思科腾讯通 8.6

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思科腾讯通 8.6李吉技术市场工程师思科统一通信事业部

回首过去

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3

思科腾讯通 8.5• 优点

在中国制造：思科完全中国本地化开发的统一通信客户端解决方案为中国制造（与腾讯合作）：与中国本土厂商合作，打造定制的一款符合中国用户使用习惯的产品丰富的沟通功能与一体化的用户体验：为企业用户带来即时消息，语音 / 视频以及会议的高品质一体化感受可靠的产品质量，专业级服务和 SLA ：思科集网络专家，安全专家与通信专家的优势为企业提供源自思科硬件保障体系的服务

• 不足安装和部署繁琐：不能支持 Windows XP SP2 ，要求 .NET 4.0 ，安装包太大，对机器硬件要求高，安装时间较长软件启动较慢：登入 RTX 后思科腾讯通插件启动较慢软件窗口反应较慢：接收和拨打电话时窗口界面反应较慢

内存占用较大：全部软件加载后占用内存近 200M

RTX 界面老气：相对于其它即时聊天软件RTX 界面显得有点过时


思科腾讯通 8.5 关键字

BAT 文件帐号和密码

软硬电话切换我的电脑可以装么什么是

CSF

正在加载

Tadnberg视频互通 Polycom视频互通思科网真视频互通

视频会议界面太土了

从现在开始


部署哪儿都可以装

XP SP2 也能装没有 .NET 4.0 也能装512M 内存的机器也能装安装包不到 30M

装起来还特容易安装时间不到 30 秒新旧 RTX 版共存方便部分升级RPI 包推送思科腾讯通插件LDAP 同步，认证和角色管理


• 思科腾讯通 8.5 用户• 腾讯通老用户 • UC 老用户部署案例分析

1 •备份RTX服务器数据

2 •升级RTX服务器到思科版

3•为需要升级到思科腾讯通的用户安装思科腾讯通软件

1 •备份RTX服务器数据

2 •升级思科版 RTX服务器

3•通过RTX服务器推送升级或者单独安装

1

• 安装思科版 RTX 服务器

2

• 安装思科腾讯通软件


软件性能2 秒钟加载思科腾讯通3 秒钟切换软硬电话模式0.5 秒打开来电提醒窗口0.5 秒完成各项实际操作30 M 内存占用


新功能

一键发起 WebEx 会议可视化语音信箱

LDAP 同步与认证Outlook 集成

ISR G2 (PVDM3) 视频会议新皮肤带来新感受支持 CMBE 3000


Agenda• 产品功能概述

• 产品架构和解决方案

• 产品需求

• 配置和部署

Cisco Confidential© 2010 Cisco and/or its affiliates. All rights reserved. 11

产品概述


思科腾讯通客户端协作架构3rd Party Desktop

ExperiencesIntegrators &

DeveloperCommunity

Cisco ClientExperiences

Cisco Unified Client Services

Client Service Framework

Conf Directory History FutureAudio Call Ctl Video IM Vmail Presence

Cisco Unified Infrastructure

Services

CallControl

DataStore

PresenceServices

CallingHistory

ConferencingServices Messaging


思科腾讯通产品概述思科腾讯通是将思科统一通信服务与腾讯通做集成后的产物，它提供了一个易管理的企业通信和协作平台腾讯通是由腾讯公司提供的企业级即时通信解决方案，它不仅提供了基本的即时通信功能，而且为在企业内部环境中使用量身订制了很多有用的功能它提供了丰富的商业通信模式，包括高清视频通话，高质量语音通话，语音视频会议和多媒体会议


思科统一通信与腾讯通带来无缝协作体验公司组织架构在线状态即时聊天与文件传输集成短信功能 * 集成软电话硬电话控制高清视频通话思科网真、腾博视频终端互通可视化语音信箱在线协作，网络会议企业 OA ， ERP ， CRM 系统整合


