مواصفة الايزو
TRANSCRIPT
( 0002 :1009 ) ISO
1
* . / / :
" " )0002 :1009 (ISO (. )ISO " .
:AbstractThe research introduced current gap evaluation & diagnosis between the standards of application & documentation of guality system management based on (ISO 9000:2001) requirements and applied quality system at the Sunhareb State C0. For Modern Irrigation , in order to understand & adoption these requirements as international standards , which help an organization to get the ISO certificate . The research have been reached to inadequate documentation even absent ,in some activities of the studied company , as amajor reason for the gap .
:
/ / / (8) / (1) / ( 6002) : : 88
*
61 .
. (0009 ( ISO -) -International Standardization Organization (ISO . . " )0002 :1009 .(ISO )0009 .(ISO . )0002 :1009 . (ISO ( ) .
1: : : :: :- )0002 :1009 (ISO :- " )0002 :1009 (ISO ". : :- :- " (2220) )0002 :1009 ." (ISO
:- "
:
)." (ISO
: :- ) (ISO . )041 :9891 ,. (Boseman & Phatake ( 1971: 220 ) ) (ISO .
: :-(1): :- :- (210) (7) (4) . (20) . (8) (24) . (0): :- . :
. . - .
: :-(1): :- ) (ISO . (1/0/0220- 1/0/0220 ) ).(ISO (0): :- )0002 :1009 (ISO :- (): --Gap Analysis Check Lists (411) (1) (00 ) . (-ISO . )gap-analysis-pdf ; qcbinc. Com/ form 104. pdf
(): . (1) ( 0 ) ( ) . (1) ()
() 0 1 4 0 0 1 2
1 0 0 4 1 0 9
: (1220) " 0227: " : 88. (): :- (): --Weighted Mean : ( )( 4871990; 9891:451)__________________________________
=
(): :- ( )_______________________________________________
=
(): . (0 ) . (): .
: : (0 ) . : : ) (ISO . : )1009 (ISO (4771) (20) )1009 (ISO (2220) (8) .
0: : : : - -Quality Management System - -Sub System . )1009 (ISO (2220) .
(). ( ) . . (1) [ISO ] 9001: 2000 (E): V . ( ) ( ) . . - (0)-
(0) (ISO (01) )499 (ISO
-
)2009 (ISO - .
/0771
:2009
)4991 :2009 .
. . :1009 (ISO )4991 :1009 .(ISO (ISO /7771
4991 :1009 - .
)499 . . .
)4991 :1009 .(ISO
(ISO )4991 :0009 .
. .
/7771
. . . :100 (ISO)4991. . . .
. (ISO )4991 :1009. .
/7771
(2227) .
, /0002
:2009 (ISO 4991. .
)2009 (ISO .
/1002
)0009 (ISO . ) (ISO . )4991 :1009 (ISO.
)4991 :0009 .(ISO )4991 :0009 ISO ) (ISO )4991 :1009 .(ISO
)0009 .(ISO
5991/Kirchner
)0009 (ISO /. (ISO )0009 .
5991/Mandle
6991/Stanislav
)4991 :1009 (ISO .
(ISO
)0009 .(ISO
6991/Velli
)4991 :1009. ) (ISO . )4991 :0009 .(ISO - . 7991/Cakmak
:" .
() ( ) . . . .
: : (0) :
(1) : 0002 :1009 ISO Source: ISO 9001: 2000 (E), Quality Management System-Requirements (3rd ed.). ISO Copyright ,Office :Geneva .Vi
: - :-Quality Control - -Operator - -Foreman -Inspector .
-Statistical ). Quality Control (S.Q.C - . -Control Charts (23 :9991 , (Delela & Saurabh (7171) ]80254- (MIL)-I-)[Military Standards (MIL North 8589-Q
) Atlantic Treaty Organisation (NATO [Allied Quality Assurance Publications]9 ,4 ,1 :) (AQAP :9991 ,(Dalela & Saurabh )33 . -)..-Total Quality Control (T.Q.C : -). :-Quality Assurance (Q.A - Quality Circles - -Zero Defect --Grade --Requirement .
