QUESTIONNAIRE FOR CTU BUS COMMUTERS (CHANDIGARH) PLEASE GIVE YOUR FRANK AND FREE OPINION THE INFORMATION PROVIDED WILL BE KEPT STRICTLY CONFIDENTIAL AND USED FOR THE ACADEMIC PURPOSES ONLY.

1. Have you ever travelled by a CTU bus ? a) Yes b) NoIf yes, how often do you travel ?a) Daily b) Weekly c) OccasionallyWhen did you use it last?a) Yesterday b) Last week c) Dont remember2. Is there a bus stop nearby your place?a) Yes b) No Is it at a walk able distance?a) Yes b) No3. Is there a parking facility available near to your bus stop?a) Yes b) NoDo you use the park and ride facility?a) Yes b) No4. Does the bus always arrives on same time ?a) Yes b) NoIf not, how long does it take for the bus of same route to arrive if you miss it?a) 5-10 minutes b) 10-20 minutes c) More than 30 minutesWill you switch to using ctu buses if the waiting time is reduced ?a) Yes b) No5. Are the bus stops properly sheltered?a) Yes b) NoIs there a proper seating arrangement?a) Yes b) No6. Do you find route maps displayed at the bus stops?a) Yes b) NoIs it helpful?a) Yes b) No7. Do you find the new low floor buses more convenient?a) Yes b) No8. Do you always get to sit while on the journey?a) Always b) Not always9. Do you agree travelling by a bus is safe than travelling by your personal vehicles?a) Yes b) No10. Do you find reserved seats for women and senior citizens?a) Yes b) No11. Do you find the bus staff attitude friendly ?a) Yes b) No

12. Do you find the pricing policy reasonable?a) Yes b) No13. Are you aware of ctu helpline?a) Yes b) NoHave you ever made use of it ?a) Yes b) NoIf yes, are you satisfied with their response?a) Yes b) No13. Do you agree that private cabs saves your travelling time than a CTU bus ?a) Yes b) No14. Will you switch to using CTU buses if the quality aspects like reduced waiting time, neat and clean buses, properly maintained bus stops, etc are more taken care of ?a) Yes b) No