˘ ˇˆ ˙˝ ˇ ˇ˛ ˚ - hospitality net – north america five-star four-star three-star two-star...

��

��

��

�� !�"�#�� $�#�� %

&�� !�'((�� #�� )

�� #�*�+#��,��#�� )-

)�� #��*�+#��.��!�,��$ ��(�� /-

/�� #��*��$��0��,�� /1

2�� #��*�&��$��'��,�� -

��# � �3��4 �� %�

�� %)

,55�� %/

��

�'�63'�7

�� !��"##$�%��&��'(()� �� *�� +�� ,��,�,+�� '((-�()$�%��&��+��+�� $

%��*�� .��+��*��,+�� ,�,+�� ,�� $�� *��/�� /+�� ,��*�� ,��$��,��,+�� ,�� /�,�� /� ��/�,��0��*� �� ,��/��*��*�� $�%�� *��,+�� /��/�+��0��/��/��/�*��,�� ,��,��/�,��,�� $�1�� +��+��,�� $��2�� /��+�� +��,��*�� &��$

�� /� �� ,�&�� ,� �� ,��,+�� *��$��/� �� ,�� ,�� +�� ,��/��*�� ,+�� *��$�%�� 0�� ,�� /�� *�� ,+�� ,��,�,+��*��3��4��,��$��%��*��,�� 5��/��,��,�,+��*� ��,��$�� +�� '/'�(�,�,+��3�� +��'/---��,�,+��,�4/� �� )��$�%�� ,�0�� ,�� ,�,+��&��$�%��*�� *�� +��!��+��,��$

%�� ,��,�� $�%�� +��,,��**�� ,�� $��%��0 ��!�� &�� $�6��0��,��*�,�� "##/ ��$

��

��

"##/�� /� ��+�� !�� $� ��/� ��/� ��*��7��,��,��/�� 7�� 0/�"##/��+�� !��$

��7��,��/� ��0�� ,��,��/�� +��*�� /��,�� ,��,�� $�� ,�� 8�� "##��+�� $

��"##��1��1��*��,� �� '((��/��/��9��*��+��&��+�� 1��1��*��,,�$��+&�� *��,,�/�� /��+��"##��,��*��,�*��,�� ,��$��,��/��*��,��0��*��*��,,��+�� *��,��,��.��/��7��*��*��$

��*��1�:� ��*� �� 0��+� ��;��;��3��+��4/�"##��,��*�� +��1�� *��$��"##� �� ,�� +�� *� �� ,��*�,��*��+��,�0��/��*�))<�,��,��*�,��.�,��*��$��+��1�:��,�*��*��/�"##��)�<�,�� $

�� /�+��*��*��,,�/��=

● ��*��7�� 8��/�+��,�0��,��$$$

● 1��,��+��9��,�� /�>9�/��*��,��*��,��

● 2�.,?�� +��+��*� �� *�*��+��+��"##

��+�� .�� "##�1�� ,��*��,,��*��*��*��*��7��*�*�*��+��,�� ,��,��0��*��*��,,��$��,��+��*��,,�/�� ,/�� .�� ,��$��6��@.�� +�� $

��

��

'5�,558

"##�� 7��*��*��+�� 0$��"##��+�� ,��'-9�,�� *�� 0�� )� ��$� � �� ,+�� '((-/�"##� �� +��*�� =�"##��@��52��@��5� ��/�"##��1�� /�"##��/�"##��A��,��"##��B��$��/�"##&/�� ;��/�� ;��"�+��3;"�!4/��*��,,�*� � ��;��$

,55�*�&�6�,��5569�'��,�'�,6&�6��:656��&�

��"##��1��1��*��,,�� "##��+�� ,��,��,��,��+�� $�� 0�� ,��+��*��,,�/�� ,�� /�� .�� ,��$�6��@.�� +��*��*�� $

��

"##$��,5��*��*��,�� ?��"##�1��$�� C��,�C�+��0�*��+�� "##�1��/*��*��.��+�� *��$

��

��!��,��/� ��*��"##$��%��"##7�6��1��,��*��+��/��*��,��.��"##$��D��,�/�� $

�� !�� "�� #$

��

��"##�1��/� �� *�� "##$��,� �+��/�� ,��*�� +�� $

��

"##��+�,��,�*�?��*�� *��+��$��"##�1��+��,�*�?��++��,��.��*��,��$

� ��

�� ,�%��*��/�"##��+�� 1�� ,�� *��E$� �1�� *��+��2@/�� 7��*�� ,�*�?��F��6��B#@/��,��+��0�� *�� *��*��,��$

��%%�� &�'��(�� !��'��

�� ) ��

��.��=�3#� �G��4�H('�''��>�-�9��>/�"##��

��0��0�� +��*��,,�/��,�� ,�� .��,+��*��+��=

✓ D��,��,�� ,��"##�1��1��*��,,�

31��0��4

%�� "##��*��

%�� "##��*��

#�,�� = IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

J�� 3 ��4= IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

��= IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

"�� A��*=IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

��=�"��"��=IIIIIIIIII��"��=IIIIIIIIII�#�,+��= IIIIIIIIIIIIIIIIIII

��,��=��"��"��=IIIIIIIII��"��=IIIIIIII�#�,+��= IIIIIIIIIIIIIIIIIIIIII

��@�2��= IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

%�+��= IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

��#�,+�� ,�=�IIIIIIIIIIIIIIIIII3��*�� IIIIIIIIIIIIIIIIIIIIIIIIII

#K=��,��

�� ,�� ,�� "##� �� 1�� 1��*��,,�/� �� ,�� $��?L��$��,��=

2��"��1��?/��1�$�A�$/��A��K��0��/�� /#��1��/�#� �G��''��'($��=��H('�''�9'>((''��.=�H('�''��>�-�9��>

�� * ��

�!�� *��,��*�� *�� /� �� $� �� 9/��!�� +�� 9�� $�%�� *�� *��,�� +�� ,��,��0�� +��$��/�� ,�� *�� *��/��*��/�,��0�� +��/�.��/��8��/��*��/��,��/��,��*� 3@"6�@AM4/��/��,��*�,��*��,��/� ,��*/�,��0��*��,,��/�� *��*��$6��,�� '��*��+�$

�!�� 0�� '�/��,��>9��*��+�/��*�,��&��/��*��>��$�%��,��9�� /� ��+�� *��+��$%��+��'((-�� ,��(��*��*�,��*��*��1�0��/�K��*��A��0�$

�!��7��#� �G�� +�� 8��.��,�� $��.��5��*��*�,��*�,��/��*��*� ��,.��,��$�� #� G�� +�� @"6�@AM�� *��+��$

��@.��#� �G��,,��2��'$��,��,��0�=��,��.��/��,��*�/��,��,��$�� @.��"��3�@�"4�*��+&�� +��,��0� �� ,�� $��/��!��.�� .�� *�N��*��A��$�%�� +��*�� G�+��9$

��+��*��*��7��0�� ,�$��+��,��,�� /��,��,�/�+��*��0�� ,��+��*�� *��$��%��*�� 0��+��7�� 0� �� ,��,�$�� /� �� ,��**�� ,��,��$

�� !��7��/��=�!��/�"�>-��#0��/�#� �G��''��'/��=�3('4�3''4��'��'��9��.=�3('4�3''4��'��'�>>��,��=��+�� L��$��,

��+��!�7� �� /��$ ��

2�� A�0��+�� "��,��K��0�2��*�*�G�� "��*��!��

�� + ��

��

�� #��$�#

��+��*��/�+��?��3��*��,+�� ,�4��+��7�� 7��7��7��$��/��*�� *�'(��=

�*�� "�� #�*�� ,��,��+�� "�� ;�� #� �G�� B��K�� J�� N��0�� 1�� !��K��*�� +�� 2�,+� ��,��

�� ,��* ��/�� *��+�� ,�� $��/�� $

�� /� ��8�� ,+�� *�� ,�� /��K� ��/��,�� ,��/,��0��*,��/��/��.�� ,��/�� $�� /�+��,+�� $�7�G7�� $

��+��+��,��+�� /� �� ,��,�/�+� �� /� ��5� �� ,��+��,��* ��$

��,��+�� ,+��3��4� �� 3��2��4$�� ,��/��,�� ,��+��,�31��4��,�316�4��,�� ?�� $�2��0��,.��/�� ,��.��+��$��/� ��*��*��*��,�� 0�� *�$

2��0��+��*�� *,��*�$�� +�� *� �� ,�� ,,��,�� ,��=��*�� /��,��1��16�$

��,��+�� /��*��/��/��*��*��/�+��*�� ,�� *�� *��$�� ,��0��,��*�

��

�� , ��

� �� ,��.� ��,�,��+�� ,.�� 3�� *��*�� *��4/��*�$�� ,�� *��$

�� /� ��%��0�� / �� ,�� ,��/� �� ,��+��*��*��*��*��$

�� #��$�#�)--/*-2

�� '/'�(��3>�/--��,�4��/��,��'/��-��39�/'��,�4��$��2�,+��*��,+�� 3('��*��4/� �� +��1��3��*��4/�N��0��3��*��4/�#� �G��3�)��*��4��K��*��3��*��4$

��*�� ,��,�� *�� $��*� ��/�!��#�*��+�� ,�$�� *�� 3,��'9��,�4/�,�� +�� /��*��*��*��*��,��0��$

��+� ��/�� /� �� 0��*��*�� ,��,��0��/��7��7�+��$�� +��*�� ,�� *�� $

City 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004 1999-2000 2000-2001 2001-2002 2002-2003 2003-2004

All India 51.7% 55.6% 53.2% 54.8% 59.7% Rs2,123 Rs2,046 Rs2,058 Rs2,004 Rs 2,689

Agra 46.0% 55.4% 42.9% 42.2% 51.0% Rs1,535 Rs1,615 Rs1,269 Rs1,232 Rs 2,201

Ahmedabad 51.9% 57.7% 59.9% 51.3% 57.0% Rs2,227 Rs1,921 Rs1,749 Rs1,740 Rs 2,004

Aurangabad 36.4% 44.8% ID 34.1% 63.0% Rs1,024 Rs1,378 ID Rs1,733 Rs 2,998

Bangalore 57.1% 72.1% 62.8% 72.4% 78.9% Rs1,349 Rs2,570 Rs1,921 Rs2,149 Rs 4,109

Bhopal 51.3% 53.9% ID 62.3% 59.6% Rs1,251 Rs1,288 ID Rs1,145 Rs 1,677

Chennai 58.7% 75.1% 65.0% 63.9% 61.6% Rs2,229 Rs2,118 Rs1,936 Rs2,048 Rs 2,061

Cochin 68.5% 68.2% 58.7% 57.6% 69.0% Rs961 Rs816 Rs1,306 Rs1,089 Rs 1,368

Coimbatore 55.7% 56.4% ID ID 64.5% Rs1,581 Rs1,366 ID ID Rs 1,407

Darjeeling ID 26.3% 28.2% ID 62.6% ID Rs671 Rs1,630 ID Rs 1,902

Goa 49.6% 57.1% 56.1% 60.2% 65.3% Rs2,097 Rs2,174 Rs1,756 Rs1,982 Rs 2,147

Hyderabad 62.1% 71.4% 67.2% 71.0% 72.8% Rs1,553 Rs1,842 Rs1,131 Rs2,049 Rs 2,406

Indore 53.6% 65.1% 77.5% 64.7% 61.4% Rs748 Rs874 Rs850 Rs782 Rs 521

Jaipur 49.2% 52.3% 56.2% 56.9% 62.6% Rs1,526 Rs2,051 Rs1,543 Rs1,289 Rs 1,628

Jodhpur 44.5% 34.7% 32.5% 37.4% 45.9% Rs1,861 Rs2,117 Rs1,290 Rs1,561 Rs 1,226

Kolkata 52.9% 66.7% 61.7% 63.6% 64.6% Rs2,400 Rs2,465 Rs1,417 Rs1,342 Rs 2,520

Kullu-Manali 33.3% 44.4% 39.8% ID 34.5% Rs808 Rs760 Rs1,498 ID Rs 1,964

Mount Abu ID ID 42.1% 38.1% 51.8% ID ID Rs980 Rs922 Rs 1,084

Mumbai 59.5% 66.1% 63.8% 62.6% 66.3% Rs3,872 Rs3,591 Rs2,075 Rs1,822 Rs 3,063

Mussoorie 44.9% 52.9% ID ID 70.0% Rs1,215 Rs1,766 ID ID Rs 2,685

Mysore 55.9% 52.5% ID 51.1% 34.8% Rs1,029 Rs660 ID Rs1,120 Rs 878

New Delhi 60.1% 59.3% 55.9% 58.3% 69.1% Rs4,616 Rs3,911 Rs3,434 Rs2,918 Rs 4,247

Nagpur ID 55.0% 60.0% 57.2% 51.3% ID Rs643 Rs1,113 Rs1,032 Rs985

Pune 58.3% 58.1% 58.0% 59.9% 62.1% Rs1,357 Rs2,036 Rs1,044 Rs1,141 Rs1,820

Shimla 28.4% 48.1% 43.6% 46.7% 45.0% Rs1,578 Rs1,062 Rs1,578 Rs1,022 Rs 2,080

Thiruvananthapuram 41.1% 57.0% 55.4% 60.3% 51.1% Rs1,459 Rs1,153 Rs966 Rs983 Rs 1,302

Udagamandalam (Ooty) ID ID 38.0% ID 48.8% ID ID Rs947 ID Rs 1,609

Udaipur 41.2% 44.0% 44.3% 46.6% 45.7% Rs1,526 Rs3,402 Rs1,924 Rs1,644 Rs2,473

Varanasi 39.3% 46.9% ID ID 52.0% Rs1,576 Rs1,585 ID ID Rs 813

Vadodara ID 58.0% 43.5% 46.4% 62.5% ID Rs1,116 Rs1,039 Rs1,110 Rs458

Visakhapatnam 63.8% 65.6% 56.6% ID 70.1% Rs933 Rs877 Rs1,184 ID Rs 1,293

ID - Insufficient DataNote: HVS will like to clarify that the increase represented in terms of occupancy percentages and average rates is partly a result of larger hotels participating in the survey.

This increase in rates and overall efficiencies has resulted in certain cities showing much stronger market conditions.

Average Occupancy Average Rate

�� - ��

● ��/�K��*�� ,��0��,�� /��*��*�� -)$(<$��+��*��-�$)<$�#� �G��*�� *�� ,� �� 3��4� �,��*� �� /� �� /��-$K��*�� *��/��*��*�� /'�($

● ��*�� 9($-</�� $(<��+��7��/��($�<��,�$��*��,��+��$�<��$

● 6��*��+� ��>$9<� ��*��>)$�<� �� .��$��*�� ,��*��/� ��,��/��-� �� .��9�� /�� >�-�� /��/� ��,��$

● ��*��+��,�3��1��4��+��/� ��,��'/�()��'/>�9��/�� *�� >$�<$

● ��,��/�*��+��,��,�� 7�� +��/� ��9�$�<�� 3�� $�< ��,��$4��K��*��3��K4��($><�� 3�� ,��'$�<��4$

● ��,�� 9�$-<�� .��/� 9-$'<�� 9�$'<� �� $

● ��*�� ,��,��.��*�� ,�� ,��$-<��'-$)<��$

Key Operating Characteristics

COMPOSITION

Five-Star

Deluxe Five-Star Four-Star Three-Star Two-Star One-Star Heritage Others

2003-2004

All India

Average

Number of responses: 34 25 42 152 98 45 36 52 484

Average Total Rooms Per Hotel: 235 122 94 57 39 35 35 34 82

Average Occupied Rooms Per Hotel: 56,554 30,128 22,341 11,740 8,294 7,862 5,790 6,443 18,435

Average Occupancy Per Hotel: 68.0% 65.9% 62.5% 56.4% 58.3% 65.1% 46.5% 60.8% 59.7%

Average Rate Per Hotel: Rs 4,447 Rs 2,742 Rs 2,075 Rs 1,292 Rs 792 Rs 503 Rs 2,480 Rs 643 Rs 2,689

Average Revenue Per Available Room (RevPAR): Rs 3,024 Rs1,807 Rs1,297 Rs729 Rs462 Rs327 Rs1,153 Rs391 Rs1,605

Net Income (After Operating & Overhead Expenses, before Depreciation, Interest Payments & Taxes)

- As a Percentage of Revenue 33.5% 29.6% 29.2% 20.3% 16.1% 24.2% 24.9% 21.1% 30.7%

- Per Available Room Rs 662,418 Rs 354,892 Rs 270,052 Rs 109,441 Rs 49,413 Rs 42,701 Rs 209,744 Rs 48,711 Rs 343,622

Breakdown of Revenue - 2003-2004

Rooms

54.2%

Minor Operated

3.4%Rental & Other

Income

2.7%

Food & Beverage

29.6%

Telephone &Other

2.3%

Banquet &

Conferences

7.8%

Departmental Expenses as a Percentage of Revenue -

2003-2004

17.8

47.6

53.7

8.1

55.9

0.0

10.0

20.0

30.0

40.0

50.0

60.0

Rooms Food &

Beverage

Telephone &

Other

Minor

Operated

Rental & Other

Income

As

aP

erc

en

tag

eo

fR

even

ue

�� . ��

● ��*��K��*��,��.��*�� K��*�� ,�9)$-<��99$(<��$

● 2��6��,��.��*�� 2��6��,��*��,��*�� ,�9�$-<��9�$-<��$

● ��,��.��*�� ,�� /� ��,��-$�<��$-<��$��+�� ,��'(((��3�9$�<4$

● ��K��*��.��/��99$(<�� /� �� *��,��.��$��*,�� .��/� ��*��+��/�� +��&�+� ��*��/��*�� $

● ��*��,�� *�� $

● 6 �� ?�� ,��,��+��*�� "�� +��+��$� ��*�� ,��*�,��,��*��,��*�,��,�� $��+��+�� ,�� *�� *��*�/��*��'(((��$

● ��.�/� �� ?�� ,��*�,�� ,�� +� ��'��$�� /��*��*��=�'�</�'><��<��'��/��/��$

�� / ��

● ��,�.,�,�� *��,��*�,��,��+�� .��*��/� ��,��<��'��9�<��>9<��$�� *��=� ��,��(��16��'��)��16��-9)�16��$

● �*� ��/�� *��,��*�,��,��+�� +�� /� �� *� �� +��*�,��+�� *,�� 0� ��*�� +��$

● G��8��+��,�� 399$�<4/� �� +��*��3��$(<4$��*��/�� ,��$-<��,��$�<��/��"��?��9$�<� ��,��$�<$�JG��?��,��*��'$9<��/� ��,�'$�<��$��/�� +�� $)<� ��,��$><$

● G�,��*��+�� ,��/��*� ��-9$�<�� *��3->$(<��4$

● G�,��+��*��*�� *��3�>$(<4$

● 1��*�� *��*��9$�<��/��,��$'<��/��,��*�� *��+��*�� $�6 �� *��*��/��BN��*��,��/��'>$�</� �� +��B��/��'�$-</��J��,��-$><$

● ��*�� *��+��($9<�� *�� ,-$�<��$��*��+�� .��,��0�� ,��'$-<��-$�<��$

● ��*��*�� .��*��F�� /�� *��*��+��*,��$�� ,��,��0�� *��=� ��*��*��,��'>$�<��'�$�</��/�� ,��0�� *��/��*��$�<��')$(<��$

● @��*��.��,�+�� ,��)9��9��$�� *��*,��/� �� 99��,/� ��,��9-��>�-��$

● "��3��*��8��5��,�� 4/��,��,��,�� *+��3��*� ��$�<�� 4$��*�� =� �� )$�<�� $� �"��*��/� �� ,��-$-<��$�<��$��.��*,�� .�/��,��,��,��>$�<$

● "��3��4/�� ,��$9<�3��*�4��$'<��$�� ,�� *��/��*��,��+��*�$��*��/��*��+��/�+��,�� *�/��+��*,��$

● !��3�'$�<4� ��,�� +��*��/� �� +�2��3�>$�<4$��,��@.��*��*��$

��

,�� 8�)--/*-2��$��)--)*-/

● ��+��+��,�� $��/��1��*��.��$��*�� .��.��*��1��>�$'<��$9</��$

● ��*�� /� ��*�� *��*��3($><4$

● ��*��,��*��*� ��*��3�.�� *,��4/�� *��,��.��+��,��0��*��$�� *�� *��,��+�� +�� *�� ,� �� ,�� ,��*��$

● A�.��,��,��,��$�� +��*,��+��)$9<�� /��,��$'<��$

● ��/��*��/��,��,��,�� ,��,�� $��,��*��,��3��4��.�� (9$-<$�� +��*��,��3*��4��)9$)<�� ,��)�$�<$

● ��/��,��*�� ,��*��+��0��*��-($'<$�� *��,��)$�<� ��,��$�<��$

● @��*��.�� '�$9<�� ,��'�$�<��$��*�� .��3��*�� 4��+��,��*��/� ��,��3B��=��$)<4$

Five-Star


All India

Average

Average Occupancy Per Hotel: 8.3% 9.1% 7.1% 3.7% 1.8% 3.2% 9.6% 4.2% 4.9%Average Rate Per Hotel: 16.4% 0.7% 5.4% 10.8% 2.1% -6.3% 28.5% -4.1% 34.2%

RevPAR 32.5% 16.8% 18.9% 18.6% 5.4% -1.4% 62.1% -3.1% 46.2%

* Some changes may have occurred due to a different mix of hotels participating in our survey

U

Environmental Issues - Percentage of Hotels Monitoring Quantitative Performance

0.0

20.0

40.0

60.0

80.0

100.0

120.0

Air(E

xter

nal E

missions

)

Air(In

door AirQ

uality)

Com

mun

ityin

tera

ctio

n

Energ

yco

nsum

ption

(Ele

ctric

ity)

Energ

yco

nsum

ption

(Gas

)

Energ

yco

nsum

ption

(Oil)

Fres

hwat

erqua

lity

Nois

e(E

xter

nal)

Nois

e(In

Hous

e)

SolidW

aste

disposa

l

SolidW

aste

Produc

tion

(Qua

lity)

SolidW

aste

Produc

tion

(Seg

regat

ion)

SolidW

aste

Produc

tion

(Volu

me)

Staff

train

ing

inen

viro

nmen

tal iss

ues

Use

of Che

micals(H

ouse

Keepin

g)

Use

of Che

micals(M

aint

enan

ce)

Use

of pes

ticid

esan

dhe

rbicid

es(D

ryRat

ions

)

Use

of pes

ticid

esan

dhe

rbicid

es(G

reen

Gro

cerie

s)

seof P

estic

ides

and

Her

bicid

es(H

orticu

lture

/ Gar

dens)

Use

of Pes

ticid

esan

dHer

bicid

es(In

side

Build

ing)

Use

of pes

ticid

esan

dhe

rbicid

es(P

est C

ontro

l)

Use

of pes

ticid

esan

dhe

rbicid

es(P

ublic

Area)

Was

teW

ater

quality

Was

teW

ater

volu

me

Wat

erco

nsum

ption

Perc

enta

ge

of

Hote

ls

��

��

��

��/� ��0�� ,��+��,��0� �� $��+��*�� /� �� $

%��,��+�� ,��0�� '(��/��7"��7$�� !�� 7��,��0�� /� �� .�� *�� ,��3��94$

�� #�*��.��,��#

��*�� ,��=��$��2�� ,/�J��,�� /�*��&��*�� ,�� *��$��F�� /�� ,��.��/�,��$�� *��+��,+�� ,�,+�� *��.��$��#�� .�/� ��/� ��,�,+�� /��*��,�,+��,�� *��$��,�&�� ,��/��,��/��8�� *��/��0��J��,�� $�1��/��--��3 ��')/-(>��,�4��,�,+��/�� ,�,+�� '/---��3 ��()/9'9��,�4$

Avg Annual

Rooms Growth

Category Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms Hotels Rooms (1999-2004)

Five-Star Deluxe 41 10,574 57 12,556 65 14,959 68 15,672 68 16,050 74 17,903 11%

Five-Star 59 8,028 73 9,051 72 8,513 72 8,662 72 8,669 71 8,554 1%

Four-Star 77 5,586 92 7,232 99 7,791 100 7,614 102 7,408 104 7,355 6%

Three-Star 256 13,231 379 19,785 402 20,691 413 21,387 409 21,098 414 21,433 10%

Two-Star 208 8,023 244 9,135 263 9,958 234 9,278 226 8,903 221 8,639 1%

One-Star 49 2,472 46 2,253 50 2,428 48 1,696 44 1,520 43 1,480 -10%

Heritage 34 965 66 2,372 73 2,551 71 2,492 67 2,258 69 2,297 19%

Approved (Unclassified) 112 6,009 263 10,560 303 12,318 308 12,515 297 11,921 304 12,058 15%

Un-approved 836 31,486 493 18,350 472 17,757 455 17,925 452 17,895 477 18,796 -10%

Total 1,672 86,374 1,713 91,294 1,799 96,966 1,769 97,241 1,737 95,722 1,777 98,515 3%

200420032002200120001999

��

�� ) ��

�� #*��$��+��#*�$��

● ��*��*�� +�� ,��9$')��*��($'9��*��.��*� ��,��,��. � ��$

● ��1�� 3J��6��*�1�� *� ��,��*�,�� 4��*�� ,��($�<��$)<��$��1�� *�� $

● ��*��#��,��3#��,��+� ��/��,��.��4��/� ��,��'$(9��3��$(<4��$)��3��$-<4��/�� *��,��,��$

● ��,+�� *��*��,��*��/� ��*��+��*��9$)<��,��'($(<��$��.�� *��*�� *��,��$��+��,+�� *��,��=��$�<��,��'$�<��$�� *�� *�,��+��*��,��,��*��*$

�� * ��

● G��,+��/� �� +��#��,+�� +��/� �� +��,�� $��*�� *��G��,+��>-$'</� ��#��,+��+��*��*�� >9$(<��>�$�</��$� � ;��*��*�� /� ��*�� *�� 3�9�$'<4$

● %��*��+��,��,��0��*�,��,��+�� 3(�$�<4/� ��+�� +�� ,��0��*�,��/��*,�� $��G��,�� ,��0��*�,�� *��/� ��)'$�<� ��,�-)$)<��$

● B�� ,��0��*��,��0��*�,�� /�� *,��$��*�� *��,,�� ,��-$(<��'$�</��*��+�� .�� /��+��,��0�/� ��*��*��,��,�� $

● ��*��/��,��,��*�� ,��0��*�,��*��$��.�/� �� ,�� ,��0��*��,��/�� K��,�� 0��0�*��$

�� + ��

&��

�"�#�'

