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媒體社群化

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甲骨文社群媒體雲端方案Oracle Social Relationship Management

Social Engage Social Listen & Analyze Social Publish

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市場行銷

業務銷售 客戶服務

潛在商機提高營收

贏得新客戶 客戶忠誠度

客戶挽留，重複購買

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Social Engage

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Engage回覆與互動

Auto-Label自動標籤

Auto-Assign自動發派

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在在Amazon買到一隻貓

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非常感謝您的回覆，因為跟送貨單上的商品不同，我想恐怕是開封時混進去的，他好像很喜歡這裡的樣子。

如果是開封後才跑進去的話，本網站就不提供換貨服務了，請讓牠與客人永遠過著幸福快樂的生活吧(*'-^*)

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Social Listen & Analyze

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Global Conversation

網路上的對話

Data Capture,Filter

資料撈取與篩選

Analyze

分析與解讀

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電池 筆電 主機板

電池 筆電 主機板

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Indicator

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Listen toEngage

Global Conversation網路上的對話

Data Capture,Filter資料撈取與篩選 Analyze

Engage回覆與互動

Auto-Label自動標籤

Auto-Assign自動發派

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Social Publish

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Publish

內容發佈Global Conversation

網路上的對話

Data Capture,Filter

資料撈取與篩選

Analyze

分析與解讀

Engage

互動

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一般消費者

員工、契約員工

員工、社群媒體團隊

團隊使用守則

員工使用守則

溝通守則

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前言適用範疇

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