440 wk 1 intro class(1)
TRANSCRIPT
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Collaboration Technologiesfor Leading Projects
PM/IS 440
Ruth TerBush, [email protected]
College of Computing and Digital Media
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…and welcome to the online students
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Lets start thecourse bydiscussingthree thingsyou alreadyknow.
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Most meetings are bad
h a s b e e n to a b a d m e e tin g ?
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Most meetings are bad
Someone dominates Others are afraid
to speak
Poor [or no!] agenda Hidden agendas Key person missing
No ability to close Or close to soon Bad meeting room
h
a t m a ke s m e e tin g s b a d ?
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HOW TO MEET
EFFICIENTLY
geek & poke
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And, it’s even harderto meet virtually
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And, it’s even harderto meet virtually
You lose non-verbalcues
Feedback loops take
longer Free riding increases
Technology is a pain to
set up and getsynchronized
[And, this isn’t the full
list]
Why would this be?
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The workforce is going virtual
: ( ); ( ); ( )rces Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009
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The workforce is going virtual
: ( ); ( ); ( )rces Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009
artner predicts,y this year %0 f knowledge work
ill occur in ocations where
orkers will epend on a
ireless and-emote access
nfrastructure hat is outside
he enterprise's.irect control
.3 7 million eople employees elework at least
ne day a month in he US
%p 17
rom 2006
o 200
%0 f employees ork somewhere ther than
headquarters
%etween 60 and
%0
ork in
ifferent ocations from
.heir bosses
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The workforce is going virtual
: ( ); ( ); ( )ources Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009
artner predicts,y this year %0 f knowledge work
ill occur in ocations where
orkers will epend on a
ireless and-emote access
nfrastructure hat is outside
he enterprise's.irect control
.3 7 million eople employees elework at least
ne day a month in he US
%p 17
rom 2006
o 2008
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The workforce is going virtual
: ( ); ( ); ( )ources Bureau of Labor Statistics Sept 2006 Gartner Oct 2006 ITAC Feb 2009
artner estimates%0 of knowledge ork ccurs in
ocations where orkers depend on
wireless and-emote access
nfrastructure utside the
nterprise's.irect control
Home %7 lient business%1
Auto %7Hotel %6Restaurant %3
/irport Rail Sta
%3/ /lane Train EL
%1( )utdoor Park
%4Library %0
elework Center % atellite Office%
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Examples of different types of telework:
Working from Home
Working at a Remote Office
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Three Dimensions of Virtual Work
Same Time
Different Time
Same Place DifferentPlace
Same Organization
Different Organizati
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Why is virtual work happening?What are the drivers?
Enablers Outsourcing
Overseas Outsourcing
Internet Tools Telephony Tools
Global Markets
(in part enabled byabove)
You tell me
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Friedman
Why did I have you read this?
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We need some shared definitions
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GroupTeam
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Types of Teams
• Standing [Work or Production]
• Project
• Ad-Hoc• “Virtual” [Inter-organizational]
• Leaderless
• Action•
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he dimension oftime
• Synchronous
• Asynchronous
• -emi synchronous
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The dimensions of placeThe dimensions of place
OfficeOffice Remote OfficeRemote OfficeMeeting/Shared SpaceMeeting/Shared SpaceHomeHomePublic SpacePublic Space
Space Vendor Space Vendor Client SpaceClient Space
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Multiple levels of Collaboration
• Companionless
• Communication
• Coordination• Concerted
•
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Feedback
• Immediacy
• InformationRichnes
s
• Social
Presenc
C i ti
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Communication
tools• Multi-user software or telephony toolsthat facilitate message transferamong members of a team,
organization, or community.•
•
• Examples of communication toolsinclude: circuit and packet switchingvoice tools (POTS and VoIP); Video
Tele-conferencing, presentation tools
(LiveMeeting, WebEx), InstantMessa in /chat, SMS, and email.
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toolstools
• Multi-user software or telephonytools that structure team process or
deliverable content.• The defining characteristics of acollaboration tool are that theysupport the creation of information
structure. Process structureincludes artifacts such as agendas,calendars, or task and resourceassignment. Deliverable structure
includes brainstorm lists, trees,
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Why
Collaborate?