. . )01-9 :6991 ,(Rothery --Quality -British . ) Standards Institute (BSI (7971) )0575 (BS )3 ,2 ,1( . )9.4.1- .(AQAP )9791-7891( --Capability
)02 :5991 , . (Sadgrove
-Customer Satisfaction ) (ISO ) (ISO
)0575 (BS
- -Technical Committee )671 (ISO/Tc )0009 (ISO (9871) )7505 (BS . (4771) ).(ISO
.
(0): Source:ISO9001:2000(E),Quality .12 :Office,Geneva - -).:-Total Quality Management (T.Q.M . . ( 2220: 001) . )22 :4991 ,(Bergman & Klefsjo
Management
System-Requirements(3rded.).ISOCopyright
4009 ,1009 :)ISO 9000(E
)(ISO )(ISO
1110 1770 1770 9170 1170 7970 1970 1970 1970 1970 1970
4009 ,3009 ,2009 ,1009 :0009 ISO
)(ISO
3 ,2 ,1 :0575 BS
)(U.K
9 ,4 ,1 :AQAP
)(NATO
8589-MIL-Q 80254-MIL-I
)(U.S.A
1170
1970
. . Taylor
1070
. . PERT
. . . *PERT .
. . ** CAD ***CAM . .
. .,****JIT
ISO .. ..-.
.
1070
1170
(0): : : (0) . 1770) " " . ( (10) : 0. (0) . (9770). " : 1117- " : 010.
.23 :(3) Dalela, S. & Saurabh, J. (1999). ISO 9000Amanual for total Quality management. S.Chand & Company LTD. India
.02 :(4) Sadgrove, Kit. (1995). ISO 9000/BS 5750 made easy. (2nd. ed.), Kogan Page, UK .854 :(5) Colye, J. J. , Bardi, E. J. & Langley, C. J . (1992). The management of Business Logistics. (5th.ed.) West Publishing , U.S.A
)* Program Evalution And Review Technique, (PERT .)** Computer-Aided-Design (CAD
.)*** Computer-Aided-Manufacturing (CAM
.)**** Just-in-time. (JIT
: (0002 :0009 )ISO :: -:ISO ISO - ISOS -International Organization For .ISO
) )Prime Ministers Department, 1996: B1( Standardization (ISO (7491 ) (5) (62) (0002) (041) " ( ) (101) " . ISO . . -Technical (Committees)TC
SubCommittees,SC -) - Task Groups(TG . (671 )ISO/ Tc )0009 ISO 9000: .(ISO ) )2000(E):iv )1009 (ISO -2 Sc )0002 :1009 )ISO )3009,2009 ,1009 )ISO (4991) ] [ISO 9001: 2000] (E) :iv () (57%) ( ,5991 :62-72). )00001 ,10001( (0220 ) (41/0/0220) . (1 0220)
(40 7971). (2070 4/0/0220) (91) .
: :
:-(qsae.org/web en/pdf/ISO 9000 Imp steps.pdf; ISO-9000.com/How to/Basics of Registration. htm; Prime .)9Ministers Department, 1996: E2-E 1: : . 0: : . (0 ) . (0 ) . 0: :
.
(0) 0009 ISO . . . .
Source: Prime Ministers Department, (1996), Guidlines for Implementing MS ISO 9000 in the Civil .3Service, Development Administration Circular No.2, Malaysia: E
4: : / " . " . . . 1: : ( ) : ( ) . (4) . 0: : :- (): ( ): . .
(): . ( ): . (): ( : .....): .... . . 9: : :- (): : )11091 (ISO . :1009 (ISO )0002 . (): : . (): : . . . 8: :
)1009 . (ISO - -Certification Bodies . ( ) -( -Accreditation Bodies 7771: 071) .
90
00
7
9
9
9
0
+ 0009 ISO + A B C
(4) : : .6 :Source: qsae.org/web-en/pdf/ISO 9000 Imp steps. pdf
(1) ISO (100824) (2220) (22221) (0771). )0009 (ISO . . .
000054 000004 000053 000003 000052 000002 000051 000001 00005 0 0002
99
89
79
69
59
59
49
39
39
(1): )0009 (ISO 0771 2220. .13 :1002 Source: ISO Bulletin, August
7 : : . (0) ISO ) (PDCA - Deming :- : - -Plan Phase . : - -Do phase . : - -Check/Study Phase . : - -Act Phase .
