التغييرات في دورات العمل في القطاع الحكومي

Oracle EMEA Public Sector

Juan F. Rada

Senior Vice President

Oracle Applications & Industries

S3for Better Government Information

Service avings ecuritySS

e-Government Motivation

• Better Services Better for the citizen

• Convenient

• Choice Better for the Government

• Built-in high levels of reliability

• More effective use of resources

• Cost Savings Via effective management Reduced redundant components

Summary of Initiatives

• Improved public services - Multi-channel service provision• Citizen choice• Integration of Government back office systems• Multi-Government agency information sharing• Counter Organised Crime and Terrorism• Promote On-line learning• Maximise Government revenue• Control Cost of Government• Counter Fraud

The e-Government Equation

ServiceImprove service to citizens & businesses

SavingsImprove efficiency and reduce costs

Security & SafetyEnable public security, justice & safety

Better Government

How eGovernment can enable a Better Government

S3=Better government Information

Oracle and our customers

ServiceImprove service to citizens & businesses

Estonia, Parking fee thru Mobile

• Estonian cities of Tallinn, Tartu, Pärnu, and Kuressaare currently pay for their parking over a mobile phone

• An efficient payment method• Easier car inspection• Lower running costs, and increased

revenue

Mobile parking income grew to 12 percent of the city's total parking revenue immediately after the three-month testing period. The technology is a big improvement

over previous systems that relied on tickets and cash machines

Oracle Solution:Oracle Internet PlatformOracle 9i

The city of Tallinn has virtually eliminated the debt collection risks and

administrative costs inherent in conventional parking systems

Hull City Council Boosts Customer Call Handling Performance 67%,

Expects Annual Savings of £190,000

• Lost calls reduced from 14% to less than 1%• Percentage of calls answered (in less than 10

seconds) increased from 57% to over 98%• Average phone waiting time reduced to three

seconds• Customer satisfaction ratings up to 98%• Potential to save £190,000 or more annually

due to operational efficiencies

"Our key objective is service excellence through improved efficiency, which will ultimately provide more cost-effective, customer-focused quality services."

Oracle Solution:Oracle E-Business Suite CRM applications (including Oracle Customer Interaction Center, Oracle Scripting, Oracle Mobile Field Service)Oracle9i DatabaseOracle9i Application Server

Delivering Answers 67% Faster and Reducing Dropped Calls by 94%Delivering Answers 67% Faster and Reducing Dropped Calls by 94%

Polish Agency for Agriculture Restructuring and Modernization (ARiMR)

• Animal & Holding registries (with internet access for slaughterhouses and farmers)

• GIS system – covers whole Poland (320 000 km2) with ortophotomaps.

• Payment schemas (production based and land based)

• IACS Datawarehouse, Payment Agency & Intervention schemas (& other schemas)

• Digital signature infrastructure with external CC

The database platform, used by ARiMR for several years before, was chosen mostly because of its reliability, quality, and flexibility, as well as opinion of Oracle Corporation as a stable

supplier who can guarantee constant developments of tools and appications used

Oracle Solution:Oracle Database Enterprise EditionReal Application Cluster optionPartitioning optionSpatial optionInternet Application Server Enterprise EditionExpress ServerOracle EBSOracle PayrollOracle HR Self Servicei LearningTraining Administration

The need is huge: two million potential beneficiaries who will use EU agricultural subsidiesThe need is huge: two million potential beneficiaries who will use EU agricultural subsidies

http://arimr.gov.pl/

Ministry of Foreign Affairs, Denmark

• >300.000 page hits per day per server (two)

• > 80.000 content items• 4 languages• Passed two security audits by two

different independent security auditing organizations

"The portal technology in Oracle9i Application Server was easy to implement, enabling us to create a very large, information-intensive portal on time and within budget.

In addition, the support Oracle consulting provided from start to finish was invaluable," said project manager, Jorgen Hedegaard-Jensen, Ementor

Oracle Solution:Oracle Internet PlatformOracle Portal 3.0Oracle SecurityOracle UltrasearchOracle WebcacheOracle XMLOracle Single SignonOracle Workflow

www.denmark.dk is the Official Window to Denmark and is powered by Oracle Technology is the Official Window to Denmark and is powered by Oracle Technology

http://www.denmark.dk/


SavingsImprove efficiency and reduce costs

State of Iceland, eGovernment

• Consolidated Information & Applications

• Cross Departments• 19,000 employees• Central Management – De-

centralized structure

“This IT investment provides the foundation for modern Iceland’s IT infrastructure and enables us to meet our citizens’ demands for improved public service.” - Gunnar Hall, Director of the State Accounting Office in

Iceland

Oracle Solution:Oracle Internet PlatformOracle 9iOracle 9iASOracle eBusiness Suite

... all of Iceland’s 540 public institutions will give Icelandic citizens

24 hour access to their services via the Internet....

