation of both countries In our group we have a total ofeight officers including from the department of immigration department ofinformashytion and department oflabour Every
three months a group change will be made We are the second group to Thailand
In this verification centre we are working with the Thai Immigration nllreau andThai Laboltr Department FactOles will report verification and numbers of their employees to Thai
bullbull-_ bullbull- bull
immigration and labourThedatawill be sent to the Myanmar Embassy and the Department ofMyanmar Labour
After the approval of both counshytries we do the procedures for issuing passports by taking pictures and finshygerprints After the issuance ofa passshyport a visa will be applied for from Thai immigration for four years We are solvingthe problems ofworkers as relatives Tin Thn said
Ethnic Mon from Tanintharyi region and Karen from Karen state are the mostsuccessful workers in getting passports
Myanmar opposition leader Aung San Suu Kyis recent visit to Thailand has also given a bigboost to Myanmar workers here because she has brought much attention to their living condishytions
We have got a pay raise and theres less abuse by Thai employers and authorities a worker in Mahachai said
Several non-governmental organshyisations networks and communities have alsofound iteasiertDwork for the Myanmar workers cause
R JUL 2012DATE
THE NATIONSOURCE PAGE
Full injury compensationdenied
I
How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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THE NATIONSOURCE PAGE
Full injury compensationdenied
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How much are your limbs middot worth A 25-year-old Myanmar migrant worker told The Nation he was given only Bt95OOO in compensation for his severed right hand although he deserved Bt300OOO according to labour laws
Before getting the money Lin lived in fear for months ~ver the conflict with his former Thai employer involving his compenshysation
~he rnan from Sagaing Region In Myanmar lost his hand and part of hisarmwhen a-rrlachine crushed them three )lears ago while he worked at a plastic factory in Samut Sakhon
At first the employer paid the hospital the medical bill for me and Bt2OOO compensation before I quit the job Fortunately a Myanmar intershypreter at the hospital told me to
I seek help from the Human Rights and Development Foundation (HRDF) to contact a social security office in the Mahachai area of Sartlut Sakhon to force the employer to pay the full compensation ac~ording to labour laws Lin said
Once the employer saw a letter demanding the factory to pay me the compensation of
Bt300OOO he told police to chase me as I did not have any personal documents with me My work permit and personal
papers were kept at the factory I was scared of them so I had to hide and stay with staff of the foundat4on while I was broke he said
Over 10 months the employshyer and the HRDF negotiated the compensation many times The employer offered topay Lin only Bt30OOO Qut finally agreed to increaSe the amount to Bt95OOO
I decided to end the probshylem by accepting only 8t95OOO because I didnt want to burden the HRDF with my problems for a long time The ~RDF also shouldered my livshyIng expenses at that time he said
To make myself feel better I thought of it as my karma [conshysequences of deeds from past lives]
Many more Myanmar work- ers have faced a similar fate of being given unfair compensashytion for their lost limbs by employers
According to the HRDF three workers with missing limbs lodge complaints to the foundashytion about unfair compensation per month
Now Lin is working for a Thai merchant selling rice to Myanmar migrant workers in Mahachai
Despite sacrificing his hand Lin continues working here as bull he can earn a better income and hopes to save a lot of money to take back home someday
I
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
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Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
I I q I ~ I
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
I I q I ~ I
6lJ 11Vl ~t1 tJ~ 1t~ 61 t9) bb61 ~ b~ tJ bb IfJ ~
nsnSOOIiS001U MINISTRY OF lABOUR ~ rl 186 Inri I 2555
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16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
I I q I ~ I
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nsnSOOIiS001U MINISTRY OF lABOUR ~ rl 186 Inri I 2555
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U(lJ ~ l L II01 - 1I1l 13 n fl 2555
16 JUl 2012 DATE_ ID _ ___NEWS
BANGKOK POST SOURCE PAGE
Retaining GenmiddotY With younger workers shunning the corporate world to strike out on
their own and start up their own businesses banks give advice on J -
strategies for retaining this pool of talent By SoonyaVanichkom
Imagine you run a company and sales quota said Mr Worawat vice-presidents are still only in their want to expand your business in The ClMB Thai Group is a smaller mid-30s said Mr WQrawat a highly competitive marlcet To bank that employsonly3700 staffbut bull Along With providing a clear career do so you keep coming up with italso faces high annual turnover rates path organisations must also provide
