BancMate CBS Case Study The Bilingual software company Bank, changes to ng to compete with the private sector and meet the r equirements of OLA. Overview TheOrganization Himachal Pradesh State Coop. BancMate Bilingual Core BankiCountryorRegion:India The Himachal Pradesh State Cooperative Bank Limited [ HPSCB] is the Apex Bank of H.P Industry:Banking state of India. HPSCB is one of the fast growing bank s in India having more than 2400 CustomerProfile Crores of deposits. HPSCB is the largest State Cooper ative Banks in terms of number of The Himachal Pradesh State Cooperative Bank branches. It has 181 branches and extension counters of w hich about 94% is in the rural Limited [HPSCB] is the Apex Bank of H.P state of areas of the state and one branch in Delhi. HPSCB off ers a full range of financial Products India. and services in Himachal Pradesh including deposit ta king, electronic banking, term loans HPSCB is one of the fast and commercialbillacceptances. growing banks in India having more than 2400 Crores of deposits. HPSCB has 173 branches and Himachal Pradesh has the distinction of having first Coop. Society Registered in India. extension counters spread Cooperative were primarily visualized as specialized agency for financing the credit through out the state and onebranchinDelhi. requirement ofruralpeopleinthecountryparticularlyagri culture. BusinessSituation The Bank is extending banking facilities in 5 distric ts viz. KANGRA, KULLU, HAMIRPUR, HPSCB was faced with the prospect of increased LAHAUL & SPITI and UNA through our affiliated District Cen tral Co-operative Banks, i.e. The competition from new Kangra Central Co-operative Bank and in district SOLA N through another affiliated District private and public sector banks. It also faced the Central Co-operative Bank, TheJogindraCentral Co-oper ativeBank as aDistrict CentralCochallenge of linking all ofoperative Bank. its branch operations into a cohesive entity to serve itscustomers. Achievements : The H.P. State Co-operative Bank Ltd. is the Nati onal Award Winner, which has beenconferred forachieving overallexcellenceinbanking operations. The H.P. State Co-operative Bank Ltd. is the firs t Co-operative Bank of India to implement TotalBranch Automationsoftwareinallits branches. Oneofthefirst bank toopt for CoreBanking Solution wayback in1999.BancMate CBS Case Study The Bilingual software company Bank, changes to ing to compete with the private sector and meet the requirements of OLA. Himachal Pradesh State Coop. BancMate Bilingual Core BankSolution Background sk KOSI chose BancMate and The commercial Banks were operating for the ask was cut out for the bank's IT BancMate CBS from years, but it was being felt that these banks and NTPL to roll out BancMate CBS Natural Technologies to were not paying necessary head to the credit l 14 branches before 31st December, run its branch banking requirements of common masses. Further the operations on the commercial banks, were mainly concentratingTheTa The t team in al 2007.Microsoft Windows their business in the urban area and the being there present TBA vendor banking facilities torural people were not were well aware of functioning of ServerTM 2003 and available. Consequently, the Co-operative ank. As envisaged NTPL did not Microsoft SQL ServerTM Banks cameintopictureafter1904. too much time to study & analyze 2005 database. tatomakeCBSwork. TheITSituation Benefits Out of 181 branches, 160 bank's branches ore team of NTPL was deputed to Bilingualsoftware were computerized with TBA software provides a at the banks HO to complete the Easytoimplement byNaturalTechnologies Ltd. iseinrecord time. Userfriendly Easytotroubleshoot There were 14 branches which were on conversion from present setup to Scalable from very smallCentralised/Core Banking Software. ateCBS was themost difficult and tolarge enging task which the team took up The bank was highly satisfied with its TBA e first task to success. The team implementation but was unable to draw the oideahowthedata was stored and advantages oftheirCBSimplementation. econstraints wereimplemented. ItNTPL they the b spend thedaThe c Shiml exerc Data BancM chall as th had n howthtook one full month of effort to convert The Option available with the bank was to isting datatoBancMateCBS. migrate these 14 branches on CBS to BancMate TBA. rywas made Shimla branch was identified as TheDecisionBancMateCBS ilot branch and on 2nd July, 2007 In the board meeting held on 14th April, 2007 