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- (CRM) F (fulfillment) (assurance) (billing)

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(business metrics) TM Forum: GB 935, BM1000, BM1001. BM1000, BM1001 :..

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7 (fulfillment) (assurance) (billing)F-OE-1a F-OE-1b F-OE-1c F-OE-1d F-OE-1e F-OE-1f A-OE-1a % A-OE-1b A-OE-1c SLA (Service Level Agreement)A-OE-1f B-OE-1a B-OE-1b % , B-OE-1c B-OE-1f

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9 (fulfillment) (assurance) (billing)F-OE-2a F-OE-2b () () A-OE-2a A-OE-2b B-OE-2a / B-OE-2b B-OE-2c B-OE-2d B-OE-2e B-OE-2f ,

10 (fulfillment) (assurance) (billing)F-OE-3a , , F-OE-3b () F-OE-3c , F-OE-3d % A-OE-3a A-OE-3b , A-OE-3c B-OE-3a B-OE-3b B-OE-3c xDRs B-OE-3d B-OE-3e B-OE-3f B-OE-3g % ,

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- A-OE-1a % A-OE-1b A-OE-1c SLA A-OE-1f A-OE-2a A-OE-2b A-OE-3a A-OE-3b , A-OE-3c A-OE-6a - 19 : 1. .2. .3. , .4. .

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!. (812) 571-4170, . (921) 933-0985, e-mail: kostin@sut.ru

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