ملتقى التميز المؤسسي 2015 - اليوم الثاني - الأركان...

Presentation for ExcellnceDayz Riyadh1

THREE PILLARS OF CONTEMPORARY MANAGEMENT EXCELLENCE

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STRATEGY MANAGEMENT

PROCESS MANAGEMENTPROJET MANAGEMENT

THREE PILLARS OF CONTEMPORARY MANAGEMENT EXCELLENCE






Source: Strategy to Transformation [Diagram from Roger Burlton, BPTrends]






EACH MAY HAVE ORGANIZATIONAL UNIT

Head

Sector1

Department 1

Department 2

Sector 2

Department 1

Department 2

Sector 3

Department 1

Department 2

Sector 4

Department 1

Department 2






EACH MAY HAVE ORGANIZATIONAL UNIT

Head

OSM Sector1

Department 1

Department 2

OBPM Sector 2

Department 1

Department 2

Sector 3

Department 1

Department 2

Sector 4

Department 1

Department 2

PMO

Office of Strategy ManagementOSM

OBPM

PMO

Office of Business Process ManagementProject Management Office






Q1: WHAT IS THE ROLE OF EACH OFFICE?Q2: HOW CAN THEY WORK TOGETHER?

OSM

OBPM






Q1: WHAT IS THE ROLE OF EACH UNIT?Q2: HOW CAN THEY WORK TOGETHER?

OSM

OBPM






OFFICE OF STRATEGY MANAGEMENT

OSM

OBPM






WHAT IS OSM ?OSM

OBPM

PMO

“The Office of Strategy Management integrates and coordinates activities across functions and business units to align strategy with operations”

Kaplan, R. S., and Norton, D. P. 2008. The Execution Premium: Linking Strategy to Operations for CompetitiveAdvantage. Harvard Business Press, Boston, 283-284






WHY OSM ?OSM

OBPM

PMO

5%

25%

60%

85%

9 of 10 organizations fail to execute strategy

Clive Keyte, Oct 2012, business2community.com

Only 5% of the work force understands the strategy

The Vision Barrier

Only 25% of managers have incentives linked to strategy

The People Barrier

60% of organizations don’t link budgets to strategy

The Resource Barrier

85% of executive teams spend less than one hour per

month discussing strategy

The Management Barrier






WHAT DOES OSM DO?OSM

OBPM

PMO

OSM must run the process

OSM may run the process

OSM links strategy to a process run by someone else

• CFO: Chief Financial Officer HRO: Human Resource Officer CIO: Chief Information Officer CMO: Chief Marketing Officer CKO: Chief Knowledge Officer

X

ROLE STRATEGY MANAGEMENT PROCESS Balanced Scorecard Management – Design and report on the BSC measures

1

Organization Alignment – Ensure all business and support units are aligned with the strategy

Strategy Reviews – Shape the agenda for management strategy review and learning meetings

Strategy Communication – Communicate and educate employees about the strategy and performance

5 Initiative Management – Identify and oversee management of strategic initiatives

6 CFO, HRO, CIO, CMO

Planning / Budgeting – Link financial, human resources, information technology, and marketing to strategy

HRO Human Capital Alignment – Ensure all employee’s goals, incentives and development plans link to strategy

CKO Best Practice Sharing – Facilitate a process to identify and share best practices

Strategy Development – Help the CEO and executive team formulate and adapt the strategy

Inte

grat

ive

Con

trib

utor

yC

ore






EXAMPLE OF STRATEGY MANAGEMENT FRAMEWORKOSM

OBPM

PMO

results

performance measures

Process

Initiative

EXECUTION

performance measures

results

1

3

4

5

6

• Mission, Values, Vision • Strategic Analysis• Strategy Formulation

DEVELOP THE STRATEGY

• Strategy Map / Themes• Measures / Targets• Initiative Portfolios• Funding / Stratex

