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2016 Training Directory

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Greater China

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As Wyndham Hotel Group’s (WHG) learning and development department, we are dedicated to delivering to drive product, service and leadership excellence for hospitality professionals across all brands.

Our learning curriculum is strategically aligned with identified as essential to the success of any property, regardless of brand or size:

School of Hospitality Operations (SoHO)

five hospitality key disciplines

world-class, high-impact training

For more information go toMyPortal > Learn with SoHO

Pro

perty Operations

Cus

tomer Experience

Lead

ers

hip and People M

anag

em

ent

Mark

eting

and Sales Managem

ent

Rev

enue Generation

https://myportal.wyndhamworldwide.com


As the official Learning Managed System (LMS) for WHG, the SoHO Learning Zone continues to be the home for all learning and development opportunities available.

The SoHO Learning Zone features user-friendly navigation so you can quickly search and find the training you are looking for with easy one-click registration from MyPortal. By accessing the SoHO Learning Zone, you will be able to:

• Register for training courses (i.e. workshops, webinars, online courses, etc.)

• Launch live webinars or playbacks

• Launch self-paced courses or videos

• Print a Certificate of Completion for a course you’ve completed

• Manage your employees’ learning and development: Entity Principal (EPR), Site Principal (SPR), and General Manger roles in MyPortal only

…and much more!

Check out the SoHO Learning Zone Quick Tutorial to learn how to use this tool!

Don’t see the

SoHO Learning Zone

in MyPortal?

Ask your General Managers to

give you access so you can take

advantage of all the learning

and development opportunities

available to you.

General Managers can CLICK

HERE for directions on how

to give all hotel

staff access.

SoHO Learning Zone

MyPortal > Learn with SoHO > Enter the SoHO Learning Zone

Go to

http://www.whgsoho.com/apac/success_factors/quick_tutorial/index.html

http://www.whgsoho.com/na/success_factors/account_administration_tool.pdf




Executive Leader Orientation (ELO)

Executive Leader Orientation is Wyndham Hotel Group’s new and enhanced General Manager Certification program. This program is designed for all Owners and General Managers new to a WHG branded hotel.

Objectives• Gain in-depth knowledge of your brand’s tools and resources• Fully understand sales and revenue channels via Wyndham Hotel Group• Monitor revenue activities undertaken on-property• Explain the Quality Audit process, guided by Operating Standards• Become well-versed on the benefits of Wyndham Rewards • Learn brand culture and how to apply it on property• Participate in Emergenetics Meeting of the Minds workshop and receive a

personalized profile assessment to discover your preferences

Benefits• Generate a clear picture about Wyndham Hotel Group• Gather information to monitor your team more efficiently• Learn about marketing initiatives• Meet representatives of the Wyndham Hotel Group team and build a

network of key contacts• Share best practice ideas with peers from your region • Visit Wyndham Hotel Group’s Shanghai Office

General Manager Certification (GMC)

audience

languages

duration

tuition

Owner and General Manager

English and Mandarin

$1,500 (USD) per person

3.5 days

requiredAll new General Managers are

to complete their General Manager Certification

within after they assume their

positions or the hotels open.6 months

• 10 percent off tuition for any additional registrants from the same property

• 10 percent off tuition for any registrations made 20 business days before the course start date.

*Please be advised that these two discounts can be combined for the same course for a total savings of 20 percent. Any cancellations must follow the

cancellation policy previously set forth, which can be found in your registration

confirmation email.For more information and to register go toMyPortal > Learn with SoHO > Executive Leader Orientation (ELO)

Now offeringdiscounts for ELO:


SoHO Regional Workshops

languages

duration

tuition

2 days

$240 (USD) per person


Leverage Revenue Increment through Wyndham Systems

Objectives• Obtain a clear understanding of Wyndham

Systems and how to utilize them to increase property revenue. Systems include: Property Reservation Management (PRM) System/Opera Reservation System, My Request, MyPortal, Lanyon, Central Channel Management System, Go Leads, China Central Reservation System

• Explain the connection of all systems• Best practice of relevant systems’ usage• Introduce China Distribution Solution

Program• Understand the connection between

Wyndham Rewards and all systems, and how to use it to increase property revenue

Benefits• Manage rates and inventory proactively• Drive property occupancy and increase

revenue with Wyndham Systems• Set up strategy with better

understanding of Wyndham Systems’ function

• Use reports to monitor success of revenue strategies

E-commerce Leaders, Reservation/ Revenue Supervisor, Manager or Director, Leaders of Sales & Marketing, Front Office Manager

