1. 2.0 Presenter: CEO, PMjyjang@uengine.org

2. 2.0 . , , , , 3. IV - 3 4. - , GE BPM Forrester Research Old ITNew IT 50 50 By DBMS & By BPMS (Howard Smith - The third wave) 5. BPM = Business Process ManagementBPM = Business Process Management 6. 2003 BPMS 7. Joseph Pine, 1999 8. () . 9. - , , , 10. - , , , - , , 11. : 12. 1.0 13. CopyrightCopyleft 14. 1.0 2.0 Pay, Incentive Pay, Incentive + Social Identity &RecognitionBSC, Six-sigma, Lean , Fun : ERP 1.0, KM 1.0, BPM 1.0 Enterprise 2.0 15. 10 90 80 15 15 15 15 15 70 60 15 16. 2.0 Co-Co- Co- Co- 2.0 Self-Brand Gamification 17. Where Ux locate in technologies?Algorithm Data structure S/W engineering Business process Ux IV - 24 18. Prezi Getupp 19. NEVER DO THESE: understand the needs and wants of all customers make a list of all the features customers want before they buy your product hand Product Development a features list of the sum of all customer requests hand Product Development a detailed marketing requirements document 20. MEET Earlyvangelist First: The customer has a problem. The customer understands he or she has a problem. The customer is actively searching for a solution and h as a timetable for finding it. The problem is painful enough that the customer has c obbled together an interim solution. The customer has committed, or can quickly acquire, b udget dollars to solve the problem. 21. (McKinsey) MECE( ) , / : 22. .. .. ? .. .. IV - 33 23. Social OrganizationnetworkEnterpriseEnterprise 2.0 system toolsFormalInformal datacontent Real-time coaching 24. CopyrightCopyleft extends 25. feedback Socialization 26. Seamless 27. 4 JCO , JBoss UG . Social Network Mobile , . www.OKMindMap.com Page 38 28. Internet.com 101 BPMS sf.net 2Open 1 100 ( : 58,086) ITSM IT UBM Page 41 29. ~ ~ ~ Jyjang@uengine.org ( ~).