10122607 陳俐君(hotel restaurant dining the relationship between perceived value and intention to...
TRANSCRIPT
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Hotel restaurant dining: The relationship between perceived value and intention to purchase
Presenter: Anne ChenInstructor: Dr. Pi-Ying Teresa HsuDate: November 26, 2012 1
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Citation
Ashton, A., Scott, N., Solnet, D., & Breakey, N. (2010). Hotel restaurant dining: The relationship between perceived value and intention to purchase. Tourism and Hospitality Research, 10(3), 206-218.
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Contents
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Introduction
Literature Review
Methodology
Result & Conclusion
Limitation
Reflection
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Introduction
It is necessary for hotel managers to understand consumer expectations to ensure that they provide a product and service mix, which meets customer needs.
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Purpose
To seek understand how perceived value in a hotel restaurant dining context relates to intention to purchase (ITP)
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Research Question
What is the relationship between perceived value and ITP in hotel restaurant dining ?
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Literature Review
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The evaluation of a brand alliance relies on a consumer’s experience with a brand and opinions formed on the basis of several factors including the level of service experience, price paid, and word of mouth.
(Rust et al., 2005; Paswan et al., 2007)
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Literature Review
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The relationship between quality and value depends on overall service quality and improvement in core quality.
(McDougall, 2000)
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Literature Review
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Perceived sacrifice includes both a monetary (perceived price) component, and a non-monetary one such as time or energy spent.
(Monroe, 1990; Dodds et al., 1991)
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Literature Review
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Hypotheses
H1: If perceived brand image is high then intention to purchase is high.
H2: If perceived quality is high then intention to purchase is high.
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H3: If perceived sacrifice on monetary price is low then intention to purchase is high.
H4: If perceived sacrifice on non-monetary price is low then intention to purchase is high.
Hypotheses
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Methodology
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Perceived value research instrument construct
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Research Instrument of Perceived Value
Perceived Brand Image
Perceived Quality
Perceived Sacrifice
Perceived Value Construct
Consumer Attitude
Product & Service
Performance
Monetary Price Non-monetary
Price
Measurement Items
Intention to Purchase
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• Five star hotel – Henry J. Bean Bar and Grill restaurant
• Bangkok, Thailand• A total of 88 questionnaires
Pilot test
• Five star hotel – Amari Orchid Resort & Tower
• Pattaya, Thailand• A total of 377 respondents
Main study
Methodology
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Result
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H1: If perceived brand image is high then intention to purchase is high.
Model
Unstandardized
coefficients
Standardizedcoefficients t Sig. F
B Std. error Beta (β)
(Constant) -2.278 1.683 ─── -1.354 0.177 64.670(1271)***
Perceived brand image 0.628 0.078 0.439 8.042 0.000 ───
Dependent variable: Intention to purchase,R2=0.193.***P<0.001.
Table 1: Perceived brand image regression results
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H2: If perceived quality is high then intention to purchase is high.
Model
Unstandardizedcoefficients
Standardized
coefficients T Sig. F
B Std. error Beta (β)
(Constant) -1.713 1.903 ─── -0.888 0.376 44.667(1279)***
Perceived quality 0.992 0.148 0.371 6.683 0.000 ───Dependent variable: Intention to purchase,R2=0.138.***P<0.001.
Table 2: Perceived quality regression results
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H3: If perceived sacrifice on monetary price is low then intention to purchase is high.
Model
Unstandardized
coefficients
Standardized
coefficients t Sig. F
B Std. error Beta (β)
(Constant) 2.900 1.264 ─── 2.294 0.023 43.318(1287)***
Perceived sacrifice onmonetary price 1.032 0.157 0.362 6.582 0.000 ───
Dependent variable: Intention to purchase,R2=0.131.***P<0.001.
Table 3: Monetary price regression results
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H4: If perceived sacrifice on non-monetary price is low then intention to purchase is high.
Model
Unstandardized
coefficients
Standardized
coefficients t Sig. F
B Std. error Beta (β)
(Constant) -5.566 1.889 ─── -2.947 0.003 78.831(1284)***
Perceived sacrifice onnon-monetary price 1.302 0.147 0.466 8.879 0.000 ───Dependent variable: Intention to purchase,R2=0.217.
***P<0.001.
Table 4: Non-monetary price regression results
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Conclusion
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Perceived brand image, perceived quality and perceived sacrifice combine to explain over two-thirds of the variance in ITP.
Four key factors (both monetary and non-monetary price) are the decision making of consumers regarding ITP in the hotel restaurant dining context.
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Conclusion
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Limitation
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The limitations for this study revolve include its necessary selection of one particular study context; essentially, only one hotel chain located in Thailand.
Most of the participants in this study were leisure travelers.
Limitation
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Reflection
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Perceived value always influences customer intention to purchase.
On the hotel party who look forward to achieving the customers’ requirements increase intention to purchase.
Reflection
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Thank you for listening.
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