9 : )0002 :1009 (ISO : . " .] (.[3: 2020 )A )0002 :1009 )ISO :-]1:)[ISO 9001: 2000 (E - .
Plan
Act
Do
Check
(0) : ( ) ISO : . . )0002 :1009 (ISO . (4 : ) 4: : (-4- ) . :
4-1: :- . " (0111) (0) 4171% : . . . (4 ) 0002:1009 (ISO ) )0002-1009 (ISO 4: : 4-1: : :
. . . . . . . . . . . .
2 2 2
1 1 1
0 1 0
0 2 2 0111
4 2 2
1 2 2
0 2 2
4171%
4-0: : 4-0-1: : :-
. . . . . . . . . . 4-0-0: : :
. . . . . .
4-0-0 : : . . . . . . . . . . . . . . . . 4-0-4: : . : . . . . 0011 1120%
4-0 : " (0011) (0) 1120% : _ . _ . . . . . -
1: :1-1: : (-1-) (811) (0) 20% : . . . 1-0: : (1) (0)
0108 % . 1-0: : (812) (0) 0101% . 1-4: : (1-4-1 )(1-4-0 ) . (111) (0) 10% : . . .1-1: :- (1-1-1 ) (1-1-0 ) (1-1-0 ) .. (011) (0) 9190% (1-1 ) : . .
(1) 0002:1009 ( ISO) )0002-1009 (ISO
1: 1-1: : :- . . . .
1.0 19%
. . . . . . 1-0: : 9 1.91% . . 1-0: : :
1.1 9.90%
. . . . . . . . . .
1-4: : 1-4-0: : : . . . . . . 1-4-0: : : . 1-0 . 9.0 90% . . 1-1: : 1-1-1: : : . . 1-1-0: : : . . . . . . 1-1-0: : : 9.0 9.90% . . . . 1-0: : 1-0-1: : : . . .
. . . 1-0-0: : : . . . . . . . . . . . . . 1-0-0: : : 91.0 7.90% . . . . . .
. 1-0: :- (1-0-1 ) (1-0-0 ) (1-0-0 ) . ( -1-) (9211) (0) 7191% . .
0: :0-1: : ( -0-) . (010) (0) 20% . 0-0: : (0-0-1) (0-0-0) (111) (0) 10% : . . 0-0: : (0) (0) 21% : . . 0-4: : . " (1) (0) 0108% .
(0) 0002 :1009 ( ISO ) )0002-1009 (ISO
0 : 0-1: : :
9.9 19%
. . . . 0-0: : 0-0-1: : :
. . 0-0-0: : :
9.0 90%
. . . . . . . . . . 0-0: : . : . . . ( ). . ( )
9 19% )0002-1009 (ISO
0: 0-4: : : . .
9 1.91%
9 : :9-1: : ( 9-) . (1) (0) 4108% . 9-0: : : (9-0-1 ) (9-0-0 ) (9-0-0 ) . (4) (0) 9100% : . . . 0220 .
9-0: : : (9-0-1 ) (9-0-0 ) (9-0-0 )(9-0-4 ) (9-0-1 ) (9-0-0 ) (9-0-9 ) (110) (0) 04% : . . . . . 9-4: : :(9-4-1 )(9-4-0 ) (9-4-0 ). ( -9-) (010) (0) 20% : . . . .
9-1: : (9-1-1 )(9-1-0 )(9-1-0 )(9-1-4 )(9-1-1 ) (110) (0) 81% : . . . . .- .
9-0: : (9-0) (912) (0) 01% : .
. 8: :1-0: : ( -8- ) (8-1) (911) (0) (70 %) . 8-0: : (8-0-1: ) (8-0-0: ) (8-0-0: ) (8-0-4 : ) (0) (0) 00% : . . . 8-0: : (110) (0) 04% : - . " . . - .
.
(9) 0002:1009 ( ISO ) )0002-1009 (ISO
9: 9-1: : . :- . . . . . . . . 9-0: : 9-0-1: : : . . . . . . . .
9 1.91%
9-0-0: . ( ) :- . .
. . . . . . . .
. . 9-0-0: : :
1 9.99%
. . . . . . 9-0: : 9-0-1: : :- . . . .
. . . . . .
9-0-0: : . :- . . . . . . . .
