1 ns series v4.2 - summary - rev1.2 25 mar., 2015

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NS series V4.2

- Summary -

Rev1.2 25 Mar., 2015

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V4.2 Key Feature Enhancement List

# Items

1. One-look Networking Survivability Improvement

1-0 Overview

1-1 Quick dial improvement (for internal calls)

1-2 Forced Break mode at Isolated Mode (for External calls)

2. Small Call Center Feature Improvement

2-0 Overview

2-1 ACD Report Improvement

3. New SIP Terminals

3-0 Overview

3-1 KX-TGP600

3-2 KX-HDV100/130

4. Speed Dialing Improvement

4-1 Display Speed dialing Name

4-2 Searching Digits

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V4.2 Key Feature Enhancement List

# Items

5. Stronger Security

5-0 Overview - Fraud Call Risk

5-1 INSTALLER : 1234

5-2 MRG Port : 5060

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1. One-look Networking Survivability Improvement

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1-0.Overview

One-look Networking Survivability Improvement

When Isolated Mode is activated, incoming calls to other unit can be routed via public network. For realizing this, the following 2 enhancements are provided.

Quick dial improvement (for internal calls) Forced Break mode at Isolated Mode (for External calls)

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1-1. Quick dial improvement (for internal calls)

When the slave unit becomes Isolated Mode, the system mode will be changed to Break Mode. When making a call to extension in other site, this call will be re-routed via public network by quick dial setting.


Extn.101

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1-2. Forced Break mode at Isolated Mode (for External calls)


When the slave unit becomes Isolated Mode, the system mode will be changed to Break Mode. When receiving a incoming external call, this call will be re-routed via public network by DDI Table setting.

ICD-G 602

Used in Break modeUsed in Day mode

ICD-G 601 member : Extn.101 Extn.201

ICD-G 602 member : V-PS 301 (FWD All to DDI) Extn.201

Note) KX-NSE1xx (AK for Mobile Extension) is required to use this feature.

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2. Small Call Center Feature Improvement

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2-0 Overview

Simple Call Center solution without External server (Built-in Function)Solution

Control incoming calls efficiently by balancing the load of Agent conditions. Utilize call distribution patterns, it will improve the call management.

Queuing FeaturesQueue position can be announced.Exit from ICD queuing and leave message to VM.Queuing messages and music on hold. Transferring to a backup (overflow) extensionQueue Distribution Information

Features and Benefits >>

Improve your customer care and also expanded business opportunities.

ACD 　 MonitorACD Report

VIP priority for special treatment

Provide special treatment to the special customers.

Built in ACDReports per Call*, per Agent, per GroupMultiple Groups Status monitor is displayed 　 in supervisor’s PC

Analyze customer care status and enables efficient Agents assignment, in addition reduces costs.Recording Features

Automatic recorded voice back upAutomatic conversation recording

* Enhanced Features on V4.2

Agent Log-In/Out Wrap-Up. Multiple Group Log In by single Agent.

Uniform Call Distribution (UCD)Priority huntingCall distribution to longest idle extension

• Unanswered ICDG call can be reported on Call Report

• Auto Rec E-mail notification• Password for Auto Rec mailbox

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Small Call Center Feature Improvement

2-1. ACD Report Improvement

Unanswered ICD group call can be recorded on Call Report.This is only available for UCD and Hunting mode.

Unanswered calls can be disabled on the call report in filtering setting of call report. (Default : Disable)

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3. New SIP Terminals

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New SIP Terminals

V4.2 supports new SIP terminals called P-SIP (Panasonic SIP) as followings, KX-TGP600 KX-HDV100 KX-HDV130

3-0. Overview

Item New P-SIP UT series 3rd party SIP phone

Activation Key NSM5xx/NSM2xx NSM5xx/NSM2xx NSM7xx

V-Card Type V-SIPEXT V-UTEXT V-SIPEXT

FeatureSIP-SLT

(Same as 3rd party SIP phone)

SIP-MLT SIP-SLT

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New SIP Terminals

3-1. KX-TGP600Product Outline 　 Key Concept 　

General Specification 　

8 Simultaneous Call x 8 Handsets Up to 8 IP account, up to 8 Handsets, up to 8 simultaneous calls (Narrowband only)

Variety of Handset TPA60, TPA65, UDT121, UDT131

Wireless Desk Phone Unique model which requires no wiring Location free for installation

CAT-iq 2.0

Voice Quality HD voice, Noise Reduction

Repeater Max 6 (max 3 cascade connection)

Standard Type

(TPA60)

Repeater(A406)

Specification of TGP600 　

Base Unit(TGP600)

Wireless Desk Phone

(TPA65)

(UDT121) (UDT131)

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New SIP Terminals

3-1. KX-TGP600

There are following 2 types of registration to NS series. One to One Mode　　 Max 8 terminals with different extension numbers Use 8 SIP Extension Ports One to N Mode Max 8 terminals with same extension number Use only 1 SIP Extension Port

・・・・

SIP Extension

101 102 103 108

Max. 8 different extension numbers

< One to One Mode >

・・・・

SIP Extension

101(HS1)

Max. 8 same extension number

< One to N Mode >

101(HS2)

101(HS3)

101(HS8)

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New SIP Terminals

3-1. KX-TGP600

Repeater(A406)

Base Unit(TGP600)

Base Unit(TGP600)

Narrowband : up to 8ch Wideband : up to 4ch

CODEC ：G.711/G.729a

CODEC ：G.722

Simultaneous voice calls

Repeater(A406)

Narrowband : up to 4ch Wideband : up to 2ch

CODEC ：G.711/G.729a

CODEC ：G.722

voice calls

voice calls

Note) When the A406 connects to NS0154, it works only narrowband audio and DECT Encryption feature is not supported.

