XS INTERNATIONAL’S NETWORK EQUIPMENT ALTERNATIVE MAINTENANCE SUPPORT:

WWW.XSNET.COM | EXPERTLY SIMPLIFIED IT MAINTENANCETM

» Cisco SMARTnet® » Juniper J-Care® » Brocade Essential Support®

» Foundry Essential Support®

» F5 Maintenance Support®

» Extreme Networks®

» Enterasys SupportNet®

» AVAYA® Support

326 Certified Network Engineers man the XSTAC Center

CUSTOMER BENEFITS:» Faster Response Times than the OEM: 15 minute guaranteed

response on Priority 1 and Priority 2 calls (average 5-7 minutes) vs. 1 hour by the OEM.

» No off-site call centers: Our TAC center is staffed 24x7x365 in the U.S. vs. the OEM’s overseas book-trained resources used on Level 1 & 2 calls.

» One Contract to Manage All of Your Assets: Put all of your equipment under one easy to manage contract. We also provide Depot repair.

» Coterminus additions & deletions: Add or subtract devices on a monthly or a pro-rated basis.

» Support for EOL and EOS: Extend the life of your network equipment. Buying and implementing new equipment is a capital expenditure and expensive.

» Service Now Policy: XSi will never deny you service. We will immediately begin assisting you through the XSTAC. If you have a failed device not under coverage, XSi will work with you to provide the parts from their inventory or acquire and test the needed part in a priority fashion. The repaired device will then be added coterminous to your existing contract.

XS International provides an equivalent (alternative maintenance service) to Networking OEM’s including:

SOME OF OUR CUSTOMERS

THE XSI HOLISTIC MODEL We Analyzed Technical Support and Changed it for the Better

XSi takes a customer focused agnostic view on maintenance. Products go through a lifecycle and during that lifecycle, alternative providers rather than the OEM may offer better solutions for maintenance. Examining this “Product Maintenance Lifecycle” is the key to optimizing true support requirements vs. costs. XSi could just provide OEM maintenance, but specializes in a Holistic offering that also includes a Hybrid Maintenance and Third-party Maintenance Support (TPM).

WWW.XSNET.COM | EXPERTLY SIMPLIFIED IT MAINTENANCETM

– Current Models that Require OS Updates to Fix Issues

– Current Models that may Require OEM Escalation

– Emerging Technologies

– Requires Frequent Software Updates

Hardware Best Maintained by Third Party Maintenance (TPM) Provider:

Hardware Maintained in a Hybrid Model

Hardware Best Maintained by OEM:

– Models Reaching or Have Reached EOL, EoSW or EOS

– Current Models Where Free Software and Firmware is Available – Other Criteria

0-20%Discount

30-50%SAVINGS

Holistic Maintenance Model Categories

No RiskNo Reward

Low RiskHigh Reward

No RiskHighest Reward

40-60%SAVINGS

TPM

EOS

OEM EOL

Third Party Maintenance

Provider

End of Software Updates = Last Date the Manufacturer will

Provide Bug Fixesor Updates

End of Support = Last Date the Manufacturerwill Provide Product Support

End of Life = Last Date of Hardware Resale of Product

Original Equipment Manufacturer

Acronym Decoder

EoSW

RETHINK MAINTENANCE WITH XS INTERNATIONAL. CONTACT US TODAY. 1.800.256.6133 | info@xsnet.com | XSnet.com