08 ponencia: informe de análisis del bpms, bpm & bpaas market survey 2014
DESCRIPTION
Informe de Análisis del BPMS, BPM & BPaaS Market Survey 2014. por Josep Cos, Director General de proceedit Cloud BPM Discovery SeminarTRANSCRIPT
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 1
proceeditCloud BPM Discovery
Seminar - Analysis BPM Market Survey 2014
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 2
BPM Market Survey 2014
Datos de la Encuesta 1
+100KProfesionales invitados aparticipar
+240Respuestasobtenidas
42Países representados 233
Número de organizacionesrepresentadas
4.800KTotal de empleados representados
7018.800
Moda/Media de empleados/compañía
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 3
BPM Market Survey 2014
Datos de la Encuesta 2
35Preguntas 20Tiempo medio de respuesta (minutos)
23-052014
Fecha Inicio17-112014
Fecha Análisis
SurveyMonkey
Medio Utilizado
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 4
Question 1 - Participants by Professional Activity
Question
1
11,4 %8,4 %
17,7 %
16,5 %
Working in a private end
user company
Working in a business
consultancy company
Others
Free-lance professional
Working in a technological consultancy
company
Working in a BPMS Software
Vendor
11,0 %
16,5 %
Enterprise Partner/Owner
8,0 %
Working in a Technology
Vendor
Entrepreneur
5,5 %
5,1 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 5
Question 1 - Participants by Type of Company
Question
1
16,9 %35,4 %
40,5 %
End Users Others
Partners
7,2 %
Vendors
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 6
Question 2 – Countries of Survey Respondents
Argentina.
Austria
Belgium.
Bangladesh.
Bolivia.
Brazil.
Canada.
Chile.
Colombia.
Costa Rica.
Ecuador.
El Salvador.
France.
Germany.
Guatemala.
Hungary.
India.
Iran.
Israel.
Italy.
Mexico.
Netherlands.
Pakistan.
Panamá.
Peru.
Poland
Portugal.
Romania.
Russia.
Singapore.
Slovakia.
Slovenia
Spain.
Switzerland.
Tajikistan.
Tunisia.
Turkey.
UAE.
UK.
Uruguay.
USA.
Venezuela.
¡42 Países!
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 7
Question 2 – Distribution of Participants per Country
0
20
40
60
80
100
120
Nu
mb
re o
f P
arti
cip
an
ts
Distribution of Participants per Country
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 8
Question 3 – Distribution of Participants per Employees
0
5
10
15
20
25
30
1 10 100 1,000 10,000 100,000 1,000,000
Nu
mb
er o
f R
esp
on
dan
ts
Nuber of Employees
Distribution of Respondants per Number of Enployees
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 9
Question 3 – Distribution of Participants per Employees
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
1 10 100 1,000 10,000 100,000 1,000,000
% R
esp
on
dan
ts
Number of Employees
Distribution of Respondants per Number of Employese
Average declared 70Employees
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 10
Question 4 – Distribution by Sectors
Question
4
12,9 % 3,7 %
18,9 %
18,4 %
Software Industry
Information Technology
Others
BankingConsultancy
Public Education
6,5 %
36,4 %
Others Services
3,2 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 11
Question 5 - Involved in BPMS, BPM or BPaaS?
Question
5
16,4 %43,8 %
27,6 %
As Vendors & Partners
NotInvolved
As End Users
12,2%
Others
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 12
Question 5 – Involved in BPMS, BPM or BPaaS?
Question
510,9 %
10,5 %
22,3 %
12,2 %
As Business Consultant
Not at all As Others
As IT Manager
As Technological
Consultant
As Business Manager
7,6 %
16,4 %
In Sales
As Actor in BPM
Processes
7,6 %7,1 %
5,5 %
As Decider
End Users
30,7 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 13
Question 6 – Have you Already Implemented BPM?
