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Management Information Systems:

Presented by:-

WAJAHAT ALI

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Management Support Systems

The support of management tasks by the

application of technologies

Sometimes called Decision Support Systems or

Business Intelligence

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Learning Objectives

Understand how management uses computer

technologies.

Learn basic concepts of decision-making.

Understands decision support systems. Recognize different types of decision support

systems used in the workplace.

Determine which type of decision support system is

applicable in specific situations.

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Factors Affecting Decision-Making

New technologies and better information distributionhave resulted in more alternatives for management.

Complex operations have increased the costs oferrors, causing a chain reaction throughout the

organization. Rapidly changing global economies and markets are

producing greater uncertainty and requiring fasterresponse in order to maintain competitiveadvantages.

Increasing governmental regulation coupled withpolitical destabilization have caused greatuncertainty.

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What do Management SupportSystems Offer?

Quick computations at a lower cost

Group collaboration and communication

Increased productivity

Ready access to information stored in multipledatabases and data warehouse

Ability to analyze multiple alternatives and apply risk

management

Enterprise resource management

Tools to obtain and maintain competitive advantage

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Cognitive Limits

The human mind has limited processing and storagecapabilities.

Any single person is therefore limited in theirdecision making abilities.

Collaboration with others allows for a wider range ofpossible answers, but will often be faced withcommunications problems.

Computers improve the coordination of these

activities.

This knowledge sharing is enhanced through theuse of GSS, KMS, and EIS

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Management Support Systems Tools

Decision support system (DSS)

Management Science

Business Analytics

Data Mining Data Warehouse

Business Intelligence

Online analytical processing (OLAP)

Computer-assisted systems engineering (CASE) Group support systems (GSS)

Geography information system (GIS)

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Enterprise information system (EIS)

Enterprise resource management(ERM)

Enterprise resource planning(ERP)

Customer resource management(CRM)

Supply chain management (SCM)

Knowledge management system (KMS)

Expert system(ES)

Artificial neural networks (ANN)

Intelligent Agents E-commerce DSS

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Decision Support FrameworksType of Control

Type of Decision: Operational Control Managerial Control Strategic Planning

Structured

(Programmed)

Accountsreceivable, accountspayable, order entry

Budget analysis,short-termforecasting,personnel reports

Investments,warehouse locations,distribution centers

Semistructured Productionscheduling,inventory control

Credit evaluation,budget preparation,project scheduling,rewards systems

Mergers andacquisitions, newproduct planning,compensation, QA, HRpolicy planning

Unstructured

(Unprogrammed)

Buying software,approving loans,help desk

Negotiations,recruitment,hardwarepurchasing

R&D planning,technologydevelopment, socialresponsibility plans

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Technology Support

Type of Control

Operational

Control

Managerial

Control

Strategic

Planning

TechnologySupportNeeded

MIS,

Management

Science

Management

Science, DSS,

ES, EIS, SCM,

CRM, GSS,SCM

GSS, CRM,

EIS, ES, neural

networks, KMS

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Six Major Types Of Systems

TPS- Computerized system that perform andrecord the daily routine transaction necessary to

conduct the business.

OS - Computer systems, such as word

processing ,e-mail, scheduling, that are

designed to increase the productivity of data

workers in office.

KWS - Information system that aid knowledgeworkers in the creation and integration of new

knowledge in the organization.

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MIS - Information systems at management levelto serve the function of planning, controlling, and

decision making by providing routine summary

and expectation reports.

DSS - Information systems at management levelto combine data and sophisticated analysis

model to support non routine decision making.

ESS - Information systems at strategic leveldesigned to address non routine decision

making through advanced graphics and

communication

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Basic Six MSSType ofsystem

Information Input Processing Information output Users

ESS Aggregate data;

Internal, external

Graphics; simulation Projections;

responses to queries

Senior manager

DSS Low-volume data ; analytic

models & tools

Interactive ;

simulation

Special reports ;

decision analysis

Professionals ; staff

managers

MIS Summary transaction data ;High volume data ;

simple models

Routine reports ; lowlevel analysis

Summary andexception reports

Middle manager

KWS Design specification ;

Knowledge base

Modeling ; simulation Models; graphics Professionals ;

technical staff

OS Documents ; schedules Document

management ;

scheduling;

communication

Documents ;

Schedules ;mails

Clerical workers

TPS Transaction ; events Sorting; listing ;

merging ;updating

Detailed reports ;

lists; summaries

Operation personnel;

supervisors

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References

DSS and IS by Turban, Aronson, Liang , 7th edition,

page no:-34,35,36,37

MIS by Laudon & Laudon , 7th edition, page no:-40,41,42,43

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Thank you

Questions ?

Please

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