마인드셋(김승연 대표)_ai startup d.party_20161020
TRANSCRIPT
WHY MINDBOT for Customer Support● MINDBOT for 1st level screening to reduce call volume● MINDBOT for 24 hour customer support● MINDBOT will classify which type of CS request and response accuracy - real
time
Unsupervised text categorization
The purpose is to learn two kinds of text and categorize them from existing data without any supervision.
Transform text into multi-dimensional vector matrix
A customer inquiry is transformed into 2,190-dimensional vector. Now we can categorize them using Convolutional Neural Network (CNN).
66.3% inquiries were correctly answered automatically by AI
Among total 1,356 inquiries, we successfully classified and answered 899 cases fully automatically. Note that we only have limited size of data.
Multidimensional text visualization계정 결제