前台接待张茜前台接待 what kind of room would you like 您想预定什么样的房间

前台接待张茜

前台接待

What Kind of Room

Would You Like

您想预定什么样的房间

Key Words ：

reservation[rezə'veɪʃə n] 预定（ n. ）reserve [rɪ'zɜ:v] 预定（ v. ）book[bʊk] 预定suite [swi:t] 套房 presidential suite [prezɪ'denʃl][swi:t] 总统套房single room ['sɪŋɡl] 单人间double room 双人间triple room ['trɪpl] 三人间standard room ['stændəd] 标准间reception[ri’sepʃən] n. 接待 ;

receptionist [ ri’sepʃənist] n. 接待员 Reception desk 前台registration [,redʒis‘treiʃən ] n. 登记 ; 注册confirmation[kɒnfə‘meɪʃn] 确认

Talking to the Guest

情景会话

ONE

Receptionist: R Guest: G

R: Good afternoon. Welcome to our hotel. What can I do for you?

G: Yes, I have a reservation in your hotel.

R: Could I have your name?

G: John Smith.

R: Wait a moment, please. Yes, we have the reservation under you name. Could I

see your passport, please?

G: Here you are.

R: Would you please fill in this registration form?

G: Of course.

Notes ：

1.Under one’s name 以…的名义，在 .. 的名下 Example: There is a reservation under your name.

2.Would you please fill in this registration form? 您能填以下这张登记表吗？ “ 填写”还可以用 fill out, 例如： Could you fill out this form.

3.I’d like to… 相似的句型有“ I want…”“ I prefer… 。 I want a double room ．我想要一个双人间。 I prefer a quiet room ．我想要一间安静的客房。

1. Do you have a reservation? 你有预定吗？

------I have a reservation in your hotel

2.May I see your passport? 我可以看一下你的护照吗？

3.What Kind of Room Would You Like ？ / What type of

room do you want? 您想预定什么样的房间 ?

------I’d like to book a single room with bath. 我想预定一个带

卫生间的单间

脱口而出

4.How many nights are you going to stay?/How long do you i

ntend to stay? 你想住几天？

5.Could you sign your name here, please? 请在这签名

6.We look forward to your arrival.

我们期待您的光临！

Registration Form of Temporary Residence

Sample 1(1)

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房号： Room NO.( 请用正楷填写 Please use block letters)

姓名

Surname

中文姓名

Name in Chinese

国籍、地区或籍贯

/Region

性别

Sex

出生日期

Date of birth

停留事由

Reason for stay

职业 / 公司名称

Profession/Company

国（境）外住址

Home address

入住日期

Date of arrival

退房日期

Date of departure

Nationality1

Part Two Situational Dialogue

A: a receptionist B: a tour guide C: a tourist D: a tour leader

A: Good afternoon! Welcome to our hotel.

B: Good afternoon! I’d like to have two suites and ten single rooms1,

please.

A: Have you made a reservation?

B: Yes. We have booked them for our tour group from the United States.

I' m Wang Hai. I' m from China International Travel Service.

A: Oh, I, m sorry. There is no reservation from your service.

B: I' m sure we have made a reservation. Could you check again a

reservation for Friday for the tour group from the United States?

A: All right. Let me check again. Ah, yes, two suites and ten single rooms

from China International Travel Service.

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SEC 1 Dialogue One


C: Is there a bath in the rooms? I feel like taking a bath right now.

A: Yes, every room is equipped with2 a bath, a telephone and an air-

conditioner.

C: That's good!

A: Can I see your passports, please?

D: Yes, these are our passports.

A: Thank you. Here are your passports. Please fill in3 these registration

forms.

D: The registration forms are finished. Shall we have our keys to the

rooms?

A: Of course. Here are the keys to your rooms. Your rooms are on the

third floor. The bellboy wil1 take you to your rooms.

D: Thanks!

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SEC 1B: I guess you must be tired after a long trip. If there's nothing else you

want, I will be leaving. I will meet you at the lobby on the ground floor

at seven o'clock tomorrow morning for your breakfast. You can take a

good rest tonight.

