01 online distribuce_30_10_12_uvod_tomas_pavlik
DESCRIPTION
Konference: Trendy v oblasti online distribuce - Úvod (Tomáš Pavlík)TRANSCRIPT
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Trendy v oblasti online distribučních kanálů
Tomáš Pavlík CEO
Profinit
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Profinit
2007 Od roku 2007 členem skupiny NFG
200+ Zaměstnanců v ČR.
14 let Již 14 let působíme na trhu v
oblasti IT.
Praha Sídlo v Praze.
312 mil. Obrat za rok 2011 dosáhl 312 mil. Kč
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Profinit
Software Development
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Data Management
Online Customer
Collaboration
CPM
Employee Collaboration
Customer Intelligence
Sales Force Automation
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Ministerstvo spravedlnosti ČR
Profinit
Finance Telco Ostatní
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Megatrend = Customer Engagement
Copyright © 2008, 8 2010 Gallup, Inc.
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Customer Engagement
o Customer Collaboration
o User Experience
o Customer Intelligence
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Customer Collaboration
ISSUE!
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Customer Collaboration
Social technologies Email, document sharing & portals
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User Experience
o Jednoduchost navigace
o Různá koncová zařízení (smartphony, tablety, TV, PC, Apple, …)
podporující mobilitu uživatele
o Živá interakce jako součást systému (chat, video, …)
o Integrace se sociálními sítěmi
Choose “START” to shutdown your Windows
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Customer Intelligence