1. 通话历史纪录 & 可视化语音信箱：点击来查看呼叫事件和语音留言。按钮旁边的数字标示了未接来电和新的语音留言的数量。如果你有新的语音留言，该按键会变成红色。2. 电话模式：点击该按键来进行在软电话和硬电话之间切换。3. 拨号盘：点击来打开拨号盘，用户可以在拨号盘中输入电话号码或是联系人的姓名来拨打电话。4. 电话图标：双击来呼叫该联系人。5. 思科腾讯通设置：点击来修改思科腾讯通的用户选项，例如视频设置。6. 呼叫前转设置快捷键：绿色图标指示当前电话的呼叫前转已启用。灰色图标表示没有启用。点击可以进行呼叫前转的设置。

31 2

46

5

思科腾讯通思科 UC 相关的按钮和菜单（ 1 ）


思科腾讯通思科 UC 相关的按钮和菜单（ 2 ）• RTX菜单扩展，加入了思科腾讯通相关的设置菜单

思科腾讯通设置注销思科腾讯通帮助

服务器状态和错误提示创建问题报告关于思科腾讯通思科腾讯通帮助


丰富的拨打电话方式：双击“电话图标”

上下文菜单选择

即时聊天窗口点击

拨号器

快速搜索栏

思科腾讯通打电话（ 1 ）


号码选择策略： RTX个人资料中可以设置两个号码：办公和移动电话号码联系人右边的下拉箭头进行号码选择默认拨打办公号码



用户可以点击拨打电话给外部联系人，例如打电话给客户，家人和朋友，即使他们都不在公司组织架构中该功能使用户在使用统一通信功能时更加灵活



电话会议 / 合并电话成会议呼叫转接保留 / 恢复呼叫暂留 / 取回呼叫为呼叫加入视频发起网络会议

思科腾讯通通话中功能


选择多个联系人发起 ad-hoc 方式的电话会议

思科腾讯通电话会议


会话窗口中有两个通话合并两个通话为一个电话会议并显示所有参会者

思科腾讯通合并电话


• 思科腾讯通为用户提供了基于标准 H.264 协议的视频交互功能，支持 720p 高清视频通话• CUCM 的电话准入控制可以管理在区域网和广域网上的视频流量

思科腾讯通高清视频通话


a. 主持人从联系人列表中发起一个网络会议

b. 每个参会者都会收到一个邀请

c. 点击加入会议会自动进入到网络会议

思科腾讯通网络共享（ 1 ）


• 聊天或者通话中一键发起 WebEx 会议

• 思科 WebEx 会议提供桌面共享，白板，高质量视频等在线会议功能

思科腾讯通网络共享（ 2 ）


RTX Server

Cisco Unified Communications

Manager

CUC-RTX

VCS Codian MCU

E209951

C20/40/60/90150MXP

思科腾讯通视频互通（ 1 ）

Polycom

Ex 90

http://images.google.no/imgres?imgurl=http://www.ivci.com/images/tandberg-profile-6000-mxp.jpg&imgrefurl=http://www.ivci.com/videoconferencing-tandberg-profile-6000-mxp.html&h=615&w=425&sz=41&hl=no&start=1&um=1&tbnid=jX17C9-QzmbmgM:&tbnh=136&tbnw=94&prev=/images?q=MXP+6000&um=1&hl=no&rlz=1T4GGLJ_noNO227NO227&sa=N