9-0-0: : .
:- . . . . . . . . 9-0-4: : : . . . . . . . . 9-0-1: : : . . . . 9-0-0: : :- . . . . . . 9-0-9: : . . . . . . 9.0 . .
1.01%
9-4: 9-4-1: : . . . .
. . . . . . 9-4-0: : : . . . . . . . . 9-4-0: : :- . . . . 9.9 19% 9-1: : 9-1-1 : . : . . . . . . . .
. . . .
9-1-0: : . . :- . . . . . . . . . . 9-1-0: : : . ( ). . . . .
9-1-4: ( ): . : . . . . 9-1-1: : . :- 9.9 19% . . . .
8-4: : . (110) (0) 14% : " . . . . (8) 0002:1009 ( ISO ) )0002-1009 (ISO
8: 8-1: : . :-
99.0 0.70%
. . . . . . . 8-0: : 8-0-1: : :
. .
. . 8-0-0: : :
. 0117 .
. . . .
. . . . . . . . . . 8-0-0: : :- . . . . . . 8-0-4: : :- . . . . . . . . 0 1.99%
8-0: : :- . . . . . . . . . . . . . . . 99.0 7.01% 8-4: : . : 9.0 9.01% . . . . . . . . 8-1: : 8-1-1: :
. .
8-1-0: : . : . ( ) . . . . . . . . .
8-1-0: : : 9 19% . . . . . . . . . .
8-1: : (8-1-1 ) (8-1-0 ) (8-1-0 ) . (0) (0) 21% : .
.- / .
7: : (7) (9 ) )0002 :1009 (ISO 9191 % 0104%
1.70 9.10 19 1.91 9.90 90 9.90 7.90 19 90 19 1.91 1.91 9.99 1.01 19 19 00 0.70 1.99 7.01 9.01 19 9.997 110 1190 (9.1090) () 90.0 90.0 1.0 9 1.1 9.0 99.0 91.0 9.9 9.0 9 9 9 1 99.0 9.9 9.9 9.1 99.0 0 99.0 9.0 9 91.19 9 190 (99.79)
0002 :1009 ISO 1-0 1-0 9-0 9-0 9-9 9-1 9-9 9-9 9-0 9-0 9-9 9-1 9-0 9-0 9-9 9-1 9-9 9-9 1-0 1-0 1-9 1-1 1-9 0 0 9 1 9 9 9 1 7 10 00 00 90 10 90 90 90 10 70 10 00 00 90
9.01%
9.01%
(7)
)0002 :1009 (ISO . ( ) (4-1) (0) ( ) (0-010) (0) (8) " (7) " .
0032 0022 0012 0002 ISO 0091 0002 :1009 0081 0071 0061 0051 0041 0031 0021 0011 0001 009 008 007 006 005 004 003 002 001 00
9.99%
9.01% 06 07 08 09 041 031 021 011 001
01
02
03
04
05
0002 :1009 ISO
(9) )0002 :1009 (ISO : .
01
02
03
04
05
06
07
08
09
001
0
4.38 4.38 4.38 7.66 06 06
2-7 1-7 4-6 2-5
1-6
5-7 4-7
85 05 05 9.24 4.24 7.14
3-6
(8): 21
(0002 :1009 )ISO
2-4 2-6 4-5 5-5 1-8 1-5 2-8 4-8 3-7 3-8 5-8
1-4
3-5 6-5
4.33 03 2.92 7.72 52 52 5.02 4.91 9.71 3.31
0002 :1009 ISO
6-7
( 19%) ( 3.31%) ( 9.90%)
( 4.91%) ( 90%)
( 19%) ( 90%) ( 4.70%)
( 19%)
( 7.75%) 0002:1009 ISO
( 7.90%)
( 4.91%)
( 5.02%)
( 4.91%)
( 7. 66%) ( 19%) ( 00%)
( 4.99%) 9.01%)
4.24%((
7.14%((
(
( 19%)
2.92%((
( 19%)
(7) 0002 :1009 ISO () : .
21: : : : . " )0002 :1009 .(ISO (4 ) (1 0 9 8) . . . . . . : : (0002 :1009 )ISO :
": : : ( ).
. :( . ). . . .
" : :- . . . . . .
" : :-
/ . . (1 ) ( ) . . .
