Agile. SIAM.

@daveherpen

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Dave van Herpen

Opgericht in 1974 Sogeti NL Coach: Agile, SIAM & DevOps Expertise: •  AgileBeheer, ITSM & DevOps •  Sourcing & SIAM •  Cert: ITIL, ISO20000, Lean, Agile, Scrum, SAFe, …

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Waarom cloud?

maintenance

innovation

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Agility als pivot

verbeteren

Agility verlagen

TCO

verhogen

QoS

betrouwbaar wendbaar kostenefficiënt

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Agility

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4 dimensies van Enterprise Agility

2. Dealing with size & complexity

3. Collaboration throughout the

lifecycle

1. Portfolio, risk & strategy alignment

Fit for future

Fit for enterprise

Fit for lifecycle

4. Integrating external parties

Fit for integration Sogeti Agile Portfolio Mgt

Sogeti Scaling Agile

Sogeti Agile SIAM

Sogeti Enterprise DevOps

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Fit for integration

2. Dealing with size & complexity

3. Collaboration throughout the

lifecycle

1. Portfolio, risk & strategy alignment

Fit for future

Fit for enterprise

Fit for lifecycle

4. Integrating external parties

Fit for integration

Sogeti Agile SIAM

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Wat is het?

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Wat is SIAM? �  Service Integration And Management �  Framework & Functie �  Geïnitieerd door UK Government �  Managen meerdere IT leveranciers (towers) �  Integratie services tbv business value �  Governance, processen & technologie

UK Gov: “Service integration and management lets an organisation manage the service providers in a consistent and efficient way, making sure that performance

across a portfolio of multi-sourced goods and services meets user needs.”

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Service Integration - drivers

� Delivery snelheid over meerdere partijen � Kostenreductie & omzetgeneratie in value stream � Efficiency van integratieinspanningen � Future-proof waarde van cloud investeringen � Focus op innovatie voor demandfunctie � Control & agility in balans in contracten � Kwaliteitsgrip op externe leveranciers � SPOSA (Single Point of Service Accountability)

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Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5

IT functions in Demand Organization: Information Management, Strategy, Architecture & Policy

Service Integration & Management

Programs and Projects

Operational Service Tower

Operational Service Tower

Private Cloud Providers SaaS Providers

Private Cloud Providers

Application Maintenance

Application Development

De

ma

nd Su

pp

ly

SIAM Operational Model

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Program Mgt & Governance

Overall Direction & Support Programme Risk Management

Project Management Standards

Retained supported by managed service Retained organisation SIAM services

Enterprise Architecture Architecture Vision & Design Architecture Roadmap & Plans Architecture Policy, Standards & Management

Services

Retained Controls: Procurement & Contract mgt. Vendor management. Exit management. Service/Solution Assurance Requirements development Decision analysis & Support Assurance & Validation Service Strategie & Architecture. Demand Management. Business Service Catalog Business Relationship mgt Business architecture Financial management. Service Portfolio management. Risk management

Policy & Standards mgt (incl security)

SERVICE TOWERS: eg Desktop Services, Hosting Services,Network Services (PSN), Cloud Services

System Integration

Requirement Development

Validation Integrated Project Management Project Risk Management Decision Analysis & Support

6. Service Transition Planning 6.1 Service Transistion Planning 6.2 Project Management 6.3 Release & Deployment Planning 6.4 Transformation Delivery

7. Service Validation & Testing 7.1 Test Planning & Design 7.2 Service Evaluation 7.3 Test Environment Mgt.

5. IT Security Support 5.1 Incident & Event Monitoring 5.2 Protective Monitoring 5.3 Forensic Analysis 5.4 Security Assurance/Accred. 5.5 Security Incident Prevention

1 Core SIAM 1.1 Availibility Management 1.2 Capacity Management 1.3 Change Management 1.4 Event Management

1.5 IT Service Continuity Mgmt 1.6 Service Asset & Configuration 1.7 Service Catalogue Mgmt 1.8 Service Level Management 1.9 Standards & Architecture 1.10 Financial Mgmt Support 1.11 Service Provider Management 3. Service Knowledge Management

Central Repository for all Service Management Reference material

4. Service Provide Assurance 4.1 Service Level Review 4.2 Service & Provider quality 4.3 ServProvider Compliance

2. Servicedesk 2.1 Servicedesk General, 2.2 Incident Management

2.3 Request Management 2.4 Problem Management 2.5 Access Management.

SIAM processen

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Veranderende tijden….

verbeteren

Agility verlagen

TCO

verhogen

QoS

betrouwbaar wendbaar kostenefficiënt

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1

2

3

4

….vragen om een andere aanpak!

NB: Dank aan @bartstofberg voor inspiratie (touw-metafoor)

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Business Unit 1 Business Unit 2 Business Unit 3 Business Unit 4 Business Unit 5

IT functions in Demand Organization: Information Management, Strategy, Architecture & Policy

Service Integration & Management

Programs and Projects

Operational Service Tower

Operational Service Tower

Private Cloud Providers SaaS Providers

Private Cloud Providers

Application Maintenance

Application Development

De

ma

nd Su

pp

ly

Fit for future

Fit for enterprise

Fit for lifecycle

Fit for integration

iCAB Agile

Contract Mgmt

Business Driven KPI’s & SLA’s

Agile Beheer

Value Stream

Mapping & Cycle

Time

Agile SIAM

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Business Driven KPI’s & SLA’s

BLA’s

Klant tevredenheid

KPI Breakdown

Cloud vs. SLR’s

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VSM & Cycle Time Reduction Value Stream

Mapping

Identificeren waste

Optimaliseren flow

SIAM als cycle time engine

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AgileBeheer Wendbaar

samenwerken Continu

verbeteren WI Backlogs

& NFR’s

Agile & Lean in beheer

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Agile contract management SPM: Business

KPI’s & CSI

Strategic fit > Functional fit

Peer reviews tussen leveranciers

Sturen op gedrag & vertrouwen

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iCAB SIAM =

Change Authority

Transparantie changes & events

Consolidated Release Planning

Service Introductie & Integratietesten

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Hoe kom ik er?

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Sprint 1: Afspraken

Borgen in instrumenten

Borgen in gedrag

Borgen in processen

Kick off

Assessment workshops

AgileBeheer Game

Borgenverbeteringen

Stimuleren gedrag &

competenties

Agile Beheerprocessen

Sprint 2:Operatie

Sprint 4:Verbeteren

Sprint 3: Veranderen

Deliverables per sprint:• Sprint Backlog• Borging rol & RACI• Processen & procedures• Documentatie• Acceptatie klant

Improvement Backlog

Backlog & prioriteiten

Processen & plan

Inventarisatieknelpunten

Samenwerken & experimenteren

BLA, SLA’s, WI’s, RACI

IncidentenProblems

ChangeConfig

Release

CSIReporting

Security mgt

Initiatie Realisatie & implementatie Operationeel

Agile SIAM - aanpak

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Agile SIAM - vormen

Implement Agile SIAM

Improve Agile SIAM

Cloud-proof Agile SIAM

Agile SIAM as a Service

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Dus…

24

Cloud | Syntrus Achmea 11112014

Agile SIAM

Cloud

Agile

SIAM ITIL

standaardisatie & flexibiliteit

interne IT uitgebreid

regie & integratie

wendbaar & klantgericht

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Vragen?