Question
611,3 %
15,1 %
19,8 %
11,3 %
Not at all
Yes 2 – 5Processes
Yes > 50Processes
Not yet but Discovering,
Mapping, Defining
Not yet but Studying
Yes 5 – 10Processes10,4 %
8,0 %
Yes our 1st
Process
Yes 25 – 50Processes
Yes 10 – 25Processes
8,5 %
6,1 %
9,4 %
0
1
10
100
1,000
10,000
0% 1% 10% 100%
Nu
mb
er o
f B
PM
Pro
cess a
lread
y im
pla
nte
d
% of Organizations
Distribution of BPM Processes Implanted per Organization
1,3 %
2,7 %
22 %
47 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 14
Question 6 – Distribution of BPM Process Implantation
Masters 1,3 %
Seniors 1,4 %
Juniors 19,3 %
Not in yet 53 %
Beginners 25 %
Main Barriers & Brakes for BPM Adoption% of
Answers
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 15
Question 7 – Main Barriers & Brakes for BPM Adoption
Difficulties on the integration with corporate applications
Cultural barriers of managers and users
Difficulties on discovering/mapping/defining processes
High cost of development/integration of BPM Processes
2
1
3
4
11,6
Afraid of the difficulties of the change management5
Not easy to convince our management level6
High cost of license of the BPMS Platforms7
Business driven by persons, no way to automate (¿?)8
High cost of the maintenance BPM processes9
8,6
7,9
6,3
5,7
4,8
4,5
4,5
4,1
Most Difficult Phases in BPM Implementation% of
Answers
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 16
Question 8 – Most Difficult Phases in BPM Implementation
Users adoption / Change management
Business process mapping
Business process discovering
Integration with corporate applications
2
1
3
4
8,8
Process standardization 5
Business process optimization (OPEX) 6
Cost and benefit estimation 7
Investment justification (ROI, IRR, ...) 8
Development 9
7,5
7,0
6,2
5,9
4,9
4,9
4,4
4,4
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 17
Question 9 – Distribution of Hours of Effort per Process
0
1,000
2,000
3,000
4,000
5,000
6,000
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Eff
ort
Hou
rs p
er P
rocess
% of Answers
Distribution of Hours of Effort per Process
Average declared
BPM effort per
organization:
600 Hours/Process
0
25
50
75
100
125
150
175
200
225
250
275
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Decla
red
Tasks p
er P
rocess
% of Answers
Distribution of Declared Tasks per Process
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 18
Question 10 – Distribution of Tasks per Process
Average declared
process complexity
per organization
31 Tasks/Process
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 19
Question 12 – Best Type of BPMS Platform for you?
Question
1220,4 % 12,9 %
21,8 %
Big global BPMSspecialized
software vendors
Top five biggestgeneralist
software vendors
On-line low-cost
BPMS platforms
Own internal development
20,4 %
8,8 %
Open softwarefree-license
BPMS platforms
Medium sizeglobal BPMSspecialized
software vendors
Small size localBPMS specializedsoftware vendors9,5 %
6,1 %
1
4
5
6
3
2
7
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 20
Question 12 – Top 3 Best Suitable BPMS Platform
10,9 % 8,7 %8,9 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 21
Question 12 – Top 10 Best BPMS Platform
Question
136,3 %
3,7 %
10,9 %
8,7 %
IBM
AuraPortal
SoftwareAG
BonitaSoftBizAgiSAP
NetWeaver
6,3 %
4,8 %
Intalio
8,9 %
Oracle BPMS
Microsoft
3,5 %
39,9 %
PegaSystems
Others
3,5 %
3,5 %
1
4 5
3
2
7
9
8
6
10
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 22
Question 12 – Best Suitable BPMS Platforms
0% 1% 2% 3% 4% 5% 6% 7% 8% 9% 10% 11%
Genexus BPMS
Metastorm (OpenText)
PowerPoint
W4
jbpm (RedHat)
K2
ProcessMaker (Colosa)
Adobe LifeCycleES
iGrafx
Activiti (Alfresco)
Polymita (RedHat)
Appian
Metasonic
Ultimus
Visio
Aris
Tibco Software
Intalio
Microsoft
Software AG webMethods
Pegasystems
SAP NetWeaver
BizAgi
BonitaSoft
Oracle BPMS
AuraPortal
IBM BPM (ex Lombardi)
Most Suitable BPMS Platforms
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 23
Question 17 – Top 10 BPMS Selection Criteria
Question
17
10,3 %
7,4%
19,6 %
11,3 %
Integration Capabilities
Dynamism & Flexibility
Maintenance& Support
Usability & Mobility
TechnologyMonitoring & Analysis
9,2 %
8,8 %
Easy Design
16,3 %
Investment & Cost
Reputation
6,3 %
Scalability
6,0 %
4,7 %
1
4 53
27
9
8
6
10