(��

1999-0

0

All

India

Avera

ge

2000-0

1

All

India

Avera

ge

2001-0

2

All

India

Avera

ge

2002-0

3

All

India

Avera

ge

1999-0

0

All

India

Avera

ge

2000-0

1

All

India

Avera

ge

2001-0

2

All

India

Avera

ge

2002-0

3

All

India

Avera

ge

2003-0

4

All

India

Avera

ge

1999-0

0

All

India

Avera

ge

2000-0

1

All

India

Avera

ge

2001-0

2

All

India

Avera

ge

2002-0

3

All

India

Avera

ge

2003-0

4

All

India

Avera

ge

Num

ber

of

responses:

559

443

424

417

484

559

443

424

417

484

559

443

424

417

484

Avera

ge

Tota

lR

oom

sP

er

Hote

l:63

62

63

66

82

63

62

63

66

82

63

62

63

66

82

Avera

ge

Occupie

dR

oom

sP

er

Hote

l:11,8

29

12,6

59

11,7

27

13,1

29

18,4

35

11,8

29

12,6

59

11,7

27

13,1

29

18,4

35

11,8

29

12,6

59

11,7

27

13,1

29

18,4

35

Avera

ge

Occupancy

Per

Hote

l:51.7

%55.6

%53.2

%54.8

%59.7

%51.7

%55.6

%53.2

%54.8

%59.7

%51.7

%55.6

%53.2

%54.8

%59.7

%

Avera

ge

Rate

Per

Hote

l:R

s2,1

23

Rs2,0

46

Rs2,0

58

Rs2,0

04

Rs

2,6

89

Rs2,1

23

Rs2,0

46

Rs2,0

58

Rs2,0

04

Rs

2,6

89

Rs2,1

23

Rs2,0

46

Rs2,0

58

Rs2,0

04

Rs

2,6

89

REV

EN

UE

Room

s5

5.9

%5

6.4

%5

3.2

%5

0.8

%54.2

%R

s4

00

,72

1R

s4

16

,15

83

80

,56

1R

s3

98

,80

2R

s607,3

28

Rs2

,12

3R

s2

,04

6R

s2

,05

8R

s2

,00

4R

s2,6

89

Food

&B

evera

ge

27

.82

8.5

30

.93

1.3

29.6

19

9,6

55

21

0,3

27

22

0,9

76

24

5,9

70

332,2

17

1,0

58

1,0

34

1,1

95

1,2

36

1,4

71

Banquet&

Confe

rences

6.0

6.5

6.8

8.9

7.8

42

,85

14

8,0

16

48

,32

46

9,8

50

87,6

62

22

7236

26

13

51

388

Tele

phone

&O

ther

4.2

3.6

3.1

2.5

2.3

29

,98

22

6,6

22

22

,06

31

9,8

44

25,2

02

15

9131

119

10

0112

Min

or

Opera

ted*

3.1

2.2

2.7

2.8

3.4

21

,95

71

6,3

41

19

,33

62

1,9

01

38,4

20

11

68

0105

11

0170

Renta

l&

Oth

er

Incom

e3

.12

.83

.43

.62.7

22

,17

82

0,5

38

24

,33

82

8,5

81

30,1

72

11

7101

132

14

4134

Tota

l1

00

.11

00

.01

00

.01

00

.0100.0

71

7,3

44

73

8,0

03

71

5,5

99

78

4,9

49

1,1

21,0

00

3,8

00

3,6

29

3,8

69

3,9

45

4,9

65

DEP

AR

TM

EN

TA

LEX

PEN

SES

Room

s1

7.1

19

.42

0.6

20

.717.8

68

,65

08

0,5

34

78

,23

48

2,4

62

108,2

05

36

4396

42

34

14

479

Food

&B

evera

ge

62

.46

1.7

62

.25

8.7

55.9

15

1,3

40

15

9,2

68

16

7,4

50

18

5,2

36

234,7

71

80

2783

90

59

31

1,0

40

Tele

phone

&O

ther

57

.55

6.8

57

.75

0.0

47.6

17

,23

71

5,1

24

12

,73

29

,92

112,0

07

91

74

69

50

53

Min

or

Opera

ted*

59

.15

0.5

51

.85

2.7

53.7

12

,98

18

,25

61

0,0

16

11

,54

720,6

24

69

41

54

58

91

Renta

l&

Oth

er

Incom

e1

2.8

7.3

10

.17

.38.1

2,8

34

1,5

02

2,4

66

2,0

97

2,9

19

15

71

31

114

Tota

l3

5.3

35

.93

7.9

37

.433.7

25

3,0

41

26

4,6

85

27

0,8

98

29

3,6

62

378,0

52

1,3

40

1,3

02

1,4

65

1,4

76

1,6

74

DEP

AR

TM

EN

TA

LIN

CO

ME

64

.86

4.1

62

.16

2.6

66.3

46

4,3

03

47

3,3

18

44

4,7

01

49

1,2

86

742,9

49

2,4

59

2,3

28

2,4

05

2,4

69

3,2

91

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trative

&G

enera

l9

.48

.91

0.3

8.5

8.4

67

,59

26

5,5

96

73

,32

36

6,3

28

94,4

01

35

8323

39

63

33

418

Managem

entFee

2.0

2.0

2.4

2.3

2.3

14

,54

11

4,5

25

16

,94

41

8,3

02

25,8

42

77

71

92

92

114

Mark

eting

2.8

2.8

3.5

3.2

3.6

20

,15

42

0,4

09

24

,71

82

4,9

80

40,6

81

10

7100

13

41

26

180

Fra

nchis

eFees

0.4

0.4

0.4

0.5

0.4

2,7

25

3,3

01

2,7

96

4,1

45

3,8

74

14

16

15

21

17

Pro

pert

yO

pera

tions

&M

ain

tenance

7.2

7.1

7.3

6.9

6.2

51

,29

65

2,6

44

52

,17

95

4,3

21

69,7

35

27

2259

28

22

73

309

Energ

y1

0.7

11

.31

2.5

12

.310.5

76

,50

28

3,0

05

89

,22

89

6,4

39

118,0

93

40

5408

48

24

85

523

Tota

l3

2.5

32

.53

6.2

33

.431.5

23

2,8

09

23

9,4

80

25

9,1

88

26

2,1

17

352,6

26

1,2

33

1,1

78

1,4

01

1,3

17

1,5

62

HO

US

EP

RO

FIT

32

.33

1.7

25

.92

9.2

34.8

23

1,4

94

23

3,8

39

18

5,5

12

22

9,1

69

390,3

23

1,2

26

1,1

50

1,0

03

1,1

52

1,7

29

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

0.9

1.0

1.1

1.1

1.0

6,6

58

7,5

84

7,8

31

8,9

19

11,0

68

35

37

42

45

49

Insura

nce

0.8

0.6

0.7

0.8

0.6

5,8

74

4,2

36

4,9

92

6,1

31

6,8

45

31

21

27

31

30

Oth

er

Fix

ed

Exp

enses

1.9

2.1

1.8

1.1

1.6

13

,95

71

5,2

53

13

,10

48

,74

017,8

40

74

75

71

44

79

Rent

0.7

0.8

0.9

1.3

1.0

5,0

16

5,6

50

6,4

82

10

,11

510,9

47

27

28

35

51

48

Tota

l4

.34

.44

.54

.34.2

31

,50

53

2,7

23

32

,40

83

3,9

05

46,7

00

16

7161

17

51

70

207

NET

INC

OM

E**

28

.0%

27

.2%

21

.4%

24

.9%

30.7

%R

s1

99

,98

9R

s2

01

,11

61

53

,10

3R

s1

95

,26

4R

s343,6

22

Rs1

,05

9R

s9

89

Rs8

28

Rs9

81

Rs

1,5

21

*M

inor

opera

ted

depart

ments

inclu

de:

laundry

,giftshop,

busin

ess

centr

e,

new

ssta

nd,

sport

s,

health

clu

b,

gara

ge,

park

ing

and

so

fort

h

**

NetIn

com

eis

befo

redepre

cia

tion,

inte

restpaym

ents

and

taxe

s

Perc

enta

ge

of

Revenue

Am

ount

Per

Available

Room

Am

ount

Per

Occupie

dR

oom

2003-0

4

All

India

Avera

ge

�� 0 ��

,�#�&��

�� +��+�� *� ��$�2�� ,��/� �� ,��.��/�+��*��,��,��$�� *��*��.�� ,�� '(�,��,��0��/�+��0�� ,��+��!��$

5��7��8

6�� *�� '�$�<��$��*�� /��*��*��*�� 9$9<� ��,��$�� /��*��*�� ,��+��+��.��+��+��*��/�� *��,��+��$

��*��,��*�*��,��*��/��,��,��0��*,��/�� "�,,�� *�,��+��'�$��#��"��*��.��,�� .,�� '-� �� *�� .� �� /� ��.,��''�� +��J��*��$�G��*��,��/� ��*��*�� .� � ��+� �� ,��$�� +��+��*� �� ,��,�� 3��4�� $��,�� #� �G��/�� 0��/� �� +��,��*��,��$

��+��8

"� ��2�,+��+��$-</��*��*�� >)$'<��$��/�� G��/��*�� *��/� �� ,��*��*�� $�2�,+��.��*��*��,�� ,�/��,��2�,+�F�� /��2�,+��,��*�� *��$�%��.��,��*��,��*��*� �� .�� $��*�� /��2�,+��,��0�$

��*��,��0� ��2�,+��=�� ,��*�� 9��,��/��*�� +��"�*��1��/��J��K��N��,,��*� ��$��.��*,��/��+��/��.��,��0��>$�� /� ��,��*��*/��,��0��*� ��*��$�� ,��,��0�*��,�� *� ��,��2�,+��$

"��4��8

��/�N��0�� '$�<��/��*��$��*��*��,��$�� *�� +�� *,��$�%��.�� ,��*��,��N��0�� *�� /��*�� ,��/��*�� +��.��$�%�� .��9/�� *�� 7�� $�6��*�� +�� ,� ��*��,+�� *�K16��A�0�$�� ,��&��/��+��,�� /� ��,��N��0��,��0�$�� ,��N��0�� +�� ,��7��+�� $

��8

6��*��1��*��$�"� ��*�� $�<��*��+��9($9<$��1�� /��

�� , ��

��*��*�� ,� �� .�� *,��/� ��+��*� �� *�� $�%��.�� 1��,��0�� *� �� *�� 9/��K16��,�� +��1�� 0��,�� +��/�� /��7��+��0*��$

,��8

"�� $�</� ��$��*��,��*��+��$><$�%��.��*��.��*�� 9$�� +��+��,��,��7��$�%��+��&��/�� 0��+��/� ��+��,�� ,��0��.� � �,��$

:��8

K��*��7��,��0��*�� +��>$><��,�� ('$�<��,�� *��,��$��*��,��+��,��.��*��$K��*��/��*��,��+��/��+��,��0��$��,��/�� /�+��K��*��7�� +��+��0�� *�� 7��$�� 8��,��*�� K��*��7��*�� ,��0�$�#��*� �� 0��+��$��*��+��)�<��,�� 0��/� ��.��*� ��*�� /� �� .��>$�%��.��/�+� ��*��.�� /�� K��*��,��0�$

;��8

��J��/��+��9$'<$��*��*�� )$�<��$��$)<�*�� ,�� +��*��$��+��+��+��/��*�*�� ,��*��,�� /��/��+�� ,�0�� +��2�� ,��*��,��,��J��$��/��*� ��,��+��*�� J��$��*�� .��,�� J��$

��+��8

�� *��/��,��+�� +��9$�<��*��+��'9$�<$�%��,��0�� 9/��0��*� ��*�� ,,��$�J�&��/��*��+��/��,�� +��*� ��$��,��+��/�+��*�� ,�� +��/�� $

,� ��8

��"��*��+��''$9<��$��*��*�� 9$></�� *��,+�� *��$�� *�� ,�� ,��+��*,��$�%��.��*��,��9��"��/��,��,,��N��/� ��+�� ,��$�� +��*�,��/�+��+��N��*��,��,�� ,/��,��0��N��/�� ,$

<��(��8

6��+��9$-<��*��+��>$�<��$��G�� /��,��0��.��,�� 9$��71�0�"�7��*��,+�� *��*��,��*��$�2��/� ��*�� .� ��/

�� - ��

��,��;��&��$��*��,��*��*��,��/�� ,��+��*�,��&��$�� *�� /��*� ��,�� ;��7��/��+��*�+��,��*��,��$

�#��+��8

��+��,��0�� ,��,��$��/��*�� -�$(</��'$(<�*�� 7��$��*��*�� +��'-$�<$�%��,��/� ��*� �� .��.� � ��/��*�� *� ��$��+��.��*�� 9/��$��+�� +��+��*��,��,��,��/��$

5��(��8

#�*�� 9$(<��*�� $><� ��,��$��,��+�� ,.�� ,��*��$��!��0��,��0��$

:��(��8

K�� +��$-<��>$9<��*��$��*��,��+��*��*��+��*�� $

&��$��(��8

�� ($�</��*�� *��,�� $�<$� � �� +�� ,.� � � ��*��$��,��.��+�� +��,��N��.�� $

��8

%��+��+��0��/�� +��*��8�� ,��$

=��(��8

"� ��+��$(<��$��*��/��/�� 9�$�<$�%��.��/��0��;��/�B�� +��9/��&��.��*�� +��.�� *��,��*��*�,��,�*�� $

��8

�� *��*�� $��+��9$�<��*��+��-�$�<$�� ,� ��.�� *� �� *�� $��,��*�� *,��/�� *�� '��/�*�� ,�9$�<��'$9</��*��*��7��*�� $

��8

�� /�� =��,��+��$�</�� $�<��*��$��!�� ,�� ,,��/� ��+�� ,.��,��*��*��,��$

��8

��,�� *�� '$-<� �� ,�� $��*�� /�� /�*�� ,��$��+��,��,��,�/� ��.��,��0��0��,��,��,�� ,��$

�� . ��

5��((�#��

��'((-/��!��,�� +�� ,��,��0��$��*��+�� *��*��(9��,��/�� !�� $��,��,��!�� +��$� �� 8�� 0�� *��,+�� *�� *��5��,��$�#� ��,��*,��+��*��,��+��,��*��/� ��+�� $

�%�� ,�� /�� 3��2��94$�A��*��*�� ,��K��*��/�G��/2�,+�/��+��/�;��/�J��/�1��"��$��!�7��+�+��,��+�� +��+��,��,�� +��,�&��*�� ,��.��$

3��

��+�� ,��*��$�%��&��+��,�� ,��/��,��,��*��,��*��*�� JG1�*�� $��,�� ,��*��+��,�� $

��+�� *�� /+��,�� ,��*��,��*��$��0�*��+�� /��*�� 0��,�/��9� ��+��,�� ,��$��.��/��,��0��*��*�� ,��$��!�� /��/�� .��*��,��0�� +��,��*��$��/��*��+**��+��*��*��,�� ,��*��*�� 0�� +�� *��*��+�$��*� ��,�� +��,�� ,�*��$

Number of New Hotel Developments

0

2

4

6

8

10

12

14

16

18

Agra

A hmed

abad

Coimbat

ore

Bangal

ore

Ch enn ai

Del

h i (N

CR)G

oa

Hyder

abad

Jaip

u r

Jodhpu r

Kolkat

a

Lu cknow

Ludh ian a

Mum

bai

Pun e

Udai

p u r

V ishak

apat

n um

Source: HVS International Research

No. of hotels

�� / ��

��

��/� �� ,��+�� $�� '/'�(�� $��+�� *��*��+�� 3��+��'�'��'�'�4/��*��$��+�� *�� /� ��,+��,� ��.��*��$�CB��C��+��C6��C��*��$

�� *��,��/� �� ,�� *��$�@�� ,+�� ,�� /�� *��&��*�� $

��+��?��+��*��,��$�� *��/��,�� *��$��B��+��0��'B�O�P��>$�$�3�� 4

● &�+��*�8�� *��,�� *��/��K��/��+�� ,��,��*��/�� +��0�� ,��F

● &�+��*)8��.��,��*�� F

● &�+��*/8�� ,��1��3��+��,4�+��F

● &�+��*28�� ,��16��3��,4�+��F

● &�+��*�8��,��0��*�,��0��*,��/�*�� *�� *��F

● &�+��*%8��,��F

● &�+��*>8�� ,�F

● &�+��*?8�� ,�� ,��0��*�,��F

● &�+��*18�� ,��,�� F

● &�+��*�-8��*��,��$

��

��

��+��"��*�� *

Average Number of Food & Beverage Outlets Per Hotel

COMPOSITION

Five-Star


2003-2004

All India

Average


Restaurant 3.6 2.3 1.9 1.6 1.3 1.2 1.5 1.4 1.6

Bar 1.4 1.2 1.1 0.8 0.6 0.2 0.8 0.5 0.8Others 1.1 0.8 0.6 0.8 0.3 0.1 0.4 0.2 0.6

Total 6.1 4.3 3.7 3.2 2.2 1.5 2.7 2.2 2.9

Average Number of Total Employees Per Hotel (Permanent / Contract / Full Time / Part Time)

COMPOSITION

Five-Star


2003-2004

All India

Average


Managers Male 40.3 20.8 12.3 5.3 2.2 1.8 3.0 2.6 6.3

Female 11.8 5.5 2.4 0.6 0.2 0.1 0.3 0.4 1.2

Supervisors Male 49.1 27.4 16.2 7.8 4.0 3.6 4.7 3.7 8.7

Female 11.3 4.8 2.6 1.1 0.3 0.4 0.7 0.9 1.5

Staff Male 275.4 144.0 113.3 59.2 31.9 21.3 37.7 22.7 57.7

Female 30.2 11.6 11.0 4.1 1.8 2.0 2.4 1.6 4.7Total 418.0 214.1 157.9 78.1 40.5 29.2 48.8 31.8 80.3

1.9 1.7 1.8 1.6 1.1 0.9 1.5 0.9 1.5Average Number of Employees Per Room

Average Percentage of Trained Employees Per Hotel

COMPOSITION

Five-Star


2003-2004

All India

Average


Managers 93.5% 84.8% 83.9% 90.6% 92.1% 40.0% 87.4% 80.7% 88.5%

Supervisors 86.2 76.2 64.5 76.6 73.5 71.4 88.2 76.3 76.1

Staff 75.0 59.6 59.2 60.8 50.8 71.3 64.0 49.3 61.1

Total Avg. Trained Employees* 84.9 73.5 69.2 76.0 72.1 60.9 79.8 68.7 75.2

Total Avg. Un-Trained Employees 15.1 26.5 30.8 24.0 27.9 39.1 20.2 31.3 24.8

Hotels with Training Department 95.7% 50.6% 40.4% 24.3% 14.5% 1.7% 32.2% 2.5% 25.8%

** Trained employees includes those with a minimum one year certificate course in an educational institute, however some hotels may have included these with short term(in house) training.

Typical Room Profile of an Average Hotel

COMPOSITION

Five-Star


2003-2004

All India

Average


Air-Conditioned Single 50.1 23.4 21.7 4.3 2.5 1.6 2.6 1.5 5.6

Double 154.9 101.7 65.6 32.6 18.4 9.4 18.5 16.0 33.5Suites 21.2 8.7 6.1 4.8 2.7 1.4 4.9 2.4 4.5

Non-Air-Conditioned Single 0.0 0.0 0.0 2.2 2.0 4.1 0.8 2.3 1.6

Double 1.2 2.8 2.9 6.9 9.7 15.2 6.1 13.2 8.8

Suites 0.0 0.2 0.1 0.6 1.1 1.1 2.6 1.2 0.9

Total Average Rooms 227.4 136.8 96.5 51.3 36.3 32.7 35.5 36.6 54.8

* The number of non air-conditioned rooms in lower star category hotels appears to be higher, partly because many are located in hill stations where air-conditioning is notprovided in hotels.

��

��

��

��

��+��"��*��1��*��

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Ave

rage

Tota

lR

oom

sP

erH

otel

:

Ave

rage

Occ

upie

dR

oom

sP

erH

otel

:

Ave

rage

Occ

upancy

Per

Hot

el:

Ave

rage

Rate

Per

Hot

el:

REV

EN

UE

Roo

ms

Food

&B

ever

age

Ban

quet

&C

onfe

renc

es

Tele

phon

e&

Oth

er

Min

orO

pera

ted*

Ren

tal &

Oth

erIn

com

e

Tota

l

DEPA

RTM

EN

TAL

EX

PEN

SES

Roo

ms

Food

&B

ever

age

Tele

phon

e&

Oth

er

Min

orO

pera

ted*

Ren

tal &

Oth

erIn

com

eTo

tal

DEPA

RTM

EN

TAL

INC

OM

E

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al

Man

agem

entF e

e

Mar

ketin

gFr

anch

ise

Fees

Pro

pert

yO

pera

tions

&M

aint

enan

ce

Ener

gy

Tota

l

HO

US

EP

RO

FIT

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

Insu

ranc

eO

ther

Fixe

dEx

pens

es

Ren

t

Tota

l

NET

INC

OM

E**

Fiv

e-S

tar

Del

uxe

34

23

5

56

,55

4

68

.0%

Rs

4,4

47

54

.7%

28

.4

7.8

2.6

4.2

2.2

10

0.0

17

.25

4.8

34

.3

43

.7

6.7

32

.2

67

.8

7.8

2.5

4.0

0.4

5.7

9.7

29

.9

37

.9

0.9

0.7

1.9

0.9

4.4

33

.5%

Fiv

e-S

tar

25

122

30,1

28

65.9

%

Rs

2,7

42

57

.1%

28

.5

5.8

2.2

3.0

3.5

10

0.0

18

.75

3.7

58

.9

63

.1

0.1

32

.2

67

.8

9.7

2.4

4.0

0.3

6.1

11

.7

34

.1

33

.8

1.7

0.6

0.5

1.5

4.2

29

.5%

Four-

Sta

r

42 94

22,3

41

62.5

%

Rs

2,0

75

53

.1%

29

.6

10

.8

1.7

1.9

2.8

10

0.0

13

.65

3.9

63

.5

10

2.5

5.0

32

.2

67

.8

9.6

1.8

2.8

0.4

8.0

12

.4

35

.0

32

.8

1.0

0.6

1.3

0.8

3.6

29

.2%

Thre

e-S

tar

152 57

11,7

40

56.4

%

Rs

1,2

92

48

.9%

36

.0

8.6

1.2

1.9

3.4

10

0.0

21

.36

1.7

10

5.6

73

.1

23

.24

1.4

58

.6

8.8

1.7

2.8

0.2

7.6

13

.6

34

.7

24

.0

0.8

0.4

1.7

0.8

3.7

20

.3%

Two-

Sta

r

98 39

8,2

94

58.3

%

Rs

792

56

.4%

34

.6

3.5

1.6

0.9

3.1

10

0.0

29

.87

0.2

14

1.4

21

4.9

18

.54

8.2

51

.8

8.2

3.3

1.6

0.1

4.9

12

.6

30

.6

21

.2

1.0

0.3

2.8

1.0

5.1

16

.1%

One-

Sta

r

45 35

7,8

62

65.1

%

Rs

503

64

.6%

13

.7

1.5

1.6

1.2

17

.4

10

0.0

22

.89

2.0

14

4.8

15

2.5

12

.53

5.1

64

.9

6.7

1.0

4.2

0.0

11

.5

12

.5

35

.8

29

.1

1.5

0.2

2.2

1.1

4.9

24

.2%

Her

itage

36 35

5,7

90

46.5

%

Rs

2,4

80

49

.2%

34

.2

8.2

1.3

3.9

3.3

10

0.0

16

.85

4.7

10

1.0

86

.7

4.9

36

.3

63

.7

11

.8

1.7

3.4

0.5

6.3

12

.4

36

.2

27

.6

0.3

0.5

0.6

1.2

2.6

24

.9%

Oth

ers

52 34

6,4

43

60.8

%

Rs

643

52

.3%

35

.0

8.3

1.4

1.7

1.4

10

0.0

27

.96

4.6

13

5.2

14

3.6

73

.74

7.8

52

.2

6.3

1.0

5.4

0.0

5.1

10

.9

28

.6

23

.6

0.5

0.3

0.2

1.6

2.6

21

.1%

2003-2

004

All

India

Ave

rage

484 82

18,4

35

59.7

%

Rs

2,6

89

54.2

%29.6

7.8

2.3

3.4

2.7

100.0

17.8

55.9

47.6

53.7

8.1

33.7

66.3

8.4

2.3

3.6

0.4

6.2

10.5

31.5

34.8

1.0

0.6

1.6

1.0

4.2

30.7

%

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h*

*N

etIn

com

eis

befo

rede

prec

iatio

n,in

tere

stpa

ymen

tsan

dta

xes

�� ) ��

��

��

��+��"��*��,��1��+��,

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Ave

rage

Tota

lR

oom

sP

erH

otel

:A

vera

ge

Occ

upie

dR

oom

sP

erH

otel

:A

vera

ge

Occ

upancy

Per

Hot

el:

Ave

rage

Rate

Per

Hot

el:

REV

EN

UE

Roo

ms

Food

&B

ever

age

Ban

quet

&C

onfe

renc

esTe

leph

one

&O

ther

Min

orO

pera

ted*

Ren

tal &

Oth

erIn

com

eTo

tal

DEP

AR

TM

EN

TAL

EX

PEN

SES

Roo

ms

Food

&B

ever

age

Tele

phon

e&

Oth

erM

inor

Ope

rate

d*R

enta

l &O

ther

Inco

me

Tota

l

DEP

AR

TM

EN

TAL

INC

OM

E

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

alM

anag

emen

tF e

eM

arke

ting

Fran

chis

eFe

esP

rope

rty

Ope

ratio

ns&

Mai

nten

ance

Ener

gyTo

tal

HO

US

EP

RO

FIT

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

Insu

ranc

eO

ther

Fixe

dEx

pens

esR

ent

Tota

l

NET

INC

OM

E**

Fiv

e-S

tar

Del

uxe

34

235

56,5

54

68.0

%R

s4,4

47

Rs

1,0

69,9

50

555,7

29

153,2

55

51,5

14

82,7

91

42,7

72

1,9

56,0

10

184,1

83

388,3

46

17,6

61

36,1

88

2,8

64

629,2

43

1,3

26,7

70

151,6

20

49,0

00

77,3

61

7,2

84

111,1

12

182,4

65

578,8

41

747,9

26

17,0

78

13,3

79

37,3

42

17,7

09

85,5

08

Rs

662,4

18

Fiv

e-S

tar

25

122

30,1

28

65.9

%R

s2,7

42

Rs

674,6

31

336,4

57

68,1

52

25,6

39

34,9

72

41,6

74

1,1

81,5

30

125,7

94

217,1

16

15,1

05

22,0

53

3,9

81

384,0

49

801,4

17

114,0

93

27,9

73

47,0

44

3,7

35

71,6

22

132,4

79

396,9

47

404,4

70

19,5

36

6,6

15

5,5

77

17,8

51

49,5

78

Rs

354,8

92

Four-

Sta

r

42 94

22,3

41

62.5

%R

s2,0

75

Rs

491,5

15

274,2

15

100,3

30

15,9

20

17,5

47

25,6

23

925,1

48

66,8

07

201,9

30

10,1

06

17,9

76

1,2

84

298,1

03

627,0

45

88,6

95

16,5

28

25,5

45

4,1

15

74,0

83

114,5

28

323,4

95

303,5

51

9,2

19

5,3

92

11,5

90

7,2

97

33,4

99

Rs

270,0

52

Thre

e-S

tar

152 57

11,7

40

56.4

%R

s1,2

92

Rs

264,0

67

194,7

93

46,4

22

6,6

43

10,1

45

18,4

37

540,5

07

56,1

49

148,9

17

7,0

12

7,4

15

4,2

71

223,7

63

316,7

44

47,7

43

9,0

88

14,8

58

1,0

96

41,2

58

73,3

36

187,3

80

129,3

64

4,5

04

2,3

39

9,0

23

4,0

57

19,9

23

Rs

109,4

41

Two-

Sta

r

98 39

8,2

94

58.3

%R

s792

Rs

167,7

60

102,9

22

10,2

97

4,7

75

2,6

03

9,1

14

297,4

70

50,0

00

79,4

76

6,7

52

5,5

93

1,6

89

143,5

09

153,9

61

24,4

03

9,8

07

4,6

64

142

14,6

57

35,7

13

89,3

85

64,5

76

2,8

63

967

8,3

95

2,9

38

15,1

63

Rs

49,4

13

One-

Sta

r

45 35

7,8

62

65.1

%R

s503

Rs

114,2

03

24,2

88

2,6

04

2,8

48

2,1

10

30,7

11

176,7

65

26,0

61

24,7

47

4,1

25

3,2

19

3,8

41

61,9

93

114,7

72

11,7

72

1,6

80

7,3

59

80

20,3

43

22,1

17

63,3

50

51,4

22

2,5

73

416

3,8

60

1,8

72

8,7

20

Rs

42,7

01

Her

itage

36 35

5,7

90

46.5

%R

s2,4

80

Rs

413,6

16

287,8

52

68,5

44

10,6

88

32,9

47

27,4

94

841,1

41

69,6

42

194,9

29

10,7

95

28,5

52

1,3

50

305,2

68

535,8

73

99,4

25

13,9

14

28,4

22

4,4

32

53,3

38

104,5

17

304,0

46

231,8

27

2,6

69

3,8

15

5,3

73

10,2

26

22,0

82

Rs

209,7

44

Oth

ers

52 34

6,4

43

60.8

%R

s643

Rs

120,8

18

80,9

27

19,1

12

3,1

60

3,8

30

3,2

86

231,1

34

33,6

45

64,6

04

4,2

72

5,5

01

2,4

23

110,4

45

120,6

89

14,5

97

2,2

16

12,3

79 0

11,6

80

25,1

74

66,0

45

54,6

43

1,1

44

743

350

3,6

96

5,9

32

Rs

48,7

11

2003-2

004

All

India

Ave

rage

484 82

18,4

35

59.7

%R

s2,6

89

Rs

607,3

28

332,2

17

87,6

62

25,2

02

38,4

20

30,1

72

1,1

21,0

00

108,2

05

234,7

71

12,0

07

20,6

24

2,9

19

378,0

52

742,9

49

94,4

01

25,8

42

40,6

81

3,8

74

69,7

35

118,0

93

352,6

26

390,3

23

11,0

68

6,8

45

17,8

40

10,9

47

46,7

00

Rs

343,6

22

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� * ��

��

��

��+��"��*��,��1��6��,

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Ave

rage

Tota

lR

oom

sP

erH

otel

:A

vera

ge

Occ

upie

dR

oom

sP

erH

otel

:A

vera

ge

Occ

upancy

Per

Hot

el:

Ave

rage

Rate

Per

Hot

el:

REV

EN

UE

Roo

ms

Food

&B

ever

age

Ban

quet

&C

onfe

renc

esTe

leph

one

&O

ther

Min

orO

pera

ted*

Ren

tal &

Oth

erIn

com

eTo

tal

DEPA

RTM

EN

TAL

EX

PEN

SES

Roo

ms

Food

&B

ever

age

Tele

phon

e&

Oth

erM

inor

Ope

rate

d*R

enta

l &O

ther

Inco

me

Tota

l

DEPA

RTM

EN

TAL

INC

OM

E

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

alM

anag

emen

tF e

eM

arke

ting

Fran

chis

eFe

esP

rope

rty

Ope

ratio

ns&

Mai

nten

ance

Ener

gyTo

tal

HO

US

EP

RO

FIT

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

Insu

ranc

eO

ther

Fixe

dEx

pens

esR

ent

Tota

l

NET

INC

OM

E**

Fiv

e-S

tar

Del

uxe

34

235

56,5

54

68.0

%R

s4,4

47

Rs

4,4

47

2,3

10

637

214

344

178

8,1

30

766

1,6

14

73

150

12

2,6

15

5,5

15

630

204

322

30

462

758

2,4

06

3,1

09

71

56

155

74

355

Rs

2,7

53

Fiv

e-S

tar

25

122

30,1

28

65.9

%R

s2,7

42

Rs2

,742

1,3

68

277

104

142

169

4,8

03

511

883

61

90

10

1,5

55

3,2

57

464

114

191

15

291

538

1,6

13

1,6

44

79

27

23

73

202

Rs

1,4

42

Four-

Sta

r

42 94

22,3

41

62.5

%R

s2,0

75

Rs

2,0

75

1,1

58

424

67

74

108

3,9

07

282

853

43

76 5

1,2

59

2,6

48

375

70

108

17

313

484

1,3

66

1,2

82

39

23

49

31

141

Rs

1,1

40

Thre

e-S

tar

152 57

11,7

40

56.4

%R

s1,2

92

Rs

1,2

92

953

227

33

50

90

2,6

45

275

729

34

36

21

1,0

95

1,5

50

234

44

73 5

202

359

917

633

22

11

44

20

98

Rs

535

Two-

Sta

r

98 39

8,2

94

58.3

%R

s792

Rs

792

486

49

23

12

43

1,4

06

236

376

32

26 8

678

728

115

46

22 1 69

169

422

305

14 5 40

14

72

Rs

233

One-

Sta

r

45 35

7,8

62

65.1

%R

s503

Rs

503

107

11

13 9

135

779

115

109

18

14

17

273

506

52 7 32 0 90

97

279

227

11 2 17 8 38

Rs

188

Her

itage

36 35

5,7

90

46.5

%R

s2,4

80

Rs

2,4

80

1,7

26

411

64

198

165

5,0

44

418

1,1

69

65

171 8

1,8

31

3,2

13

596

83

170

27

320

627

1,8

23

1,3

90

16

23

32

61

132

Rs

1,2

57

Oth

ers

52 34

6,4

43

60.8

%R

s643

Rs

643

431

102

17

20

17

1,2

30

179

344

23

29

13

588

642

78

12

66 0 62

134

352

291 6 4 2 20

32

Rs

259

2003-2

004

All

India

Ave

rage

484 82

18,4

35

59.7

%R

s2,6

89

Rs

2,6

89

1,4

71

388

112

170

134

4,9

65

479

1,0

40

53

91

14

1,6

74

3,2

91

418

114

180

17

309

523

1,5

62

1,7

29

49

30

79

48

207

Rs

1,5

21

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h*

*N

etIn

com

eis

befo

rede

prec

iatio

n,in

tere

stpa

ymen

tsan

dta

xes

�� + ��

�� +��"��*��2��0��G��

Market Segmentation

COMPOSITION

Five-Star

Deluxe Five-Star Four-Star Three-Star Two-Star One-Star Heritage Other

2003-2004

All India

Average


Airline Crew 7.1% 4.1% 1.2% 0.8% 0.6% 0.3% 1.1% 0.2% 1.3%

Business Traveller - Domestic 21.8 26.8 39.0 38.7 44.6 41.9 16.7 39.9 36.9Business Traveller - Foreign 27.0 18.6 11.4 6.0 8.5 3.7 11.7 7.5 9.5Complimentary Rooms 1.8 1.4 1.8 2.2 1.6 1.2 1.8 1.6 1.8Domestic - Tourists/Leisure FIT 8.4 13.8 14.8 19.0 21.5 29.3 22.0 25.3 19.6Foreign - Tourists/Leisure FIT 10.4 5.6 10.5 8.3 5.5 6.1 16.4 6.4 8.2

Meeting Participants (Less than 100 Attendees) 3.9 5.8 3.8 3.9 2.7 3.1 5.1 1.9 3.6

Meeting Participants (Over 100 Attendees) 9.3 6.7 5.8 5.7 3.6 2.4 3.2 5.4 5.3

Tour Groups - Domestic 1.6 3.8 4.3 7.5 6.9 6.8 6.0 6.3 6.2Tour Groups - Foreign 5.1 6.3 4.2 5.1 2.5 2.2 13.2 1.8 4.6Other 3.5 7.2 3.4 2.8 2.0 3.2 2.8 3.8 3.2

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Guest Analysis

COMPOSITION

Five-Star


2003-2004All India

Average


Domestic Guests 48.8% 62.8% 69.4% 79.0% 83.1% 84.4% 46.8% 80.4% 75.0%

Foreign Guests 51.2 37.2 30.6 21.0 16.9 15.6 53.2 19.6 25.0

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Total Business Guests 65.2% 61.8% 67.2% 58.3% 60.6% 49.3% 28.9% 51.7% 58.0%

Total Leisure Guests 34.8 38.2 32.8 41.7 39.4 50.7 71.1 48.3 41.9

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Avg. Stay of Domestic Guests (Days) 2.0 1.9 2.5 2.4 2.5 2.7 6.4 2.2 2.6

Avg. Stay of Foreign Guests (Days) 3.1 3.7 4.3 3.1 2.3 3.1 3.3 2.9 3.2

Avg. Stay of Business Guests (Days) 2.0 1.9 2.2 2.1 1.8 2.6 1.6 2.3 2.0

Avg. Stay of Leisure Guests (Days) 3.1 2.2 2.4 2.2 2.8 2.5 1.8 2.0 2.4

Percentage of Repeat Guests 46.7% 37.0% 38.7% 54.3% 38.2% 59.3% 20.0% 45.0% 45.5%

Country of Origin of Guests

COMPOSITION

Five-Star


2003-2004

All India

Average


ASEAN* 4.0% 4.0% 5.5% 7.4% 8.9% 7.5% 1.2% 4.8% 6.1%

Australia 2.7 2.5 2.8 2.8 3.9 2.4 5.7 4.2 3.3Canada 2.3 2.3 5.0 3.0 4.1 3.1 2.6 4.3 3.4Caribbean 1.0 0.2 0.3 0.2 0.6 0.4 0.0 0.1 0.3China 1.5 1.7 1.9 2.3 1.7 1.3 1.2 1.2 1.8France 6.8 6.0 6.2 6.2 5.0 3.5 18.1 8.8 7.1Germany 6.6 6.9 7.7 7.8 6.2 5.1 11.7 8.4 7.6Japan 6.5 3.9 7.3 5.1 3.6 6.2 3.2 4.5 5.0Middle East 3.8 4.1 1.6 2.7 6.6 2.8 0.9 3.9 3.4Other European 8.5 9.8 5.8 8.3 11.1 5.5 13.5 8.6 8.9Russia 2.9 7.0 5.4 3.1 2.4 2.7 1.9 2.8 3.4SAARC** 4.0 4.6 8.4 8.5 9.6 27.9 1.0 7.5 8.0South Africa 0.8 1.7 2.2 2.0 1.2 2.2 0.6 3.2 1.8UK 17.9 16.7 16.1 16.6 12.4 15.0 20.4 14.2 16.0USA 17.6 12.0 10.4 14.0 11.3 7.0 12.0 11.4 12.7Other 13.3 16.7 13.5 10.1 11.5 7.5 6.0 12.2 11.3

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

* ASEAN: Association of South East Asian Nations

** South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives

�� 0 ��

��+��"��*��2��G��6��

Average Monthly Occupancy

COMPOSITION

Five-Star


2003-2004

All India

Average


January 74.5% 68.0% 67.6% 61.7% 62.5% 65.5% 51.4% 55.1% 63.0%February 79.9 71.2 66.7 61.4 60.5 64.0 56.2 55.2 63.2March 71.4 61.9 58.3 55.0 56.5 55.3 48.3 48.7 56.5April 57.3 56.3 54.5 54.1 57.5 57.6 42.3 50.5 54.5May 53.4 53.1 53.2 57.0 60.2 75.6 39.0 55.4 57.0June 56.5 51.9 50.9 54.7 58.3 59.5 35.2 53.2 54.1July 56.7 51.5 51.6 54.4 54.7 57.0 26.9 49.4 52.4August 57.7 53.5 52.8 50.2 55.3 58.6 36.1 49.6 52.1September 72.4 55.8 69.5 51.5 55.7 60.7 34.9 50.6 55.9October 65.8 59.6 57.4 56.5 59.4 63.2 50.8 56.8 58.3November 78.4 67.0 67.5 66.3 63.7 68.9 57.2 59.0 65.9December 73.6 69.6 72.1 66.0 67.2 71.4 53.8 61.6 67.1

Average Daily Occupancy

COMPOSITION

Five-Star


2003-2004

All India

Average


Monday 64.0% 59.8% 58.3% 52.1% 54.8% 57.2% 35.2% 51.7% 54.4%

Tuesday 64.7 62.3 59.5 54.9 55.9 56.0 35.9 52.3 55.9

Wednesday 68.5 62.6 61.2 57.4 56.9 57.4 39.7 52.5 57.6

Thursday 65.4 62.7 62.8 58.2 59.0 59.7 39.1 55.5 58.8

Friday 64.3 60.0 62.0 58.9 58.1 57.1 47.9 53.9 58.5

Saturday 61.0 61.0 59.3 52.4 52.6 58.2 52.4 53.8 55.0

Sunday 60.7 54.6 55.0 45.2 48.6 54.8 44.4 50.5 49.9

��+��"��*��

Source of Advance Reservations

COMPOSITION

Five-Star


2003-2004

All India

Average


Chain CRS (Central Reservation System) 18.9% 13.4% 7.5% 3.1% 2.2% 1.6% 8.0% 1.6% 5.2%

Direct Enquiry/ Hotel Representative 40.8 47.3 54.4 55.6 61.0 69.9 27.9 63.3 55.0

Global Distribution System (GDS) 6.0 1.9 0.7 1.9 0.6 0.8 0.7 0.1 1.5

Hotel/Chain Web Site 4.8 3.9 3.0 6.0 5.0 1.8 8.8 2.7 4.8

Travel Agent & Tour Operator 13.4 22.2 23.8 20.8 16.4 14.0 45.2 21.4 20.9

Other online reservation systems 8.7 5.8 4.3 3.5 2.8 1.4 3.3 2.0 3.7

Other websites 2.9 0.5 1.5 1.6 2.0 0.9 2.8 1.6 1.7

Others 4.6 5.0 4.9 7.5 10.1 9.7 3.3 7.3 7.2

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

�� , ��

�� +��"��*��2��0��G��

Market Segmentation

COMPOSITION

Five-Star


2003-2004

All India

Average


Airline Crew 7.1% 4.1% 1.2% 0.8% 0.6% 0.3% 1.1% 0.2% 1.3%

Business Traveller - Domestic 21.8 26.8 39.0 38.7 44.6 41.9 16.7 39.9 36.9Business Traveller - Foreign 27.0 18.6 11.4 6.0 8.5 3.7 11.7 7.5 9.5Complimentary Rooms 1.8 1.4 1.8 2.2 1.6 1.2 1.8 1.6 1.8Domestic - Tourists/Leisure FIT 8.4 13.8 14.8 19.0 21.5 29.3 22.0 25.3 19.6Foreign - Tourists/Leisure FIT 10.4 5.6 10.5 8.3 5.5 6.1 16.4 6.4 8.2

Meeting Participants (Less than 100 Attendees) 3.9 5.8 3.8 3.9 2.7 3.1 5.1 1.9 3.6

Meeting Participants (Over 100 Attendees) 9.3 6.7 5.8 5.7 3.6 2.4 3.2 5.4 5.3

Tour Groups - Domestic 1.6 3.8 4.3 7.5 6.9 6.8 6.0 6.3 6.2Tour Groups - Foreign 5.1 6.3 4.2 5.1 2.5 2.2 13.2 1.8 4.6Other 3.5 7.2 3.4 2.8 2.0 3.2 2.8 3.8 3.2

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Guest Analysis

COMPOSITION

Five-Star


2003-2004All India

Average


Domestic Guests 48.8% 62.8% 69.4% 79.0% 83.1% 84.4% 46.8% 80.4% 75.0%

Foreign Guests 51.2 37.2 30.6 21.0 16.9 15.6 53.2 19.6 25.0

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Total Business Guests 65.2% 61.8% 67.2% 58.3% 60.6% 49.3% 28.9% 51.7% 58.0%

Total Leisure Guests 34.8 38.2 32.8 41.7 39.4 50.7 71.1 48.3 41.9

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Avg. Stay of Domestic Guests (Days) 2.0 1.9 2.5 2.4 2.5 2.7 6.4 2.2 2.6

Avg. Stay of Foreign Guests (Days) 3.1 3.7 4.3 3.1 2.3 3.1 3.3 2.9 3.2

Avg. Stay of Business Guests (Days) 2.0 1.9 2.2 2.1 1.8 2.6 1.6 2.3 2.0

Avg. Stay of Leisure Guests (Days) 3.1 2.2 2.4 2.2 2.8 2.5 1.8 2.0 2.4

Percentage of Repeat Guests 46.7% 37.0% 38.7% 54.3% 38.2% 59.3% 20.0% 45.0% 45.5%


COMPOSITION

Five-Star


2003-2004

All India

Average


ASEAN* 4.0% 4.0% 5.5% 7.4% 8.9% 7.5% 1.2% 4.8% 6.1%

Australia 2.7 2.5 2.8 2.8 3.9 2.4 5.7 4.2 3.3Canada 2.3 2.3 5.0 3.0 4.1 3.1 2.6 4.3 3.4Caribbean 1.0 0.2 0.3 0.2 0.6 0.4 0.0 0.1 0.3China 1.5 1.7 1.9 2.3 1.7 1.3 1.2 1.2 1.8France 6.8 6.0 6.2 6.2 5.0 3.5 18.1 8.8 7.1Germany 6.6 6.9 7.7 7.8 6.2 5.1 11.7 8.4 7.6Japan 6.5 3.9 7.3 5.1 3.6 6.2 3.2 4.5 5.0Middle East 3.8 4.1 1.6 2.7 6.6 2.8 0.9 3.9 3.4Other European 8.5 9.8 5.8 8.3 11.1 5.5 13.5 8.6 8.9Russia 2.9 7.0 5.4 3.1 2.4 2.7 1.9 2.8 3.4SAARC** 4.0 4.6 8.4 8.5 9.6 27.9 1.0 7.5 8.0South Africa 0.8 1.7 2.2 2.0 1.2 2.2 0.6 3.2 1.8UK 17.9 16.7 16.1 16.6 12.4 15.0 20.4 14.2 16.0USA 17.6 12.0 10.4 14.0 11.3 7.0 12.0 11.4 12.7Other 13.3 16.7 13.5 10.1 11.5 7.5 6.0 12.2 11.3

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

* ASEAN: Association of South East Asian Nations

** South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives

�� 0 ��

��+��"��*��2��G��6��


COMPOSITION

Five-Star


2003-2004

All India

Average


January 74.5% 68.0% 67.6% 61.7% 62.5% 65.5% 51.4% 55.1% 63.0%February 79.9 71.2 66.7 61.4 60.5 64.0 56.2 55.2 63.2March 71.4 61.9 58.3 55.0 56.5 55.3 48.3 48.7 56.5April 57.3 56.3 54.5 54.1 57.5 57.6 42.3 50.5 54.5May 53.4 53.1 53.2 57.0 60.2 75.6 39.0 55.4 57.0June 56.5 51.9 50.9 54.7 58.3 59.5 35.2 53.2 54.1July 56.7 51.5 51.6 54.4 54.7 57.0 26.9 49.4 52.4August 57.7 53.5 52.8 50.2 55.3 58.6 36.1 49.6 52.1September 72.4 55.8 69.5 51.5 55.7 60.7 34.9 50.6 55.9October 65.8 59.6 57.4 56.5 59.4 63.2 50.8 56.8 58.3November 78.4 67.0 67.5 66.3 63.7 68.9 57.2 59.0 65.9December 73.6 69.6 72.1 66.0 67.2 71.4 53.8 61.6 67.1


COMPOSITION

Five-Star


2003-2004

All India

Average


Monday 64.0% 59.8% 58.3% 52.1% 54.8% 57.2% 35.2% 51.7% 54.4%

Tuesday 64.7 62.3 59.5 54.9 55.9 56.0 35.9 52.3 55.9

Wednesday 68.5 62.6 61.2 57.4 56.9 57.4 39.7 52.5 57.6

Thursday 65.4 62.7 62.8 58.2 59.0 59.7 39.1 55.5 58.8

Friday 64.3 60.0 62.0 58.9 58.1 57.1 47.9 53.9 58.5

Saturday 61.0 61.0 59.3 52.4 52.6 58.2 52.4 53.8 55.0

Sunday 60.7 54.6 55.0 45.2 48.6 54.8 44.4 50.5 49.9

��+��"��*��


COMPOSITION

Five-Star


2003-2004

All India

Average


Chain CRS (Central Reservation System) 18.9% 13.4% 7.5% 3.1% 2.2% 1.6% 8.0% 1.6% 5.2%

Direct Enquiry/ Hotel Representative 40.8 47.3 54.4 55.6 61.0 69.9 27.9 63.3 55.0

Global Distribution System (GDS) 6.0 1.9 0.7 1.9 0.6 0.8 0.7 0.1 1.5

Hotel/Chain Web Site 4.8 3.9 3.0 6.0 5.0 1.8 8.8 2.7 4.8

Travel Agent & Tour Operator 13.4 22.2 23.8 20.8 16.4 14.0 45.2 21.4 20.9

Other online reservation systems 8.7 5.8 4.3 3.5 2.8 1.4 3.3 2.0 3.7

Other websites 2.9 0.5 1.5 1.6 2.0 0.9 2.8 1.6 1.7

Others 4.6 5.0 4.9 7.5 10.1 9.7 3.3 7.3 7.2

Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

�� , ��

�� !��"��

��/� ��0��*�� *��,+�� ,�$��*��+�� *��=�7��9��,�7/�7+� ��9��'9��,�7/��7,��'9��,�7$�%��,��,��+� ��"�� $

● &�+��)*�=�� *��,�� *��/��K��/��+��0�� ,��F

● &�+��)*)=�� ,�� $� ��F

● &�+��)*/=�� ,�� *��?�F

● &�+��)*28��,��0��*�,��0��*,��/�*�� *�� *��F

● &�+��)*�=��,��F

● &�+��)*%8�� F

● &�+��)*>=��,��0��*�,��,�� +��F

● &�+��)*?=�� ,��,�� F

● &�+��)*1=��*��,��,��+��$

��

�� )/ ��

��

��,�&�� +�� ,��,��/� �>>��9��,��*��/� �� +��(��9��'9��,��*��(>��,��'9��,��*,��$��,+�� +�� 3��9��,�4��3,��'9��,�4��*,��=� ��,��'��(��9��,��*�� ,��'��(>��,��'9��,��*��$��+�� ,�� 0�*��*��/��,��+��*��$

6 ��'/'�(��+��/�'�>��3)-��4�� (>�3(9��4��$

��,��0��*��*�� =

● ��*�� ,��'9��,��-�$�<��F� �� 9��'9��,��>�$�<F�� 9��,��99$�<$��*��/��*�� $

● "�� /� �� '>$9<�� /� �� *�� >�$�<��/��*��,�� /-)>$� ��,��/�� 9($�</� ��*��/'>�$�� *��*��+�� ,��+��*��$

● ��/��*�� ,��'9��,�� /(>�F�9��'9��,�� /�9��9��,�� '/'��$��/��*�� /�9(/��'/-��(�(/��/� ��*��$��*�� *�� $

● ��+��/��*��,+�� ,��*��>�/� ��9��'9��,��*,��*�� -)��,��$��9��,��*,��*�� ,��$��*��,+�� ,�� '9�/� ��*�� (��,�$

● A��*��&��,�� +��*�� $#��,��*�� *�� ,��'9��,��$9<$�� 9��'9��,�/�� 9$�<�� 9��,�/�� '-$�<$�#��,��*��$-<�� ,��$(<$

● �>$�<�� *��,��*�,��,$�@��*��,� ��>>-�� ,��-�'��$

● ��,��+��,��-$�<�� ,��0�$��*�+��,��$�<�� ,��0��)$�<�� ,��0�$

● 9�$9<�� *��,��/��,��'-$�<� ��$

● ''$'<�� "��,��$9<�� $�($9<�� ,�� +�� /��,��$(<� ��$

�� )� ��

��?��"�� =�� *

Average Number of Food & Beverage Outlets Per Hotel

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain

Affiliated Independent

Number of responses: 432 349 37 96 722

Restaurant 1.4 1.8 3.6 2.5 1.6Bar 0.6 0.9 1.6 1.2 0.7Others 0.4 0.8 0.9 1.0 0.5

Total 2.4 3.4 6.0 4.6 2.8

Average Number of Total Employees Per Hotel (Permanent / Contract / Full Time / Part Time)

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Managers Male 2.5 9.8 38.7 25.5 5.2Female 0.3 1.5 13.3 7.6 0.8

Supervisors Male 3.5 13.1 55.8 31.5 7.4

Female 0.6 2.0 12.1 6.5 1.2Staff Male 28.3 84.8 300.9 190.8 49.7

Female 1.6 7.1 34.0 16.7 4.0Total 36.8 118.2 454.8 278.5 68.4

Average Number of Employees Per Room 1.2 1.5 1.8 1.8 1.4

Average Number of Trained Employees Per Hotel

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Managers 88.3% 89.1% 86.7% 91.3% 87.9%

Supervisors 78.1 73.9 78.4 76.8 75.9

Staff 55.9 64.0 64.3 63.4 60.6

Total Average Trained Employees 74.1 75.7 76.5 77.2 74.8Total Average Un-Trained Employees 25.9 24.3 23.5 22.8 25.2

Hotels with Training Department 20.3% 29.1% 56.8% 50.5% 17.2%

** Trained employees includes those with a minimum one year certificate course in an educational institute, however some hotels may have included these with short term(in house) training.