Quality Assurance

Objectives• Introduce the new Quality Assurance

Program in the Greater China region• List the brand essences for respective

brands and give examples of how each property should embody these essences

• Learn to use the WynReview System to supervise facility quality

• Define how operation standards can be a tool to enhance guest experience and maximize success in the QA process

Benefits• Gain a stronger brand identity through

greater degree of consistency of properties

• Improve Quality Audit scores through better preparation and strong delivery of the brand essences

• Obtain a clearer understanding of action plans for future improvements based on WynReview feedback

audience

audience

Any manager or staff member responsible for guest satisfaction, recording WynReview feedback or completing Self Assessments

revamped course for 2016


Classroom Training

see more SoHO Regional Workshops

• 10 percent off tuition for any additional registrants from the same property

• 10 percent off tuition for any registrations made 20 business days before the course start date.

*Please be advised that these two discounts can be combined for the same course for a total savings of 20 percent. Any cancellations must follow the

cancellation policy previously set forth, which can be found in your registration

confirmation email.

Now offeringdiscounts for all

Regional Workshops:

Strategic Revenue Management

Objectives• Learn and practice advanced Revenue

Management concept, knowledge and skills• Forecast room occupancy and set up rate

plan strategy accordingly• Optimize revenue through mixing channels• Apply revenue strategy to maximize hotel

income.

Benefits• Set price with comparison of

competitors• Understand channel management and

yield management• Build (step by step) a demand and

occupancy forecast• Ascertain a better understanding of

catering and events management• Utilize of E-commerce revenue

management

General Manager, DOSM, Sales Manager, Revenue Director/Manager, Reservation Manger

audience see more SoHO Regional Workshops

General Manager, Sales Manager/Supervisor, Revenue Manager/Supervisor, Reservation Manager/Supervisor

Pragmatic Revenue Management

Objectives• Discover the general philosophies and

foundations of Revenue Management at WHG

• Understand and adopt the right tools and resources to establish Revenue Management culture within your hotel

• Ascertain Revenue Management principles and philosophies

• Learn market intelligence and discover how to use it in revenue management decisions

Benefits• Understand Value-Based Pricing and

Inventory Management• Integrate rooms and revenue

management to maximize total hotel revenue

• Learn how to run an effective weekly revenue management meeting

• Understand the Revenue Management language, including all acronyms

audience

languages

duration

tuition

2 days




audience General Manager and Dept. Head/Section Head in the hotel

General Manager, Dept. Head/Section Head in the hotel

Benefits• Think and operate strategically• Implement practical innovation, process,

tools and techniques• Learn to use Situational Leadership

Concept• Discover key theories and practices of

motivation• Processes, benefits and practices of

empowerment• Explore team development process

Leader in Success – Motivational Leadership

Role as A Manager – Management Skills

Objectives• Learn how to motive team members to

achieve goals• Deliver on the core pillars to keep your team

in high productivity• Help bring about lasting change to

strengthen all areas of your operation • Set the team vision as the foundation for

further cooperation • Empower your team to accomplish

assignments with better efficiency

Objectives• Know the major responsibility and role of

manager• Execute staff performance supervision and

management• Perform self-management by efficient

planning and execution• Manage pressure properly, including emotion

control • Understand team members better and how

to influence them for higher performance

Benefits• Better understand the qualifications and

main target of a manager• Practice how to give feedback and

establish goals• Instruction on how to communicate in

professional methods• Gain conflict recognition and diffusing

skills

languages

duration

tuition

2 days



audience




duration

tuition

1-2 Days (3.5 hours for each module)

Emergenetic Assessment fee $70 (USD) per person

$500 (USD) per module plus trainer expenses (maximum 20 participants)

audienceAs selected by hotel Owner or General Manager

If you want to enhance your management team’s communication, collaboration and effectiveness, Emergenetics Workshop offers a unique way of acquiring your team members’ thinking and behavior preferences to maximize performance.