NATO

• 700-plus users • NATO-wide Financial and

Procurement solution • Integrates budgeting, budget

execution, travel, treasury, disbursing, procurement and supply functionality

The implementation of the Oracle E-Business Suite will provide NATO with the mechanism by which we can meet these goals and will enable the development of more meaningful and timely

management information - NATO Programme Director, Mr David Oakley

Oracle Solution:Oracle RDBMSOracle PurchasingOracle FinancialsOracle WebEmployess

……together with Oracle we can ultimately provide a modern standardised system operating NATO-widetogether with Oracle we can ultimately provide a modern standardised system operating NATO-wide

Achilles Delivers 17% Savings to Customers Using Oracle Sourcing

"Oracle Sourcing is an excellent tool that supports the complete auction process and enables us to offer simple and effective auctions to a multitude of clients."

Oracle Solution:SourcingE-Business Suite Outsourcing

Oracle Outsourcing has enabled us to achieve market penetration Oracle Outsourcing has enabled us to achieve market penetration

for our product very quicklyfor our product very quickly

• Provide real-time, online auctions for utility, rail, and public sector companies

• Achieve rapid ROI on auction software • Generate substantial cost reductions on

goods and services for customers • Speed up the sourcing cycle • Outsource management of auction

software to reduce risk and operating costs

Data validation with PDA

Collection and validation of remote sensed images in the field: creation of crop map of Netherlands

Real-time update into central repository

Elimination of post-processing

Real time validation

Spatial Maps integration

Comparison between traditional and ICT supported work process

Work gain: 33%

Cost savings: 55%

Crop Viewer

Netherlands


Security & SafetyEnable public security, justice & safety

Polish Police

• Multi-level security ensures safety of information

• Nationwide police database allows continuous access to key information, regardless of location

• Open source technology allows system to interface with databases from international law-enforcement organizations

"By implementing the new Oracle-based system, we improved the availability of information and streamlined the operations of police units." -- Zbigniew Chwalinski, Deputy Commander-

in-Chief, Polish Police

Oracle Solution:Oracle DatabaseOracle Application Server Oracle Designer Oracle Developer Oracle JDeveloperOracle Forms GeneratorOracle Reports

Now, any procedure that requires access to information can beNow, any procedure that requires access to information can be

performed on a nationwide basis. performed on a nationwide basis.

Ministry of Defence, UK

• Provides a single, centralized, universally accessible repository of information Defence-wide

• Delivers standard applications that ADMIS can customize quickly and cost-effectively to meet specific requirements

• Provides regular technology upgrades and migration to Web deployment

"Oracle's expertise in defense development systems and the excellent support we receive contributes to the success of the ADMIS program." -- Colonel Mike Manson,

Program Manager, Ministry of Defence

Oracle Solution:Discoverer Desktop Edition Oracle Database Enterprise Edition Oracle9i Developer Suite Oracle Express Analyzer Oracle9i Designer Oracle9i Forms

"We decided to upgrade the database and use Oracle's business intelligence

and application development tools in place of our existing ones,"

The Greek Ministry of Public Order

• Able to handle huge amounts of data and meets complicated demand

• Flexible and easy to modify• Extremely secure• Reliable and robust• Compatible with different hardware

platforms

«We have had good experience with Oracle in our national police network and that is why we specified Oracle as the application tool for creating the Schengen Project database for exchanging information with other national control authorities throughout the Schengen area.»

Joachim Paradisos, Police Major and Schengen Project Manager, Greek Ministry of Public Order, Athens

Oracle Solution:Oracle RDBMSOracle Designer 2000Oracle Developer 2000

«We believe that our system is one of the most flexible and well implemented«We believe that our system is one of the most flexible and well implementedin all thecountries we have seen,»in all thecountries we have seen,»

National Schengen Information System

Bavarian Police, Germany

• State-wide integration across the corporate network providing universal access to current and legacy data

• Centralised repository • Fully scalable • Secure environment as required by a

government agency

"Deployment of the Oracle9i Database has been key to the successful implementation of our infrastructure program" - Reinhard Riedel, Executive of the IuK, Department of the

Bavarian Landeskriminalamt

Oracle Solution:Oracle RDBMSOracle 9iAS

Migration from Informix to the Oracle9i Database for deployment Migration from Informix to the Oracle9i Database for deployment

of the new strategic database management systemof the new strategic database management system

