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4. 4. 4 Six Sigma SWOT ISO 9001 Quality Circles ISO 9000 Definitions - " )2( ) ( 5 8 9 10 14 18 23 28 30 32 33 34 41 43 44 45 47 48 52 54 55 58 59 59 60 61 62 64 66 72
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8. 8. 8 Six Sigma DMAIC Six Sigma Six ).ISO( Sigma 99.99966 1986 .) 3.4( : . . .)( , . . , Six sigma " " JISC-Statis Michle Boulangerr tics six sig ". . ma Six sigma " , " ". Boulanger , six sigma , , , . " Six sigma : ( ), , . .) , : ( "ISO 13053:2011 " Six sigma - Six sigma : : DMAIC : 1 : . JISC . ISO/TC : http://www.iso.org/iso/home/news_index/ news_archive/news.htm?refid=Ref1461 : , , , , , , , , . , , : : 2 , .DMAIC . ISO 13053 "ISO/TC -69 SC "- " 7 Six Sigma
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11. 11. 11 Linderman (2003,( Six Sigma p. 195 prestigious Jour" " nal of Operations Management : Six sigma , . / Six Sigma 1986 3.4 ( 99.99966 .) " ISO 13053 " Six Sigma- DMAIC . "" "" 8D . ISO 9004:2009 : -1 . . -2 .)( ISO 13053 . DMAIC . : Six Sigma . , -3 . , -4
12. 12. 12 : ISO 9000 Six , Sigma , Six Sigma . ( )DMAIC . .ISO 9001 . , Six Sigma Six Sigma . ( . , , , : -1 -2 -3 JEAN-PAUL SOURIS : -1 . . -2 -3 . . PDCA -4 : -1 . . -2 : Six Sigma . -1 -2 . -3 . -4 . -5 -6 . -7 . . ) ( -8 Bryan Carey : . -1 -2 . -3 . ( , -4 ) . -5 . -6 ISO 13053 ISO 9000 ISO9001 ISO 9000 , Six Sigma . . ) . Six Sigma , . Six Sigma ISO : 9000 . . , . . ISO 9000 Six Sigma 9000 , .Six Sigma .
13. 13. 13 Six Sigma , ISO 9000 : : :Zvalue :ppm :DPMO :MSA :Cp :CPK :P :PP : www.isixsigma.com www.asq.org http://www.sixsigmaonline.org http://www.tkne.net ISO 13053 :1 & 2 Quantitative methods in process improvement Six Sigma .ISO 9001 :2008 Six Sigma Business Scorecard: Ensuring Performance for Profit ,Book byPraveen Gupta; McGraw-Hill, 2004 Six Sigma for Quality and Productivit Promotion,Book by by Sung H. Park Comparingand Blending ISO9000 and Lean Six Sigma article by :Bryan Carey Sigma et ISO 9001:2000rivaux ou partenaires ? (JEAN- 6 )PAUL SOURIS :
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17. 17. 17 : :The Impact Of QC . -1 -2 . -3 . -4 . -5 . -6 . -7 . : -1 . -2 . -3 . -4 . -5 . modymax2008@gmail.com :