Emergenetics Workshop is composed of different modules, including:• Meeting of the Minds• Leverage Your WE Team• Problem Solving• Manage Change

After centralized assessment of Emergenetics, you and your team will get personal profiles. The foundation session of the Meeting of the Minds Workshop can be carried out for your team with respect to:• Insight into how they think and behave• Understanding and knowledge of their colleagues• Hands-on team-building exercises on communication, motivation, efficiency and more

Meeting of the Minds™ - EMERGENETICS

Train The Trainer

Objectives• Learn theoretical knowledge to deliver

successful training sessions • Use the tools to create exciting programs,

speeches, and workshops• Present training topics in a professional way• Build-up a property’s training system and

structure• Adapt training style based on different

participants’ personalities

Benefits• Identify the five components of

learning formula and show how they contribute to adult learning

• Apply knowledge of individual learning preference to maximize learner engagement

• Use activity design to select the best trainer role(s) and level of involvement for the training activities you conduct

audienceDept. Head or higher, HR Manager, Training Director / Manager / Supervisor

languages

duration

tuition

2 days





WHG Count On Me! (COM) Service Culture

Objectives• Acquire Wyndham’s Core Service Culture

Count On Me!• Understand how to utilize the Count On Me!

essence in respective property• Define how guest experience drives guest

loyalty• Give examples of ways to build relationships

with both internal and external customers

Benefits• Learn WHG service concept and practice

the core values• Learn how to obtain repeat business by

aligning with Count On Me!• Gain greater guest satisfaction and

stronger guest loyalty

audience All associates in hotel, especially front line associates

see more SoHORegional Workshops

languages

duration

tuition

1-2 days


$240 (USD) per person for Customer Service Excellence

$60 (USD) per person for COM!


Customer Service Management

Objectives• Learn the essence of providing extraordinary

customer service• Manage service quality with proper method

to build up a strong service provide team• Establish a compliance culture to encourage

team for better performance• Utilize customer service circle to coach staff• Practice upselling skills for better business

results

Benefits• Understand impact that each individual

has on guest loyalty• Explore process practice and coaching

for handling complaints• Inspire a team both financially and non

financially• Learn methods of increasing guest

satisfaction

audience General Manager, Front Line Service Dept. Head/Section Head


languages

duration

tuition

1-2 days

$120 (USD) per person for New Hire Orientation Camp

$240 (USD) per person for Sales Essentials


Sales Essentials

Objectives• Maximize prospecting skills through the use

of new tools and resources• Learn tips to increase communication

effectiveness through pre-call planning• Link client objectives to benefits and

features• Write more effective and customized

proposals, and maximize the use of clients’ response forms

• Maximize face-to-face encounters, with special emphasis on site inspections

• Recognize, handle and use objections to their advantage

• Increase their conversion rate through refined closing skills

Benefits• Reenergize sales skills, knowledge and

success• Develop competence and confidence• Learn best practices from focused

discussions and sharing sessions

audience All sales professionals looking to improve their salesmanship skills

New Hire Orientation Camp

Objectives• Learn to establish a hotel standardized

orientation program • Obtain a full picture of WHG background

information and history • Learn to teach brand information and culture • Know how to present Wyndham Green,

Wyndham Rewards and Quality Assurance (QA) Modules

• Learn how to obtain and use facilitator guides for training

Benefits• Learn WHG service concept and practice

the core values • Discover how to organize and conduct

a formal orientation based on WHG requirements and hotel training needs

• Set up the orientation structure and formulate high-standard training

audience All associates in hotel, especially front line associates

For more information and to register go toMyPortal > Learn with SoHO > Classroom Training

see more classroom training



Training at Your Property

duration

tuition

As selected by hotel Owner or General Manager

$1,000 (USD) per day plus trainer expenses (maximum 20 participants)

audienceAs selected by hotel Owner or General Manager


You can opt to have our industry-experienced and knowledgeable facilitators come to your property and train your staff. Our team will work with the Owner or General Manager to identify specific challenges or areas of opportunity and we will create a customized training plan to meet your staff’s needs. We will then visit your property to train your staff and help you transform your vision into reality.

We can deliver any of our regional workshops at your property or create training based on your staff’s needs, including:• Management/Leadership Skills Training• Customer Service Training• Selling Skills Training• Revenue Generation Training• Wyndham Operation System Training• Wyndham Hotel Group Brand and Culture Training• Emergenetics Meeting of the Minds workshop (click here to learn more)

IT’S AS EASY AS ONE, TWO, THREE!

1. Email your initial request to [email protected], provide as much information as possible about your desired training topic and your audience.

2. We will contact you to finalize date, location and topic.3. We will send you a training proposal including an agenda for your approval

prior to building the content.4. Allow eight to ten weeks for training content and materials to be finalized.

You will be consulted during this phase to ensure the content delivers on your objectives.

