觀光英語報告

應英二乙 4a0c0058 王思婷4a0c0059 廖佩欣

BACKGROUND INFORMATION OF INTERVIEWEE

Gender: MaleAge: 21-25Highest degree: A bachelor degree

Current company: McDonald’s

Location: No. 66, 4 section, Simon Road, in Tainan.

Job title: Fast food

Job duties: Delivery Service

Years of working: One and half years

QUESTIONSQ1:

Do you need to use English to commutate at work? How important is it for you to use English to communicate?

Ans:

Yes, sometimes there are foreigners coming, so English is very important.

Q2:

With what media and on what occasion do you use English to commutate (phone, conference, email, or face-to face enquiry)? What are the purposes of the communication (books, greeting, answering enquiries, or introduction)?

Ans:

We usually communicate face to face or by telephone. The main purpose is interacting with customers.

Q3:

What language communication problems do you have? What strategies and resources do you use to solve the problems?

Ans:

Because I can’t remember so many words, I usually use body language to communicate with customers.

Q4:

What cross-cultural communication experiences do you have?

Ans:

I had ever had a course that the teacher came from western country spoken English.

Q5:

What strategies and resources do you use to solve the problems? How do you think about the problem solving experience? How important is it for you?

Ans:

I usually translate by Google, but the translation couldn’t meet my needs.

Q6:

How do you improve your language and cultural competence?

Ans:

Learning more vocabularies and speaking more and you will get used to it.

Q7:

What help do you think the government, the society or the company should provide to help workers improve their English competence?

Ans:

I think the government should provide more opportunities to learn foreign languages.

Q8:

What suggestion do you have for school English education?

Ans:

I think the resource that school provides is not enough for students learning English although working at McDonald’s don’t meet a lot of foreigners.

Thank you