思科腾讯通视频互通（ 2 ）

• 思科腾讯通与思科腾博参与的视频会议 • 思科腾讯通与Polycom参与的视频会议


当使用思科腾讯通拨打和接听电话时，您的状态会更新显示为通话中当多个设备共享一个号码时，状态信息显示为该号码的状态

桌面电话状态同步显示

思科腾讯通通话中状态


通话历史记录可以通过思科腾讯通直接打开，并附带了若干过滤规则来帮助用户寻找到特定的纪录

在软电话模式下，当用户有新的留言，这个按钮会变成红色来形象地提示用户有新的留言

思科腾讯通通话历史纪录


思科腾讯通编辑号码 – 通话历史纪录• 右键点击通话纪录中的联系人• 选择编辑号码进行拨号• 弹出号码编辑和回拨窗口


思科腾讯通可视化语音留言• 留言直接在窗口中播放– 回放可以通过鼠标拖拽来控制• 留言回放音量控制功能• 留言过滤规则选择


思科腾讯通 Outlook 2007 集成

点击联系人前面的球，在弹出窗口中可以发起即时消息和音频通话

From the menu, Home -> IM or Home -> Call


思科腾讯通 Outlook 2010 集成

将鼠标移到联系人帐号上或者点击联系人帐号前面的球，在弹出的浮动窗口中发起即时消息和音频通话

From the menu, Home -> IM or Home -> More -> Call


用户可以在常规选项卡里面设置常规选项和启动 Outlook 集成功能

在呼叫选项卡里，用户可以设置呼叫转接并可以选择不同的桌面电话与思科腾讯通绑定

在视频选项卡上可以设置与视频相关的选项，比如调整视频可用带宽

用户可以在账户选项卡中填入网络会议账号和可视化语音信箱账号

思科腾讯通思科腾讯通设置


产品架构


思科腾讯通 Solution Topology

VVVV

PSTN

Cisco Unified Communications

ManagerCisco Unified MeetingPlace

AD DNS

Switch

Voice Gateway

CUC-RTX CUC-RTX Cisco IP Phone

Cisco Unity Connection RTX 服务器

• 服务器端只有 RTX 服务器和 CUCM 是必须的，其余的服务器根据客户功能需要进行配置• 客户端只有 PC 是必须的，如果用户预算足够可以配适当的思科 IP 电话


SIPCUCM

EX 90

RTX Server

Unit Connection

E 20 C60

SIP SIP

soft MCU

SIP

SIP

Hard MCU

Cisco Mobile 9951 IP phone

Backend Server

CUC-RTX WebEx

思科腾讯通 Cisco Collaboration Topology


OCS Server

CUCM 集群B

CiscoASA

CUCM 集群 A

分部

支部英特网或家庭办公员工

RTX Server

CUC-RTX(IP Phone Control Mode)

CUC-RTX(softphone mode) Router

Router

Router

CUC-RTX(softphone mode ， VPN to

enterprise network)

总部RTX 文件服务器

思科腾讯通部署示例


CUC-RTX(softphone mode)






• RTX 服务器只提供即时消息和状态相关功能• RTX 服务器不负责任何的语音 / 视频等多媒体信令• RTX 服务器和 CUCM之前没有 SIP Trunk

• RTX 客户端不负责媒体流，而是思科腾讯通底层的 CSF 架构负责通话和话机管理

思科腾讯通架构 FAQ


Mobile Features of Cisco Unified

产品要求


思科腾讯通硬件要求Item 仅语音通话 QCIF CIF VGA 720HD

内存 512 M B 512 M B 512 M B 1 GB 2 GB

CPU: for Win7/Vista (WEI) processor score 2.2 2.2 3.0 4.8 5.9 and a system with at

least four CPU cores

显存 N/A. 64 MB 64 MB 64 MB 128 MB

I/O ports When you use USB audio and video, USB 2.0 is requiredHD-capable USB 2.0 web camera, HDMI capture card, and HD camera.

• 客户端电脑要求

• RTX 服务器要求（腾讯推荐）Item 配置内存 2 GB or above

CPU Dual Core 2.4 GHz

硬盘 160 GB

网卡 1000 MB

操作系统 Windows 2003 server or above


思科腾讯通软件要求（ 1 ）• 客户端要求

项目描述

操作系统• Windows 7 Professional, Enterprise, or Ultimate, 32-bit or 64-bit*

• Windows Vista SP2, with DirectX 10, 32-bit• Windows XP SP2, SP3 with DirectX 9.0c, 32-bit

注意：确保始终使用最新的显卡驱动以保证 DirectX的显示功能。

RTX

Tencent RTXC 2011 Cisco Client (8.1.224.210)