5. Once content is approved, a trainer will facilitate the training for you and your team.

Customized training

solutions that fit your team’s needs -

training the way you need it, when you

need it!

mailto:training.apac%40wyn.com?subject=

see moreonline training


Wyndham Webinars

Online Training

SoHO is dedicated to providing diverse forms of training opportunities for our learners. Our webinars are one of the most convenient training offerings available, allowing learners to attend anywhere there is a computer with internet connection. These interactive and engaging webinars are a great opportunity to provide development to your team right at your property!

• FREE live webinars for you and your staff • Delivered by subject matter experts • New topics each month aligned with our key disciplines • Unlimited access to playbacks

Take advantage of these opportunities to speak with our subject matter experts live and get the answers to questions in real time!

Advanced registration is required.

• All webinar registrations can be found by going to MyPortal > Learn with SoHO > Enter the SoHO Learning Zone and search for “Wyndham Webinars” or a specific webinar title.

• Live webinars can be found in the category, “Instructor-Led...”• A quarterly email will also be sent out with all of the upcoming

webinars, so please keep an eye out for these emails.• A printable flyer can be downloaded here.

no additional cost Online Training is available at

to all hotel associates!

http://www.whgsoho.com/apac/franchisee/collateral/wyndham_webinars_apac.pdf


Quick Tutorials

Online Courses and Videos

Our suite of tutorials is designed to provide Owners and Managers with basic knowledge of WHG tools and resources and how to use them. We offer tutorials on tools such as:

Quick Tutorials are available to all associates with access to MyPortal by going to MyPortal > Learn with SoHO > Application Tutorials

• G.O. Leads• SoHO Learning Zone• Travel Agent Commissions

• MyPortal• MyRequest• RFP Process and Lanyon

System• Property Reservations

Manager (PRM)

In partnership with the AH&LA’s Educational Institute (EI), we are pleased to offer a comprehensive selection of online courses and videos. Available 24/7, these online courses and videos provide owners, managers and line-level staff with ongoing training at times that are convenient for them, anywhere there is a computer and internet connection. Employees can gain valuable on-the-job training on guest service, housekeeping, maintenance and more. To access these courses go to MyPortal > Learn with SoHO > Enter the SoHO Learning Zone and search for “Online Courses and Videos” or a specific course name.

no additional cost Online Training is available at

to all hotel associates!


Here is what others have to say about us:

Don’t just take our word for it...

“I truly felt the essence of customer service and learned the key points of customized services and customer service, as well as how to our upselling, managing complaints and many other skills we barely knew.”Sales Manager, Wyndham Hotels and Resorts (Sales Essentials Training)

improve

“I learned how to be a qualified trainer through this training ... I from this training a lot.” Department Head, Ramada International (Train The Trainer) benefited

“I’d like to recommend this training course to my colleague. It combines the theory with the skills. We can know more about sales and can learn how to do it well.”Department Head, Ramada International (Sales Essentials)

Very practical.

“ELO Training is very good for management and ”General Manager, Wyndham Hotels and Resorts (ELO Training)self-improvement.

“Good trainer, good courses. It was well arranged and I quite a lot.”General Manager, Ramada Worldwide (ELO Training)learned

Scan the QR code to get an electronic copy of this Training Directory !


School of Hospitality OperationsWyndham Hotel Group - Greater ChinaSuite 301 K.Wah Center1010 Huai Hai Road (M), Shanghai 200031

Tel: +86 21 3106 9696

E-mail: [email protected]

Website: MyPortal > Learn with SoHO

Contact Us!

©2016 Wyndham Hotel Group • CONFIDENTIAL & PROPRIETARY INFORMATION The information in these workshops will be presented for your consideration and is for informational purpose only. You will maintain full and complete control over and responsibility for the day to day operation of your property. We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops. Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops. Course content is subject to change.

The School of Hospitality Operations wins

GOLDfor BestMarketingImpact

BRONZE for BestLearning

Team

and

2014

2014

2014

SILVERfor Best Use ofPerformance Support and Best Learning Team in Brandon Hall’s Excellence Awards!