The Dutch police force

• 20% more time for officers in the field• Real-time access to databases• Out-of-the box support for next

generation location-based services• Reduced paper costs

"Oracle9i Application Server Wireless and Oracle Spatial are a winning combination when it comes to enablingwireless and location-based services." — Euro Beinat, CEO

Geodan Mobile Solutions

Oracle Solution:Oracle9iAS WirelessOracle9i DatabaseOracle9i Spatial

Giving officers instant information would empower them in fighting crime and Giving officers instant information would empower them in fighting crime and

provide better information and service to citizensprovide better information and service to citizens

The Information Pistol

• Sharing of Criminal Info/Events• Stolen car look up with real time

update• Filling our reports on the fly• General info about Traffic• Positioning of police• Location based dispatch• Patrol daily Plan

• 20% More time ”in the field”

• 2,000 users

• 120 days to implement

Oracle’s Approach to e-Government Infrastructure

• Common scaleable, available, secure infrastructure based on open standards

• In depth information security, evaluated to Government standards at all infrastructure levels

• Accommodate multiple application approaches and sourcing

• Evolve to adopt new information concepts as they become available

Unified Portal

Business Process OrchestrationProcess models BPEL Engine

Fusion Service BusMulti-protocol routing

Message transformationServices and Event Mediation

Grid Computing

Activity Monitoring

Fusion Service RegistryApplication Integration Services

Process Integration ServicesData and Metadata Services

BusinessIntelligence

Clustering SecurityProvisioning ConfigurationData Management DirectoriesIdentity Management Web Cache

Oracle Apps Custom Apps ISV Apps

Oracle Fusion Architecture

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Government EnvironmentOutside Government Inside Government

Inside Government

Between

GovernmentCitizens

Employees

Employees

Government EnvironmentConstituent to Government

DataServicesApplications

Multi-Channel

Front End

Aut

hent

icat

ion

Iden

tity

Acc

ess

Application Data

Identity Data

Constituent Data



Multi-Channel

Front End

Aut

hent

icat

ion

Iden

tity

Acc

ess

Application Data

Identity Data

Constituent Data

Identity Management

Identity Management

• Single common management of authentication and management of identity throughout the infrastructure

• Covering Constituents (citizens, businesses, partners) - Employees

• Multiple authorities in a trust network

Each owns their constituents and employees, infrastructure, credentials

Each can decide whether to accept credentials from other authorities/domains

• Avoids duplicated management of identity information in multiple domains

• Keep responsibility in each owning domain

• Can scale up to any size of ‘service oriented grid’

• Open standards based



Multi-Channel

Front End

Aut

hent

icat

ion

Iden

tity

Acc

ess

Application Data

Identity Data

Constituent Data

Web Services Security

Web Services Management

SOA AppSOA App

MSFT.NETMSFT.NET

SOA AppSOA App

IBM, BEA, IBM, BEA, JBOSSJBOSS

Packaged Apps

BPEL Processes

Custom Apps

Legacy Systems

Databases

Web ServicesWeb ServicesManagementManagementGatewayGateway

•Auditing•Logging•Tracing•Security•Billing•Monitoring•PerformanceAnalysis

SOA AppSOA App

Oracle AS 10Oracle AS 10gg

Management Management ConsoleConsole

Centralised Monitoring Centralised Monitoring & Policy Enforcement& Policy Enforcement

Clients

•Provides a decentralised platform for deploying operating policiesacross applications and web servicesLayers best-practice security and management across all applicationsDoes not require developers to modify applications or servicesSupports standards such as WS-Security, WS-Policy, etc.Tools for building and monitoring operating policiesAgents and gateways for executing policies in real time



Multi-Channel

Front End

Aut

hent

icat

ion

Iden

tity

Acc

ess

Application Data

Identity Data

Constituent Data

Application Sourcing

Application Sourcing

• Commercial packaged applications from Oracle and other vendors

• Integration capabilities for legacy applications• Home grown applications – developed using open

standards based development environment

Business Process Orchestration• Open standards based Business Process Execution

(BPEL)

Create, deploy and manage

cross application business processes

Native support for open standards

Uses the power of the architecture to

achieve scalability, security



Multi-Channel

Front End

Aut

hent

icat

ion

Iden

tity

Acc

ess

Application Data

Identity Data

Constituent Data

Data Centric Security

Oracle Virtual Private Database andLabel Security

Based on VPD, grew out of accredited consulting work and over seven years of Multi-Level Security efforts