注意：在 Windows 7 64位系统中， RTX 会被安装在C:\Program Files (x86) 文件夹下。

* Desk phone video is not supported on 64-bit editions of Windows (soft phone video only)


思科腾讯通软件要求（ 2 ）• 服务器端要求

项目描述Cisco Unified Communications Manager

7.1(3), 8.x, 及向后支持Cisco Unified Communications Manager Business Edition 3000

8.6(1) 及向后支持RTX server Tencent RTXS 2011 Cisco Server (8.1.224.202)

Cisco Unity Connection 7.1(4), 8.x, 及向后支持Cisco WebEx • Cisco WebEx SaaS

• Cisco WebEx integrated with Cisco Unified MeetingPlace using Cisco WebEx scheduling (formerly know as Type 2 integration

Cisco Unified MeetingPlace 8.x

Cisco TelePresence MCU 4501, 4500, 4200 series

Cisco IOS Video Conference Bridge ISR G2 + PVDM3

CUVC 7.0, 5.6

SRST 7,1, 8.x 及向后支持


思科腾讯通网络要求• Ports Used for Inbound Traffic

Port Protocol Description

16384 - 32766 UDP Receives Real-Time Transport Protocol (RTP) media streams for audio and video. These ports are configured in Cisco Unified Communications Manager.

• Ports Used for Outbound Traffic

Port Protocol Description

69 UDP Connects to the TFTP server to download the TFTP file.

80 TCP, HTTP Connects to services such as WebEx or Unity Connection

143 IMAP (TCP/TLS) Connects to Unity Connection

443 TCP, HTTPS Connects to services such as WebEx and Unity Connection

993 IMAP (SSL) Connects to Unity Connection

2748 TCP Connects to the CTI gateway, which the CTIManager component of CUCM

5060 UDP/TCP Provides SIP call signalling

5061 TCP Provides secure SIP call signalling

7993 IMAP (TLS) Connects to Unity Connection

8443 UDP Connects to the CCMCIP server to get a list of currently-assigned devices

16384 - 32766 UDP Sends RTP media streams for audio and video


思科腾讯通话机支持Phone SCCP SIP9971 n/a Y9951 n/a Y8961 Y Y8941 Y Y8945 Y Y7985 Y n/a7975 Y Y7965 Y Y7962 Y Y7945 Y Y7942 Y Y7931 Y n/a

Phone SCCP SIP7970 Y Y7937 Y n/a7925 Y n/a7921 Y n/a7911 Y Y7906 Y Y6961 Y n/a6941 Y n/a6921 Y n/a6911 Y n/a

注意：视频电话（ 7985 ， 8945 ， 8941 和 99xx ）和使用 SIP 协议的话机不支持 Deskphone video



部署 & 配置


• RPI 是 RTX 插件的标准封装格式• CUC-RTX PRI 包安装时会做如下的事情：

在 RTXC/Plugins 文件夹下创建一个与该 PRI 包同名的文件夹PRI 包解压后将所包含的文件全部复制到该文件夹插件信息被写入进 RTXPlugins.xml安装 vcredist_x86.exe 安装 CiscoUnifiedCommunicationsforRTX.msi卸载老的 CUC-RTX 版本 (如果存在的话，例如 CUC-RTX 8.5)

安装新版本 CUC-RTX

思科腾讯通RPI 安装（ 1 ）


• 直接安装

• 推送安装

思科腾讯通 RPI 安装（ 2 ）

Cisco Confidential 49© 2010 Cisco and/or its affiliates. All rights reserved.

• RTX 服务器从 AD导入用户或者手动创建用户为指定用户添加 UC 角色• 思科腾讯通管理器为相应的 UC 角色添加 UC 配置信息• Cisco Unified Communications Manager

Enable LDAP Integration (If LDAP is configured to sync the user accounts)Create devices for usersAssign devices to users

思科腾讯通配置步骤


• 1. Select “User import and Authentication” and click “Add”

2 . LDAP server basic info.