温德姆酒店管理学院学习基地温德姆酒店管理学院总经理认证教学式培训感谢致辞在线培训联系我们

2016年大中华区培训目录

点击这里开始

For English Click Here >>


欢迎来到温德姆酒店管理学院，温德姆酒店集团的培训和发展部门。我们致力于为各品

牌酒店的专业人士带来极具影响力的课程，从而增加酒店收益，提升服务水平并培养学

员出色的领导力。

我们所有的培训都基于酒店五项核心训练，这对于酒店的成功来说，无论其大小和品

牌，都是至关重要的：

温德姆酒店管理学院（SoHO）

酒店运营客户体验

领

导力和人员管

理市场和销售管理收益增长

更多信息，

请前往 MyPortal > Learn with SoHO



温德姆酒店管理学院学习基地（SoHO Learning Zone）是温德姆酒店集团的官方

学习管理系统，一直为各酒店品牌提供所有可用的学习和发展机会的平台。

温德姆酒店管理学院学习基地（SoHO Learning Zone）的操作界面十分人性化，

您可迅速搜索到您需要的培训课程，只需一键点击即可在MyPortal上完成课程注

册。进入温德姆酒店管理学院学习基地后，您可以：

· 注册培训课程（如研讨班、网络在线课程、在线课程等）

· 收听网络在线课程或者网络在线课程回放链接

· 收听自主学习课程或视频

· 打印您已经完成课程的学习证书

· 业主和总经理的MyPortal权限可以管理员工的学习和发展情况…以及更多！

查看温德姆酒店管理学院学习基地（SoHO Learning Zone）快速指南来了解如何

使用该系统！

您是否无法在MyPortal中看到

温德姆酒店管理学院学习基地

（SoHO Learning Zone）？

总经理可以进行授权，让您进入温

德姆酒店管理学院学习基地（SoHO

Learning Zone）。获取权限后，您

就可以利用所有适用于您的学习和发

展机会。

总经理可以点击这里了解如何授权给

任何酒店员工。

温德姆酒店管理学院学习基地（SoHO Learning Zone）

MyPortal > Learn with SoHO > Enter the SoHO Learning Zone

更多信息，

http://www.whgsoho.com/apac/success_factors/quick_tutorial/index.html




高级领导人入职培训

高级领导人入职培训是温德姆酒店集团（WHG）全新并强化的总经理认

证项目。该项目是为新加入温德姆品牌酒店的业主和总经理所设计的。

课程目标

• 获取品牌工具和资源的深入知识

• 全面理解温德姆销售和营收渠道

• 监督在酒店进行的营收活动

• 在营运标准的指引下，解释质量检查的流程

• 充分了解温德姆奖赏计划的益处

• 学习品牌文化以及了解如何在酒店执行

• 参加“全脑思维”课程，并收到定制的个人评估，发掘个人的思维行

为偏好。

课程收益

• 对温德姆酒店集团具备清晰的概念

• 能够收集信息，更为有效地监督团队

• 市场开发

• 与温德姆酒店集团的代表见面，和关键联系人建立联系

• 与区域内的同仁分享最佳实践和想法

• 参观温德姆酒店集团上海办公室。

总经理认证项目（GMC）

目标参与者

语言

时间

培训费用

业主和总经理

英文和中文

1500美金每人

3.5天

必须所有新入职总经理在任职后

或酒店开业后的内完成总经理认证6个月

更多信息及注册，

请前往 MyPortal > Learn with SoHO > Executive Leader Orientation (ELO)