TRANSLATE THE STRATEGY

ALIGN THE ORGANIZATION

• Business Units• Support Units• Employees• Board of Directors

PLAN OPERATIONS

• Key process improvement• Resource capacity plan• Budgeting

• Profitability Analysis• Strategy Correlations• Emerging Strategies

TEST & ADAPT

• Strategy Reviews• Operating Reviews

MONITOR & LEARN

Strategic Plan

• Strategy Map• Balanced Scorecard• Stratex

Operating Plan

• Forecast• Resource Requirements• Dashboards• Budgets

2

Kaplan, R. S., and Norton, D. P. 2008. The Execution Premium: Linking Strategy to Operations for CompetitiveAdvantage. Harvard Business Press, Boston, 283-284






EXAMPLE OF OSM REFERENCE MODELOSM

OBPM

PMOSt

race

tra®






OSM

OBPM

OFFICE OF BUSINESS PROCESS MANAGEMENT






WHAT IS BPM?

العمالء خدمات المالية اإلدارة القانونية اإلدارة االئتمان إدارة اإلدارية الشؤون

اإلدارة الرئيسية

العمالء إقراض

فرعي 1إجراءفرعي 3إجراء

فرعي 2إجراء

OSM

OBPM

PMO






WHAT IS OBPM? OSM

OBPM

PMO

“The Office of BPM is a mechanism that is used to coordinate BPM initiatives and deliver the related benefits throughout the organization”

AlKharashi, B., Tregear, R. et al. 2011. Establishing the Office of Business Process Management. Leonardo Consulting,Canberra.






OSM

OBPM

PMO

WHAT DOES OBPM DO?

Office of

BPM

Develop Process

Architecture

Build Governan

ce

Define Measures

Build Capability

Improve Processes

Implement Tools

Review & Adapt

Based on BPTrends Methodology, Boston






OSM

OBPM

PMO

EXAMPLE OF BPM FRAMEWORKBPTrends Associates BPM

Methodology

BPTrends Methodology, Boston






OSM

OBPM

PMO

EXAMPLE OF OBPM REFERENCE MODELPr

ocet

ra®

Translate StrategyInto Processes

Gather and Analyze BPM Demands

Define BPM ProjectsPortfolio

Plan prioritizedBPM Projects

Manage BPM Projects & Portfolio

Disseminate BPM Results and Culture

BPM Projects BPM Results

SUPPORT PROCESS MANAGEMENT SUPPORT PROCESS IMPROVEMENT

MANAGE BPM STRATEGY

BPM Demands

StrategicDemands

Administer BPM methodsand tools

Administer BPM Roles and Responsibilities

Administer BPM Services Portfolio

OperationalDemands

1. Understand Project

2. Analyze Process

3. Redesign Processes

4. Coordinate Process Change Implementation

5. Roll Out Redesigned Business Process

Educate and Train on Process Management

Maintain Process Architecture & Repository

Support Performance MeasurementMeasure Process Maturity

Support ContinuousImprovement

SUPPORT THE OFFICE OF BPM

Maintain Process Improvement Methodlogy






PROJECT MANAGEMENT OFFICE

OSM

OBPM






WHAT IS PM? OSM

OBPM

PMO

“Project is a temporary endeavor undertaken to create a unique product, service or result.”

“Project management, then, is the application of knowledge, skills and techniques to execute projects effectively and efficiently”

Source: Project Management Institute Inc, 2008. A Guide to the Project Management Body of Knowledge (PMBoK®Guide) Fourth Edition, Project Management Institute Inc, Newtown Square, Pennsylvania, Section 1.4.4.






WHAT IS PMO?

“Project Management Office is an organizational body or entity assigned various responsibilities related to the centralized and coordinated management of projects under its domain”

Source: Project Management Institute Inc, 2008. A Guide to the Project Management Body of Knowledge (PMBoK®Guide) Fourth Edition, Project Management Institute Inc, Newtown Square, Pennsylvania, Section 1.4.4.

OSM

OBPM

PMO






WHAT DOES PMO DO? OSM

OBPM

PMO






Q1: WHAT IS THE ROLE OF EACH UNIT?Q2: HOW CAN THEY WORK TOGETHER?

OSM

OBPM

PMO






COLLABORATION, NOT COMPLETION





ملتقى التميز المؤسسي 2015 - اليوم الثاني - الأركان...

Leadership & Management