И.Баднани Вопросы качества в сфере медицинских услуг
TRANSCRIPT
CREATING VALUE QUALITY MANAGEMENT
IRIS BADNANI, RN, MHA,CMQ NURSE ADMINISTRATION, RABIN MEDICAL CENTER
ISRAEL
Implementing quality in
Department level
The mission
The challenge
• Resistance to change
• Executive sponsorship
• Limited time, budget, and resources
What’s in it for me?
The challenge • Resistance to change
• Executive sponsorship
• Limited time, budget, and resources
What’s in it for me?
Holistic indicators model
Department indicators Managerial
indicators Quality
Indicators Department
Indicators
Managerial indicators "Alma”- indicators dashboard
• New system- launched at 2015
• Managers dashboard- online data/other data
• Implemented in the internal and surgical departments
• Dynamic system adaptable
• Centralize management graphic information
• Accessible and user friendly
• Real-time alerts
Releases by Department hours
Consultation dep. a consultation
operation room
Operations Future appointment
outpatient clinic
Operations cancellation
Vacation utilization
% department occupancy
Consultation dep. b
lab test sort by type
Other information
systems
Operating room plan Site of operating room
performance planning
Surgery details
Patient details
operation
anesthesia
Date, starting time, ended time
Surgical staff
surgery site
Department indicators
Surgical department
Department indicators Managerial
indicators Quality
Indicators Holistic
Department Indicators
Operation Room Utilization
Pre-operative verification
process
surgery Starting time before
8:00am
Department indicators
Outpatient services
Department indicators Managerial
indicators Quality
Indicators Holistic
Department Indicators
patients satisfaction
Average waiting time to the doctor
Delay in receiving first patient
Average service time
Summary • A mature quality system is one that is
merged into the hospital routine top down • If we want it to happen we need to show the
value of the quality indicators • When we will succeed, the quality system
will no longer be ours, but everyone • If this happened, we can know for Sure