• 同一酒店的第二位报名者（或者更多）

可享受10%的培训费用折扣

• 课程开始20个工作日前的报名者，


*请注意，以上两项优惠可以同时享受。如果取

消，则须遵守取消报名的规定。

现在我们提供以下优惠措施：


温德姆酒店管理学院区域研讨班

语言

时间

培训费用

2天

240美金每人

英文和中文

温德姆酒店集团质量检查培训

课程目标

• 介绍大中华区全新的质检项目

• 列出各个品牌的精髓，并举例说明各酒店应

该如何运用这些精髓

• 解释运营标准如何成为提升顾客体验的工

具，以及在质量检查过程中最大限度地取得

成功

课程目标

• 清晰地了解温德姆系统的完整构架，以及如

何利用系统提升酒店收益，这些系统包括：

PRM/Opera系统，My Request系统，Myportal

网站，Lanyon系统，中央渠道管理系统，Go

Leads和中文中央预订系统等

• 解释所有系统中的关联和战略运用

• 相关系统的实践运用

• 介绍中文分销解决方案

• 了解温德姆奖赏计划和所有系统间的关联，

并利用该项目为酒店增加营收

课程收益

• 通过酒店持续的出色评级，强化品牌个性

• 通过更充分的准备和对品牌精髓的强化传

达，提高质检得分

• 根据WynReview的反馈，对将来的改进制

订更清晰的行动计划

课程收益

• 有计划地管理房价和房量

• 提升酒店的入住率，通过利用温德姆酒店

集团的系统来提升收益

• 设定策略，更好地理解温德姆系统的功能

• 使用报表来监管收益战略的进行

目标参与者

目标参与者

所有负责顾客满意度，记录WynReview反馈或完成自检的经理或员工

电子商务负责人，预定/收益部主管、经理或总监，市场销售部负责人前厅部经理

温德姆系统支持下的收益最大化


教学式培训

了解更多有关温德姆酒店学院区域研讨班

更新课程

• 同一酒店的第二位报名者（或者更多）


• 课程开始20个工作日前的报名者，


*请注意，以上两项优惠可以同时享受。如果取

消，则须遵守取消报名的规定。

现在我们提供以下优惠措施：

实用收益管理培训

课程目标

• 熟悉温德姆酒店集团的常用收益管理理论和

基础

• 理解并运用正确的工具和资源，在您的酒店

建立收益管理文化

• 了解收益管理的原则和理论

• 学习市场信息收集，并了解如何在收益决策

中加以运用

课程收益

• 价值导向的定价

• 客房库存管理

• 整合客房和收益管理，最大化整体酒店

收益

• 了解如何开展有效的每周收益管理会议

• 理解收益管理用语，包括所有的缩写

目标参与者总经理、市场销售总监、销售经理、收益总监/经理、预订经理/主管

语言

时间

培训费用

2天

240美金每人

英文和中文

战略收益管理培训

课程目标

• 学习并练习高级收益管理概念，知识和技能

• 预测客房入住率，制订相应的价格计划策略

• 通过渠道组合最大化收益

• 运用收益策略最大化酒店收入

课程收益

• 与竞争对手对比制定价格

• 渠道管理

• 收益管理

• （逐步）建立需求和入住率预测

• 宴会和活动管理

• 电子商务强化

目标参与者总经理、市场销售总监、销售经理、收益总监/经理、预订经理/主管



成功的领导者——激励型领导力培训

课程目标

• 学习如何通过激励团队成员来达成目标。

• 传递核心理念支柱，保持团队高效产出

• 帮助您带来持续的变革，增强各个运营的领

域

• 设定团队愿景，作为未来合作的基础

• 授权团队以更高的效率完成工作

课程收益

• 战略性思考和运营

• 实践创新、流程、工具和技能

• 学习使用情境式领导的概念

• 激励——关键理论和实践

• 授权——程序、益处和实践

• 了解有关团队发展的过程

目标参与者酒店总经理和部门经理/分

部门经理

管理者的角色——管理技能培训

课程目标

• 了解管理者的角色和主要责任

• 执行员工表现监督和管理

• 通过有效计划和执行，进行自我管理

• 适当的压力管理，包括情绪控制

• 理解团队的特点以及如何影响团队从而让团

队表现更佳

课程收益

• 学习有关管理者的主要资格和任务

• 联系如何给予反馈并设定目标

• 接受有关如何进行专业沟通方法的指导

• 冲突的认知和处理技巧

目标参与者酒店总经理和部门经理/分

部门经理

语言

时间

培训费用

2天

240美金每人

英文和中文



更新课程

时间：

培训费用：

1-2天（每个培训模块

3.5小时）

全脑思维评估费用每

人70美金，每个培训

模块费用为500美金，

附加培训师费用（最

多不超过20人）

目标参与者：由酒店业主或总经

理选择

如果您想要增强管理团队的沟通合作能力，以有效地达成更佳的绩效，全脑思维研讨

班是一种全新的方法来了解团队的思维和行为偏好，从而最大化团队成员的表现。

全脑思维研讨班由以下模块构成，包括：

• 解析您的思维

• 提升全脑思维团队合作

• 问题的解决

• 变革管理

在完成全脑思维集中评估后，您和您的团队将获得个人的评估，在此基础上，全脑思维研

讨会将让您的团队能够：

• 深入了解思维和行为的方式

• 理解并深入认知自己的同仁

• 练习团队建设中的沟通、激励、效率等要素

全脑思维课程


语言

时间

培训费用

2天

240美金每人

英文和中文


培训培训师

课程目标

• 学习理论化的知识，传授成功的培训课程