I products that you expect your especiaIlyforentry-leveIstalfanchelleis an enablingenvironment for personal employees to sell to customers The Last year its tUrnover was 229 development in which an employees big problem is they do not want to sell across ansectors with tellers accounting slcills and capabilities are enhanced them and many quit right away You for 34 of the total through talent development pro-end up with a high turnover rate that Kongpob Watan8sinClMB Thais grammes or schoIimhips affects thesustainabillryofyourbusiness executive vice-president for HR man SCB is also in the p~ ofcustoshyin the long run - after an many of agement said the rate for tellers is mising capacity development proshythose whoquit for such reasons belong expected to decline to 24 this year grammes for all employees and not to Generation Y Addressing tumoverrequiresleader- just the talented ones
This is an impendinghuman capital ship to pay attentionand understand The state-owtled Krung 1bai ~ dilemma for private banks Dem- Gen Ys needs said Dr Kongpob (KTB) had a much lower tmnover rate ographics dictate that Gen Y- those Wereveryserious about manage- of 192 last year but most of those born after 1980 and sometimes ment ofGen Ysince they are certainly resignations were also teners described as tech-savy and intolerant going to be our future managers so if Sumalee Sulcsawang KTBs senior - will inevitably become the largest you dont understand them then work executive vice-president for corporate group ofworkers for several fields This will be difficult he said governance and HIt said turnover is may potentially pose problems for Dr Kongpob said Gen Ys tend to not a major issue for her hank as it industries such as banking that have disIilce being forCed or ordered to ~ stresseS internal capacity building that traditionally been considered one of something contrary to baby boomers in turn generates loyaltyamongst talent the most attractive places to build a (those born between 1946 and 1964) Being a state-owned enterprise IcrB career given the financial returns who like to command and want others is also generally perceived as offering
I
Geil Ys like a lot of freedom and do to follow them employees stable and secur~ jobs she not like beingrestricted inorganisational Dr Kongpob said it is important that said frameworlcs saidWorawatSuvagondha management is taught to be frank and Comparedwith the four largest prishyan executive vice-president and head straightforward with Gen Ys as they vate banks mthe country the average ofhuman resources (lIR) strategy and are good at detecentng insincerity and -age of emplo~ at IqB tends to 00 developmentatSiamCommerciaIBanlc react negatively towards it higher middotmiddot middot - (SCB) It is also important to give them Most oftllE staffwho resign do so
He reasons it is likely that in the challenging rork and rewards based because they want to enrol in further future a substantial number of on perfoimance studies such as for a masters degree employees will resign to become entre- Give them challenging work and with manyofthemendingup abroad preneurs and set up their own small iftheyachievesometbing thenrecog~ said Ms Sumalee adding that many businesses nise them for that achievement It does reapply once they finish their studies
SCBs turnover rate was 10 last not have to be a financial reWard but She said to retain talent employees year with most ofthe resignations from something that will make them feel should be made to feel they have been younger employees working as tellers proud to be part ofthe team and organ- placed in the right position in branches nationwide - isation said Dr Kongpogt However this can be rather chal- Earlier tellers were responsible Mr Worawat said another winning 1engUig given thattheindustry~
Qlainly for transactions buttoday there strategyforretaining Gen Ytalent is to qUicklymeai1ing that demand for cer~ I
Is so much competitionbetween banks give them the opportimit)_to grow in tain skills changes very qUickly too J that tellers also have to sell products the organisation quickly based on capa- What is also-important for KTB ~ [mutual funds and insurance) which bility and performance _instead of theHR division consistently revises is not something everyone likes to do seniority HR needs speCifically in terms ofslcills said Mr Worawat Gen Ys tend to ~xpect quicker requirementsaiaMsSumaIee adding
Often this means the tellers have to responses at worlc and wantto advance that some positions may require meet a sales quota which can add a in their career faster workers to develop additional sIdlls
lot of pressure to the work For SCB its not important that sets So naturally there is a group of employees work with us right from the For instance tellers now need to
people who think this work is not for start oftheir career in order to be pro- know more about wealth management themandchoosetoworkinsomething moted he said and be able to advise Customers on
that docs not have targets such as a Many ofSCBs executive and senior the subject
I I q I ~ I
6lJ 11Vl ~t1 tJ~ 1t~ 61 t9) bb61 ~ b~ tJ bb IfJ ~
nsnSOOIiS001U MINISTRY OF lABOUR ~ rl 186 Inri I 2555
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