Typical Room Profile of an Average Hotel

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Air-Conditioned Single 2.0 5.8 57.6 22.9 4.5Double 15.7 50.0 181.7 114.5 28.8Suites 2.5 6.4 21.1 10.3 4.2

Non-Air-Conditioned Single 1.3 2.2 1.1 0.2 1.7Double 7.6 12.3 0.0 3.4 9.1Suites 0.8 1.1 0.0 0.5 0.9

Total Average Rooms 30.0 77.7 261.5 151.7 49.1

* The number of non air-conditioned rooms in lower star category hotels appears to be higher, partly because many are located in hill stations where air-conditioning is notprovided in hotels.

�� )� ��

Number of responses: 80 404 484

Average Total Rooms Per Hotel: 156 68 82

Average Occupied Rooms Per Hotel: 37,718 14,809 18,435

Average Occupancy Per Hotel: 63.0% 59.0% 59.7%

Average Rate Per Hotel: Rs 3,786 Rs 2,164 Rs 2,689

COMPOSITION

REVENUERoomsFood & BeverageBanquet & ConferencesTelephone & OtherMinor Operated*Rental & Other Income

Total

DEPARTMENTAL EXPENSESRoomsFood & BeverageTelephone & OtherMinor Operated*Rental & Other Income

Total

DEPARTMENTAL INCOME

OPERATING EXPENSESAdministrative & GeneralManagement FeeMarketingFranchise FeesProperty Operations & MaintenanceEnergy

Total

HOUSE PROFIT

FIXED EXPENSESProperty TaxesInsuranceOther Fixed ExpensesRent

Total

NET INCOME**

Percentage

of Revenue

55.0%

29.26.52.94.12.4

100.0

17.553.839.841.30.1

31.7

68.4

7.73.43.70.36.29.7

31.0

37.4

1.10.61.30.94.0

33.4%

Amount Per

Available Room

Rs 917,316486,638107,55848,50468,69139,600

1,668,310

160,657319,76419,31428,333

31528,098

1,140,210

129,06857,08160,9435,132

102,699161,480516,403

623,806

18,4409,893

22,35915,42966,120

Rs 557,686

Amount Per

Occupied Room

Rs 3,7862,009

444200284163

6,886

6631,320

80117

02,180

4,706

53323625221

424667

2,131

2,575

76419264

273

Rs 2,301

Percentage

of Revenue

53.5%

30.08.91.72.93.0

100.0

18.157.558.568.313.435.4

64.6

9.01.43.60.46.3

11.231.9

32.7

0.90.61.81.04.3

28.4%

Amount Per

Available Room

Rs 473,295265,44779,05715,12825,33226,095

884,353

85,525198,018

8,84717,2913,490

313,171

571,182

79,41112,25031,9203,331

55,35099,332

281,592

289,590

7,8565,514

15,8608,990

38,220

Rs 251,370

Amount Per

Occupied Room

Rs 2,1641,214

36269

116119

4,045

391906407916

1,432

2,612

36356

14615

253454

1,288

1,324

36257341

175

Rs 1,149

Percentage

of Revenue

54.2%29.67.82.33.42.7

100.0

17.855.947.653.78.1

33.7

66.3

8.42.33.60.46.2

10.531.5

34.8

1.00.61.61.04.2

30.7%

Amount Per

Available Room

Rs607,328332,21787,66225,20238,42030,172

1,121,000

108,205234,77112,00720,6242,919

378,052

742,949

94,40125,84240,6813,874

69,735118,093352,626

390,323

11,0686,845

17,84010,94746,700

Rs 343,622

Amount Per

Occupied

Room

Rs 2,6891,471

388112170134

4,965

4791,040

539114

1,674

3,291

41811418017

309523

1,562

1,729

49307948

207

Rs 1,521

* Minor operated departments include: laundry, gift shop, business centre, news stand, sports, health club, garage, parking and so forth

** Net Income is before depreciation, interest payments and taxes

Chain Affiliated Independent All India Average 2003-2004

��"�� $��=��3��4

��

��

��))

��

COMPOSITION

Number of responses:

Average Total Rooms Per Hotel:Average Occupied Rooms Per Hotel:Average Occupancy Per Hotel:Average Rate Per Hotel:

DEPARTMENTAL EXPENSES

Property Operations & Maintenance

REVENUERoomsFood & BeverageBanquet & ConferencesTelephone & OtherMinor Operated*Rental & Other Income

Total

RoomsFood & BeverageTelephone & OtherMinor Operated*Rental & Other Income

Total

DEPARTMENTAL INCOME

OPERATING EXPENSESAdministrative & GeneralManagement FeeMarketingFranchise Fees

EnergyTotal

HOUSE PROFIT

FIXED EXPENSESProperty TaxesInsuranceOther Fixed ExpensesRent

Total

NET INCOME**

Less Than

50 Rooms

271

326,11655.0%

Rs 1,102

51.6%

35.45.71.11.25.0

100.0

25.565.3

147.4120.113.843.7

56.3

9.42.52.50.26.9

13.034.4

21.9

0.70.81.71.44.6

17.3%

50 to 150

Rooms

168

8318,616

62.0%

Rs 2,053

54.6%

28.010.31.72.72.8

100.0

17.157.862.376.112.234.9

65.1

9.82.13.40.37.2

11.834.6

30.5

1.10.52.51.55.5

25.0%

More Than

150 Rooms

26264,615

70.0%

Rs 3,960

54.2%

30.06.62.74.12.4

100.0

17.553.738.543.24.3

32.0

68.0

7.63.13.90.45.69.6

30.1

37.9

1.00.71.10.63.4

34.5%

45

2003-2004

All India

Average

484

8218,435

59.7%

Rs 2,689

54.2%

29.67.82.33.42.7

100.0

17.855.947.653.7

8.133.7

66.3

8.42.33.60.46.2

10.531.5

34.8

1.00.61.61.04.2

30.7%

Less Than

50 Rooms

271

6,11655.0%

Rs 1,102

Rs 208,604143,15823,1654,2614,978

20,228404,395

53,210108,590

6,2815,9782,785

176,845

227,550

37,8418,8299,943

75927,80552,460

137,637

89,913

2,8533,2366,6775,729

18,495

Rs 71,417

50 to 150

Rooms

168

32 8318,616

62.0%

Rs 2,053

Rs 459,631235,98886,52213,88222,71123,361

842,094

78,671186,548

8,65017,2802,841

293,991

548,103

82,36615,66428,8032,442

60,18899,600

289,062

259,041

9,1413,793

20,74112,69846,373

Rs 212,669

More Than

150 Rooms

45

26264,615

70.0%

Rs 3,960

Rs 978,113540,209119,85648,97873,49243,317

1,803,970

170,654354,16718,85631,7481,842

577,266

1,226,700

136,49546,28369,9107,112

101,381172,577533,757

692,942

17,32212,26819,68711,34960,626

Rs 632,316

2003-2004

All India

Average

484

8218,435

59.7%

Rs 2,689

Rs 607,328332,217

87,66225,20238,42030,172

1,121,000

108,205234,771

12,00720,624

2,446378,052

742,949

94,40125,84240,681

3,87469,735

118,093352,626

390,323

11,0686,845

17,84010,94746,700

Rs 343,622

Less Than

50 Rooms

271

326,11655.0%

Rs 1,102

Rs 1,1027571222326

1072,138

281574333215

935

1,203

20047534

147277728

475

1517353098

Rs 377

50 to 150

Rooms

168

8318,616

62.0%

Rs 2,053

Rs 2,0531,054

38762

101104

3,762

351833397713

1,313

2,449

36870

12911

269445

1,291

1,157

41179357

207

Rs 950

More Than

150 Rooms

45

26264,615

70.0%

Rs 3,960

Rs 3,9602,188

485198298175

7,305

6911,434

76129

72,338

4,968

55318728329

411699

2,162

2,806

70508046

246

Rs 2,560

2003-2004

All India

Average

484

8218,435

59.7%

Rs 2,689

Rs 2,6891,471

388112170134

4,965

4791,040

539111

1,674

3,291

418114180

17309523

1,562

1,729

49307948

207

Rs 1,521

* Minor operated departments include: laundry, gift shop, business centre, news stand, sports, health club, garage, parking and so forth

** Net Income is before depreciation, interest payments and taxes

Percentage of Revenue Amount Per Available Room Amount Per Occupied Room

��?�=��3��4

��

��)

*��

��

Market Segmentation

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Airline Crew 0.6% 1.2% 9.0% 6.6% 0.8%

Business Traveller - Domestic 37.0 38.7 24.9 31.8 37.4

Business Traveller - Foreign 7.2 9.9 27.8 22.2 8.3

Complimentary Rooms 1.9 1.6 2.0 1.2 1.9

Domestic - Tourists/Leisure FIT 23.2 16.0 6.9 8.5 20.6

Foreign - Tourists/Leisure FIT 8.3 8.0 8.0 10.5 8.0

Meeting Participants (Less than 100 Attendees) 3.2 4.1 4.8 2.5 3.7

Meeting Participants (Over 100 Attendees) 4.4 6.4 6.6 4.8 5.3

Tour Groups - Domestic 6.4 6.6 2.0 3.5 6.4

Tour Groups - Foreign 4.5 4.8 3.5 5.6 4.5

Other 3.3 2.7 4.5 2.6 3.2

Total 100.0 100.0 100.0 100.0 100.0

Guest Analysis

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Domestic Guests 77.2% 74.6% 46.7% 55.7% 76.1%

Foreign Guests 22.8 25.4 53.3 44.3 23.9

Total 100.0 100.0 100.0 100.0 100.0

Total Business Guests 53.6% 60.5% 72.4% 64.4% 57.2%

Total Leisure Guests 46.4 39.5 27.6 35.6 42.8

Total 100.0 100.0 100.0 100.0 100.0

Avg. Stay of Domestic Guests (Days) 3.0 2.3 2.1 2.5 2.8

Avg. Stay of Foreign Guests (Days) 3.0 3.2 4.1 2.7 3.4

Avg. Stay of Business Guests (Days) 2.0 1.9 2.6 2.1 2.2

Avg. Stay of Leisure Guests (Days) 2.4 2.3 2.7 2.1 1.9

Percentage of Repeat Guests 45.1% 48.7% 40.2% 51.2% 48.8%


COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



ASEAN* 6.7% 5.8% 4.6% 5.7% 6.2%

Australia 3.6 3.0 2.7 2.8 3.3Canada 4.3 2.3 2.9 2.9 3.5Caribbean 0.3 0.3 1.0 0.5 0.3China 1.9 1.8 1.6 1.8 1.8France 7.8 6.5 5.7 8.1 6.9Germany 7.9 7.2 7.6 7.9 7.6Japan 4.8 5.3 4.6 6.7 4.8Middle East 4.1 2.5 3.3 2.6 3.5Other European 9.6 8.3 7.2 8.9 8.9Russia 2.7 4.4 2.9 2.3 3.6SAARC** 7.1 9.4 6.3 6.4 8.2South Africa 1.6 2.1 1.1 1.4 1.8UK 15.7 15.9 18.6 18.0 15.7USA 11.8 12.7 17.6 14.0 12.5Other 10.1 12.5 12.3 10.3 11.4

Total 100.0 100.0 100.0 100.0 100.0

* ASEAN: Association of South East Asian Nations** South Asian Association for Regional Co-operation - India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan, Maldives

��?��"�� =�2��0��G��

�� )+ ��


COMPOSITIONLess Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



January 57.8% 67.6% 76.3% 71.5% 60.0%

February 56.9 68.2 82.8 76.5 61.7March 52.0 59.2 74.0 66.4 55.3April 52.4 56.7 58.5 56.6 54.3May 58.2 55.7 54.8 55.5 57.2June 54.1 53.6 56.8 56.9 53.8July 51.3 53.0 56.8 54.1 52.2August 49.4 55.0 56.6 52.2 52.1September 50.8 61.2 64.0 57.3 55.7October 56.3 59.6 66.3 60.2 58.1November 60.2 71.4 78.7 70.8 65.4December 62.8 71.0 76.5 69.4 66.8


COMPOSITIONLess Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Monday 49.9% 57.3% 68.5% 61.2% 53.5%

Tuesday 51.4 58.5 71.3 63.4 54.9

Wednesday 53.1 60.5 72.6 65.6 56.7

Thursday 55.2 61.2 69.9 65.7 57.9

Friday 55.3 61.1 65.5 64.9 57.7

Saturday 51.6 58.3 61.9 59.7 54.4

Sunday 46.1 52.4 62.5 57.5 49.0

�� ?��"�� =�2��G��6��

��?��"�� =��


COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Chain CRS (Central Reservation System) 3.7% 6.4% 9.9% 11.1% 4.5%

Direct Enquiry/ Hotel Representative 57.2 53.6 45.7 45.0 56.2

Global Distribution System (GDS) 1.0 1.3 5.8 2.6 1.4

Hotel/Chain Web Site 4.6 5.5 2.9 4.9 4.8

Travel Agent & Tour Operator 21.2 21.0 18.4 21.8 20.8

Other Online Reservation Systems 2.4 4.6 8.0 8.0 3.2

Other Websites 1.8 1.4 2.5 1.5 1.7

Others 8.0 6.1 6.8 5.1 7.4

Total 100.0 100.0 100.0 100.0 100.0

�� )0 ��

Marketing Media - Percentage of Hotels Using Each Media

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Direct Mail 74.2% 89.0% 100.0% 93.2% 80.4%

Hotel Website 61.8 80.5 87.5 86.4 68.9Loyalty Card Program 17.8 39.6 84.4 72.7 26.2Merchandising 15.6 27.3 25.0 27.3 19.9Other Internet Site 49.3 48.7 56.3 52.3 49.3Outdoor Advertising 63.1 74.0 56.3 70.5 66.2Print Advertising 91.1 94.2 100.0 100.0 92.1Promotions 57.8 81.2 93.8 84.1 67.6Radio Advertising 8.0 11.0 31.3 20.5 9.8Telemarketing 42.7 63.6 65.6 70.5 50.1TV Advertising 28.4 35.1 31.3 40.9 30.0

Payment Methods Used

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



Cash Sales (including cheques & drafts) 54.2% 35.4% 19.9% 20.6% 47.1%

Credit Card Sales 26.0 33.1 48.6 40.3 29.3Credit Sales (Other than Cards) 18.8 30.5 29.0 38.2 22.5Electronic Fund Transfer 1.1 1.0 2.4 0.9 1.2

Total 100.0 100.0 100.0 100.0 100.0

Credit Cards Used

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



American Express 9.3% 13.7% 28.4% 22.7% 11.5%

Diners Club 4.9 7.6 7.4 7.4 6.1Mastercard/Eurocard 37.1 36.4 27.5 29.8 36.7Visa 44.0 39.5 34.0 36.1 41.9Other 4.7 2.8 2.7 4.0 3.7

Total 100.0 100.0 100.0 100.0 100.0

Average Credit Card Collection Charges

COMPOSITION

Less Than

50 Rooms

50 to 150

Rooms

More Than

150 Rooms

Chain



American Express 2.5 3.2 3.2 3.2 2.8Diners Club 1.2 1.8 2.3 1.9 1.5Mastercard/Eurocard 2.2 1.8 1.6 1.6 2.0Visa 2.2 1.8 1.6 1.6 2.0

��?��"�� =�2��0��*�2��

��?��"�� =�1��,��2��

�� ), ��

��?��"�� =��*��@��,��

Technology in Hotels - Percentage of Hotels Using Each Technology

Room SizeLess Than50 Rooms

50 to 150Rooms

More Than150 Rooms

ChainAffiliated Independent


Accounting System 90.2% 94.3% 93.8% 95.1% 91.8%

Call Accounting System 49.0 72.4 87.5 70.7 61.1

Central Reservation System (CRS) 21.6 38.2 65.6 58.5 28.8

Electronic Keycard 14.4 22.0 87.5 53.7 20.6

Energy Management System 13.1 24.4 65.6 46.3 19.5

Internet/E-Mail 81.1 90.2 100.0 97.6 85.0

Internet/Website 64.7 79.7 100.0 92.7 71.5

Intranet System 28.8 33.3 65.6 56.1 31.1

Local Area Network (LAN) 45.1 80.5 93.8 85.4 61.1

Management Information System (MIS) 43.1 69.9 96.9 82.9 55.8

Point of Sale System for Food and Beverage 51.0 82.1 93.8 87.8 64.8

Property Management System 22.9 65.0 87.5 73.2 42.3

Yield Management System 14.4 24.4 46.9 41.5 18.7

Other 6.5 11.4 34.4 29.3 8.6

Environmental Issues - Percentage of Hotels Monitoring Quantitative Performance

Room SizeLess Than50 Rooms

50 to 150Rooms

More Than150 Rooms

ChainAffiliated Independent


Air (External Emissions) 29.3% 48.4% 80.7% 66.7% 38.8%

Air (Indoor Air Quality) 32.0 48.4 80.7 69.2 39.9

Community Interaction 21.8 42.7 67.7 66.7 30.4

Energy Consumption (Electricity) 94.6 96.0 100.0 100.0 95.1

Energy Consumption (Gas) 81.0 87.9 100.0 100.0 83.7

Energy Consumption (Oil) 68.7 83.1 96.8 97.4 74.5

Fresh Water Quality 63.3 78.2 90.3 87.2 70.0

Noise (External) 30.6 43.6 67.7 64.1 36.1

Noise (In House) 40.1 51.6 77.4 71.8 45.3

Solid Waste Disposal 27.9 43.6 64.5 61.5 34.6

Solid Waste Production (Quality) 18.4 31.5 64.5 38.5 27.0

Solid Waste Production (Segregation) 26.5 41.9 61.3 38.5 36.1

Solid Waste Production (Volume) 31.3 41.1 61.3 51.3 36.5

Staff Training in Environmental Issues 37.4 54.0 77.4 79.5 43.7

Use of Chemicals (House Keeping) 77.6 81.5 77.4 84.6 78.3

Use of Chemicals (Maintenance) 62.6 77.4 90.3 87.2 69.2

Use of Pesticides and Herbicides (Dry Rations) 28.6 34.7 54.8 38.5 33.1

Use of Pesticides and Herbicides (Green Groceries) 32.7 35.5 54.8 38.5 35.7

Use of Pesticides and Herbicides (Horticulture / Gardens) 61.0 73.5 76.7 76.9 57.4

Use of Pesticides and Herbicides (Inside Building) 66.9 65.0 76.7 74.4 62.0

Use of Pesticides and Herbicides (Pest Control) 79.6 77.4 77.4 84.6 77.6

Use of Pesticides and Herbicides (Public Area) 61.9 60.5 74.2 71.8 61.2

Waste Water Quality 25.2 59.7 87.1 66.7 42.6

Waste Water Volume 33.3 63.7 83.9 71.8 47.9

Water Consumption 78.2 89.5 93.6 92.3 83.3

�� )- ��

#�� $�%��

��/� ��*�� *�� ,�&��=�#� �G��/�2�,+�/�N��0��/�1��/�"��/�K��*��J��$�� *��/� �� +�� ,�,�,��8��,�� 7�G73�� 4$�%��.�� /�,�� *��F�� /� ��,+��*��+�� ,��+��,,��$�� /��*�� +�� ,+��*��+��,��$

● ��,�� K��*�� ,��0��,��*��,�&��$K��*��7�� .�/� �� )�$�<��K��*��7�� -�$�<��$

● ��.�� G��*��*�� /��$��K��*��7�� .�/� �� &��*��,��*�� 3�($�<4/� �� +�� N��0��3�-$�<4$

● J��7�� .�� *��*��,+�� ,��,�3�$�4/� �� $

● ��*�� +�� +��*�� ,��/�� *�� ,��0��$

● K��*��7�� *��,+�� *�� +��*��3�$)��4$��J��7�� *��,+�� *�� *��3�$-��4$

● ��.�� G��*��*�� *�*��3>�$9<4/� �� +�� .�/� �� K��*��3�)$(<4$��/�K��*��7�� .�/� �� *��*�� *��+��3�($(<4$

��

�� ). ��

��

��

��2�&��"��=��J��

Typic

alR

oom

Pro

file

ofan

Ave

rage

Hot

el

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Air-

Con

ditio

ned

Sin

gle

Dou

ble

Sui

tes

Non

-Air-

Con

ditio

ned

Sin

gle

Dou

ble

Sui

tes

Tota

lA

vera

ge

Roo

ms

Ave

rage

Num

ber

ofFo

od&

Bev

erage

Outl

ets

Per

Hot

el

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Res

taur

ant

Bar

Oth

ers

Tota

l

Gues

tA

naly

sis

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Dom

estic

Gue

sts

Fore

ign

Gue

sts

Tota

l

Tota

l Bus

ines

sG

uest

s

Tota

l

New

Del

hi

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar 8

11

0.0

15

8.6

27

.5

0.0

0.0

0.0

29

6.1

New

Del

hi

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar 8

3.8

1.4

0.4

5.5

New

Del

hi

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar 8

29

.1%

70

.9

10

0.0

71

.7%

28

.3

10

0.0

2.0

3.0

2.1

1.8

50

.0%

Four-

Sta

r&

Thre

e-

Sta

r

10

13.1

79.8

4.4

1.2

0.2

0.0

98

.7

Four-

Sta

r&

Thre

e-

Sta

r

10

1.8

1.0

0.9

3.6

Four-

Sta

r&

Thre

e-

Sta

r 8

83.0

%

17

.0

10

0.0

70

.6%

29

.4

10

0.0

2.6

2.5

1.8

0.8

50

.0%

Two-

Sta

r&

One-

Sta

r

10

6.1

12.2

0.6

2.1

4.6

0.1

25

.8

Two-

Sta

r&

One-

Sta

r 8

1.0

0.4

0.4

1.8

Two-

Sta

r&

One-

Sta

r 6

91.0

%

9.0

10

0.0

79

.8%

20.2

10

0.0

1.5

1.8

2.1

0.5

48

.5%

Mum

bai

Mum

bai

Mum

bai

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

12

38

.8183.9

25

.9

0.0

0.0

0.0

24

8.7

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

12

3.5

1.2

0.8

5.4

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

11

50

.5%

49

.5

10

0.0

79

.8%

20

.2

10

0.0

1.8

3.0

1.6

1.3

39

.5%

Four-

Sta

r&

Thre

e-

Sta

r

35

8.3

40.6

5.0

0.4

1.7

0.1

56

.2

Four-

Sta

r&

Thre

e-

Sta

r

31

1.6

1.0

0.8

3.4

Four-

Sta

r&

Thre

e-

Sta

r

21

73

.3%

26.7

10

0.0

71

.7%

28.3

10

0.0

3.4

3.0

2.1

1.8

54

.5%

Two-

Sta

r&

One-

Sta

r

44

3.3

22.8

2.2

0.3

2.9

0.2

31

.8

Two-

Sta

r&

One-

Sta

r

23

1.1

0.8

0.2

2.1

Two-

Sta

r&

One-

Sta

r

21

69.9

%

30.1

10

0.0

64.2

%

35.8

10

0.0

3.4

3.1

2.2

2.1

56.6

%

Kol

kata

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-

Sta

r

10

33.9

59.0

9.9

2.0

7.3

0.0

11

2.1

Kol

kata

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-

Sta

r 8

2.4

0.9

0.3

3.5

Kol

kata

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-

Sta

r 6

77

.4%

22.6

10

0.0

69

.8%

30.2

10

0.0

2.9

3.1

1.8

1.8

48

.5%

Two-

Sta

r&

One-

Sta

r

20

3.4

14

.83.0

2.3

6.9

0.1

30

.4

Two-

Sta

r&

One-

Sta

r

10

1.1

0.5

0.2

1.8

Two-

Sta

r&

One-

Sta

r 8

76

.8%

23.2

10

0.0

56

.5%

43.5

10

0.0

3.0

3.2

1.3

0.8

55

.4%

Pune

Pune

Pune

Fiv

e-

Sta

r,&

Four

Sta

r 6

0.0

84.5

3.5

0.0

0.0

0.0

88

.0

Fiv

e-

Sta

r,&

Four

Sta

r 6

2.2

0.8

0.7

3.7

Fiv

e-

Sta

r,&

Four

Sta

r 6

78.1

%

21.9

10

0.0

86

.8%

13

.2

10

0.0

2.0

3.0

2.2

1.8

62.5

%

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

26

1.9

12

.02

.7

2.9

14.1

1.5

35

.0

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

16

1.1

0.5

0.3

1.8

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

14

89

.2%

10.8

10

0.0

81

.2%

18.8

10

0.0

3.0

3.5

2.1

1.8

61

.3%

Chen

nai

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r 6

61

.31

00

.31

1.3

0.0

0.0

0.0

17

3.0 Chen

nai

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r 6

3.0

1.3

1.7

6.0 Chen

nai

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r 5

59

.7%

40

.3

10

0.0

77

.8%

22

.2

10

0.0

1.8

3.0

2.1

2.5

52

.5%

Thre

e-

Sta

r&

Two-

Sta

r

20

6.2

45

.48

.3

4.5

9.0

0.6

74

.0

Thre

e-

Sta

r&

Two-

Sta

r

19

1.6

0.8

0.8

3.3

Thre

e-

Sta

r&

Two-

Sta

r

15

76

.7%

23

.3

10

0.0

62

.4%

37

.6

10

0.0

2.6

3.3

2.0

2.3

68

.9%

Bangalo

re

Thre

e-

Sta

r&

Two-

Sta

r

17

7.1

29

.15

.8

2.1

16

.20

.56

0.8

Bangalo

re

Thre

e-

Sta

r&

Two-

Sta

r

15

1.5

0.5

0.2

2.2

Bangalo

re

Thre

e-

Sta

r&

Two-

Sta

r

12

76

.9%

23

.1

10

0.0

71

.7%

28

.3

10

0.0

3.0

3.0

2.8

1.9

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r 7

39

.31

01

.91

4.0

0.0

0.0

0.0

15

5.1

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r 7

2.9

1.4

1.3

5.6

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r 7

38

.7%

61

.3

10

0.0

85

.5%

14

.5

10

0.0

2.0

3.0

2.1

1.8

37

.2%

61

.3%

Goa

Four-

Sta

r&

Thre

e-

Sta

r

13

6.1

78.5

4.0

0.0

1.9

0.0

90

.4

Four-

Sta

r&

Thre

e-

Sta

r

12

2.1

1.8

0.4

4.3

Four-

Sta

r&

Thre

e-

Sta

r

12

54.9

%

45.1

10

0.0

28.3

%

71.7

10

0.0 3.3

12.4

1.8

4.7

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar 7

0.0

13

4.7

18.7

0.0

0.0

0.0

15

3.4 G

oa

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar 6

4.7

2.8

1.0

8.5 G

oa

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar 6

52

.5%

47.5

10

0.0

45

.6%

54.4

10

0.0 3.0

9.5

2.3

4.1

23

.5%

36.8

%

Avg

.S

tay

ofD

omes

ticG

uest

s(D

ays)

Avg

.S

tay

ofF o

reig

nG

uest

s(D

ays)

Per

cent

age

ofR

epea

tG

uest

s

Tota

l Lei

sure

Gue

sts

Avg

.S

tay

ofB

usin

ess

Gue

sts

(Day

s)

Avg

.S

tay

ofLe

isur

eG

uest

s(D

ays)

�� */ ��

��

��

��

��2�&��"��=�� *

Ave

rage

Num

ber

ofTo

talEm

plo

yees

Per

Hot

el(P

erm

anen

t/

Con

tract

/Fu

llTim

e/

Part

Tim

e)

New

Del

hi

Mum

bai

Kol

kata

Pune

Chen

nai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r

&O

ne-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-S

tar

Two-

Sta

r

&O

ne-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-

Sta

r

Del

uxe

&Fiv

e-

Sta

r

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

86

11

32

39

10

17

62

66

18

71

77

13

Man

ager

sM

ale

48.5

8.5

1.3

46.1

7.4

1.6

22.6

1.9

18.0

2.2

26.8

8.3

34.1

4.7

28.3

10.5

Fem

ale

18.4

1.4

0.2

16.0

1.6

0.2

5.8

0.2

4.7

0.2

4.8

0.9

11.9

0.7

6.0

2.9

Sup

ervi

sors

Mal

e59.8

7.5

3.7

56.7

10.2

2.8

19.5

2.7

19.8

2.9

50.8

13.0

53.6

8.5

37.9

13.2

Fem

ale

14.9

1.8

0.0

11.8

1.2

1.1

5.2

0.6

3.3

0.9

5.8

1.0

12.9

1.9

10.0

3.7

Sta

ffM

ale

363.5

133.3

9.2

282.4

75.3

23.1

130.6

20.5

102.3

22.8

238.0

77.7

182.7

57.8

218.3

104.8

Fem

ale

50.9

9.6

0.0

36.1

8.8

0.7

10.1

1.6

8.8

0.7

15.0

5.2

15.7

5.7

31.1

13.5

Tota

l555.9

162.0

14.3

449.1

104.6

29.5

193.8

27.5

157.0

29.6

341.3

106.1

310.9

79.2

331.6

148.5

1.3

1.0

2.0

1.7

0.7

2.0

2.0

1.0

1.3

1.0

1.7

0.9

2.0

1.4

2.0

1.7

2.2

1.6

Ave

rage

Num

ber

ofT r

ain

edEm

plo

yees

Per

Hot

el

New

Del

hi

Mum

bai

Kol

kata

Pune

Chen

nai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r

&O

ne-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-S

tar

Two-

Sta

r

&O

ne-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-

Sta

r

Del

uxe

&Fiv

e-

Sta

r

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

ID5

71

01

52

33

47

79

69

Man

ager

s100.0

%68.8

%78.6

%89.7

%100.0

%100.0

%100.0

%88.9

%81.5

%95.2

%85.7

%82.8

%97.5

%74.1

%72.2

%

Sup

ervi

sors

78.7

68.5

79.8

86.7

50.0

98.4

85.7

74.6

80.2

92.2

86.7

64.3

94.3

67.2

48.1

Sta

ff85.1

53.6

70.0

71.3

73.9

76.7

56.9

67.9

41.7

62.9

55.8

43.4

97.0

55.2

37.4

Tota

lA

vg.

