2012 mx logistics forum managing expectations. introduction: who am i?
TRANSCRIPT
2012 MX
Logistics ForumManaging
Expectations
Intr
oduct
ion:
Who A
m I?
Intr
oduct
ion:
OB
I
Intro
ductio
n:
OB
I
Disaster Relief: Response to
Hurricane Isaac in New Orleans
Our
Role
Navigating the Waters…
Beneficiary
Supplier
Shipper
Product
Consignee
Vessel
Carrier
3PL
Inspector
Foreign Office
Owner Airline
Broker
Container Yard
Customs
Trucker
Rail
Agent
Port
Intermediary
Freight Forwarder
Consulate
US Gov’t
Foreign Gov’t
Grantor
Fam
iliar,
not
Fore
ign:
The S
hip
pin
g
Part
ners
hip
Foreign OfficesI. AffiliatesII.Strategic Partners
Fam
iliar,
not
Fore
ign:
The S
hip
pin
g
Part
ners
hip
Foreign OfficesSetting Up The Offices1.Affiliates – Roles2.Strategic Partners –
Relationship3.Roots in Disaster Relief
4.Seldom Ship to Those
we have not visited5.Questionnaire6.Test Shipment
Fam
iliar,
not
Fore
ign:
The S
hip
pin
g
Part
ners
hip
Foreign OfficesCommunication1.Prior to Shipment Establish the Need
To Ship or Not… Gauge of Readiness Discuss Plan2.During Shipment
3.After Shipment
Fam
iliar,
not
Fore
ign:
The S
hip
pin
g
Part
ners
hip
Consignees with a Cape:
Identifying Strong Partners
Shipper Yoked to Consignee
Running a 3-Legged RaceOur commitment to THEM
Their commitment to US
Sett
ing Inte
rnati
onal
Exp
ect
ati
ons
Consignee VettingI. New Partners?II.Work w/those you
knowIII.Work w/those who are well-established
IV.Travel, face-to-face essential
Sett
ing Inte
rnati
onal
Exp
ect
ati
ons
Knowing Your Consignee:
-Work w/what you have-Culture
-Multiple consignees-Changing Rules-Limitations of Franchise?
-Always Assess Preparedness
-Rating (RED/GREEN/YELLOW)
-Gauge ability and risk: this can
change – even with affiliates
-Factors affecting Rating
Case Studiesw/Group Workshop
Case
Stu
dy
#1
Case
Stu
dy
#2
Hyp
oth
eti
cal
C
ase
Stu
die
s
Questio
ns fo
r
Proble
m S
olvin
g?
Can $ fix the
problem?
Can the consignee
fix the problem?
Can the Freight
Forwarder fix the
problem?
Can a phone call,
letter, or gold seal
make difference?
Would a visit from
the shipper help?
?Can it be solved at
point of origin?
Can it be solved at
point of destination?
Can another
organization on
ground intervene?
Can the experience
of other
organizations help?
Is it worth fighting
for?