Off-the-shelf label based system

GUI for administration, No coding required

Row LabelUser Label Scott Confidential : Strategic : Coalition Confidential

Restricted

Confidential

Unrestricted

Confidential

Unrestricted

: Tax

: Passport

: Tax

: Transaction

: Tax

: Transaction

: Payer

: Application

: Payer

: Citizen

: Payer

: Citizen

Data Rows

Levels

Compartments

Groups

User Label Scott Confidential : Tax : Payer

Transparent Data Encryption –part of Oracle Advanced Security

•Transparent Data EncryptionIncludes Key ManagementTransparent to applications

Helps Address Privacy and Regulatory compliance

•Store Username and Password in WalletProtect username and password on command line for batch jobs

•SmartCardintegration for SSLSupport existing certificates on smartcards

Data EncryptedOn Backup Files

Application

DataWrittenTo DiskEncrypted

DataDecryptedThrough

SQL Interface

ASONetworkEncryption

Oracle Backup

Oracle Secure Backup -new standalone product

•Oracle Secure Backup is ideal for customers seeking a low costalternative to complex backup products

•Best integratedend-to-end backup of Oracle DatabasesMedia manger for RMAN backup and recovery of Oracle9iand 10g databases to tape

FastestDatabase Backup on the market

•Backup Oracle Home, App Server and other file systems

•Oracle Secure Backup includes:Centralized management of network backupsScalability to low 100’s of servers, 10’s of millions of filesEasy management through Enterprise ManagerEncryption of backed-up data

RMAN

Databases

Linux, UnixWindows, Filers

File Systems

Supports popular tape Supports popular tape libraries & driveslibraries & drives

Capabilities to:

Label data to control access

Encrypt selected data elements

Secure the backup



Multi-Channel

Front End

Aut

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ion

Iden

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Acc

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Application Data

Identity Data

Constituent Data

Other Security Capabilities

O r a c l e D a t a V a u l t

D A T A V A U L T

N e t w o r k I s o l a t i o n – E n f o r c e M a n d a t o r y A c c e s s C o n t r o l

( M A C ) b a s e d o n t h e N e t w o r k .– N e t w o r k i d e n t i f i e d b y m u l t i p l e f a c t o r s a n d

l a b e l l e d .– C o n n e c t i o n s o n l y a c c e p t e d f r o m s p e c i f i c

I P a d d r e s s e s a n d f r o m a u t h e n t i c a t e d p r o c e s s e s / a p p l i c a t i o n s e r v e r s .

P h y s i c a l D a t a S e p a r a t i o n

– D a t a c a n b e p a r t i t i o n e d b y i t s l a b e l .– E n s u r e s d a t a s t o r e d w i t h i n a n O r a c l e b l o c k

i s a t a s i n g l e s e c u r i t y l e v e l .

P r o c e s s / M e m o r y S e p a r a t i o n

– D e d i c a t e d s e r v e r ( s ) f o r e a c h N e t w o r k .– P r o c e s s e s a s s o c i a t e d w i t h t h e l a b e l o f t h e

N e t w o r k / S e c u r i t y D o m a i n .– P a r t i t i o n e l i m i n a t i o n e n s u r e s d i s k a c c e s s

a n d c a c h i n g b y s e c u r i t y r e a l m o f s e r v e r .

Oracle Audit Vault

Firew

all

Oracle Application Server

Oracle Identity Management

OracleFinancials Database

Oracle RAC Nodes

(Audit Activity Identity Resolution)

•Audit Vault Console•Audit Policy Management•Built-in Reports•Business Intelligence•Statistical Analysis•Partition Management•Graphs for Activity Visualization•Archiving Policies

Oracle Audit Vault

Firew

all

Handle multiple levels of information

in a single environment

Centralised auditing capability to

provide traceability throughout the

infrastructure

Unified Portal

Business Process OrchestrationProcess models BPEL Engine

Fusion Service BusMulti-protocol routing

Message transformationServices and Event Mediation

Grid Computing

Activity Monitoring

Fusion Service RegistryApplication Integration Services

Process Integration ServicesData and Metadata Services

BusinessIntelligence

Clustering SecurityProvisioning ConfigurationData Management DirectoriesIdentity Management Web Cache

Oracle Apps Custom Apps ISV Apps

Oracle Fusion Architecture

Sta

nd

ard

Dev

elo

pm

ent

Fra

mew

ork

Secu

rity, Man

agem

ent &

Mo

nito

ring

e-Government Status in EU Member States

• EU Report for EU Member States - report

Reorganisation of Government Back Offices for Better Electronic Public Services– European Good Practices(Back-office reorganisation)

AQ&Q U E S T I O N SQ U E S T I O N S

A N S W E R SA N S W E R S

التغييرات في دورات العمل في القطاع الحكومي

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