Train

edEm

plo

yees

87

.96

3.6

76

.18

2.6

74

.69

1.7

80

.97

7.1

67

.88

3.4

76

.16

3.5

96

.26

5.5

52

.6

Tota

lA

vg.

Un-T

rain

edEm

plo

yees

12

.13

6.4

23

.91

7.4

25

.48

.31

9.1

22

.93

2.2

16

.62

3.9

36

.53

.83

4.5

47

.5

Hot

els

with

Trai

ning

Dep

artm

ent

75.0

%0.0

50.0

%13.2

%0.0

30.0

%0.0

78.0

%9.1

%50.5

%35.2

%85.7

%29.7

%57.8

%32.5

%

Ave

rage

Num

ber

ofEm

ploy

ees

Per

Roo

m

**

Trai

ned

empl

oyee

sin

clud

esth

ose

with

am

inim

umon

eye

arce

rtifi

cate

cour

sein

aned

ucat

iona

l ins

titut

e,ho

wev

erso

me

hote

lsm

ayha

vein

clud

edth

ese

with

shor

tte

rm(i

nho

use)

trai

ning

.

*Th

enu

mbe

rof

non

air-

cond

ition

edro

oms

inlo

wer

star

cate

gory

hote

lsap

pear

sto

behi

gher

,pa

rtly

beca

use

man

yar

elo

cate

din

hill

stat

ions

whe

reai

r-co

nditi

onin

gis

not

prov

ided

inho

tels

.

�� *� ��

��

��

��2�&��"��=��1��*��

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-

Sta

r

Four-

Sta

r

&Thre

e-

Sta

r

Two-S

tar

&O

ne-

Sta

r

Fiv

e-S

tar

Delu

xe,Four-

Sta

r&

Thre

e-

Sta

r

Two-S

tar

&O

ne-

Sta

r

Fiv

e-S

tar,

&Four

Sta

r

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-S

tar

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-S

tar

Fiv

e-S

tar

Delu

xe&

Fiv

e-

Sta

r

Four-

Sta

r

&Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

10

12

15

64

56

49

77

67

Ave

rage

Tota

lR

oom

s:296

240

71

34

162

41

90

41

210

82

155

64

156

104

Ave

rage

Occ

upie

dR

oom

s:76,7

05

60,6

45

15,8

62

6,9

53

37,8

93

10,2

03

23,5

82

8,0

72

47,3

97

18,5

75

44,9

31

15,8

22

37,1

10

23,4

76

Ave

rage

Occ

upancy

:73.0

%72.0

%66.0

%61.0

%64.0

%66.0

%71.0

%59.0

%65.0

%59.0

%83.0

%73.0

%68.0

%63.0

%

Ave

rage

Rate

:R

s4,3

30

Rs

4,3

47

Rs

2,2

84

Rs

1,1

51

Rs

2,8

47

Rs

696

Rs

2,5

29

Rs

899

Rs

2,8

55

Rs

1,3

14

Rs

5,3

13

Rs

1,0

03

Rs

2,8

20

Rs

1,2

34

REV

EN

UE

Room

s5

3.4

%5

8.6

%6

4.1

%7

6.1

%4

8.8

%7

3.1

%5

7.0

%7

6.0

%4

9.2

%4

4.9

%5

9.8

%4

6.5

%5

3.9

%4

3.4

%Fo

od

&B

ever

age

28

.72

7.4

24

.91

8.9

35

.71

4.3

24

.91

5.7

34

.14

3.1

28

.04

7.0

34

.44

1.1

Ban

quet

&C

onf

eren

ces

7.9

4.5

6.6

1.7

10

.25

.01

2.6

2.5

10

.06

.94

.21

.23

.21

.9Te

leph

one

&O

ther

3.1

2.5

1.3

0.9

1.4

1.5

2.0

2.4

2.9

2.0

3.5

1.0

0.8

0.9

Min

or

Ope

rate

d*5

.03

.92

.40

.62

.54

.62

.40

.92

.31

.63

.71

.65

.33

.5R

enta

l &O

ther

Inco

me

1.9

3.2

0.8

1.9

1.4

1.6

1.1

2.5

1.6

1.6

0.8

2.8

2.4

9.4

Tota

l1

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.0

DEP

AR

TM

EN

TAL

EX

PEN

SES

Room

s1

7.3

17

.81

9.6

19

.42

2.1

10

.41

7.4

22

.91

5.0

23

.21

3.9

27

.81

9.3

25

.4Fo

od

&B

ever

age

53

.76

2.9

74

.18

8.5

53

.97

2.7

45

.58

7.7

49

.55

8.8

50

.56

0.2

56

.05

1.0

Tele

phone

&O

ther

26

.85

2.0

91

.81

81

.37

4.6

73

.46

4.9

91

.02

4.3

75

.83

6.3

97

.76

9.9

14

2.2

Min

or

Ope

rate

d*3

9.6

42

.61

83

.64

45

.56

8.8

32

.34

1.1

13

6.0

57

.99

3.9

62

.11

15

.74

8.7

35

.9R

enta

l &O

ther

Inco

me

0.0

9.4

41

.62

2.7

2.6

14

3.8

2.8

60

9.9

6.8

18

.11

9.7

7.1

0.0

1.1

Tota

l3

1.7

33

.74

1.7

37

.63

8.3

26

.52

9.2

52

.23

1.3

43

.12

8.3

44

.93

4.6

35

.5

DEP

AR

TM

EN

TAL

INC

OM

E6

8.3

66

.35

8.3

62

.46

1.7

73

.57

0.8

47

.86

8.7

57

.07

1.7

55

.16

5.4

64

.5

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al7

.49

.17

.74

.98

.61

5.9

11

.06

.95

.71

1.3

6.2

7.5

13

.29

.3M

anag

emen

tF e

e3

.61

.31

.50

.90

.90

.02

.22

.74

.11

.11

.90

.51

.80

.0M

arke

ting

4.2

4.3

2.8

0.8

4.9

3.1

2.8

1.4

1.6

1.2

3.1

2.8

5.3

5.4

Fran

chis

eFe

es0

.00

.70

.20

.00

.00

.00

.70

.01

.30

.40

.00

.00

.41

.1P

rope

rty

Ope

ratio

ns&

Mai

nten

ance

5.8

5.6

6.6

6.0

11

.05

.59

.44

.14

.04

.74

.27

.38

.30

.0Ene

rgy

9.2

8.6

15

.71

9.9

12

.57

.19

.88

.81

3.6

15

.17

.31

1.8

12

.31

2.0

Tota

l3

0.1

29

.63

4.4

32

.43

8.0

31

.63

5.7

24

.03

0.3

33

.72

2.7

30

.04

1.4

27

.8

HO

US

EP

RO

FIT

38

.23

6.7

23

.92

9.9

23

.74

1.9

35

.02

3.8

38

.42

3.2

49

.02

5.1

24

.03

6.7

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

1.0

1.0

1.6

1.9

1.6

0.4

1.1

2.2

0.5

0.9

1.8

0.7

0.1

0.0

Insu

ranc

e0

.50

.50

.40

.40

.90

.11

.11

.02

.40

.40

.40

.50

.70

.0O

ther

Fixe

dExp

ense

s0

.00

.00

.31

.62

.32

.30

.76

.60

.03

.43

.63

.52

.00

.0R

ent

0.1

0.2

0.2

0.6

2.0

1.8

0.1

1.2

0.4

0.0

4.3

1.9

0.0

0.0

Tota

l1

.71

.72

.54

.56

.74

.62

.91

1.0

3.3

4.7

10

.06

.62

.80

.0

NET

INC

OM

E*

*3

6.5

%3

5.0

%2

1.4

%2

5.4

%1

7.0

%3

7.3

%3

2.2

%1

2.8

%3

5.1

%1

8.5

%3

9.0

%1

8.5

%2

1.2

%3

6.7

%

*M

inor

ope

rate

dde

par t

men

tsin

clud

e:la

undr

y,gi

ftsh

op,

busi

ness

cent

re,

new

sst

and,

spor t

s,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� *� ��

��

��

��2�&��"��=��,��1��+��,

New

Del

hi

Mum

bai

Kol

kata

Pune

Chen

nai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar,

&

Four

Sta

r

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Fiv

e-S

tar

Del

uxe

&Fiv

e-

Sta

r

Four-

Sta

r&

Thre

e-S

tar

Num

ber

of

resp

onse

s:8

10

12

15

64

56

49

77

67

Ave

rage

Tota

lR

oom

s:296

240

71

34

162

41

90

41

210

82

155

64

15

61

04

Ave

rage

Occ

upie

dR

oom

s:76,7

05

60,6

45

15,8

62

6,9

53

37,8

93

10,2

03

23,5

82

8,0

72

47,3

97

18,5

75

44,9

31

15,8

22

37,1

10

23,4

76

Ave

rage

Occ

upancy

:73.0

%72.0

%66.0

%61.0

%64.0

%66.0

%71.0

%59.0

%65.0

%59.0

%83.0

%73.0

%68.0

%63.0

%

Ave

rage

Rate

:R

s4,3

30

Rs

4,3

47

Rs

2,2

84

Rs

1,1

51

Rs

2,8

47

Rs

696

Rs

2,5

29

Rs

899

Rs

2,8

55

Rs

1,3

14

Rs

5,3

13

Rs

1,0

03

Rs

2,8

20

Rs

1,2

34

REV

EN

UE

Roo

ms

1,1

21

,83

01

,09

8,0

40

51

2,7

62

23

3,5

42

66

5,4

04

17

5,4

83

65

9,9

76

17

9,2

35

64

5,2

94

29

9,0

14

1,5

38

,83

02

49

,78

76

72

,39

42

79

,37

4Fo

od&

Bev

erag

e6

02

,29

55

13

,46

01

99

,03

45

8,0

40

48

6,7

88

34

,23

92

87

,80

83

6,9

22

44

8,2

31

28

7,1

97

72

0,4

29

25

2,2

33

42

9,1

78

26

4,4

55

Ban

quet

&C

onfe

renc

es1

66

,66

88

4,9

59

52

,47

35

,15

21

38

,66

31

1,9

94

14

5,1

84

5,9

51

13

0,6

66

46

,12

21

07

,51

56

,52

93

9,9

88

11

,98

0Te

leph

one

&O

ther

64

,58

24

6,3

11

10

,38

22

,74

31

9,3

66

3,5

31

23

,60

65

,61

33

7,6

55

13

,09

48

9,6

83

5,1

09

9,8

47

5,5

74

Min

orO

pera

ted*

10

4,3

72

72

,39

51

8,9

44

1,8

32

33

,64

51

1,0

78

27

,82

12

,14

83

0,0

90

10

,59

79

4,9

48

8,5

64

65

,88

32

2,2

75

Ren

tal &

Oth

erIn

com

e4

0,5

41

60

,18

06

,51

75

,80

01

9,1

31

3,8

64

12

,62

25

,95

92

0,9

36

10

,32

12

1,0

42

14

,75

83

0,4

20

60

,57

6To

tal

2,1

00

,28

01

,87

5,3

50

80

0,1

12

30

7,1

09

1,3

63

,00

02

40

,18

81

,15

7,0

20

23

5,8

27

1,3

12

,87

06

66

,34

52

,57

2,4

40

53

6,9

79

1,2

47

,71

06

44

,23

4

DEPA

RTM

EN

TAL

EX

PEN

SES

Roo

ms

19

4,2

39

19

5,4

11

10

0,2

37

45

,20

31

47

,19

61

8,2

72

11

4,6

97

41

,07

09

6,5

98

69

,21

62

13

,31

86

9,4

03

12

9,9

61

71

,04

0Fo

od&

Bev

erag

e4

12

,98

83

76

,33

21

86

,29

75

5,9

48

33

6,9

86

33

,62

41

96

,77

43

7,6

05

28

6,7

48

19

5,8

72

41

8,2

17

15

5,7

71

26

2,8

84

14

0,8

87

Tele

phon

e&

Oth

er1

7,3

26

24

,07

89

,53

14

,97

31

4,4

51

2,5

93

15

,32

55

,10

79

,14

19

,91

83

2,5

29

4,9

89

6,8

79

7,9

24

Min

orO

pera

ted*

41

,28

23

0,8

61

34

,77

18

,16

22

3,1

60

3,5

80

11

,44

02

,92

21

7,4

16

9,9

52

58

,94

49

,90

43

2,0

81

7,9

88

Ren

tal &

Oth

erIn

com

e0

5,6

84

2,7

13

1,3

15

61

25

,55

61

,21

13

6,3

42

1,4

30

1,8

72

4,1

48

1,0

44

06

89

Tota

l6

65

,83

66

32

,36

73

33

,54

91

15

,60

15

22

,40

56

3,6

24

33

9,4

48

12

3,0

45

41

1,3

34

28

6,8

30

72

7,1

56

24

1,1

10

43

1,8

04

22

8,5

28

DEPA

RTM

EN

TAL

INC

OM

E1

,43

4,4

50

1,2

42

,98

04

66

,56

31

91

,50

88

41

,20

51

76

,56

48

18

,77

91

12

,78

29

01

,53

73

79

,51

51

,84

5,2

90

29

5,8

69

81

5,9

05

41

5,7

06

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al1

55

,62

61

69

,91

66

1,3

34

14

,89

41

17

,27

93

8,2

53

12

7,1

28

16

,26

47

5,1

05

75

,35

51

58

,49

84

0,4

22

16

5,1

23

59

,75

2M

anag

emen

tF e

e7

6,1

93

25

,01

21

1,6

15

2,6

16

12

,79

40

24

,88

16

,37

05

3,4

94

7,1

15

48

,64

72

,42

72

3,0

19

0M

arke

ting

87

,23

48

0,9

78

22

,47

82

,38

86

6,4

26

7,4

07

32

,60

83

,39

12

1,0

31

7,7

52

79

,83

91

5,2

08

66

,01

63

4,9

82

Fran

chis

eFe

es0

13

,90

31

,77

93

60

07

,52

00

17

,42

32

,44

90

12

95

,15

57

,08

4P

rope

rty

Ope

ratio

ns&

Mai

nten

ance

12

1,1

18

10

4,3

54

52

,44

01

8,4

83

15

0,3

81

13

,27

21

08

,31

99

,75

35

2,4

12

31

,35

91

09

,10

43

9,2

74

10

3,6

79

0En

ergy

19

2,1

96

16

1,2

11

12

5,8

64

61

,19

91

70

,97

91

6,9

75

11

3,0

29

20

,79

81

78

,25

41

00

,66

31

88

,20

26

3,4

62

15

3,3

05

77

,39

7To

tal

63

2,3

67

55

5,3

74

27

5,5

11

99

,61

65

17

,85

97

5,9

07

41

3,4

85

56

,57

63

97

,72

02

24

,69

35

84

,29

01

60

,92

15

16

,29

61

79

,21

5

HO

US

EP

RO

FIT

80

2,0

81

68

7,6

04

19

1,0

52

91

,89

33

23

,34

51

00

,65

74

05

,29

45

6,2

06

50

3,8

17

15

4,8

22

1,2

61

,00

01

34

,94

72

99

,60

92

36

,49

1

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

21

,07

01

8,7

41

13

,10

75

,81

82

1,3

86

1,0

19

12

,17

95

,22

67

,00

85

,76

64

6,0

15

3,8

36

94

00

Insu

ranc

e1

1,0

04

8,6

43

2,9

61

1,3

51

12

,23

81

91

12

,24

12

,46

13

1,5

98

2,7

52

9,2

83

2,8

14

8,2

37

0O

ther

Fixe

dEx

pens

es0

32

02

,69

04

,87

73

0,8

24

5,5

56

7,8

96

15

,49

00

22

,66

89

2,5

84

18

,63

02

5,2

67

0R

ent

3,0

11

3,2

72

1,2

20

1,7

26

27

,46

14

,32

16

99

2,7

33

4,8

87

27

10

9,8

83

10

,39

71

36

0To

tal

35

,08

63

0,9

76

19

,97

81

3,7

72

91

,91

01

1,0

86

33

,01

52

5,9

10

43

,49

33

1,2

14

25

7,7

65

35

,67

63

4,5

81

0

NET

INC

OM

E**

Rs

76

6,9

95

Rs

65

6,6

29

Rs

17

1,0

74

Rs

78

,12

0R

s2

31

,43

5R

s8

9,5

70

Rs

37

2,2

79

Rs

30

,29

6R

s4

60

,32

4R

s1

23

,60

8R

s1

,00

3,2

30

Rs

99

,27

1R

s2

65

,02

9R

s2

36

,49

1

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� *) ��

��

��

� ��2�&��"��=��=��,��1��6��,

New

Del

hi

Mum

bai

Kol

kata

Pune

Chen

nai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Two-

Sta

r

&O

ne-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fo

ur-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r

&O

ne-

Sta

r

Fiv

e-S

tar,

&Fo

ur

Sta

r

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Num

ber

of

resp

onse

s:8

10

12

15

64

56

49

77

67

Ave

rage

Tota

lR

oom

s:296

240

71

34

162

41

90

41

210

82

155

64

156

104

Ave

rage

Occ

upie

dR

oom

s:76,7

05

60,6

45

15,8

62

6,9

53

37,8

93

10,2

03

23,5

82

8,0

72

47,3

97

18,5

75

44,9

31

15,8

22

37,1

10

23,4

76

Ave

rage

Occ

upancy

:73.0

%72.0

%66.0

%61.0

%64.0

%66.0

%71.0

%59.0

%65.0

%59.0

%83.0

%73.0

%68.0

%63.0

%A

vera

ge

Rate

:R

s4,3

30

Rs

4,3

47

Rs

2,2

84

Rs

1,1

51

Rs

2,8

47

Rs

696

Rs

2,5

29

Rs

899

Rs

2,8

55

Rs

1,3

14

Rs

5,3

13

Rs

1,0

03

Rs

2,8

20

Rs

1,2

34

REV

EN

UE

Roo

ms

Rs

4,3

30

Rs

4,3

47

Rs

2,2

84

Rs

1,1

51

Rs

2,8

47

Rs

696

Rs

2,5

29

Rs

899

Rs

2,8

55

Rs

1,3

14

Rs

5,3

13

Rs

1,0

03

Rs

2,8

20

Rs

1,2

34

Food

&B

ever

age

2,3

25

2,0

33

887

286

2,0

83

136

1,1

03

185

1,9

84

1,2

63

2,4

88

1,0

13

1,8

00

1,1

68

Ban

quet

&C

onfe

renc

es643

336

234

25

593

48

557

30

578

203

371

26

168

53

Tele

phon

e&

Oth

er249

183

46

14

83

14

90

28

167

58

310

21

41

25

Min

orO

pera

ted*

403

287

84

9144

44

107

11

133

47

328

34

276

98

Ren

tal &

Oth

erIn

com

e157

238

29

29

82

15

48

30

93

45

73

59

128

268

Tota

l8,1

08

7,4

25

3,5

65

1,5

14

5,8

33

953

4,4

35

1,1

83

5,8

10

2,9

30

8,8

82

2,1

58

5,2

34

2,8

46

DEP

AR

TM

EN

TAL

EX

PEN

SES

Roo

ms

750

774

447

223

630

73

440

206

427

304

737

279

545

314

Food

&B

ever

age

1,5

94

1,4

90

830

276

1,4

42

133

754

189

1,2

69

861

1,4

44

626

1,1

03

622

Tele

phon

e&

Oth

er67

95

42

25

62

10

59

26

40

44

112

20

29

35

Min

orO

pera

ted*

159

122

155

40

99

14

44

15

77

44

204

40

135

35

Ren

tal &

Oth

erIn

com

e0

23

12

63

22

6182

68

14

40

3To

tal

2,5

70

2,5

04

1,4

86

570

2,2

33

253

1,2

97

617

1,8

20

1,2

61

2,5

11

969

1,8

11

1,0

10

DEP

AR

TM

EN

TAL

INC

OM

E5,5

38

4,9

21

2,0

79

944

3,6

00

701

3,1

39

566

3,9

90

1,6

69

6,3

71

1,1

89

3,4

23

1,8

36

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al601

673

273

73

502

152

487

82

332

331

547

162

693

264

Man

agem

entF e

e294

99

52

13

55

095

32

237

31

168

10

97

0M

arke

ting

337

321

100

12

284

29

125

17

93

34

276

61

277

155

Fran

chis

eFe

es0

55

80

00

29

077

11

01

22

31

Pro

pert

yO

pera

tions

&M

aint

enan

ce468

413

234

91

644

53

415

49

232

138

377

158

435

0En

ergy

742

638

561

302

732

67

433

104

789

443

650

255

643

342

Tota

l2,4

41

2,1

99

1,2

28

491

2,2

16

301

1,5

85

284

1,7

60

988

2,0

17

647

2,1

66

792

HO

US

EP

RO

FIT

3,0

96

2,7

22

851

453

1,3

84

400

1,5

54

282

2,2

30

681

4,3

54

542

1,2

57

1,0

45

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

81

74

58

29

92

447

26

31

25

159

15

40

Insu

ranc

e42

34

13

752

147

12

140

12

32

11

35

0O

ther

Fixe

dEx

pens

es0

112

24

132

22

30

78

0100

320

75

106

0R

ent

12

13

59

118

17

314

22

0379

42

10

Tota

l135

123

89

68

393

44

127

130

192

137

890

143

145

0

NET

INC

OM

E**

Rs

2,9

60

Rs

2,5

99

Rs

762

Rs

385

Rs

990

Rs

355

Rs

1,4

27

Rs

152

Rs

2,0

37

Rs

543

Rs

3,4

63

Rs

398

Rs

1,1

11

Rs

1,0

44

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� ** ��

��

��

��2�&��"��=�2��0��G��

Mark

et

Segm

enta

tion

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,

&Four

Sta

r

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:7

55

818

23

65

615

515

710

512

Airlin

eC

rew

7.8

%0.0

%0.4

%8.0

%1.4

%0.3

%10.5

%0.0

%1.2

%0.0

12.3

%0.9

%0.9

%0.1

%7.5

%1.0

%

Busi

nes

sTr

avel

ler

-D

om

estic

16.1

54.5

60.0

28.0

47.2

60.3

51.6

71.0

57.8

42.9

40.3

37.8

28.0

38.8

5.9

15.7

Busi

nes

sTr

avel

ler

-Fo

reig

n35.5

7.7

7.0

31.1

9.8

11.7

10.8

9.4

17.7

3.4

29.0

11.3

51.5

12.4

1.1

5.6

Com

plim

enta

ryR

oom

s2.0

0.3

0.0

1.2

1.1

1.1

2.6

0.0

0.8

1.8

0.7

1.4

0.8

7.8

1.9

1.7

Dom

estic

-To

urist

s/Lei

sure

FIT

3.7

5.0

7.5

6.0

14.3

9.1

7.4

8.8

2.5

23.0

4.8

13.5

3.9

19.3

18.7

18.7

Fore

ign

-To

urist

s/Lei

sure

FIT

8.3

3.0

4.5

3.2

9.4

8.7

5.6

1.2

1.8

3.5

2.6

5.3

6.0

3.4

12.9

32.9

Mee

ting

Par

ticip

ants

(Les

sth

an100

Atten

dee

s)2.7

0.0

9.6

0.5

2.5

0.8

2.4

0.0

1.0

2.5

1.4

4.0

0.4

5.0

13.5

4.3

Mee

ting

Par

ticip

ants

(Ove

r100

Atten

dee

s)7.4

1.3

1.0

14.4

2.5

0.7

4.9

6.0

10.3

13.0

4.2

6.7

4.9

5.5

9.5

5.7

Tour

Gro

ups

-D

om

estic

2.7

0.8

1.0

1.6

4.8

2.9

1.5

2.0

1.5

3.8

0.6

10.7

0.2

5.3

9.9

6.5

Tour

Gro

ups

-Fo

reig

n11.8

2.5

0.0

2.1

3.2

2.0

1.7

1.6

3.3

1.5

1.6

4.5

0.9

1.5

4.8

2.8

Oth

er2.1

25.0

9.0

3.8

3.7

2.4

1.0

0.0

2.0

4.6

2.5

4.0

2.6

1.1

14.4

5.3

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

Countr

yof

Ori

gin

of

Guest

s

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,

&Four

Sta

r

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

4ID

11

15

17

76

46

ID10

76

610

AS

EA

N*

7.0

%4.3

%4.3

%9.6

%6.8

%4.6

%9.3

%6.1

%0.8

%14.6

%7.7

%6.5

%0.9

%4.8

%

Aust

ralia

2.3

3.3

3.5

2.3

2.9

2.2

9.7

7.4

5.5

2.6

3.3

4.5

0.7

1.0

Can

ada

2.9

2.0

3.3

3.0

2.9

1.8

1.8

1.4

4.2

5.3

2.0

3.0

0.5

2.4

Car

ibbea

n0.2

0.0

0.6

0.3

1.2

3.3

0.4

0.3

0.0

0.2

0.4

0.7

0.0

0.0

Chin

a1.8

0.7

1.9

1.3

1.3

2.5

1.5

2.8

0.8

1.9

2.1

4.5

0.3

0.0

Fran

ce7.1

0.7

3.9

5.0

2.4

5.4

4.7

4.7

3.3

4.1

3.7

5.2

3.4

0.5

Ger

man

y6.6

2.3

6.6

3.7

5.0

5.0

3.6

6.2

7.7

3.7

10.1

10.2

7.3

8.5

Japan

4.6

7.7

3.2

4.5

1.3

7.4

2.4

5.1

2.8

2.6

2.4

6.5

1.0

1.6

Mid

dle

Eas

t3.6

2.3

3.2

6.7

14.2

3.2

0.0

1.3

1.2

4.2

1.4

3.7

1.3

0.4

Oth

erEuro

pea

n5.7

17.0

12.5

11.9

5.9

7.2

13.7

5.1

10.0

4.2

6.3

4.3

13.2

8.0

Russ

ia3.7

4.0

0.9

3.2

4.3

0.2

1.7

10.4

1.7

1.5

0.7

4.8

22.2

12.7

SA

AR

C*

*5.0

23.7

4.3

5.7

10.8

31.8

25.8

5.8

2.5

13.2

6.7

3.3

8.1

0.4

South

Afr

ica

2.8

0.7

1.9

3.2

2.4

0.9

0.1

1.3

0.8

4.3

1.0

1.2

0.0

5.6

UK

14.0

4.3

15.8

20.2

16.5

11.5

11.6

9.4

10.8

11.4

20.0

7.7

35.5

37.2

US

A17.7

12.7

16.1

11.3

7.9

9.0

9.4

11.8

20.3

13.1

28.4

8.5

3.2

4.7

Oth

er15.1

14.3

18.0

8.2

14.4

4.3

4.3

21.2

27.5

13.1

3.7

25.5

2.6

12.1

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

*A

SEA

N:

Ass

oci

atio

nof

South

Eas

tA

sian

Nat

ions

**

South

Asi

anA

ssoci

atio

nfo

rR

egio

nal

Co-o

per

atio

n-

India

,P

akis

tan,

Ban

gla

des

h,

Sri

Lan

ka,

Nep

al,

Bhuta

n,

Mal

div

es

�� *+ ��

��

��

��2�&��"��=�2��G��6��

Ave

rage

Month

lyO

ccupancy

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-

Sta

r,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

54

918

19

79

511

514

712

612

Janu

ary

71

.4%

77

.4%

31

.5%

83

.4%

85

.1%

71

.9%

70

.0%

70

.7%

66

.4%

61

.9%

52

.2%

62

.1%

83

.1%

74

.3%

91

.7%

83

.5%

Febr

uary

84

.78

6.4

47

.58

4.6

78

.16

9.5

73

.26

9.1

69

.86

1.5

56

.26

4.4

91

.06

9.1

88

.88

1.7

Mar

ch7

3.3

70

.53

8.0

74

.26

5.6

64

.26

0.3

60

.66

8.6

53

.85

2.0

59

.58

8.8

66

.58

3.2

75

.7A

pril

51

.66

6.8

43

.56

5.9

58

.96

0.1

62

.35

6.4

67

.85

7.7

44

.25

2.4

75

.06

8.8

67

.35

5.9

May

46

.96

8.1

33

.56

0.7

57

.95

8.6

63

.21

06

.86

4.0

59

.74

2.6

54

.07

9.2

73

.65

3.0

42

.3Ju

ne4

4.9

65

.32

4.0

62

.55

6.1

60

.76

3.1

59

.96

8.8

59

.84

8.4

54

.48

6.0

65

.35

3.8

39

.7Ju

ly4

9.9

70

.03

4.5

66

.99

2.7

60

.46

6.8

58

.77

2.8

55

.55

7.9

57

.88

5.5

62

.14

3.7

32

.7A

ugus

t5

5.6

61

.33

1.5

59

.15

6.1

61

.76

2.0

56

.47

0.6

59

.25

1.4

57

.38

1.5

62

.25

4.3

36

.9S

epte

mbe

r6

7.7

63

.13

5.0

63

.05

4.1

62

.46

9.3

63

.12

10

.25

9.8

57

.05

7.1

82

.36

8.8

59

.04

1.2

Oct

obe

r7

7.6

63

.54

6.5

66

.85

8.0

64

.65

8.8

58

.26

6.4

63

.15

7.4

58

.88

0.6

68

.06

5.8

55

.2N

ove

mbe

r8

7.1

79

.55

4.0

78

.76

6.6

67

.77

3.2

65

.68

1.4

67

.77

1.8

63

.38

6.7

72

.98

4.2

86

.7D

ecem

ber

79

.96

9.6

41

.08

2.0

76

.77

4.4

75

.67

0.6

85

.67

2.4

73

.47

2.4

72

.83

72

.92

89

.57

8.1

Ave

rage

Daily

Occ

upancy

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-

Sta

r,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:7

54

10

16

17

79

57

516

712

410

Mond

ay6

6.1

%7

1.7

%3

2.5

%7

0.8

%6

5.1

%5

9.4

%5

8.0

%6

5.6

%7

2.9

%6

4.4

%7

2.4

%5

2.0

%9

0.2

%7

1.8

%6

2.5

%4

6.7

%Tu

esda

y6

8.6

78

.33

7.5

74

.06

9.7

57

.46

0.4

66

.17

5.1

59

.37

9.4

54

.48

6.6

68

.26

0.0

47

.1W

edne

sday

68

.67

8.3

37

.57

4.2

74

.36

1.4

62

.06

5.4

75

.75

9.0

78

.45

8.5

93

.27

1.7

63

.84

6.8

Thu

rsda

y6

3.9

78

.34

0.0

69

.97

2.5

65

.86

4.7

62

.27

2.9

54

.67

5.6

60

.58

7.7

72

.06

7.5

49

.7Fr

iday

60

.97

1.7

35

.06

5.9

66

.45

9.5

58

.35

7.2

71

.14

8.9

69

.26

1.3

84

.37

2.6

76

.35

2.4

Sat

urda

y5

6.4

56

.72

0.0

62

.55

7.7

52

.55

1.6

56

.17

1.9

44

.46

0.0

52

.67

8.4

64

.27

8.8

55

.0S

unda

y5

9.1

55

.02

0.0

63

.05

0.3

51

.25

1.0

52

.86

5.1

50

.76

6.0

49

.97

7.7

60

.67

5.0

55

.0

�� *0 ��

��

��

��8��2�&��"��=��

Sou

rce

ofA

dva

nce

Res

erva

tion

s

New

Del

hi

Mum

bai

Kol

kata

Pune

Chen

nai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Four-

Sta

r&

Thre

e-S

tar

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:7

55

10

19

17

69

412

515

715

612

Cha

inC

RS

(Cen

tral

Res

erva

tion

Sys

tem

)4.8

%2.0

%0.3

%14.0

%3.3

%0.5

%16.6

%0.9

%3.3

%0.3

%3.8

%2.8

%19.1

%0.6

%0.0

4.2

%D

irect

Enqu

iry/

Hot

elR

epre

sent

ativ

e49.8

64.3

80.3

57.5

65.2

64.3

53.6

60.0

63.3

76.1

45.1

49.0

46.2

58.8

30.9

27.9

Glo

bal D

istr

ibut

ion

Sys

tem

(GD

S)

4.2

4.0

0.3

8.3

0.3

2.4

1.9

0.9

4.8

0.4

5.0

1.7

7.8

0.0

1.7

0.3

Hot

el/C

hain

Web

Site

6.0

1.7

0.7

2.1

2.8

3.0

7.2

10.0

3.5

2.9

1.7

9.8

2.1

4.8

9.8

3.0

Trav

elA

gent

&To

urO

pera

tor

17.4

8.0

4.7

8.3

17.8

13.4

11.6

14.4

10.0

6.1

5.7

14.9

3.0

10.6

50.4

56.3

Oth

erO

nlin

eR

eser

vatio

nS

yste

ms

7.3

0.0

0.0

5.2

1.4

0.3

5.4

2.2

10.5

2.5

33.1

10.1

14.0

5.0

1.5

2.5

Oth

erW

ebsi

tes

1.5

1.3

2.3

1.3

2.1

2.2

1.5

2.8

3.4

0.8

2.1

1.3

6.0

8.1

0.8

1.1

Oth

ers

8.9

18.7

11.3

3.3

7.0

13.9

2.2

8.8

1.3

10.9

3.6

10.3

1.7

12.1

4.9

4.8

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

Mark

etin

gM

edia

-P

erce

nta

ge

ofH

otel

sU

sing

Each

Med

ia New

Del

hi

Mum

bai

Kol

kata

Pune

Chen

nai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Four-

Sta

r&

Thre

e-S

tar

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Del

uxe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

75

915

12

77

49

515

713

412

Dire

ctM

ail

100.0

50.0

100.0

100.0

86.7

58.3

100.0

85.7

100.0

66.7

100.0

80.0

100.0

66.7

100.0

100.0

Hot

elW

ebsi

te75.0

100.0

100.0

88.9

80.0

58.3

85.7

28.6

100.0

44.4

80.0

66.7

85.7

66.7

100.0

100.0

Loya

ltyC

ard

Pro

gram

100.0

0.0

0.0

100.0

13.3

16.7

71.4

14.3

75.0

11.1

40.0

33.3

71.4

0.0

75.0

16.7

Mer

chan

disi

ng37.5

0.0

50.0

33.3

6.7

16.7

14.3

28.6

25.0

11.1

20.0

13.3

42.9

16.7

25.0

33.3

Oth

erIn

tern

etS

ite50.0

50.0

100.0

66.7

46.7

50.0

71.4

14.3

50.0

33.3

20.0

40.0

71.4

50.0

50.0

83.3

Out

door

Adv

ertis

ing

37.5

50.0

50.0

55.6

60.0

33.3

57.1

57.1

100.0

44.4

60.0

80.0

100.0

66.7

100.0

66.7

Prin

tA

dver

tisin

g100.0

50.0

50.0

100.0

86.7

75.0

100.0

100.0

100.0

88.9

100.0

93.3

100.0

100.0

100.0

100.0

Pro

mot

ions

100.0

50.0

50.0

88.9

66.7

33.3

71.4

71.4

100.0

66.7

80.0

80.0

100.0

50.0

100.0

91.7

Rad

ioA

dver

tisin

g62.5

0.0

0.0

44.4

13.3

8.3

28.6

0.0

0.0

22.2

0.0

6.7

85.7

0.0

0.0

16.7

Tele

mar

ketin

g87.5

0.0

0.0

77.8

66.7

33.3

100.0

71.4

75.0

33.3

40.0

80.0

85.7

83.3

0.0

50.0

TVA

dver

tisin

g37.5

0.0

0.0

11.1

20.0

8.3

57.1

28.6

25.0

22.2

0.0

20.0

42.9

16.7

0.0

41.7

��

��

��=��2�&��"��=�2��0��*�2��

�� *, ��

��

��

��

�8��2�&��"��=�1��,��2��

Paym

ent

Meth

ods

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:7

65

10

19

20

77

612

515

712

512

Cas

hS

ales

(inc

ludin

gch

eque

s&

dra

fts)

15.5

%33.3

%85.0

%22.2

%28.0

%51.0

%33.9

%46.4

%29.0

%51.3

%24.3

%35.0

%9.6

%39.3

%18.0

%23.3

%C

redit

Car

dS

ales

51.0

22.5

7.5

53.7

30.7

32.3

39.3

30.0

42.1

29.6

46.6

43.8

64.1

34.8

26.6

19.1

Cre

dit

Sal

es(O

ther

than

Car

ds)

32.2

44.3

7.5

21.5

40.4

16.7

26.8

23.6

27.8

19.2

29.1

21.1

25.7

25.9

51.4

45.8

Ele

ctro

nic

Fund

Tran

sfer

1.4

0.0

0.0

2.6

0.8

0.0

0.0

0.0

1.1

0.0

0.0

0.1

0.6

0.0

4.0

11.8

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

Cre

dit

Card

sU

sed

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:8

6ID

820

16

75

58

515

712

412

Am

eric

anExp

ress

23.3

%7.9

%32.7

%13.3

%6.9

%21.5

%9.6

%16.6

%5.3

%26.5

%15.2

%32.7

%11.7

%18.0

%9.2

%D

iner

sC

lub

7.0

5.9

10.3

8.3

4.2

4.2

6.4

10.3

6.8

7.7

8.4

6.4

6.7

8.3

3.9

Mas

terc

ard/E

uroca

rd30.2

57.9

26.3

35.8

39.3

29.6

31.0

31.4

41.3

30.7

31.7

30.4

36.7

22.3

30.2

Vis

a37.6

25.0

30.0

40.2

43.3

42.5

53.0

36.8

32.4

35.0

39.5

30.5

42.2

51.5

54.7

Oth

er1.9

3.4

0.8

2.5

6.4

2.3

0.0

4.9

14.4

0.0

5.2

0.0

2.8

0.0

1.9

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.1

100.0

100.0

100.0

100.0

100.0

100.0

Ave

rage

Cre

dit

Card

Collect

ion

charg

es

New

Delh

iM

um

bai

Kolk

ata

Pune

Chennai

Bangalo

reG

oa

CO

MP

OS

ITIO

N

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-S

tar

Delu

xe,

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe,

Fiv

e-S

tar

&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Fiv

e-S

tar

Delu

xe&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Num

ber

of

resp

onse

s:6

6ID

919

16

65

67

512

78

512

Am

eric

anExp

ress

3.2

1.8

3.1

3.6

2.8

3.2

3.2

3.4

1.6

3.5

3.3

3.3

3.2

3.1

3.0

Din

ers

Clu

b2.0

3.0

2.2

1.9

1.4

2.0

1.6

2.1

0.6

1.9

1.5

2.6

2.0

2.4

1.3

Mas

terc

ard/E

uroca

rd1.5

1.7

1.5

1.8

2.0

1.5

1.8

1.6

2.0

1.6

1.8

1.6

1.5

1.6

2.1

Vis

a1.5

1.7

1.5

1.7

2.0

1.6

1.8

1.6

1.9

1.5

1.9

1.6

1.5

1.3

2.1

�� *- ��

��

��

��

�8��2�&��"��=��*��@��,��

Technolo

gy

inH

ote

ls-

Perc

enta

ge

of

Hote

lsU

sin

gEach

Technolo

gy

CO

MP

OS

ITIO

N

No.of

responses:

Accounting

Syste

m

Call

Accounting

Syste

m

Centr

alR

eserv

ation

Syste

m(C

RS

)

Ele

ctr

onic

Keycard

Energ

yM

anagem

entS

yste

m

Inte

rnet/

E-M

ail

Inte

rnet/

Website

Intr

anetS

yste

m

LocalA

rea

Netw

ork

(LA

N)

Managem

entIn

form

ation

Syste

m(M

IS)

Poin

tof

Sale

Syste

mfo

rFo

od

and

Bevera

ge

Pro

pert

yM

anagem

entS

yste

m

Yie

ldM

anagem

entS

yste

m

Oth

er

New

Delh

i

Fiv

e-S

tar

Delu

xe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

86

100.0

%100.0

%

87.5

100.0

62.5

50.0

87.5

0.0

62.5

100.0

100.0

100.0

87.5

100.0

62.5

0.0

87.5

50.0

100.0

100.0

87.5

50.0

100.0

50.0

62.5

50.0

25.0

0.0

Mum

bai

Fiv

e-S

tar

Delu

xe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-S

tar

&O

ne-

Sta

r

10

13

13

100.0

%84.6

%100.0

%

80.0

69.2

61.5

70.0

23.1

7.7

90.0

15.4

30.8

60.0

15.4

7.7

100.0

100.0

69.2

90.0

92.3

53.9

80.0

30.8

15.4

100.0

69.2

38.5

100.0

53.9

15.4

90.0

76.9

38.5

90.0

30.8

7.7

40.0

23.1

0.0

30.0

15.4

0.0

Kolk

ata

Fiv

e-S

tar

Delu

xe,

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

7ID

100.0

%

85.7

57.1

57.1

42.9

100.0

85.7

57.1

100.0

85.7

85.7

71.4

42.9

71.4

Pune

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-

Sta

r,

Two-S

tar

&O

ne-

Sta

r

47

100.0

%100.0

%

100.0

57.1

25.0

42.9

25.0

0.0

0.0

0.0

100.0

71.4

75.0

57.1

50.0

28.6

100.0

28.6

100.0

42.9

100.0

28.6

75.0

14.3

25.0

0.0

50.0

014.2

9

Chennai

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-S

tar

512

100.0

%100.0

%

100.0

66.7

80.0

33.3

80.0

25.0

60.0

33.3

80.0

91.7

80.0

50.0

40.0

8.3

100.0

75.0

100.0

83.3

100.0

91.7

100.0

58.3

60.0

33.3

60.0

8.3

Delu

xe,Fiv

e-

Bangalo

re

Fiv

e-S

tar

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

611

100.0

%100.0

%

83.3

100.0

66.7

20.0

66.7

20.0

50.0

20.0

100.0

80.0

100.0

80.0

83.3

20.0

100.0

80.0

66.7

100.0

83.3

100.0

83.3

80.0

50.0

40.0

33.3

0.0

Goa

Fiv

e-S

tar

Delu

xe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

510

100.0

%90.0

%

80.0

70.0

0.0

30.0

80.0

20.0

0.0

0.0

100.0

100.0

100.0

100.0

20.0

40.0

100.0

70.0

60.0

70.0

80.0

90.0

40.0

60.0

0.0

20.0

0.0

0.0

Envir

onm

enta

lIs

sues

-P

erc

enta

ge

of

Hote

lsM

onit

ori

ng

Quanti

tati

ve

Perf

orm

ance

CO

MP

OS

ITIO

N

No.of

responses:

Air

(Ext

ern

alEm

issio

ns)

Air

(Indoor

Air

Qualit

y)

Com

munity

Inte

raction

Energ

yC

onsum

ption

(Ele

ctr

icity)

Energ

yC

onsum

ption

(Gas)

Energ

yC

onsum

ption

(Oil)

Fresh

Wate

rQ

ualit

y

Nois

e(E

xtern

al)

Nois

e(I

nH

ouse)

Solid

Waste

Dis

posal

Solid

Waste

Pro

duction

(Qualit

y)

Solid

Waste

Pro

duction

(Segre

gation)

Solid

Waste

Pro

duction

(Volu

me)

Sta

ffTr

ain

ing

inEnvironm

enta

lIs

sues

Use

of

Chem

icals

(House

Keepin

g)

Use

of

Chem

icals

(Main

tenance)

Use

of

Pesticid

es

and

Herb

icid

es

(Dry

Rations)

Use

of

Pesticid

es

and

Herb

icid

es

(Gre

en

Gro

ceries)

Use

of

Pesticid

es

and

Herb

icid

es

(Hor t

iculture

/Gard

ens)

Use

of

Pesticid

es

and

Herb

icid

es

(Insid

eB

uild

ing)

Use

of

Pesticid

es

and

Herb

icid

es

(PestC

ontr

ol)

Use

of

Pesticid

es

and

Herb

icid

es

(Public

Are

a)

Waste

Wate

rQ

ualit

y

Waste

Wate

rVolu

me

Wate

rC

onsum

ption

New

Delh

i

Fiv

e-S

tar

Delu

xe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

76

100.0

%50.0

%

100.0

50.0

85.7

50.0

100.0

100.0

100.0

100.0

100.0

50.0

100.0

100.0

57.1

50.0

71.4

50.0

85.7

50.0

85.7

0.0

85.7

0.0

71.4

50.0

85.7

50.0

85.7

100.0

71.4

50.0

71.4

100.0

71.4

100.0

85.7

100.0

71.4

100.0

71.4

100.0

71.4

100.0

100.0

50.0

85.7

50.0

100.0

100.0

Mum

bai

Fiv

e-S

tar

Delu

xe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

Two-S

tar

&O

ne-

Sta

r

10

15

11

90.0

%26.7

%45.5

%

90.0

33.3

18.2

80.0

26.7

9.1

90.0

93.3

90.9

90.0

93.3

90.9

80.0

66.7

72.7

100.0

73.3

54.6

70.0

26.7

27.3

80.0

26.7

27.3

50.0

13.3

27.3

60.0

13.3

27.3

60.0

40.0

27.3

70.0

26.7

27.3

90.0

46.7

9.1

80.0

80.0

63.6

90.0

80.0

36.4

30.0

26.7

18.2

30.0

26.7

36.4

80.0

33.3

36.4

60.0

73.3

45.5

70.0

73.3

72.7

70.0

40.0

36.4

90.0

33.3

18.2

90.0

40.0

27.3

90.0

100.0

90.9

Kolk

ata

Fiv

e-S

tar

Delu

xe,

Four-

Sta

r&

Thre

e-

Sta

r

Two-

Sta

r&

One-

Sta

r

6

66.7

%50.0

%

83.3

25.0

83.3

25.0

100.0

100.0

100.0

0.0

100.0

25.0

83.3

50.0

83.3

25.0

83.3

25.0

66.7

25.0

66.7

25.0

66.7

50.0

66.7

25.0

83.3

50.0

83.3

75.0

83.3

75.0

50.0

25.0

50.0

0.0

83.3

0.0

83.3

25.0

83.3

50.0

83.3

25.0

66.7

0.0

83.3

0.0

83.3

75.0

Pune

Fiv

e-

Sta

r,&

Four

Sta

r

Thre

e-

Sta

r,

Two-S

tar

&O

ne-

Sta

r

44

7

25.0

%14.3

%

25.0

0.0

25.0

0.0

100.0

85.7

100.0

71.4

75.0

71.4

75.0

28.6

50.0

14.3

50.0

14.3

75.0

14.3

25.0

0.0

50.0

0.0

50.0

28.6

25.0

14.3

75.0

85.7

75.0

57.1

50.0

14.3

75.0

14.3

75.0

14.3

75.0

42.9

100.0

57.1

75.0

28.6

25.0

14.3

25.0

42.9

100.0

85.7

Chennai

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-S

tar

512

60.0

%50.0

%

60.0

50.0

20.0

41.7

100.0

100.0

100.0

91.7

60.0

91.7

80.0

83.3

40.0

41.7

60.0

66.7

20.0

58.3

40.0

50.0

60.0

58.3

80.0

50.0

40.0

58.3

60.0

83.3

80.0

83.3

40.0

33.3

40.0

33.3

60.0

66.7

80.0

83.3

80.0

91.7

60.0

75.0

80.0

83.3

80.0

83.3

80.0

91.7

Bangalo

re

Fiv

e-S

tar

Delu

xe,Fiv

e-

Sta

r&

Four-

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

711

85.7

%33.3

%

85.7

50.0

85.7

16.7

100.0

83.3

85.7

66.7

100.0

50.0

100.0

50.0

100.0

16.7

85.7

16.7

85.7

33.3

42.9

0.0

42.9

0.0

57.1

33.3

100.0

33.3

71.4

33.3

85.7

33.3

42.9

16.7

42.9

16.7

57.1

33.3

71.4

33.3

85.7

33.3

85.7

16.7

100.0

16.7

85.7

16.7

100.0

66.7

Goa

Fiv

e-S

tar

Delu

xe

&

Fiv

e-S

tar

Four-

Sta

r&

Thre

e-

Sta

r

510

40.0

%70.0

%

40.0

80.0

40.0

20.0

100.0

100.0

80.0

100.0

100.0

100.0

80.0

90.0

20.0

60.0

40.0

80.0

40.0

50.0

20.0

30.0

40.0

40.0

40.0

40.0

60.0

70.0

80.0

90.0

100.0

100.0

40.0

40.0

40.0

40.0

100.0

60.0

80.0

70.0

100.0

80.0

80.0

70.0

100.0

90.0

80.0

90.0

80.0

90.0

�� *. ��

&�� '��

��/� ��*��*��,��0��'��/��,��/��,��+��/�"��/;��/��+��/�#�*��/�K��/��/��,/��,��/�!��/�B��/��*��$� �G��8�� ,�A��0�� 6�� ,��0��$

��/�� *��/� ��+�� ,�,�,��8��,�� 7�G7$

%��.�� /�,�� *��F�� /� �� ,+�� *�� +�� ,�� +�� ,,��$�� /��*��/� ��+�� ,+��*��+��,��$

● ;��7�� .�/� �� *��*�� *�*��3>'$�<4$

● ��+��7�� *��*�� ,��+��3>>$�<4$

● ��+��*��,��*�� 3-9$�<4$��,��*��*��,��*�� 3�($)<4$

● �� !�� 3�,��*�� 4��*��3��9)4�� .�� ;��*��3�,��*�� 4��*��3��/9�)4$

● �� "��*��,��0�� *�� ,��@�#�� 3''$�<4� ��,� �� 39$�<4$��,��+�� ,�� N��*��,��7��,��,��$

● ��,��+��*��/� �� .�� /� �� *�� "��/�JG�/�� +��/� �� +�� ,�$�� ,��/��/��+�� ?�/��*��*��$

��

�� +/ ��

��

��

��8�� 6��"��=��J��

Typic

alR

oom

Pro

file

ofan

Ave

rage

Hot

el

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Air-

Con

ditio

ned

Sin

gle

Dou

ble

Sui

tes

Non

-Air-

Con

ditio

ned

Sin

gle

Dou

ble

Sui

tes

Tota

lA

vera

ge

Roo

ms

Ave

rage

Num

ber

ofFo

od&

Bev

erage

Outl

ets

Per

Hot

el

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Res

taur

ant

Bar

Oth

ers

Tota

l

Gues

tA

naly

sis

CO

MP

OS

ITIO

N

Num

ber

of

resp

onse

s:

Dom

estic

Gue

sts

Fore

ign

Gue

sts

Tota

l

Tota

l Bus

ines

sG

uest

s

Tota

l Lei

sure

Gue

sts

Tota

l

Shim

la

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r 4

0.0

0.0

0.0

0.8

24.5

4.3

29.5

Shim

la

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

ID

Shim

la

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

ID 0.0

0.0

Avg

.S

tay

ofD

omes

ticG

uest

s(D

ays)

Avg

.S

tay

ofF o

reig

nG

uest

s(D

ays)

Avg

.S

tay

ofB

usin

ess

Gue

sts

(Day

s)

Avg

.S

tay

ofLe

isur

eG

uest

s(D

ays)

Per

cent

age

ofR

epea

tG

uest

s

Ahm

'bad

Fiv

e-S

tar

&

Thre

e-S

tar 8

3.1

49.4

10.4

0.0

3.3

0.0

66.1

Ahm

'bad

Fiv

e-S

tar

&

Thre

e-S

tar 8

1.3

0.1

1.1

2.5

Ahm

'bad

Fiv

e-S

tar

&

Thre

e-S

tar 6

79.5

%

20.5

100.0

71.7

%

28.3

100.0

2.0

3.0

2.1

1.0

68.0

%

Coc

hin

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

14

3.4

25.9

3.3

3.9

9.0

0.3

45.8

Coc

hin

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

14

1.6

0.4

0.9

2.9

Coc

hin

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r 9

72.2

%

27.8

100.0

47.8

%

52.2

100.0

2.0

3.0

2.3

1.4

37.0

%

Jaip

ur

Fiv

e-S

tar

Dlx

,&

Four

Sta

r 9

1.2

64.0

6.8

0.0

4.9

0.0

76.9

Jaip

ur

Fiv

e-S

tar

Dlx

,&

Four

Sta

r 9

1.9

1.1

0.3

3.3

Jaip

ur

Fiv

e-S

tar

Dlx

,&

Four

Sta

r 6

39.0

%

61.0

100.0

73.5

%

26.5

100.0

2.0

3.5

2.2

1.9

42.6

%

Thre

e-

Sta

r&

Two-

Sta

r 9

2.6

39.1

4.9

2.3

3.7

0.3

52.9

Thre

e-

Sta

r&

Two-

Sta

r 9

1.3

0.7

1.2

3.2

Thre

e-

Sta

r&

Two-

Sta

r 6

75.0

%

25.0

100.0

71.7

%

28.3

100.0

2.0

3.0

2.1

1.8

48.5

%

Hyd

erabad

Four-

Sta

r&

Thre

e-S

tar 7

29.4

40.1

5.0

2.9

10.9

0.6

88.9

Hyd

erabad

Four-

Sta

r&

Thre

e-S

tar 6

2.2

1.0

0.8

4.0

Hyd

erabad

Four-

Sta

r&

Thre

e-S

tar 6

88.8

%

11.2

100.0

76.4

%

23.6

100.0

2.0

3.1

2.7

1.9

72.8

%

Nagpur

Thre

e-

Sta

r&

Oth

ers

10

3.8

20.0

5.5

8.0

10.4

0.0

47.7

Nagpur

Thre

e-

Sta

r&

Oth

ers 7

1.7

1.3

0.9

3.9

Nagpur

Thre

e-

Sta

r&

Oth

ers 4

91.9

%

8.1

100.0

71.8

%

28.2

100.0

2.0

2.9

2.1

1.8

51.2

%

Bhop

al

Thre

e-S

tar

&H

erit

age 6

5.0

36.3

3.8

0.0

0.0

0.0

45.2

Bhop

al

Thre

e-S

tar

&H

erit

age 6

1.8

1.2

2.0

5.0

Bhop

al

Thre

e-S

tar

&H

erit

age 4

83.0

%

17.0

100.0

72.5

%

27.5

100.0

2.0

3.0

2.5

2.1

57.0

%

Indor

e

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r 7

4.4

33.1

15.6

0.3

1.3

0.0

54.7

Indor

e

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r 5

1.4

0.8

0.4

2.6

Indor

e

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r 4

93.3

%

6.7

100.0

85.2

%

14.8

100.0

4.3

3.0

2.2

1.9

46.3

%

Thir

uv'

pura

m

Four-

Sta

r,Thre

e-

Sta

r&

Two-

Sta

r

13

0.9

33.9

5.2

0.3

4.9

0.2

45.3

Thir

uv'

pura

m

Four-

Sta

r,Thre

e-

Sta

r&

Two-

Sta

r

12

2.0

0.5

1.2

3.7

Thir

uv'

pura

m

Four-

Sta

r,Thre

e-

Sta

r&

Two-

Sta

r

10

49.7

%

50.3

100.0

52.3

%

47.7

100.0

2.5

4.6

2.0

4.3

51.2

%

Vadod

ara

Thre

e-S

tar

&Tw

o-

Sta

r

10

4.6

38.9

4.6

0.0

4.4

0.0

52.4

Vadod

ara

Thre

e-S

tar

&Tw

o-

Sta

r 7

1.7

0.0

0.3

2.0

Vadod

ara

Thre

e-S

tar

&Tw

o-

Sta

r 4

91.3

%

8.8

100.0

68.5

%

31.5

100.0

2.0

2.1

2.5

1.3

26.0

%

Udaip

ur

Fiv

e-S

tar

Dlx

&

Her

itage 4

0.3

32.0

11.5

0.0

0.0

0.0

43.8

Udaip

ur

Fiv

e-S

tar

Dlx

&

Her

itage 4

2.0

1.3

0.3

3.5

Udaip

ur

Fiv

e-S

tar

Dlx

&

Her

itage 4

33.3

%

66.7

100.0

65.2

%

34.8

100.0

2.0

2.8

1.2

2.0

25.3

%

Agra

Fiv

e-S

tar

Dlx

,

Fiv

e-S

tar,

Two

Sta

r&

Oth

ers

10

1.2

88.4

2.3

2.5

7.3

0.0

101.7

Agra

Fiv

e-S

tar

Dlx

,

Fiv

e-S

tar,

Two

Sta

r&

Oth

ers 9

1.8

0.7

0.9

3.3

Agra

Fiv

e-S

tar

Dlx

,

Fiv

e-S

tar,

Two

Sta

r&

Oth

ers 6

63.3

%

36.7

100.0

71.7

%

28.3

100.0

2.0

3.0

2.0

1.8

43.3

%

�� +� ��

��

��

�8�� 6��"��=�� *

Ave

rage

Num

ber

ofTo

tal E

mpl

oyee

sP

erH

otel

(Per

man

ent

/C

ontr

act

/Fu

llTi

me

/P

art

Tim

e)

Ahm

'bad

Coc

hin

Jaip

urH

yder

abad

Nag

pur

Bho

pal

Indo

reTh

iruv

'pur

amS

him

laVa

doda

raU

daip

urA

gra

CO

MP

OS

ITIO

N

Five

-Sta

r&

Thre

e-S

tar

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Five

-Sta

r

Dlx

, &

Four

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Four

-Sta

r&

Thre

e-S

tar

Thre

e-

Sta

r&

Oth

ers

Thre

e-S

tar

&H

erita

ge

Thre

e-S

tar,

Two-

Sta

r&

One

-Sta

r

Four

-Sta

r,Th

ree-

Sta

r&

Two-

Sta

r

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&Tw

o-

Sta

r

Five

-Sta

r

Dlx

&

Her

itage

Five

-Sta

rD

lx,

Five

-Sta

r,

Two

Sta

r&

Oth

ers

Num

ber

ofre

spon

ses:

714

87

79

54

114

74

9

Man

ager

sM

ale

8.3

4.4

11.4

9.4

9.4

2.6

9.4

3.3

4.2

2.3

4.3

8.5

9.8

Fem

ale

1.3

0.5

1.3

0.6

1.6

0.4

1.0

0.3

0.6

0.3

0.9

1.0

0.4

Sup

ervi

sors

Mal

e8.

65.

29.

58.

018

.15.

414

.64.

85.

11.

810

.313

.08.

9Fe

mal

e2.

11.

11.

60.

64.

40.

92.

20.

80.

70.

02.

31.

30.

6S

taff

Mal

e73

.048

.984

.460

.710

0.0

30.1

96.8

44.8

45.2

23.0

52.0

72.0

66.7

Fem

ale

2.7

7.4

2.9

1.0

9.1

5.9

1.4

0.3

5.6

0.3

4.4

1.0

1.4

Tota

l96

.067

.511

1.0

80.3

142.

745

.312

5.4

54.0

61.4

27.5

74.1

96.8

87.8

1.4

1.6

1.5

1.4

1.7

0.8

2.8

1.9

1.5

0.9

1.3

2.6

0.7

Ave

rage

Num

ber

ofTr

aine

dEm

ploy

ees

Per

Hot

el

Ahm

'bad

Coc

hin

Jaip

urH

yder

abad

Nag

pur

Bho

pal

Indo

reTh

iruv

'pur

amS

him

laVa

doda

raU

daip

urA

gra

CO

MP

OS

ITIO

N

Five

-Sta

r&

Thre

e-S

tar

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Five

-Sta

r

Dlx

, &

Four

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Four

-Sta

r&

Thre

e-S

tar

Thre

e-

Sta

r&

Oth

ers

Thre

e-S

tar

&H

erita

ge

Thre

e-S

tar,

Two-

Sta

r&

One

-Sta

r

Four

-Sta

r,Th

ree-

Sta

r&

Two-

Sta

r

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&Tw

o-

Sta

r

Five

-Sta

r

Dlx

&

Her

itage

Five

-Sta

rD

lx,

Five

-Sta

r,

Two

Sta

r&

Oth

ers

Num

ber

ofre

spon

ses:

35

4ID

4ID

IDID

6ID

ID3

ID

Man

ager

s69

.2%

90.0

%94

.4%

93.0

%91

.7%

77.8

%

Sup

ervi

sors

57.5

64.0

74.2

78.4

91.7

80.7

Sta

ff50

.474

.972

.968

.072

.376

.2

Tota

l Avg

. Tra

ined

Empl

oyee

s59

.076

.380

.579

.885

.278

.2

Tota

l Avg

. Un-

Trai

ned

Empl

oyee

s41

.023

.719

.520

.214

.821

.8

Hot

els

with

Trai

ning

Dep

artm

ent

25.0

%7.

1%11

.1%

0.0%

7.7%

50.0

%

*Tra

ined

empl

oyee

sin

clud

eth

ose

with

am

inim

umon

eye

arce

r tifi

cate

cour

sein

aned

ucat

iona

l ins

titut

e,ho

wev

erso

me

hote

lsm

ayha

vein

clud

edth

ose

with

shor

t ter

m(in

-hou

se)

trai

ning

.

Aver

age

Num

ber

ofEm

ploy

ees

P er

Roo

m

�� +� ��

��

��

��8�� 6��"��=��1��*��

Ahm

'bad

Coc

hin

Jaip

ur

Hyd

erabad

Nagpur

Bhop

al

Indor

eThir

uv'

pura

mV

adod

ara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r,&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

Four

Sta

r

Thre

e-S

tar

&

Two-

Sta

r

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&O

ther

s

Thre

e-S

tar

&H

erit

age

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Fiv

e-S

tar

Dlx

&H

erit

age

Fiv

e-S

tar

Dlx

,

Fiv

e-S

tar,

Two

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

54

55

45

46

44

5

Ave

rage

Tota

lR

oom

s:7

25

28

96

39

75

35

05

65

35

24

41

06

Ave

rage

Occ

upie

dR

oom

s:1

5,1

21

11

,90

31

9,0

00

15

,60

02

6,2

85

10

,12

61

0,7

79

12

,76

19

,50

81

0,2

47

7,2

14

18

,88

1A

vera

ge

Occ

upancy

:5

7.0

%6

9.0

%5

7.0

%6

6.0

%7

5.0

%5

9.0

%5

9.0

%6

7.0

%5

1.0

%5

6.0

%4

7.0

%4

8.0

%A

vera

ge

Rate

:R

s2

,35

4R

s9

08

Rs

2,5

08

Rs

98

5R

s1

,75

1R

s1

,22

0R

s1

,53

2R

s1

,29

4R

s1

,30

2R

s1

,19

6R

s6

,30

7R

s1

,99

8

REV

EN

UE

Roo

ms

61

.8%

44

.0%

56

.4%

62

.1%

57

.4%

44

.2%

39

.6%

28

.0%

43

.3%

46

.6%

54

.8%

52

.6%

Food

&B

ever

age

20

.93

8.5

27

.42

3.2

24

.94

3.2

38

.62

6.2

27

.42

2.6

12

.31

9.0

Ban

quet

&C

onfe

renc

es6

.77

.51

0.3

7.5

13

.31

.61

4.5

31

.01

7.1

26

.42

7.1

13

.1Te

leph

one

&O

ther

2.4

2.2

1.4

2.0

1.3

1.0

1.8

0.2

2.0

2.3

0.7

0.7

Min

orO

pera

ted*

1.9

0.0

1.2

0.6

1.2

3.4

1.2

2.0

0.6

1.0

1.8

0.0

Ren

tal &

Oth

erIn

com

e6

.27

.83

.54

.51

.86

.74

.21

2.4

9.7

1.3

3.2

14

.6To

tal

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

10

0.0

DEP

AR

TM

EN

TAL

EX

PEN

SES

Roo

ms

12

.12

0.1

11

.71

6.8

12

.81

8.4

20

.11

2.4

16

.71

7.0

18

.62

8.5

Food

&B

ever

age

60

.57

0.9

54

.06

7.7

58

.86

5.9

61

.46

1.6

57

.05

8.7

53

.44

2.5

Tele

phon

e&

Oth

er3

8.5

87

.36

4.9

24

2.7

78

.92

2.8

76

.48

8.2

64

.39

0.6

81

.35

9.5

Min

orO

pera

ted*

10

0.0

0.0

34

.76

02

.93

1.4

2.6

12

3.8

10

4.6

84

.45

9.9

16

5.3

3,7

89

.4R

enta

l &O

ther

Inco

me

2.2

28

.22

.30

.09

.61

26

.91

3.0

0.7

0.0

18

.11

9.4

0.2

Tota

l2

7.2

46

.52

8.3

39

.83

1.4

46

.54

4.0

41

.23

4.3

39

.63

5.5

29

.8

DEP

AR

TM

EN

TAL

INC

OM

E7

2.8

53

.57

1.7

60

.26

8.7

53

.65

6.0

58

.86

5.7

60

.56

4.5

70

.2

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al8

.87

.89

.97

.35

.81

5.5

5.6

16

.21

0.9

8.7

12

.91

.8M

anag

emen

tF e

e4

.70

.90

.81

.31

.00

.00

.70

.42

.01

0.8

1.4

1.2

Mar

ketin

g1

.91

.47

.13

.71

.22

.32

.42

.81

.81

.96

.12

.0Fr

anch

ise

Fees

0.0

0.0

0.0

0.0

0.0

0.0

0.9

0.1

0.1

0.0

0.0

0.0

Pro

pert

yO

pera

tions

&M

aint

enan

ce5

.62

6.8

6.0

6.1

7.8

5.2

5.1

2.8

7.6

3.5

5.0

2.6

Ener

gy1

2.0

13

.41

1.8

16

.99

.71

0.0

16

.29

.51

3.5

17

.38

.51

4.7

Tota

l3

3.0

50

.23

5.7

35

.42

5.6

33

.03

0.7

31

.83

5.8

42

.13

3.9

22

.3

HO

US

EP

RO

FIT

39

.83

.33

6.1

24

.94

3.0

20

.62

5.3

27

.02

9.9

18

.43

0.7

47

.8

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

1.0

0.2

0.2

0.8

1.6

0.2

0.5

1.0

0.2

0.4

0.0

0.1

Insu

ranc

e0

.70

.20

.40

.50

.30

.10

.40

.30

.80

.70

.11

.1O

ther

Fixe

dEx

pens

es0

.70

.00

.50

.60

.50

.50

.61

.01

.21

.72

3.2

11

.9R

ent

0.0

2.4

0.7

1.1

0.9

0.0

3.6

0.1

0.1

1.0

0.0

1.5

Tota

l2

.52

.81

.83

.03

.30

.85

.12

.52

.23

.82

3.4

14

.6

NET

INC

OM

E*

*3

7.4

%0

.6%

34

.2%

22

.0%

39

.8%

19

.7%

20

.2%

24

.5%

27

.2%

14

.6%

7.2

%3

3.2

%

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� +) ��

��

��

��8�� 6��"��=��1��+��,

Ahm

'bad

Coch

inJa

ipur

Hyd

era

bad

Nagpur

Bhopal

Thir

uv'

pura

mV

adodara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,

&Fo

ur

Sta

r

Thre

e-S

tar

&

Two-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&

Heri

tage

Four-

Sta

r,

Thre

e-S

tar

&

Two-S

tar

Thre

e-S

tar

&

Two-S

tar

Fiv

e-S

tar

Dlx

&

Heri

tage

Fiv

e-S

tar

Dlx

,

Fiv

e-S

tar,

Two

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

54

55

45

64

45

Ave

rage

Tota

lR

oom

s:7

25

28

96

39

75

35

05

35

24

41

06

Ave

rage

Occ

upie

dR

oom

s:1

5,1

21

11

,90

31

9,0

00

15

,60

02

6,2

85

10

,12

61

0,7

79

9,5

08

10

,24

77

,21

41

8,8

81

Ave

rage

Occ

upancy

:5

7.0

%6

9.0

%5

7.0

%6

6.0

%7

5.0

%5

9.0

%5

9.0

%5

1.0

%5

6.0

%4

7.0

%4

8.0

%A

vera

ge

Rate

:R

s2

,35

4R

s9

08

Rs

2,5

08

Rs

98

5R

s1

,75

1R

s1

,22

0R

s1

,53

2R

s1

,30

2R

s1

,19

6R

s6

,30

7R

s1

,99

8

REV

EN

UE

Roo

ms

Rs4

97

,30

0R

s20

6,3

15

Rs5

33

,50

1R

s24

3,2

12

Rs4

75

,55

2R

s23

5,3

95

Rs3

29

,09

2R

s23

2,8

38

Rs2

36

,90

1R

s1,0

40

,03

0R

s35

7,3

99

Food

&B

ever

age

16

8,2

36

18

0,3

74

25

9,0

47

90

,96

22

06

,37

62

30

,29

53

20

,68

51

47

,19

11

15

,67

82

33

,92

01

28

,83

9B

anqu

et&

Con

fere

nces

53

,90

53

5,0

15

96

,97

02

9,3

96

11

0,2

73

8,7

10

12

0,4

42

91

,77

81

35

,03

15

13

,20

68

9,1

38

Tele

phon

e&

Oth

er1

9,1

57

10

,38

41

2,8

33

7,6

96

10

,46

95

,10

41

4,8

53

10

,52

91

1,7

69

14

,12

04

,89

5M

inor

Ope

rate

d*1

5,5

08

01

0,8

44

2,4

02

9,8

33

17

,87

11

0,3

11

3,1

03

5,1

97

34

,66

31

36

Ren

tal &

Oth

erIn

com

e4

9,8

32

36

,54

63

2,6

77

17

,66

11

5,1

34

35

,46

23

5,1

36

52

,39

86

,41

56

0,3

87

99

,08

3To

tal

80

3,9

38

46

8,6

34

94

5,8

71

39

1,3

29

82

7,6

36

53

2,8

37

83

0,5

18

53

7,8

38

51

0,9

92

1,8

96

,33

06

79

,49

1

DEPA

RTM

EN

TAL

EX

PEN

SES

Roo

ms

60

,22

14

1,4

58

62

,52

54

0,9

40

60

,61

64

3,3

05

66

,01

63

8,7

56

40

,20

31

93

,32

01

01

,96

2Fo

od&

Bev

erag

e1

34

,42

11

52

,76

11

92

,25

78

1,4

65

18

6,0

83

15

7,5

71

27

1,0

20

13

6,1

51

14

7,0

29

39

8,8

69

92

,56

5Te

leph

one

&O

ther

7,3

72

9,0

65

8,3

25

18

,67

78

,25

61

,16

21

1,3

43

6,7

71

10

,66

21

1,4

80

2,9

14

Min

orO

pera

ted*

15

,51

04

,14

13

,76

51

4,4

81

3,0

83

47

11

2,7

65

2,6

20

3,1

11

57

,29

15

,16

7R

enta

l &O

ther

Inco

me

1,0

75

10

,30

57

46

01

,44

64

5,0

05

4,5

50

01

,15

91

1,7

26

15

9To

tal

21

8,5

98

21

7,7

31

26

7,6

18

15

5,5

63

25

9,4

83

24

7,5

14

36

5,6

93

18

4,2

99

20

2,1

64

67

2,6

86

20

2,7

68

DEPA

RTM

EN

TAL

INC

OM

E5

85

,34

02

50

,90

36

78

,25

32

35

,76

65

68

,15

32

85

,32

34

64

,82

53

53

,53

93

08

,82

71

,22

3,6

40

47

6,7

24

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al7

0,6

96

36

,45

09

3,5

86

28

,63

64

8,1

28

82

,40

04

6,2

99

58

,74

24

4,3

48

24

3,6

11

12

,36

0M

anag

emen

tF e

e3

8,0

89

4,3

30

7,6

16

5,0

00

8,4

63

05

,47

81

0,9

90

55

,02

42

6,6

91

8,3

71

Mar

ketin

g1

5,3

45

6,5

84

66

,98

41

4,6

49

10

,23

11

2,3

57

19

,51

89

,43

89

,47

31

14

,85

71

3,4

42

Fran

chis

eFe

es0

00

05

20

7,3

94

31

40

00

Pro

pert

yO

pera

tions

&M

aint

enan

ce4

5,2

87

12

5,4

54

57

,13

32

3,9

72

64

,72

92

7,4

43

42

,14

74

0,6

43

17

,83

19

5,0

29

17

,94

0Ene

rgy

96

,08

96

2,6

03

11

1,8

66

66

,13

68

0,3

04

53

,50

01

34

,18

77

2,4

41

88

,40

11

61

,89

19

9,6

55

Tota

l2

65

,50

72

35

,42

23

37

,18

41

38

,39

22

11

,90

71

75

,70

02

55

,02

41

92

,56

82

15

,07

76

42

,08

01

51

,76

8

HO

US

EP

RO

FIT

31

9,8

33

15

,48

13

41

,06

99

7,3

73

35

6,2

46

10

9,6

23

20

9,8

01

16

0,9

71

93

,75

05

81

,56

33

24

,95

5

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

8,2

83

93

22

,23

53

,12

01

3,2

56

1,0

10

4,5

02

99

71

,79

21

03

41

9In

sura

nce

5,7

26

84

13

,94

41

,92

12

,74

46

71

3,0

20

4,1

06

3,6

38

2,6

23

7,4

36

Oth

erFi

xed

Exp

ense

s5

,77

41

15

4,5

67

2,3

73

3,8

91

2,7

57

4,5

78

6,6

11

8,7

97

43

9,9

89

81

,08

1R

ent

01

0,9

92

6,1

49

4,0

95

7,1

20

03

0,1

67

31

44

,95

25

89

10

,10

8To

tal

19

,78

41

2,8

80

16

,89

61

1,5

10

27

,01

04

,43

84

2,2

67

12

,02

71

9,1

79

44

3,3

03

99

,04

4

NET

INC

OM

E*

*R

s30

0,0

50

Rs

2,6

01

Rs3

24

,17

3R

s85

,86

4R

s3

29

,23

6R

s10

5,1

85

Rs1

67

,53

4R

s1

48

,94

4R

s74

,57

1R

s13

8,2

60

Rs2

25

,91

2

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� +* ��

��

��

�� =�� 6��"��=��1��6��,

Ahm

'bad

Coch

inJa

ipur

Hyd

era

bad

Nagpur

Bhopal

Thir

uv'

pura

mV

adodara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

Four

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&

Heri

tage

Four-

Sta

r,Thre

e-

Sta

r&

Two-S

tar

Thre

e-S

tar

&Tw

o-

Sta

r

Fiv

e-S

tar

Dlx

&

Heri

tage

Fiv

e-S

tar

Dlx

,

Fiv

e-S

tar,

Two

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

54

55

45

64

45

Ave

rage

Tota

lR

oom

s:72

52

89

63

97

53

50

53

52

44

106

Ave

rage

Occ

upie

dR

oom

s:15,1

21

11,9

03

19,0

00

15,6

00

26,2

85

10,1

26

10,7

79

9,5

08

10,2

47

7,2

14

18,8

81

Ave

rage

Occ

upancy

:57.0

%69.0

%57.0

%66.0

%75.0

%59.0

%59.0

%51.0

%56.0

%47.0

%48.0

%A

vera

ge

Rate

:R

s2,3

54

Rs

908

Rs

2,5

08

Rs

985

Rs

1,7

51

Rs

1,2

20

Rs

1,5

32

Rs

1,3

02

Rs

1,1

96

Rs

6,3

07

Rs

1,9

98

REV

EN

UE

Roo

ms

Rs2

,355

Rs9

08

Rs2

,508

Rs9

85

Rs1

,751

Rs1

,221

Rs1

,533

Rs1

,302

Rs1

,196

Rs6

,308

Rs1

,999

Food

&B

ever

age

797

794

1,2

18

369

760

1,1

94

1,4

94

823

584

1,4

19

721

Ban

quet

&C

onfe

renc

es255

154

456

119

406

45

561

513

682

3,1

12

499

Tele

phon

e&

Oth

er91

46

60

31

39

26

69

59

59

86

27

Min

orO

pera

ted*

73

051

10

36

93

48

17

26

210

1R

enta

l &O

ther

Inco

me

236

161

154

72

56

184

164

293

32

366

554

Tota

l3,8

07

2,0

63

4,4

47

1,5

85

3,0

48

2,7

63

3,8

68

3,0

08

2,5

81

11,5

01

3,8

00

DEPA

RTM

EN

TAL

EX

PEN

SES

Roo

ms

285

183

294

166

223

225

307

217

203

1,1

72

570

Food

&B

ever

age

637

672

904

330

685

817

1,2

62

761

743

2,4

19

518

Tele

phon

e&

Oth

er35

40

39

76

30

653

38

54

70

16

Min

orO

pera

ted*

73

18

18

59

11

259

15

16

347

29

Ren

tal &

Oth

erIn

com

e5

45

40

5233

21

06

71

1To

tal

1,0

35

959

1,2

58

630

956

1,2

83

1,7

03

1,0

31

1,0

21

4,0

80

1,1

34

DEPA

RTM

EN

TAL

INC

OM

E2,7

72

1,1

05

3,1

89

955

2,0

92

1,4

79

2,1

65

1,9

77

1,5

60

7,4

21

2,6

66

OP

ER

ATIN

GEX

PEN

SES

Adm

inis

trat

ive

&G

ener

al335

160

440

116

177

427

216

329

224

1,4

77

69

Man

agem

entF e

e180

19

36

20

31

026

61

278

162

47

Mar

ketin

g73

29

315

59

38

64

91

53

48

697

75

Fran

chis

eFe

es0

00

00

034

20

00

Pro

pert

yO

pera

tions

&M

aint

enan

ce214

552

269

97

238

142

196

227

90

576

100

Ene

rgy

455

276

526

268

296

277

625

405

446

982

557

Tota

l1,2

57

1,0

36

1,5

85

561

780

911

1,1

88

1,0

77

1,0

86

3,8

94

849

HO

US

EP

RO

FIT

1,5

14

68

1,6

04

394

1,3

12

568

977

900

473

3,5

27

1,8

17

FIX

ED

EX

PEN

SES

Pro

pert

yTa

xes

39

411

13

49

521

69

12

Insu

ranc

e27

419

810

314

23

18

16

42

Oth

erFi

xed

Exp

ense

s27

121

10

14

14

21

37

44

2,6

68

453

Ren

t0

48

29

17

26

0141

225

457

Tota

l94

57

79

47

99

23

197

67

97

2,6

89

554

NET

INC

OM

E**

Rs

1,4

20

Rs

11

Rs1

,524

Rs3

48

Rs

1,2

12

Rs5

45

Rs7

80

Rs

832

Rs3

77

Rs8

39

Rs1

,263

*M

inor

oper

ated

depa

r tm

ents

incl

ude:

laun

dry,

gift

shop

,bu

sine

ssce

ntre

,ne

ws

stan

d,sp

orts

,he

alth

club

,ga

rage

,pa

rkin

gan

dso

for t

h

**

Net

Inco

me

isbe

fore

depr

ecia

tion,

inte

rest

paym

ents

and

taxe

s

�� ++ ��

��

��

��=�� 6��"��=�2��0��G��

Mar

ket

Seg

men

tati

on

Ahm

'bad

Coc

hin

Jaip

urH

yder

abad

Nag

pur

Bho

pal

Indo

reTh

iruv

'pur

amV

adod

ara

Uda

ipur

Agr

a

CO

MP

OS

ITIO

N

Five

-Sta

r

&Th

ree-

Sta

r

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Five

-Sta

r

Dlx

,&

Four

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Four

-Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&O

ther

s

Thre

e-S

tar

&

Her

itag

e

Thre

e-S

tar,

Two-

Sta

r&

One

-Sta

r

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Five

-Sta

r

Dlx

&

Her

itag

e

Five

-Sta

rD

lx,

Five

-Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

94

56

44

510

44

6

Airl

ine

Cre

w6.