s First Bilingual Core Banking called the representatives from Natural are was rolled out at a branch of a Technologies to discuss the matter where a new Cooperative Bank. The team now optionwas presented tothe board. ll its efforts to streamline the tions and improve the efficiency of NTPL proposed to roll out BancMate CBS in ystem, as existing setup was being these 14 branches on the same infrastructure towhichtheboard consented. theex Histo Chota the p World Softw State put a opera the s used.It to ok around 10 days to streamline the TheBank alsodesired thatthesoftwareshould : setup and the team now migrated its 2nd Provide complete banking as being branch on 16 th July, 2007. It required 2 donebyBancMate days support at the branch and thus the The Software should have bilingual confidence of the team kept on growing facility meeting the requirements of the to mi grate branches and by 5th OfficialLanguages Act, 1963. Novem bertheyhad done8 branches. It should providefor: o ATM Shiml a branch is the largest branch of o SFMS/RTGSInterface the b ank and the biggest challenge for o Kiosk Interface the t eam was migrated on 19th o Telebanking Novem ber, 2007. o MobileBanking o CIBIL The d ate was 7th January, 2008 when all o ALM 14 br anches came on-line on BancMate o ECS CBS, adelayof7 days.BancMate CBS Case Study The Bilingual software company , changes to o compete with the private sector and meet the requi rements of OLA. BenefitsofBancMate ural(NTPL) EasytoImplement Natural Technologies (P) Ltd. (NTPL), The implementation process is simple, fast and creators of the bilingual, multi-lingual user friendly. One of the fastest rolled out software metho dology, have evolved software banks have been able to roll out 1000 from a d eep commitment to meet the branches ayear. computin g needs oftodayand tomorrow. UserFriendly he most innovative, reputable The entire retail banking process is covered in ing IT Company of India, NTPL is just two screens in BancMate. This makes it usiness of application very easy for bank employees to adopt the new developm ent, consulting, distribution of technology. software products, systems integration The simplicity of the solution has helped processing. Its clientele is reduced training costs by bring training time its commitment to service and downtothree days. ity to tailor services to suit and data varied & flexibil One of t and lead in the b AboutNat Himachal Pradesh State Coop. Bank BancMate Bilingual Core Banking tcustomer 's needs is reflected in growing Banks choose BancMate because it is a robust list of satisfied customers in critical solution. The solution, operating system and business area. database has never given any trouble. In addition untrained manpower also finds it easy Natural hold s the copyright for bilingual, toadapt tothesolution. tri-lingu al multi-lingual software methodol ogy has the vision to provide EasytoTroubleshoot softwareapplications meeting the needs Further, the ease at which configuration could ocal and global customers of our be done means that the bank was able to get the infrastructure up and running very fast, evenintheremotest ofbranches. ware applications should helpof the l clients. The soft reduce manual burden and introduce BilingualApplicationSoftware automati on to help our customers BancMate CBS enables the bank to meet the provide efficient services and build directives of the Official Language Act of the country. BancMate gives the bank the ability to ing relationship with their maintain the database in Hindi and English, as s. required. TheChall enge: The multilingual solution has helped the bank The worl d over working is done in single maintain a better relationship with its retail and language and we are introducing rural customers. By providing bank statements bilingual, multi-lingual software in the local language, the bank is able to bridge methodolo gy where the working is to be the divide in rural locations as well as with done in multi languages in parallel. The semi-literatecustomers. challeng e is introduction of a new concept incomputerization. Scalable 2 PCtoPureCentralised The scalability of the solution from a twoFor more information about the work computer network to pure Centralised solution being do ne by Natural Technologies (P) -- meant that the bank could save on Ltd. ple asevisit : implementation costs by rightsizing the infrastructure to the needs of the particular www. ban cmate.com branch. everlast customer