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PERFORMANCE MANAGEMENT

Culturebased performance management

Measurementbased performance management

Competencybased performance management

Leadershipbased performance management

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Culturebased performance management

Focus is on learning

Create great results

Measures that citizens value(qualities)

Be clear about the resultsyou are seeking to create

Workers are empoweredto experiment on ways to improve

performanceusing measures as yardstick of success

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Measurementbased performance management

Measurement is a system used to determine how w el lwork units andemployees produced or provided products or services

Measurement can be determine by quality, quantity, time,and cost

effectiveness.

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Measurementbased performance management

Quantity

addresses how much work the

employee or work unit produced.

For egsTargets achieved,

Goals met).

Quality

addresses how wel l the employeeor work unitperformed the work and/or the accuracyor

effectivenessof the final product.

Quality refers to accuracy, appearance, usefulness,

or effectiveness.

Quality measures can include errorrates (such as the

number or percentage of errors allowable per unit of

work) and customer satisfaction rates(determinedthrough a customer survey).

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Measurementbased performance management

Cost-Effectiveness

addresses on specific resourcelevels (money, personnel,

or time) that you can generally document and measure in

agency annual fiscal yearbudgets.

Cost-effectiveness measures may include such aspects of

performance as maintaining or reducing unit costs, reducing

the timeit takes to produce or provide a product or service, or

reducing waste.

Time

addresses how quick ly,when, or by what date the

employee or work unit

produced the work with nomargin of errors

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Your Opin ionon

Measurementbased performance

management

You cant measure results at the individual level.

a. True.

b. False

Measurement should be used for performance improvement and not as

a tool to club people over the head.

a. True.

b. False.

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Your Opin ionon

Measurementbased performance

management

You cant measure results at the individual level.

a. True.

b. False

Measurement should be used for performance improvement and not as

a tool to club people over the head.

a. True.

b. False.

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Competencybased performance management

Competencyis defined as set of behaviors that helps one to convey

information so that other person is able to receive and understand it.

Behaviors: Expectedto be

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Competencybased performance managementSet of Competencies

Performance goals / objectives

Evaluation Parameters :

address what must be completed

during the review period, and

Competencies measure how the

employee conducted him/herself to

fulfill their work

Feedback

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Leadershipbased performance management

A leaderis a person who has the ability to get other people to dowhat they dont want to do and like it

Leadershipis the process of getting the cooperation of others to

perform desired goal.

Leadershipis the process of influencing others to work willinglytowards the achievement of organisational goals.

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Leadership & Management

LeadershipManagement

RelationshipFunction

Passion & emotionFormal & rational methods

Experienced

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Leaders & Managers

Are originalAre a copy

LeadersManagers

InnovateAdminister

Ask what and whyAsk how and when

Focus on peopleFocus on systems

Do the right thingsDo things right

DevelopMaintain

Longer term perspectiveShort term perspective

OriginateImitate

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Leadershipbased performance management

Leading People

Strategic Planning

Commitment

Managing Change

Participative

Being a quick learner

Employee development

Building & mending relationships

Decision maker

Balancing personal life and work

Leadership Skills

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Videos on Performance Management

http://www.youtube.com/watch?v=lSxrOSVVQSM(Performance Measurement)

http://www.youtube.com/watch?v=ej0DvD7qb6M&list=PL6259D3E0FA1F3960(Culture PM 3 videos, second2 are good)

https://www.youtube.com/watch?v=CVJcz4tu0Dc(Seven Critical Factors outcomes of Management)

http://www.youtube.com/watch?v=lSxrOSVVQSMhttp://www.youtube.com/watch?v=ej0DvD7qb6M&list=PL6259D3E0FA1F3960http://www.youtube.com/watch?v=ej0DvD7qb6M&list=PL6259D3E0FA1F3960https://www.youtube.com/watch?v=CVJcz4tu0Dchttps://www.youtube.com/watch?v=CVJcz4tu0Dchttp://www.youtube.com/watch?v=ej0DvD7qb6M&list=PL6259D3E0FA1F3960http://www.youtube.com/watch?v=ej0DvD7qb6M&list=PL6259D3E0FA1F3960http://www.youtube.com/watch?v=lSxrOSVVQSM