0%0.

4%1.

0%0.

4%0.

4%0.

0%1.

0%2.

8%0.

5%1.

3%4.

5%0.

7%

Bus

ines

sTr

avel

ler

-D

omes

tic54

.845

.43.

540

.466

.064

.756

.040

.417

.162

.410

.112

.8B

usin

ess

Trav

elle

r-

Fore

ign

7.3

4.7

2.0

3.4

6.7

4.0

8.0

2.6

12.0

10.3

16.4

5.5

Com

plim

enta

ryR

oom

s1.

01.

03.

80.

61.

22.

72.

34.

81.

11.

32.

52.

8D

omes

tic-

Tour

ists

/Lei

sure

FIT

6.6

14.4

14.8

15.6

12.3

13.0

4.8

12.4

20.2

3.3

8.1

15.8

Fore

ign

-To

uris

ts/L

eisu

reFI

T5.

015

.019

.39.

42.

31.

46.

36.

418

.73.

831

.116

.2M

eetin

gPa

rtic

ipan

ts(L

ess

than

100

Atte

ndee

s)2.

63.

010

.05.

81.

40.

01.

55.

01.

55.

00.

44.

2M

eetin

gPa

rtic

ipan

ts(O

ver

100

Atte

ndee

s)4.

61.

713

.08.

03.

911

.67.

313

.02.

25.

81.

411

.5To

urG

roup

s-

Dom

estic

3.6

6.7

5.5

8.4

3.4

2.0

4.5

8.2

10.3

2.3

3.9

17.7

Tour

Gro

ups

-Fo

reig

n0.

93.

321

.37.

21.

00.

08.

02.

014

.11.

011

.611

.3O

ther

7.6

4.4

6.0

0.8

1.5

0.7

0.5

2.4

2.2

3.8

10.0

1.5

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

Cou

ntry

ofO

rigi

nof

Gue

sts

Ahm

'bad

Coc

hin

Jaip

urH

yder

abad

Nag

pur

Bho

pal

Indo

reTh

iruv

'pur

amV

adod

ara

Uda

ipur

Agr

a

CO

MP

OS

ITIO

N

Five

-Sta

r

&Th

ree-

Sta

r

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Five

-Sta

r

Dlx

,&

F our

Sta

r

Thre

e-

Sta

r&

Two-

Sta

r

Four

-Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&O

ther

s

Thre

e-S

tar

&

Her

itag

e

Thre

e-S

tar,

Two-

Sta

r&

One

-Sta

r

Four

-Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Five

-Sta

r

Dlx

&

Her

itag

e

Five

-Sta

rD

lx,

Five

-Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

95

55

ID4

411

44

6

AS

EAN

*3.

2%11

.2%

2.4%

4.3%

6.5%

26.5

%1.

3%4.

4%0.

2%0.

8%2.

8%

Aus

tral

ia3.

45.

22.

03.

21.

32.

81.

51.

50.

34.

35.

4C

anad

a3.

21.

71.

81.

91.

86.

56.

32.

40.

22.

92.

7C

arib

bean

0.8

0.0

0.0

0.4

0.4

0.0

0.0

0.2

0.0

0.0

0.2

Chi

na1.

12.

61.

22.

01.

32.

31.

00.

80.

11.

12.

1Fr

ance

3.6

6.4

17.4

10.4

1.7

4.3

4.5

4.7

0.3

15.2

10.7

Ger

man

y7.

410

.05.

63.

26.

73.

04.

08.

40.

68.

712

.7Ja

pan

2.3

4.4

7.6

3.9

1.3

18.5

4.5

4.0

0.4

3.1

7.4

Mid

dle

East

3.0

6.9

0.8

0.4

6.1

0.5

0.5

1.7

0.0

0.5

2.1

Oth

erEu

rope

an2.

68.

211

.43.

73.

62.

84.

39.

02.

320

.06.

1R

ussi

a0.

80.

83.

00.

20.

70.

52.

01.

60.

10.

11.

1S

AA

RC

**21

.75.

81.

24.

620

.62.

83.

32.

423

.70.

52.

1S

outh

Afr

ica

1.5

1.9

0.2

1.2

1.0

0.8

0.3

1.3

0.1

0.3

1.1

UK

8.6

13.8

25.6

11.0

9.7

10.3

28.3

40.2

11.9

14.8

14.6

US

A17

.813

.314

.66.

731

.35.

331

.07.

654

.614

.410

.6O

ther

19.1

8.0

5.2

43.1

6.0

13.5

7.5

9.7

5.3

13.4

18.5

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.1

100.0

100.0

100.0

100.0

*A

SEA

N:A

ssoc

iatio

nof

Sou

thEa

stA

sian

Nat

ions

**S

outh

Asi

anA

ssoc

iatio

nfo

rR

egio

nalC

o-op

erat

ion

-In

dia,

P aki

stan

,Ban

glad

esh,

Sri

Lank

a,N

epal

,Bhu

tan,

Mal

dive

s

�� +0 ��

��

��

��8�� 6��"��=�2��G��6��

Ave

rage

Month

lyO

ccupancy

Ahm

'bad

Coch

inJa

ipur

Hyd

era

bad

Nagpur

Bhopal

Indore

Thir

uv'

pura

mS

him

laV

adodara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

Four

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

eri

tage

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Four-

Sta

r,

Thre

e-S

tar

&

Two-S

tar

Four-

Sta

r,

Thre

e-S

tar

&

Two-S

tar

Thre

e-S

tar

&

Two-S

tar

Fiv

e-S

tar

Dlx

&H

eri

tage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

85

55

44

610

ID4

46

Janu

ary

69

.5%

68

.4%

70

.4%

83

.4%

72

.4%

64

.5%

65

.4%

63

.7%

80

.6%

45

.5%

62

.9%

68

.5%

Febr

uary

67

.16

6.9

73

.18

4.4

76

.25

8.8

72

.06

4.7

75

.84

7.5

65

.47

4.2

Mar

ch5

9.3

58

.16

3.2

76

.67

1.4

54

.86

1.8

56

.56

2.4

41

.54

7.1

53

.5A

pril

53

.36

1.2

45

.25

5.3

70

.25

0.3

67

.56

1.0

48

.84

4.0

29

.74

5.9

May

52

.96

6.6

26

.54

4.8

70

.84

6.3

68

.36

3.5

43

.04

8.0

11

.43

5.3

June

55

.95

4.6

26

.64

7.2

73

.25

3.0

58

.06

2.0

32

.24

9.0

11

.23

0.9

July

56

.55

0.1

27

.75

1.4

60

.85

2.5

52

.36

1.5

34

.04

6.8

21

.83

7.0

Aug

ust

53

.15

9.5

45

.36

0.1

53

.45

7.5

49

.56

0.0

43

.64

9.3

52

.84

2.6

Sep

tem

ber

63

.56

6.3

10

3.3

61

.75

7.4

64

.55

9.3

62

.54

5.3

51

.34

0.7

44

.8O

ctobe

r6

0.3

69

.55

7.6

71

.05

8.4

67

.55

9.3

58

.85

4.3

49

.86

4.6

51

.0N

ove

mbe

r7

2.1

73

.77

1.2

80

.27

6.6

69

.35

8.5

61

.26

9.7

52

.86

9.5

66

.2D

ecem

ber

73

.97

9.0

68

.08

2.2

75

.27

2.5

61

.06

3.7

83

.26

0.0

71

.06

2.9

Ave

rage

Daily

Occ

upancy A

hm

'bad

Coch

inJa

ipur

Hyd

era

bad

Nagpur

Bhopal

Indore

Thir

uv'

pura

mS

him

laV

adodara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

Four

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

eri

tage

Thre

e-S

tar,

Two-S

tar

&

One-S

tar

Four-

Sta

r,

Thre

e-S

tar

&

Two-S

tar

Four-

Sta

r,

Thre

e-S

tar

&

Two-S

tar

Thre

e-S

tar

&

Two-S

tar

Fiv

e-S

tar

Dlx

&H

eri

tage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

84

45

44

67

ID4

ID5

Mond

ay5

9.0

%5

7.6

%2

9.0

%5

4.3

%7

3.2

%5

8.8

%6

3.3

%5

2.5

%5

2.0

%4

8.3

%3

8.3

%

Tues

day

64

.45

8.5

21

.76

3.3

79

.46

5.0

67

.36

0.0

55

.75

5.0

41

.0W

edne

sday

68

.05

4.8

21

.06

7.7

76

.65

5.0

69

.06

5.0

57

.06

3.0

43

.0Thu

rsda

y6

6.0

60

.62

4.0

73

.07

5.8

57

.57

1.8

66

.75

5.3

55

.74

3.0

Frid

ay5

4.4

63

.24

5.3

69

.06

9.2

52

.55

7.3

62

.55

8.1

55

.03

7.0

Sat

urda

y4

9.2

64

.44

8.7

64

.35

7.6

41

.34

9.0

48

.35

8.9

38

.36

1.0

Sun

day

46

.25

2.5

35

.35

6.7

51

.83

2.5

42

.53

7.5

55

.33

0.0

47

.0

�� +, ��

��

��

��8�� 6��"��=�2��0��*�2��

Mark

etin

gM

edia

-P

erce

nta

ge

ofH

otel

sU

sing

Each

Med

ia

Ahm

'bad

Coc

hin

Jaip

ur

Hyd

erabad

Nagpur

Bhop

al

Indor

eThir

uv'

pura

mS

him

laV

adod

ara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

F our

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

erit

age

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&

Two-

Sta

r

Fiv

e-S

tar

Dlx

&

Her

itage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

84

64

4ID

411

ID4

46

Dire

ctM

ail

10

0.0

%8

7.5

%7

5.0

%1

00

.0%

75

.0%

75

.0%

10

0.0

%90.9

%1

00

.0%

10

0.0

%6

6.7

%

Hot

elW

ebsi

te1

00

.07

5.0

10

0.0

83

.37

5.0

0.0

50

.08

1.8

75.0

10

0.0

66

.7Lo

yalty

Car

dP

rogr

am4

0.0

25

.05

0.0

50

.07

5.0

0.0

25

.03

6.4

50.0

50

.03

3.3

Mer

chan

disi

ng4

0.0

25

.00

.03

3.3

50

.07

5.0

25

.03

6.4

0.0

25

.00

.0O

ther

Inte

rnet

Site

60

.06

2.5

75

.05

0.0

25

.00

.05

0.0

54

.675.0

10

0.0

33

.3O

utdo

orA

dver

tisin

g6

0.0

87

.51

00

.06

6.7

25

.05

0.0

75

.06

3.6

75.0

50

.05

0.0

Prin

tA

dver

tisin

g1

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.01

00

.0100.0

10

0.0

Pro

mot

ions

10

0.0

87

.51

00

.08

3.3

10

0.0

0.0

75

.09

0.9

50.0

75

.08

3.3

Rad

ioA

dver

tisin

g2

0.0

12

.50

.01

6.7

0.0

0.0

25

.00

.00.0

0.0

0.0

Tele

mar

ketin

g1

00

.08

7.5

75

.05

0.0

10

0.0

25

.05

0.0

63

.61

00

.02

5.0

50

.0TV

Adv

ertis

ing

10

0.0

37

.55

0.0

16

.72

5.0

0.0

25

.04

5.5

75.0

50

.05

0.0

Sou

rce

ofA

dva

nce

Res

erva

tion

s Ahm

'bad

Coc

hin

Jaip

ur

Hyd

erabad

Nagpur

Bhop

al

Indor

eThir

uv'

pura

mS

him

laV

adod

ara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

Four

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

erit

age

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&

Two-

Sta

r

Fiv

e-S

tar

Dlx

&

Her

itage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

84

66

44

411

ID4

47

Cha

inC

entr

alR

esvn

.S

ys.

8.4

%1

0.0

%3

3.3

%1

0.0

%0

.7%

0.0

%2

.3%

0.0

%1

6.0

%5

.0%

24.3

%1

4.4

%

Dire

ctEn

quir

y/H

otel

Rep

.6

2.0

48

.01

5.0

64

.57

1.2

84

.75

8.8

73

.83

0.3

51

.25

.72

5.9

Glo

bal D

istr

ibut

ion

Sys

.(G

DS

)1

.00

.01

.70

.00

.00

.00

.80

.00.2

1.8

0.8

1.1

Hot

el/C

hain

Web

Site

10

.46

.83

.34

.53

.50

.01

5.7

6.3

2.6

3.8

2.3

4.7

Trav

elA

gent

&To

urO

pera

tor

7.8

18

.63

1.7

12

.71

6.0

8.3

14

.01

0.3

39

.51

4.5

46

.33

6.7

Oth

erO

nlin

eR

esvn

.S

ys.

2.0

1.9

1.7

0.8

4.2

0.0

0.3

0.0

3.2

7.5

17

.01

.1O

ther

Web

site

s2

.02

.00

.00

.00

.20

.01

.30

.01.5

3.8

0.0

5.6

Oth

ers

6.4

12

.81

3.3

7.5

4.3

7.0

7.0

9.8

6.9

12

.53

.81

0.4

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

��

��

��8�� 6��"��=��

�� +- ��

��

��

��

�8�� 6��"��=�1��,��2��

Paym

ent

Met

hod

s

Ahm

'bad

Coc

hin

Jaip

ur

Hyd

erabad

Nagpur

Bhop

al

Indor

eThir

uv'

pura

mS

him

laV

adod

ara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

Four

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

erit

age

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&

Two-

Sta

r

Fiv

e-S

tar

Dlx

&

Her

itage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

10

66

46

56

10

ID4

46

Cas

hS

ales

(inc

ludi

ngch

eque

s&

draf

ts)

16.9

%50.2

%20.3

%53.5

%35.8

%64.7

%31.1

%53.7

%30.6

%47.5

%15.5

%45.5

%

Cre

ditC

ard

Sal

es52.2

30.9

20.3

28.6

43.7

20.8

33.0

25.2

38.1

29.8

28.3

17.3

Cre

ditS

ales

(Oth

erth

anC

ards

)30.9

18.4

59.3

17.9

20.5

14.5

33.9

19.5

28.1

20.3

54.5

37.2

Elec

tron

icFu

ndTr

ansf

er0.0

0.5

0.0

0.0

0.0

0.0

2.0

1.7

3.2

2.5

1.8

0.0

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

0.0

100.0

100.0

100.0

Cre

dit

Card

sU

sed

Ahm

'bad

Coc

hin

Jaip

ur

Hyd

erabad

Nagpur

Bhop

al

Indor

eThir

uv'

pura

mS

him

laV

adod

ara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

F our

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

erit

age

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&

Two-

Sta

r

Fiv

e-S

tar

Dlx

&

Her

itage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:4

96

64

65

511

ID4

46

Am

eric

anEx

pres

s11.8

%5.9

%22.7

%9.1

%15.0

%12.4

%12.8

%6.2

%8.3

%9.3

%27.6

%19.3

%

Din

ers

Clu

b15.9

13.0

4.2

3.9

5.0

6.7

9.8

4.4

7.1

21.0

0.7

2.1

Mas

terc

ard/

Euro

card

35.4

29.7

25.2

28.3

30.5

32.5

37.2

39.0

35.3

20.0

33.0

35.2

Vis

a31.9

37.8

37.7

57.1

48.8

41.5

40.2

40.4

45.6

43.3

38.8

42.5

Oth

er5.0

13.6

10.3

1.7

0.8

7.0

0.0

10.0

3.7

6.3

0.0

1.0

Tota

l100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

100.0

0.0

100.0

100.0

100.0

Ave

rage

Cre

dit

Card

Col

lect

ion

Charg

es

Ahm

'bad

Coc

hin

Jaip

ur

Hyd

erabad

Nagpur

Bhop

al

Indor

eThir

uv'

pura

mS

him

laV

adod

ara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,&

F our

Sta

r

Thre

e-S

tar

&Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&

Oth

ers

Thre

e-S

tar

&H

erit

age

Thre

e-S

tar,

Two-

Sta

r&

One-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Four-

Sta

r,

Thre

e-S

tar

&

Two-

Sta

r

Thre

e-S

tar

&

Two-

Sta

r

Fiv

e-S

tar

Dlx

&

Her

itage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

resp

onse

s:5

86

54

55

410

ID4

45

Am

eric

anEx

pres

s3.6

2.4

3.2

3.6

3.5

2.9

3.6

2.4

3.2

1.5

3.5

3.5

Din

ers

Clu

b2.2

1.2

1.7

2.2

2.2

1.5

2.5

1.5

1.5

2.6

2.1

1.6

Mas

terc

ard/

Euro

card

1.6

2.5

1.7

1.5

2.1

2.5

1.8

1.8

2.0

2.4

1.6

1.7

Vis

a1.6

2.6

1.7

1.5

2.0

2.5

1.8

1.8

1.9

2.7

1.6

1.7

�� +. ��

��

��

��

�8�� 6��"��=��*��

Ahm

'bad

Cochin

Jaip

ur

Hydera

bad

Nagpur

Thir

uv'p

ura

mV

adodara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,

&Four

Sta

r

Thre

e-S

tar

&

Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&O

thers

Four-

Sta

r,

Thre

e-S

tar

&

Tw

o-S

tar

Thre

e-S

tar

&

Tw

o-S

tar

Fiv

e-S

tar

Dlx

&

Heri

tage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

responses:

58

44

44

94

4ID

Accounting

Syste

m100.0

%75.0

%66.7

%100.0

%100.0

%100.0

%66.7

%100.0

%100.0

%

Call

Accounting

Syste

m60.0

62.5

66.7

75.0

75.0

25.0

44.4

66.7

75.0

Centr

alR

eserv

ation

Syste

m(C

RS

)80.0

50.0

66.7

50.0

25.0

0.0

33.3

33.3

100.0

Ele

ctr

onic

Keycard

60.0

0.0

33.3

50.0

0.0

0.0

11.1

33.3

50.0

Energ

yM

anagem

entS

yste

m40.0

25.0

0.0

25.0

0.0

0.0

22.2

0.0

75.0

Inte

rnet/

E-M

ail

100.0

87.5

100.0

100.0

100.0

25.0

88.9

66.7

100.0

Inte

rnet/

Website

100.0

62.5

100.0

100.0

100.0

25.0

88.9

0.0

100.0

Intr

anetS

yste

m80.0

37.5

33.3

25.0

25.0

0.0

44.4

66.7

100.0

LocalA

rea

Netw

ork

(LA

N)

100.0

62.5

100.0

100.0

100.0

0.0

66.7

33.3

100.0

Managem

entIn

form

ation

Syste

m(M

IS)

100.0

62.5

100.0

75.0

100.0

25.0

22.2

66.7

100.0

Poin

tof

Sale

Syste

mfo

rF&

B100.0

50.0

100.0

100.0

100.0

0.0

33.3

33.3

100.0

Pro

pert

yM

anagem

entS

yste

m80.0

37.5

100.0

100.0

50.0

0.0

44.4

33.3

75.0

Yie

ldM

anagem

entS

yste

m40.0

25.0

0.0

25.0

25.0

0.0

33.3

0.0

50.0

Oth

er

40.0

0.0

0.0

25.0

0.0

0.0

11.1

0.0

25.0

Ahm

'bad

Cochin

Jaip

ur

Hydera

bad

Nagpur

Thir

uv'p

ura

mV

adodara

Udaip

ur

Agra

CO

MP

OS

ITIO

N

Fiv

e-S

tar

&

Thre

e-S

tar

Four-

Sta

r&

Thre

e-S

tar

Fiv

e-S

tar

Dlx

,

&Four

Sta

r

Thre

e-S

tar

&

Tw

o-S

tar

Four-

Sta

r&

Thre

e-S

tar

Thre

e-S

tar

&O

thers

Four-

Sta

r,

Thre

e-S

tar

&

Tw

o-S

tar

Thre

e-S

tar

&

Tw

o-S

tar

Fiv

e-S

tar

Dlx

&

Heri

tage

Fiv

e-S

tar

Dlx

,Fiv

e-

Sta

r,Tw

o

Sta

r&

Oth

ers

Num

ber

of

responses:

56

44

44

94

44

Air

(Ext

ern

alEm

issio

ns)

60.0

%33.3

%33.3

%31.2

%25.0

%5

0.0

%6

6.7

%3

3.3

%6

6.7

%3

7.5

%

Air

(Indoor

Air

Qualit

y)

100.0

33.3

33.3

33.3

25.0

25

.06

6.7

66

.76

6.7

0.0

Com

munity

Inte

raction

60.0

16.7

33.3

33.3

25.0

0.0

55

.60

.06

6.7

0.0

Energ

yC

onsum

ption

(Ele

ctr

ic)

100.0

100.0

100.0

100.0

100.0

75

.01

00

.01

00

.01

00

.01

00

.0Energ

yC

onsum

ption

(Gas)

100.0

83.3

100.0

100.0

100.0

75

.01

00

.06

6.7

10

0.0

10

0.0

Energ

yC

onsum

ption

(Oil)

100.0

83.3

66.7

100.0

100.0

0.0

77

.86

6.7

10

0.0

10

0.0

Fre

sh

Wate

rQ

ualit

y100.0

66.7

33.3

66.7

100.0

25

.06

6.7

66

.71

00

.06

6.7

Nois

e(E

xtern

al)

80.0

16.7

33.3

0.0

25.0

75

.06

6.7

33

.36

6.7

0.0

Nois

e(I

nH

ouse)

60.0

66.7

33.3

66.7

50.0

75

.05

5.6

66

.76

6.7

0.0

Solid

Waste

Dis

posal

80.0

33.3

66.7

0.0

75.0

50

.06

6.7

0.0

33

.30

.0S

olid

Waste

Pro

duction

(Qualit

y)

80.0

33.3

33.3

33.3

25.0

0.0

44

.43

3.3

66

.70

.0S

olid

Waste

Pro

duction

(Segre

gation)

80.0

33.3

33.3

66.7

25.0

0.0

55

.63

3.3

66

.70

.0S

olid

Waste

Pro

duction

(Volu

me)

80.0

50.0

0.0

33.3

25.0

50

.04

4.4

33

.33

3.3

33

.3S

taff

Tra

inin

gin

Environm

enta

lIs

sues

100.0

16.7

33.3

66.7

50.0

0.0

77

.83

3.3

66

.73

3.3

Use

of

Chem

icals

(House

Keepin

g)

100.0

83.3

66.7

100.0

100.0

10

0.0

88

.91

00

.01

00

.01

00

.0U

se

of

Chem

icals

(Main

tenance)

100.0

50.0

66.7

100.0

100.0

10

0.0

66

.71

00

.01

00

.01

00

.0U

se

of

Pesticid

es

and

Herb

icid

es

(Dry

Rations)

80.0

16.7

33.3

66.7

25.0

75

.02

2.2

33

.36

6.7

0.0

Use

of

Pesticid

es

and

Herb

icid

es

(Gre

en

Gro

ceries)

80.0

16.7

33.3

100.0

25.0

75

.03

3.3

33

.36

6.7

33

.3U

se

of

Pesticid

es

and

Herb

icid

es

(Hor t

iculture

/G

ard

ens)

100.0

33.3

100.0

66.7

100.0

10

0.0

66

.76

6.7

10

0.0

33

.3U

se

of

Pesticid

es

and

Herb

icid

es

(Insid

eB

uild

ing)

80.0

50.0

66.7

66.7

50.0

75

.06

6.7

66

.71

00

.00

.0U

se

of

Pesticid

es

and

Herb

icid

es

(PestC

ontr

ol)

100.0

83.3

100.0

33.3

75.0

10

0.0

88

.96

6.7

10

0.0

66

.7U

se

of

Pesticid

es

and

Herb

icid

es

(Public

Are

a)

80.0

33.3

66.7

33.3

50.0

75

.06

6.7

66

.71

00

.00

.0W

aste

Wate

rQ

ualit

y60.0

66.7

33.3

66.7

50.0

0.0

33

.33

3.3

10

0.0

0.0

Waste

Wate

rVolu

me

80.0

66.7

66.7

100.0

50.0

0.0

55

.63

3.3

10

0.0

66

.7W

ate

rC

onsum

ption

100.0

100.0

66.7

100.0

100.0

50

.07

7.8

10

0.0

10

0.0

10

0.0

�� 0/ ��

˘ ˇˆ ˙˝ ˇ ˇ˛ ˚ - hospitality net – north america five-star four-star three-star two-star...

Documents