思科腾讯通AD 用户导入（ 1 ）


• 3. Select folder and users

4. User attributes mapping

思科腾讯通 AD 用户导入（ 2 ）


• 5. Import settings and authentication mode

思科腾讯通 AD 用户导入（ 3 ）


• 在 RTX 服务器上 ,管理员创建 UC 角色管理员为该 UC 角色关联用户

思科腾讯通RTX 用户配置 UC 角色


• 思科腾讯通管理器，管理员为 UC 角色配置 UC 信息

思科腾讯通思科腾讯通管理器 – 部署 UC


• Application Dial Rules and Directory Lookup Rules are both required

• Application Dial Rules modify the dial string on outbound calls to conform to the route plan in place on CUCM

Any number dialled by a user (not routable as-is) must have an ADR to resolve the number to the route plan

E.g. If it is required that users be allowed to dial 4-digit extension numbers and CUCM is not configured for 4-digit dialling, then an ADR must be defined to resolve that 4-digit number to a number recognizable by the CUCM route plan

• Directory Lookup Rules are used to translate numbers received in CUCM signalling for inbound calls to a number that can be resolved in contact store

For example, if CUCM reports a call from 89023044, then that number needs to be transformed into +14089023044 as stored in RTX Server per the E.164 requirement noted earlier

思科腾讯通CUCM Dial Rules Configuration


• Basic Client troubleshooting for Dial Rules:The CSF Core log will contain information on the translated numbers via the Dial Rules applied (if any). This is the first place to look when investigating potential dialing number related issues.

Ensure files were downloaded via TFTP to the client

Verify the numbers were translated to CUCM routable numbers

For further log troubleshooting information refer to the “Troubleshooting” section of the TOI.

思科腾讯通CUCM Dial Rules


• Device Naming ConventionFree form, no correlation to username requiredAny character [a-z,A-Z,0-9] up to 15 characters

• Required Device ParametersParameters without default values (must be explicitly set)

Device Name (as described above), Device Pool, Phone Buttons Template, Device Security Profile, SIP Profile

Parameters with default valuesLocation, Device Mobility Mode, Use Trusted Relay Point, Packet Capture Mode, Presence Group, MTP Preferred Originating Code, Certificate Operation, AuthenticationMode, Key Size, DND Option

思科腾讯通CUCM CSF Device Configuration


• Strong recommendation – synchronize User Id’s between AD and CUCM

Alternative – manual synchronization of User Id’sRequires the CUCM administrator create a CUCM User with the same User Id as the AD User Id

CUCM Users should be assigned identical passwords as the corresponding AD user

• User Id’s for CUCM and AD must be in the same CASE.

思科腾讯通LDAP sync


• To enable Id Sync CUCM should be enabled to useLDAP SynchronizationThis allows CUCM to integrate with AD and build its user database from the same data source in which Windows users are defined. This allows CUCM to proxy any authentication request to the AD source for authentication and means that Windows and CUCM users are all authenticated by the same source

For more information see: CUCM 7.x http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html

CUCM 8.x http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/directry.html

思科腾讯通CUCM LDAP Configuration

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html




• CUCM ConfigurationDevice config

The Services Client Framework device type is always video-enabled.

IP Phones need to be explicitly video enabled.

Only SCCP (Skinny) IP phones support video with CSF.

‘PC port’ and ‘video capabilities’ must be enabled for IP phones.

IP phone must be ‘tethered’ to the controlling PC via Ethernet cable in order for video to function (just like with CUVA/VT Advantage client)

User ConfigUsers must be a member of ‘Standard CTI Enabled’ group to control desk phones.

CSF device and controlled IP phones must be configured as ‘Controlled Devices’ under ‘Device Association’

思科腾讯通CUCM Configuration for Video


• CUCM Configuration for Ad-hoc video conferencingConfiguration for CSF is no different from any other phone device.

You must have a Conference bridge configured.

You must have a Media Resource Group and Media Resource Group List configured.

