Антон Шлома - drupal как сервер интеграции

Drupal как сервер интеграции.Повышение эффективности оператора CRM на примере

интеграции AmoCRM и 2GIS.

Anton Shloma

Anton ShlomaTeam lead of drupal projects at i20

About my experience in Drupal development

● Development - 5 years● Project management - 1 year● Drupal Cafe● Drupal CodeSprint● Drupal audit


Evolution of the WEB


Microservices

● Modules Концепция модульности

● Separation of concerns Разделение проблем


Drupal modules system

● Core + API Ядро и инструменты

● Core modules Модули ядра

● Contrib & custom modules Сторонние модули


Drupal as Microservices Glue

...

WebHooks

And it is only small example


OpenSource philosophy


To solve business problem

1. Choose the couple of Best Services

2. Make them work Together


AmoCRM

CRM system in cloud

Customers database

Sales management and analitics

Tasks management

Widgets API


2GIS is not only the map


2GIS is database of contacts

Handbook of organizations

Map

Geodata Contacts


2GIS and AmoCRM integrationvia widgets

Widgets API

API


2GIS and AmoCRM integrationvia widgets

Two issuesTwo Drupal instruments


Issue #1Filling data into CRM after call

1. Advertisement



2. Incomming call



3. Get info



4. Fill data



Too long!

Find and fill the contact

1 min

Calls per day100


Solution #1Filling data into CRM after call


Solution #1

Incomming call


Solution #1

Create contact

Only phone


Solution #1


Solution #1

Almost all what has


Solution #1

1hour 20minutes per daySAVED


Issue #2Find contacts and make phone calls

1. Hold an event or find customers



2. Find contacts



3. Phone calls



4. Get info



5. Store contact, filling data



6. Allocation of tasks



Too long!

Find and fill the contact1 min

Calls per day100

Task for manager1 min


Solution #2Find contacts and make phone calls

Rubrics

Site addr

Email

Phone

Description

Addr Contact and organisation info

Create tasks, spread


Solution #2

Search


Solution #2

CartAdd to cart


Solution #2

Send


Create contact,

task, company

Assign to

Time restrictions

Send to CRM

Solution #2


Almost all what has

Task and deadline

assigned to exact manager

Solution #2


Solution #2

2hours 40minutes per daySAVED


[email protected]+7 983 134-57-75

Золотой спонсор:

Thank you!

При поддержке: Серебряный спонсор:

Иван ИвановDrupal DeveloperAnton ShlomaTeam lead of drupal projects at i20

mailto:[email protected]

mailto:[email protected]

Антон Шлома - drupal как сервер интеграции

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