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B.B.A (2nd Semester)

2010-11

Roll No.

Enrolment No.

Subject Code: BS-110 Max. Marks-60Subject: Human Resource Management Time: 3hrs

Notes: 1. Attempt all questions. All questions are compulsory.

2. No additional answer sheet will be provided....

Q.1. Select correct alternative from the options given below: (1x10)

(a) quality of HR manager pertains looking at events or situations from theothers point of view.

(i) Fairness (ii) Empathy(iii) Emotional maturity (iv) Motivational qualities(b) is a statement of minimum acceptable human qualities necessary to

perform a job properly.

(i) Job description (ii) Job specification

(iii) Job analysis (iv) Job design

(c) The process of attracting the employees working elsewhere to join the organizationis known as

(i) Recruitment (ii) Job hunting (iii) Raiding (iv) Employee referrals

(d) A sophisticated analysis that is used to forecast human resource on the basis of therelationship between sales volume and employee size is(i) Ratio trend analysis (ii) Regression analysis

(iii) Delphi technique (iv) Work study method

(e) 360 Degree method is used in(i) recruitment (ii) selection (iii) job appraisal (iv) none of the above

(f) HRD operates at level.(i) Micro (ii) Macro

(iii) Both micro and macro (iv) None of these

(g) Under this method of development the trainee takes on the duties of the manager andperforms the exercise.

(i) Business games (ii) In- basket method(iii) Role playing (iv) Understudy assignments

(h) It is a process of gathering information from the employees about the various aspects ofthe organization while assessing the training needs.

(i) Attitude survey (ii) Analytical reasoning

(iii) Feedback (iv) None of these

P.T.O

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(i) Training is the act of increasing the knowledge and skills of an employee for doing aparticular job. This definition was given by:(i) Gary Dessler (ii) Edwin B Flippo

(iii) Michael Armstrong (iv) Michael J. Jucius

(j) A committee assignment is an example of development method.(i) on-the-job (ii) off-the-job (iii) both (i) and (ii) (iv) none of these

Q.2. Attempt any ten questions: (2x10)

(a) Explain the distinct features of human resource development.(b) Explain the role of computers in training of an employee in the organization.(c) How performance appraisal can be made more effective?(d) Discuss various objectives of performance appraisal.(e) Write short note on job rotation and management games.(f) What factors should be taken into account for evaluating the training programme?(g) Write a short note on simulation exercises of executive development programme.(h) How need for training can be assessed in an organization?(i) Explain the operational roles of HR Manager.(j) State the qualities required to be a successful HR Manager.(k) What are the conditions necessary for a good recruitment policy?(l) What are the steps involved in Delphi Technique of demand forecasting?(m) Discuss the internal methods of recruitment.(n) Define job analysis, selection, placement and induction.(o)

Explain the various steps involved in a selection process.

Attempt any three of the following questions: (10x3)

Q.3. What is the need for human resource development? Discuss various mechanism of HRDprogramme.

Q.4. What is recruitment? Discuss the various internal and external sources of recruitment.

Q.5. What do you understand by Human Resource Planning? Discuss the steps involved in Human

Resource Planning.

Q.6. What do you mean by training? Enumerate different methods of training. Discuss its importancein the organization.

Q.7. What is performance appraisal? Evaluate critically the different steps involved in performanceappraisal.

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