8/14/2019 20080701-008-

1/26

8/14/2019 20080701-008-

2/26

(learning) ,

(training)

, (development)

, , ,

(transformational learning)

, ,

,

,

8/14/2019 20080701-008-

3/26

VERTICAL FIT: Align the organizations

people, processes, systems, and

relationships with its strategic

priorities/initiatives.

HORIZONTAL FIT: Ensure cohesion and

coherence among elements of the HRM

system (synergy).Strategy

HORIZONTALHORIZONTAL

FITFIT

Staffing Training

RewardsEvaluation

CoreCompetence

CompetitiveChallengesValue

Proposition

VERTICALVERTICAL

FITFIT

8/14/2019 20080701-008-

4/26

/

8/14/2019 20080701-008-

5/26

(Competence)(Competence)

The Iceberg Model

8/14/2019 20080701-008-

6/26

(interviews, appraisal, coaching, training,and compensation) ,

,

360

8/14/2019 20080701-008-

7/26

( /) ( /)

AEmail Shane ()

Email

(Sample)(Sample)

8/14/2019 20080701-008-

8/26

8/14/2019 20080701-008-

9/26

360360 (( ,, ))

360-degree feedbackquestionnaire

/

8/14/2019 20080701-008-

10/26

360

,,

8/14/2019 20080701-008-

11/26

8/14/2019 20080701-008-

12/26

8/14/2019 20080701-008-

13/26

First Consulting Group(http://www.fcg.com)

Founded in 1978, with over 20 years experience,FCG is an industry-leading professional servicesfirm focused within the healthcare vertical.

Our clients include healthcare providers, healthplans, government healthcare, pharmaceuticaland life sciences organizations.

We provide our clients a myriad of services thatare often summarized as consulting,technology, applied research and outsourcingservices.

By 2004, a $300 million firm with over 2000employees

8/14/2019 20080701-008-

14/26

FCGsFCGs Leadership FirstLeadership First

(Executive committee) A three-member development committee

CEO, HR-VP, Key Operating VP

A task force of 18 directors & vice-presidentlevel

staffs : Warren Bennis

Leadership First Articulate and propagate company wide visions

Build succession plans

Instill Leadership Firsts values

Be substantive and alive for a multi-year period

8/14/2019 20080701-008-

15/26

&

8/14/2019 20080701-008-

16/26

Ability to create and communicate vision

Ability to demonstrate a level of passionthat creates and motivates a following

Courage to take risks and create change

Ability to create a team and inspire teamplay

Ability to develop others and to be seenas a sensel

Understanding of financial intricacies

Broad business acumen Strength of character, ethics and integrity

Emotional competency

Business and planning skills

Management experience leadingalliance, partnership, and jointventures

Business savvy that translatesmarket opportunity into valuecreation

Hardcore financial managementskills in metrics and reporting

Breadth of perspective about the

industry

Ability to build a following andthen let go when the time is right

Ability to focus, prioritize, and cutlosses quickly when required

Ability an desire to collaborate

FCG

8/14/2019 20080701-008-

17/26

Demonstrates the ability to be bold and innovative, inspiring trust inassociates because their ideas are not necessarily the safest or most

logical but because they are ideas which everyone would like to seecome to fruition

Courage

Demonstrates the ability to identify and develop strategic client orvendor relationships; creates excellent relationships with clientleadership through delivery of quality service

Clientrelationships

Demonstrates the ability to evoke trust and respect because he or sheembodies the qualities associated with character (integrity, humility,willingness to serve, honesty, and empathy); demonstrates balance inpersonal, business, civic responsibilities and is viewed as a model

citizen, not just a model businessperson

Citizenship

Demonstrates keen understanding f FCGs industry, competitors,markets, and market trends; leverages that knowledge to develop and

close new business to consistently meet annual revenue and profitabilitytargets

Business

development

Demonstrates the ability to be a great thinker and business expert wholeverages his or her experience, education, and other resources toobtain results; personally demonstrates an unquenchable thirst forknowledge

Businessacumen

FCG

8/14/2019 20080701-008-

18/26

Demonstrates ability to see the big picture (the long-term benefit to the team or firmin the next five to ten years of hard work) and is able to communicate this picture toothers in a way that generates hope and excitement regardless of their positions.

Vision

Demonstrates the ability to evoke the best from a team by appreciating the

responsibilities, dreams, and contributions of each individual in the group;demonstrates the ability to create a team even when such discussions create frictionand change.

Team play

Demonstrates the ability to teach and transfer knowledge by drawing out associatesstrengths while paving the way for them to correct weaknesses; people follow thisindividual with great confidence, not fear, knowing that their development is a mutualgoal.

Sensei

Demonstrates ability to create passion and excitement, often without being able to

articulate anything more than faith and trust, so that people are compelled to followhim or her.Motivation

Demonstrates knowledge of internal FCG business policies and processes such asbudgeting, human resources policies, and legal restrictions; applies these guidelinesin his or her own decisions and develops understanding and application of themamong others.

FCGoperations

Demonstrates ability to manage and influence nearly any situation because he or sheintuitively senses what others are feeling and understands what makes each player

tick; demonstrates his or her own self-awareness by constantly evaluating andworking with his or her own motivations and drives.

Emotional

competence

8/14/2019 20080701-008-

19/26

Structure nomination process aroundrequired FCG leadership behaviors

Publish program guidelines, timelines, andselection processes and criteria widely

Allow forself, coach, and business unitnominations

Select candidates based on a defined setof criteria

8/14/2019 20080701-008-

20/26

(Data source: First Consulting Group)

8/14/2019 20080701-008-

21/26

Employ 360-degree assessment to defineparticipant skills and growth areas

Provide an objective or external assessmentanalysis to review feedback reports

Provide assessment feedback training forthose who provide assessment input

Include coaches in the assessment process;provide training in understanding results

Build individual development plans involvingcoaches and incorporating feedback

360 D

8/14/2019 20080701-008-

22/26

360-Degree (data source: First Consulting Group)

8/14/2019 20080701-008-

23/26

Executive MBA style using business projects

Cross training & job rotation

Specific readings drawn from HarvardBusiness Review

Continuous 360-degree feedback

8/14/2019 20080701-008-

24/26

8/14/2019 20080701-008-

25/26

(Progress assessment)

(Mentoring)

360 (360-degreefeedback)

(Performance reviews)

8/14/2019 20080701-008-

26/26

Data source: First Consulting Group