Market Survey Q29 - Most Relevant BPM Benefits% of
Answers
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 24
Question 29 – Most Relevant BPM Benefits
Error reduction
Reduction of process cycle times
Real time monitoring of performance
Obtain on-line real time KPIs of our operations
2
1
3
4
8,4 %
Reduce dependence on specific employees 5
Make transparent the business rules applied 6
Improving work environment 7
Reduction of low added value administrative tasks 8
Improve SLAs compliance 9
7,4 %
5,8 %
5,5 %
5,0 %
4,7 %
4,6 %
4,0 %
3,9 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 25
Question 30 – Tangible Savings
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
% T
an
gib
le S
avin
gs
Acumulated Frequency
% Tangible Saving Distribution
Average 22 %
Tangible Savings
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 26
Question 31 – Processes to be Deployed per Year
0.1
1
10
100
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Nu
mb
er
of
Process
per y
ear
Axis Title
Processes to be Deployed per Year per Organization
Average 4,5processes per
year
Modelos deAdopción BPM
BPM Summit 2014 -Webinar – Modelos de Adopción BPM – Estimación de Ahorros BPM Tangibles
V 01 P 27
Modelos de Adopción BPM
Interno
Externo
Interna
ProcessTeam
CloudProcess Team
ConsultingCloud
Consulting
ExternaModalidad de
Desarrollo
Modalidad de Explotación
BPaaS
PT
CS
CPT
CCS
BPS
Visión BPaaScon Barreras
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 28
Pregunta 32 - Distribución Modelos Adopción BPM con
Interno
Externo
Interna
18 % 60 %
5 % 7 %
ExternaModalidad de
Desarrollo
Modalidad de Explotación
10 %
Consulting
Cloud - PT
BPaaS
Process Team
Cloud - CS
PT
CS
CPT
CCS
BPS
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 29
Question 32 - Go BPaaS?
Question
32
22 %32 %
46 %
No
Yes, but …
Yes
Barreras y Frenos para BPaaS% de
Respuestas
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 30
Barreras y Frenos de la modalidad BPaaS
Procesos BPaaS estándar, inflexibles,no adaptables, no personalizables
Datos y documentos en la nube
Interconexión con aplicaciones corporativas no incluida en servicio
2
1
3
32 %
Periodos de permanencia, cuotas fijas y mínimos de coste mensual 4
BPaaS sobre tecnología desconocida o de bajo nivel5
30 %
19 %
10 %
9 %
46 % Sí, pero ...
Visión BPaaSsin Barreras
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 31
Pregunta 32 - Distribución Modelos Adopción BPM sin
Interno
Externo
Interna
18 % 7 %
5 % 2 %
ExternaModalidad de
Desarrollo
Modalidad de Explotación
68 %
Consulting
Cloud - PT
BPaaS
Process Team
Cloud - CS
5 %
53 %
PT
CS
CPT
CCS
BPSMigración modelo Cloud > BPaaS al eliminar barreras
Cómo Romper Barreras y Frenos para BPaaSModelo
proceedit
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 32
Cómo Facilitar la Adopción del Modelo BPaaS
Procesos BPaaS adaptables, personalizados y flexibles
Datos y documentos dónde quiera el cliente
Interconexión con aplicaciones corporativas incluida en el servicio
2
1
3
Sin permanencias, sin mínimos y con cuotas variables “on-demand”4
BPaaS sobre tecnología conocida y de primer nivel (IBM)5
Go BPaaS byproceedit!
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 33
Question 34 - BPM Experience
Question
3445,7%
0,5 %
17,7 %
24,7 %
1,6 %
Excellent
Good Bad
Horrible
Very poorVery Good
9,7 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 34
Interest on proceedit’s BPM Market Survey 2014 Results
Question
3536,5 %
2,4 %
13,9 %
31,7 %
3,8 %
Extremely
Interesting
InterestingInteresting
for me
Not Interesting
at all
Not so
Interesting
Very
Interesting
11,5 %
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 35
Agradecimiento a Participantes
¡Muchas gracias a
todos los participantes
en el BPM Market
Survey 2014!
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 36
!Participe!
¡Todavía puede
participar!
es.surveymonkey.com/s/LHKY2FL
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 37
¿Preguntas?
¿Preguntas?
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 38
Información de contacto
Josep Cos, proceedit
Managing Director
+34 660 193 163
Jordi Morera, proceedit
Business Development Director
+34 669 437 871
Coud BPM Discovery Seminar - Analysis BPM Market Survey 2014 V 01 P 39
Gratitude
¡Gracias por su
Atención!