• 使用工具，创造令人激动的项目、演讲和研

讨会

• 用专业的方法讲授培训课题

• 建立酒店培训系统和构架

• 根据不同参与者的个性，适用不同的培训风

格

课程收益

• 确定五种学习方式，展示其对于成人学

习的影响

• 运用个人学习喜好的知识，最大化学习

者的关注度

• 使用活动设计，选择最佳培训者角色和

层次

目标参与者部门经理或更高层员工、人力资源经理、培训总监/经理/主管

客户服务管理

温德姆酒店集团Count On Me！（COM）服务文化培训

课程目标

• 掌握提供卓越客户服务的精髓

• 用适当的方法打造强有力的服务团队，管理

并提升服务质量

• 执行服务文化，鼓励团队达成更佳表现

• 利用客户服务循环辅导员工

• 为了更好的经营业绩，练习升级销售技巧

课程目标

• 了解温德姆的核心服务文化—Count On Me！

• 理解如何在各酒店运用Count On Me！的精髓

• 明确客户体验将如何影响顾客忠诚度

• 示例如何与内部和外部的客户建立联系

课程收益

• 获知每位员工在客户忠诚度方面的影响

• 练习并接受投诉处理程序的辅导

• 如何利用财务和非财务的行为激励团队

• 服务行为回顾和标准流程的制定

• 提升顾客满意度的方法

课程收益

• 学习温德姆酒店集团服务理念并实践核

心价值

• 通过遵从Count On Me！的文化获取回

头客

• 工作中承担责任，有始有终

• 获得良好的顾客满意度，从而提升客户

忠诚度

目标参与者

目标参与者

总经理、一线服务部门经理/分部门经理

酒店内所有员工，特别是一线员工

语言

时间

培训费用

1-2天

英文和中文


客户服务管理：240美金每人

温德姆酒店集团Count On Me！（COM）服务文化培训：60美金每人


更新课程

目标参与者所有希望提升销售技能的

销售专业人士

语言

时间

培训费用

1-2天

入职培训强化训练营：120美金每人

销售的精髓： 240美金每人

英文和中文销售的精髓

课程目标

• 通过使用新的工具和资源，最大化发掘需求

的技巧

• 学习通过致电之前制订计划，学习提升沟通

效果的技巧

• 将客户的目标，与产品特征和益处相联系

• 书写更有效、更个性化的合约，并最大限度

地利用客户回馈表

• 最大化当面洽谈，结合参观酒店时特别强调

• 辨别、处理阻碍，将其转化为优势

• 通过提炼签约技巧，提升成功率

课程收益

• 更新销售技能、知识，获得成功

• 开发竞争能力和自信

• 最佳实践的集中讨论和分享

• 由销售方面的专家共同传授



课程目标

• 学习建立酒店标准化入职培训项目

• 全面了解温德姆酒店集团的背景信息和历史

• 学习讲授品牌信息和文化，学习温德姆绿色

计划，德姆奖赏计划和质检内容的讲解

• 学习如何获得，并使用培训师指南来进行

培训

更多信息及注册，

请前往 MyPortal > Learn with SoHO > Classroom Training

入职培训强化训练营

课程收益

• 学习温德姆酒店集团的服务理念并实践

核心价值观

• 学习如何基于温德姆酒店集团的要求和

酒店的培训需求，组织并开展正式的入

职培训

• 设置入职培训的框架并规范化培训，将

其维持在较高的水准

目标参与者酒店内所有员工，特别是一线员工


酒店定制培训

时间

培训费用

由酒店业主或总经理选择

1000美金每天，附加培训师费用（最多20位参与者）

目标参与者由酒店业主或总经理选择


您可以选择让我们具有丰富经验和知识的培训师，前往您的酒店，培训您的员工。我们的

团队将和业主或总经理协作，确定酒店特别的挑战和机会，并打造定制的培训计划满足员

工的需求。然后，我们的培训师将到访酒店，对您的员工进行，帮助您实现愿景。

我们可以亲临酒店讲授区域研讨班上的所有课题，或根据员工的需求创建培训，比如：

• 管理能力/领导力技巧培训

• 客户服务培训

• 销售技能培训

• 收益增长培训

• 温德姆操作系统培训

• 温德姆酒店集团品牌和文化培训

• 全脑思维研讨会（点击这里了解更多）

开展此类培训非常简单！

1. 将您的需求发送至[email protected]，尽可能详细地提供你所希望的培训课

题和培训参与者的信息

2. 我们将联系您，确定日期，地点和课题

3. 我们将发送培训建议，在创建培训内容之前达成共识

4. 培训内容和材料需要8-10周的时间最终确定。在此阶段，我们将咨询您，确保内容

的讲述符合目标

5. 一旦内容通过，培训师将为您和您的团队实施培训

定制培训方案，符合你团队的需要——在您需要的时候，使用您所需要的方式进行培训。


了解更多在线培训


温德姆网络在线培训

在线培训

温德姆酒店管理学院致力于为学员提供多种形式的培训机会。网络在线培训

是我们所提供的最为便捷的培训之一，允许学员在任何有互联网连接的电脑

上参加培训。

这些具有互动和吸引力的网络在线培训是为您酒店的团队所提供的极佳发展

机会！

• 为您和您的团队举行的免费在线网络培训

• 由各部门专业培训师讲授

• 每个月都有新的课题，与我们的核心训练一致

• 可以回放，供无限使用

利用这些机会，和我们的部门培训专家现场对话，实时获得问题的答案

课程需要提前注册：

• 所有网络在线培训都可以在Myportal > Learn with SoHO > Enter the

