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. Abstract Quality of service is defined in the ITU standard as "a set of quality requirements on one or more of the collective behavior." The quality of telecommunications service is the ability to provide different priority to different applications, users, or the flow of data, or to ensure a certain level of performance for the data flow. The concept of excellent performance refers to the highest degree of satisfaction for workers, and lower rates of absence, and cost less to work by reducing the wastage of time and effort, resources, and enhance competitiveness. And excellent performance is the only way for the survival and persistence of organizations in today's world record of the challenges of a diverse and competitive based on the continuous development in methods and ways of working and control of the wishes of the customer. According to what stated in the above has been selected Title "Quality of service and its role in the excellent performance/ an analytical study of the opinions of the employees of Asia-Cell/ Branch Mansour." Was chosen as the telecommunications company "Asia Cell" to represent the society for research, were identified from a sample consisted of employees (40) employees to represent the research sample. The research found a group of the most important findings was the existence of correlation between the impact of service quality and excellent performance. Based upon a set of recommendations presented to support the positive aspects and seek to correct the parameters that appear in the result of search.

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