D: I don’t think there is anything else.4 You have been very considerate.

Thank you very much.

B: You are welcome. Enjoy your stay. See you tomorrow.

D: See you tomorrow.

Part Two situational Dialogue

Vocabulary

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reservation [ ,rezə'veiʃən ] n. ( 旅馆房间、剧院座位等的 ) 预定receptionist [ ri’sepʃənist] n.. 接待员suite [swi:t ] n. ( 房间、器具等的 ) 一套 ,

一付 , 一组passport [‘pɑ:spɔ:t ] n. 护照 ; 通行证 ; 执照bellboy [‘belbɔi ] n. （旅馆、俱乐部等的）行李服务员；侍者registration [,redʒis‘treiʃən ] n. 登记 ; 登记证 ; 登记人员的数目 ; 注册lobby [‘lɔbi ] n. （剧院、旅馆等的）门廊、

门厅


1. I' m from China International Travel Service.

我是中国国际旅行社的工作人员。2. We have booked two suites and ten single rooms for our tour group

from the United States.

我们已经为我们的美国旅游团预订了两件套房和十间单人房。 3. We have to start early tomorrow morning because of the busy

schedule, I’m afraid.

因为行程比较紧张，所以明天早晨我们要早点出发。4. We’d like to require a morning call at 7:00 tomorrow.

我们需要七点钟的叫早服务。5. The breakfast is available from 6:30 at the buffet at the second floor.

早晨六点半在二楼的自助餐厅提供早餐。

Useful ExpressionsFor a tour guide

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6. I guess you must be tired after a long trip. If there’s nothing else you

want, I will be leaving.

经过长途旅行大家肯定都已经有点劳累，如果没有别的事情，我就先回去了。7. I will meet you at the lobby on the ground floor at eight o'clock

tomorrow morning.

明天早晨八点钟我在一楼大厅等你们。8. We are going to check out this morning. Is everybody here?

今天早晨我们要结账离店，人都到齐了吗？9. Would you please come with me to check the luggage?

我们一起来检查一下行李吧！10. Can you go with me to the front desk to check out ?

你能和我一起到前台结账吗？

Useful Expressions

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1. I reserve a standard suite three weeks ago. I’m …

我是…，我在三周前预定了一间标准套。2 ． I’ve just arrived from Hong Kong. Could you let me have a room

for tonight?

我刚从香港来，想知道现在有没有空房？3 ． I’ll take care of the registration form.

我来填写入住登记表。4 ． I should say I prefer to stay here.

我想说我更喜欢住在这家酒店。5. A friend of mine highly recommended you hotel to me.

我的一位朋友向我极力推荐你们饭店。

Useful Expressions

For a tourist

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6. Could I pay with traveler’s checks?

我能用旅行支票付款吗？7 ． Is this where I can pay my hotel bills?

是在这结账吗？8 ． My room number is … and I’d like to check out now.

… 房间，现在就结帐。9 ． Is there a special rate for a group reservation?

团体预定有优惠吗？10. What if there isn’t any room then?

倘若到时候没有空房怎么办？

Useful Expressions

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Part Three Writing-skillHow to Fill in a Registration Form

Tips for reference

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Generally speaking, a registration form for a foreigner client should

include the following items, such as nationality, full name, date of birth,

sex, passport number and type of visa, reason and duration for stay, entry

time and place, reception unit; More over, it also should cover the details

as to the room number, rate, arrival and departure time, form of payment,

address, the client’s signature, the receptionist’ signature and the hotel’s

duty-free declaration etc.

Part Three Writing-skill

Please fill in a registration form at hotel on the following basis: The

number of the tourists is 13, the arrival & departure dates is from May

24th to 28th, the price is 198 RMB yuan per night.

Writing Practice

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前台接待 张茜 前台接待 what kind of room would you like 您想预定什么样的房间

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前台接待张茜前台接待 what kind of room would you like 您想预定什么样的房间