Optionally, for ad-hoc conferencing, you can change the ‘Minimum Video Capable Participants To Allocate Video Conference’ in System->Service Parameters->Call Manager. Note that when an ad-hoc conference is initiated, it will either use an audio bridge or a video bridge based on this setting. Once the conference has been started, it will continue to use the same bridge. So if it starts as audio it will always be audio-only.

You must configure devices to use the appropriate Media Resource Group List.

思科腾讯通Video Conference Configuration


• Documentation guides: Unity Connection 8.x: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html

• Unity Connection:Integrate with the same directory source as the peer CUCM system whenever you can. Otherwise keep in mind:

Keeping the subscriber userId consistent across Directory and domains solves a lot of contact matching limitations.

Consider importing users/subscribers from the telephony integration (CUCM) as much as you can for the same reasons.

思科腾讯通Unity Connection Configuration

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/roadmap/8xcucdg.html


• Documentation:http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst41.html

• Configure SRST IP address and port in UCM Admin web page under System->SRST

• No CSF specific configuration

• Same configuration on the SRST as for a TNP phoneSIP Registrar should be enabledVoice Register Pools must be configured (Please refer to the admin guide above)

思科腾讯通SRST configuration

http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst41.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst41.html


• CUCM secure modeCertificate Trust Lists are used to verify the CUCM servers that a client connects to.The CTL file contains certificates for all of the Cisco backend servers for which CSF may need to communicate securelyCSF will not allow the creation of secure connections to any server not explicitly listed in the Trust list.Note that the CTL file needs to be manually deleted when moving clients from one environment to anotherIf CSF is not running in secure mode, you can move from one environment to another by simply changing your registry settings and restarting CSF.

• The CTL file is atXP: C:\Documents and Settings\<username>\Application Data\Cisco\Unified Communications\Cucrtx\Security\sec\CTLFile.tlv

Vista/Win7: C:\Users\<username>\AppData\Roaming\Cisco\Unified Communications\Cucrtx\Security\sec\CTLFile.tlv

思科腾讯通CSF Security (1)


• Certificate VerificationOnce the CTL file has been downloaded, CSF will communicate with the Cisco Authority Proxy Function (CAPF) to generate an X.509-formatted Locally Significant Certificate (LSC) using a shared secret.

This “authorization string” will have been given to the user by some secure, out-of-band process which is not handled by CSF.

Example of out-of-band process would be delivering the string via email.

Once this LSC has been generated locally, it will be used to establish TLS connections with Cisco backend servers when secure connections are required.

• EncryptionSignaling and media may be encrypted once trust is established

TLS connections for SIP signaling

SRTP for media packets.

Note: This is controlled by SIP security profile on the CUCM.

思科腾讯通CSF Security (2)



附录


Tencent Cisco

Tencent RTX(RTX.exe)

CUCRTX plugin(reside in RTX.exe)

• Presence• Instant Messaging• Queried for Buddies• Loads CUCRTX plugin

• Loaded by RTX• Consumes RTX API• Displays ALL CUCRTX Application windows & dialogs• Based on CSF 2G

思科腾讯通CUC-RTX Component Overview


CTIManager

TFTPServer

CallControl

RTX server

MediaResource

Unity ConnectionMessaging

SIP

TFTP

CTI-QBE

RTP/SRTP(Soft phone Calls to other clients)

RTP/SRTPIMAP/Secure IMAP

思科腾讯通RTX

Call Ctrl Media V-MailConf MeetingHistory

Client Services Framework 2G

RTP/SRTP

SIP

CTI-QBE

TFTP

HTTPS

CCMCIP Server

HTTP

Tencent Prorietary Protocol

思科腾讯通Solution Architecture

Webex Cloud

TCP


思科腾讯通Message Flow for CUC-RTX Manger

• Note: if “UseLocalSetting” is defined in users’ registry table “HKCU\\Software\\Cisco Systems, Inc.\\Unified Communications\\cucrtx”, CUCRTX will not request UC settings from Server.

Thank you.