SoHO Learning Zone中，搜索”Wyndham Webinar”或者特定的课

题来找到

• 网络在线培训也可以在”Instructor-Led”模块下找到

• 每个季度，即将开展的网络在线培训课题都将通过电子邮件

的形式发送至酒店，请密切关注。

没有额外的成本！在线培训对于所有酒店的员

工而言，

http://www.whgsoho.com/apac/franchisee/collateral/wyndham_webinars_apac.pdf


网络培训

在线课程和录像

我们的系列网络培训是为业主和经理设计并提供的温德姆酒店集团工具和资

源，以及如何使用的基础知识培训。我们提供的有关工具网络培训例如：

网络培训是面向所有具备MyPortal权限的员工，并在其主页显示。

* G.O. Leads* SoHO Learning Zone* Travel Agent Commissions

* MyPortal* MyRequest* RFP Process and Lanyon System* Property Reservations Manager (PRM)

我们与美国饭店协会教育学院合作，非常荣幸地提供综合选择的在线课程和

录像。这些课程可供全天学习，这些在线课程和录像提供给业主，经理和一

线员工在方便的时刻，在有互联网连接的电脑上进行培训。员工能够获得有

价值的有关顾客服务、客房和工程等等在职培训。

请前往Myportal > Learn with SoHO > Enter the SoHO Learning Zone并

搜索”Online Courses and Videos”

没有额外的成本！在线培训对于所有酒店的员

工而言，


参与过培训的同仁这样提到我们：

这不仅是我们的陈述，

“这次培训让我深刻体会到客户服务的内涵、个性

化服务及客户服务循环的要素。还可以了解如何更好地处理

投诉及升级销售的技巧等平时未了解的技巧。”

分部门经理，华美达品牌（客户服务的精髓）

“通过这次培训，使我懂得如何做一名合格的培训人员，“在培训过程中需要注意的事项。参加这次培训收获很大。”

部门经理，华美达品牌（培训培训师)

“我会向我的同事推荐这个培训。讲师将理论与实践技巧结合。非常实用。让我们对销售有了更多的了解并如何做的更

好。”

部门经理，华美达品牌（销售）的精髓

“培训有助于提升我们的管理能力和自我提升。”

总经理，温德姆品牌酒店（总经理认证培训）

“讲师很优秀，课程很丰富，课程安排也很

好，学到了很多内容。”

总经理，华美达品牌酒店（总经理认证培训）

©2015 Wyndham Hotel Group • CONFIDENTIAL & PROPRIETARY INFORMATION The information in these workshops will be presented for your consideration and is for informational purpose only. You will maintain full and complete control over and responsibility for the day to day operation of your property. We do not represent or warrant that you will achieve any specific results at your property as a result of these workshops. Neither Wyndham Hotel Group nor any of its affiliates will be responsible for any loss or damages incurred resulting from your reliance on these workshops or otherwise in relation to these workshops. Course content is subject to change.

扫描二维码，获得完整培训目录！


温德姆酒店管理学院

温德姆酒店集团大中华区

嘉华中心301室

上海市淮海中路1010号，邮编200031

电话： +86 21 3106 9696

电子邮件:[email protected]

网址 : MyPortal > Learn with SoHO

联系我们！

The School of Hospitality Operations wins

GOLDfor BestMarketingImpact

BRONZE for BestLearning

Team

and

2014

2014

2014

SILVERfor Best Use ofPerformance Support and Best Learning Team in Brandon Hall’s Excellence Awards!



2016 training directory - whgsoho.com · soho soho learning zone general manager certification...

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