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New SIP Terminals

3-2. KX-HDV100/130Product Outline 　 General Specification 　

HDV100/130

Item HDV100 HDV130

LCD 3 Line3 Line

with back-lit

LAN Port 1 2

SIP account 1 2

PoE No Yes

SP PhoneNo Microphone( Monitor only)

Yes

HD Voice Yes Yes

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4. Speed Dialing Improvement

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Speed Dialing Improvement

4-1. Display Speed Dialing Name

1. When operating outgoing call by System Speed Dialing or Personal Speed Dialing, the speed dialing name which is assigned can be shown with dial number on the LCD of DPT or IP-PT.

2. Also the speed dialing name can be displayed at following 2 cases. 1) Redial after outgoing call by speed dialing 2) Outgoing call by using Outgoing Call Log Note: Outgoing Call Log is also improved. The content of the log contain dials and speed dialing name.

Note) This feature is supported only by NT543/NT546/NT553/NT556/NT560.

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Speed Dialing Improvement

4-2. Searching Digits

Maximum number of dial digits for searching speed dialing data is expanded to 6 digits from 2 digits on DPT and IP-PT.

Ver4.1 or before V4.2 or later

Max. # of digits for searching 2 digits 6 digits

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5. Stronger Security

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Stronger Security

5-0. Overview - Fraud Call Risk

Office

Hacker

PSTN

LAN

Global IP

Router(Port Fwd to PBX)

Internet

International etc

IP Phone

This is not trend. Skype is free of charge.

- Call from Internet using SIP remote extension by SIP password.- Call from PSTN using DISA by DISA password or using Fwd etc.- Program from Internet using Web-MC password and call by above.

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Stronger Security

5-1. INSTALLER : 1234

KX-NS version 4.2 restricts 1234 at easy setup so that dealer has to change password from 1234 forcedly. Basically do not use Port Fwd for Web-MC usually.

It was notice only.

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Stronger Security

5-2. MRG Port : 5060

KX-NS version 4.2 restricts 50xx such as 5060 and x50xx such as 15060. These are famous now for hacker. Default : 15060 is also removed.

And long SIP password and TRS level for remote SIP extension are very important.

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How to Program?

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1. Forced Break mode in Isolated Mode

Select enable on “Switch Time Service to "Break" In Isolated Mode”.


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1-1. Quick dial improvement (for internal calls)

Check “Use Quick Dial for CO rerouting during "Break" Mode”.Enter “Quick Dial number” and “Phone number”


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1-2. Forced Break mode at Isolated Mode (for External calls)


Enter ICDG Number “602” in “DDI/DID Destination-Break”

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Small Call Center Feature Improvement

2-1. ACD Report Improvement“PBX Configuration” => “3.Group” => “5.Incoming Call Distribution Group” => “3. Miscellaneous” => “ICD Group Unanswered Call Log”

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3-1. TGP600 Installation (PBX side)

Install V-SIP Extension card, then enter Password.

IP-PT (incl. P-SIP) AK is required.

New SIP terminals

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IP address : 192.168.0.241ID : adminPassword : adminpass

3-1. TGP600 Installation (Terminal side)

Web Log in for setting

Enter new IP Address

New SIP terminals

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3-1. TGP600 Installation (Terminal side)

Enter IP address for PBX, extension number, and password.

New SIP terminals

SIP extension setting PS registration

Press and hold the button for 5 seconds.Red LED flash slowly.

Press and hold the “OK” button for few seconds to start registration.Then it finish within 1 minute.

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3-1. TGP600 setting for Multi Number

After set “Yes” on “Enable Multi Number”, all PS work as same extension number. （ Default : No ）

Multi Number setting (One to N Mode)

Select PS which receive a call as same extension number.

New SIP terminals

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Appendix

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New SIP Terminals

3-1. KX-TGP600

Base Unit(TGP600)


Repeater(A406)

Repeater(A406)

Cascade connection (Up to 3 units)

Wideband : up to 2ch (A406)

Caller B

Caller C

Caller A

In this case, the caller C can NOT make a call, because the caller A and B occupy all voice call channels.

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New SIP Terminals

3-1. KX-TGP600

Base Unit(TGP600)


Repeater(A406)

Repeater(A406)

Multiple connection (Up to 6 units)

Wideband : up to 4ch (TGP600)

In this case, the first 4 callers can make calls, because TGP600 has only 4 voice call channels.However, TGP600 can be connected up to 6 units (A406).

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END

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20150312-00 NS series V4.2 Summary_Rev1.0_12Mar2015.pptx - 1st release

20150323-01 NS series V4.2 Summary_Rev1.1_23Mar2015.pptx - Significant revision

20150325-02 NS series V4.2 Summary_Rev1.2_25Mar2015.pptx - Modify #15

Modification

1 ns series v4.2 - summary - rev1.2 25 mar., 2015

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