" : :- : (1 ) : : . " . (0 ) : / : () : Pvc . . () : . . .
. . . . : . " .
" : :- . ( -0-) . . / (-0-) .
: - : 1- (5791). . . 0- )6991( ." 2009 ISO - " 0009 . 0- (5991). : 0009 . . 4- (4871) . . 1- (5991). 0009 : . 0- (7871). . : 9- )0002( . " 0009 ISO ." ( ) . 8- ( 8771). (40) . 7- )9991(. " 0009 "/ " " . )2002.(A )0001(: - . 21- 11- )2002 .(B )1001(: .
01- (9991 ). " " " ". . 01- )9991(. " 4991:1009 ISO " . 41- )9991( ." " ISO 1009 " . 11- )1002(." 2009 ISO " . 01- )0002(."0009 ISO " . :- :17-Bergman, BO. & Klefsjo, Bengt(1994). Quality: From Customer Needs To Customer .Satisfaction(3rd ed.). Mc Graw-Hill, Sweden ,.18-Boseman,Glena &Phatake,Arrind(1989).Strategic Management(2nd ed.).N.Y .JhonWiley& Sons 19-Coyle,J.J.,Bardi,E.J.&Langley,c.J.(1992).The Management of Business Logistics .)(5th ed .West Publishing Co. USA :20-Dalela, S. & Saurabh J. (1999). ISO 9000 A manual for Total Quality Management .Documentation and Certification for ISO (2nd ed.).S. chand & Company LTD., New Delhi 21-Heizer,Jay&Render,Barry(2001).OperationsManagement(6thed.).Prentice.Hall,NewJersey, USA 22-Prime Ministers Department (1996). Guideline for Implementing Ms ISO 9000 In the .Development Administration Circular, No.2, Malaysia .Civil Service
. 23-Rothery, Briavy(1996). ISO 9000(2nd ed.). Gower Publishing Ltd. London
24-Sadgrove, Kit (1995). ISO 9000 / Bs 5750 Made Easy(2nd ed.). Kogan page, UK.
: 25-CakmakN.(April1997).Total Management Quality.Total Quality ManagementBaghdad. 26-Stanislav , Karapetrovic (1996).The Application of ISO 9000 to Small Business The University of Manitoba.Canada. 27-Velli, A.O. (1996) Quality Improvement Through ISO 9000 Standards. Tek Nillinen Korkeakoulu, Helsinki-Finland. ISO9000 Seminar,
: 28-ISO Bulletin (August 2001). The Added Value of Consumer Participation in Standards Development., ISO Control Secretariat, Geneva 29-ISO 9000:2000(E), Quality Management Systems - Fundamentals and Vocabulary (2nded.). ISO Copyright Office , Geneva. 30-ISO 9001: 2000(E), Quality Management System- Requirements (3rd ed.). ISO copyright Office , Geneva.
: 31-http://www:ISO-gap-analysis-pdf 32-http :// www. qsae. Org / web-en/pdf/ISO 9000 Imp steps. Pdf
33-http:// www. ISO- 9000.com/ How to / Basics of Registration.htm 34-http qcbinc. Com/ form 104. pdf
35-www. Quality Digest, com. Kirchner, R. Michael (1995). Whats Beyond ISO 9000? ***********************
(1) : / / : : 0 1 9 1 1 0 0 0 9 0 1 0 1 9 90 . . . 0 0 9 0 19 1 9 9 9 1 7 10 0 0 0 1 7 00 0 0 9 1 9 9 1 : : : : 1 0 0 9 1 9 9 9 1 7 10
= 90 + 9 + 1 + 0= 10 10_______[
= 00 + 7 + 1 + 0= 90 90 = ] _______[ + ] (110% - ) 1 10
1 10
.
:
:Source: Hiezer, Jay & Render, Barry, (2001) Operations Management (6th ed.). Prentice Hall. USSA .344 (2) (( )) : : . . . . . . . . . . . . . . . . . . 0 : :
. . . . . .
. . . :
0
: .
(0) ( ))
: 10 : 0/9/9110 : 99
: : :
: .
: 0/9/9110
0- . 0- . 9- .
: . : 0.1 : 0 /. : / . : / . : 0/9/9110 9/9/9110. : / . : :
: .