INGEUS’ JOURNEY FROM AUSTRLIA TO KOREA

Jay Han

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Ingeus’ Story started in Brisbane• Our story begins with a man who suffered a crippling injury.• The prognosis for him was a short life. Refusing to be overcome, he worked until age 65. • That man was Therese Rein’s father.

• His determination taught her that work matters. • Often, all people need are simple resources and encouragement to discover their unique strengths, and to reach optimal independence.

• This inspired Therese to set up Ingeus, as an occupational rehabilitation and injury management company.

• Since 1989 we have grown from one person to an international provider of services to groups as diverse as redundant employees, retirees, long-term unemployed, people with disabilities, parents, young people, mature aged people, refugees and migrants.

• We have helped 280,000 disadvantaged people into employment.

• Our commitment to people flourishing is the fundamental principle that binds the Ingeus group.

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Who we are. Where we are.Now, we are in 12 countries, over 150 locations, with 4,100 employees.

International provider in;

• Outplacement• Organizational Development and Employee Assistance Programmes (EAP)• Leadership development• Employee and organizational wellbeing

• Human Services and welfare to work• Combining international best practice with expertise of local partners to co-design, pilot, deliver and evaluate innovative skills and employment programmes • Help governments do more for less

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Ingeus Korea started in 2009• Two years’ in-depth market research before launching• Inherited Ingeus’ philosophy and values which were well aligned with oriental and Confucian culture• Started as outplacement services provider with 4 staff in Seoul.• Global best practice localized to fit into Korean culture and ways of working• Two major differentiating approaches in the start-up

KoreaOutplacementService

GovernmentEmployment

Service

Paradigm shiftfrom process to out-

come

Influencing governmentsto form partnership

with private providers

Number ofFull time employees

Number ofSites

Number ofClients Served

Number ofPurchasers

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Ingeus Korea at PresentThe largest outplacement and employment services provider in Korea

2009 2015

220

28

43,390more than

150

28 sites Nationwide

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Ingeus Korea Customers : Private

Outplacement and Life Planning

40%OutplacementMarket Share

Korea

(1) Major Customers

Yes - we've had positive results

Maybe - we've had some success

Too soon to tell

No - we've not had successs

(2) Benefits

Ingeus Korea Customers: Private

29,255,600 WONEstimated cost of redundancy.Outplacement can reduce this

74,948 billion WONEstimated cost of worker disengagement The main reasons for worker disengagement are fear of job loss, guiltafter surviving downsizing or anger towards employers.Outplacement can improve motivation and engagement

Q. Would you use outplacement services again?

6%

17%

30%47%

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Ingeus Korea Customers : Public

Public Employment Service

Success PackageThe single biggest employment services program in Korea.Improves the employability of disadvantaged people.We deliver in 16 locations nationwide.

Hope-rebornProject

Assist poor and people at risk who are dependent on living aid subsidies. Cur-rently delivered in 5 locations by Ingeus (merged into Success Package from 2015.).

Programme assists military veterans to prepare and secure civilian jobs.

Other Public Employment Services

11%Market Share

Korea

(1) Major Customers

Seoul MetropolitanGovernment

Korean OlympicCommittee

Korea Gas Corporation

Gwangju City

Government Employees Pension Service

National Police Agency

Gyeongsangbuk-do

Construction Guarantee Cooperative

Korea Water Resources Corporation

Chungcheongnam-do

Training Institute for Food, Agriculture and Fisheries

Small and MediumBusiness Administration

Gyeonggi-do

Jeollabuk-do

Small EnterpriseDevelopment Agency

Korea Sports Promotion Foundation

Korea Coast Guard

Korea Employment Agency for the Disabled

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(2) Benefits

Ingeus Korea Customers : Public

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Success Factors

• Outcome focused approach developed in Australia (transition to decent lasting jobs) works better for Korean companies than American oriented approach in outplacement service

• A holistic delivery service model which focuses on behaviors that encourage people to engage

• Proven employment services model of Australia in terms of effectiveness and efficiency well accepted by Korean Government through continuous influencing strategy

• Assisting Korean Governments to design service delivery models which would save taxpayers’ money and reduce cost per outcome

Ingeus’ strong culture embedded in the local operation;

Global experience originated from Australia delivered by Local people

Korea

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There are forces driving change

Low employment rate

65.47% (18~65)

(National goal by 2017 70%)

High youth unemployment rate

10.2%highest ever

High level of NEETS 3rd highest of OECD countries

Global uncertainty andlower economic growth

Industry restructuringand redundancies

Baby BoomersThere is an income gap of

5-10 years between retirementand receipt of national pension

Low birth rate anddeclining working

population

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Our Vision for Ingeus Korea (2020)

The world’s best employment service provided by the world’s best employment service exper-tise

A comprehensive HR services provider to the private market through diversification to adjacent markets on the top of existing outplacement and life planning services

More people into more sustainable and decent jobs by combining human sensitivity and technological innovation

AUD 65M revenue with AUD 12.5M EBITDA

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Doing Business in Korea

Dynamics in proactively coping with changes

Hungry for innovative new ways of doing businesses and developing new policy approaches

Decisiveness once decision is taken

Very fast turnaround time from RFT to implementation

Skilled and committed labor force

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Developing potential in belief of human ingenuity

• Employers to improve

competencies and

capabilities.

• We are a Global

employability

and skills business.

• Pre-employment training

• Outplacement

• Employment Services for Governments

• Apprenticeships and Vocational skills

• To provide organizations

and Governments with

the most cost-effective

solutions, tailored

for your clients

• Increased productivity

• Staff loyalty

• Staff retention

• Greater efficiency