© 2014 Brigham Young University–Idaho 1© 2008 Brigham Young University–Idaho

Professionalism

© 2014 Brigham Young University–Idaho

Customer Service Training: Professionalism

Professionalism Defined

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© 2014 Brigham Young University–Idaho

Customer Service Training: Professionalism

Attributes of a Professional• Competency• Respect• Punctuality• Maturity

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© 2014 Brigham Young University–Idaho

Customer Service Training: Professionalism

Competency• Training• Skill

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© 2014 Brigham Young University–Idaho

Customer Service Training: Professionalism

Respect• Treat people with kindness, courtesy, and

politeness• Listen• Show Gratitude• Avoid Gossip

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© 2014 Brigham Young University–Idaho

Customer Service Training: Professionalism

Punctuality

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“If you’re early, you’re on time, if you’re on time,

you’re late.”

© 2014 Brigham Young University–Idaho

Customer Service Training: Professionalism

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