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Benefitsof Collaboration
Save time
Increase quality of output Aside: there are always two outputs from
a collaboration
Increase participation
More likely to have the right expertsavailable
More likely to increase buy in for theresult
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Remember I started off by saying:Most meetings are bad
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,eptember 12 2010
Dilbert by Scott Adams
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Why have
Meetings?
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Meetings as a controlsystem
Meeting Meeting Meeting Meeting Meeting
A t t
e n
t i
o n
t o
W
o r
k
Project Time
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Meetings to make (or avoid)decisions
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Meetings to ratify what managementhas already decided
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Meeting as Ritual
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What is the Cost of aMeeting?
• Actual Cash Outlay
• Cost of the time of the participants
• Ineffectiveness at the Meeting (wastedtime)
• Delayed Decisions (revenue lost, cost
increases)
Kinds of processes you want to
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Kinds of processes you want toaccomplish at meetings
Briefing
Presentation Training
Status
Problem Solving Ideation
Knowledge Acquisition
Knowledge Exposition
Decision Making
Execution
Group Writing Group Modeling
Social Kick Off
Team Building
Celebration
Kinds of meetings
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Break?
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… A n d n o w fo r so m e th in g
slig h tly d iffe re n t
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GROUPWAREARCHITECTURES(GROUPWARE TYPES WE WILL
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Thickvs.
Thinclient
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Desktop vs. web client
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Self hosted
vs.cloud
(SAAS)
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team vs. user centric
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open vs. closedsource
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Example Characteristics and Affordances
Affordances: What capabilities does the tools have? Media Channels: How do people communicate
when using the tool? Messages: what types of messages are exchanged
Interrupts: How do people signal they wish to takecontrol of conversation or product? Synchronicity & Feedback: How quickly (and how
richly) do you receive feedback fromteammates? Do you know what work others
have done? Access Control: At what level of granularity can
you block out portions of the document to workin? Can you manage ACL by person, by section,by role? How does the software handle
contention and conflict?
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Web 2.0 Teaming Products Jive’s Clearspace
Huddle Near-Time Teamworkzone Central Desktop Nexo Collanos
Open Teams OfficeZilla Creative Pro Office KonoLive Joyent Peepel Yahoo Groups Google Groups Blogtronix Groove SharePoint LotusConnections
SuiteTwo
Zimbra MindQuarry
Grou.ps
HyperOffice
WebOffice
Google Apps
BaseCamp
Voo2Do
Wrike
GoPlan
ZohoProject
WhoDoes DeskAway
Peontonics
Teamness
SmarSheet
ClearSpace
T h is lis t is m ea ni ngl ess
L o o k a t o u r W i ki
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Groupware software resources
http://thinkofit.com/webconf http://www.web-based-software.com/
http://itredux.com/office-20/database/
http://php.opensourcecms.com/
http://www.solutionwatch.com/515/back-t
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Meeting Scheduling
TimeBridge AgreeADate
MeetingWizard
Doodle
150 of them?http://www.web-based-software.com/cal
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Web Office Suites
www.google.com www.zoho.com www.live.com
*I may, from time to time, send out invites
to a variety of tools via email. If you doNOT want me to send these to the emaillisted in CC, let me know immediately.
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Caveat
Simply adding technology alonenever solves a significant
problem
How do you select among
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How do you select amonggroupware products?
Products are allover the place,
how do you pickthe right one?
Kinds of meetings
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Kinds of
processes youwant to
accomplish at
meetings
Briefing Presentation Training
Status Problem Solving
Ideation Knowledge Acquisition Knowledge Exposition Decision Making
Execution Group Writing Group Modeling
Social Kick Off Team Building Celebration
Kinds of meetings
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ExecuteSolution
ope the Context[ ]Feasibility
Find and define the problem Generate and test candidate solutions Pick and implement a
Evaluate the solution
Gi ll
f thi
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Given all of this,what are we going
to study in thiscourse
And how arewe going tostudy it?
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Meetings
odel of Collaboration & ,Mittleman Ter Bush 200
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Meetings
odel of Collaboration & ,Mittleman Ter Bush 200
Meetings Have Context – /Goals Objectives
–PeopleHistory
Skills
Knowledge
Talents
(Agendas personal)goals
–Resources
– /Barriers Constraint
s –Environments
Physical
Virtual
–
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odel of Collaboration & ,Mittleman Ter Bush 200
Meetings Projects
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odel of Collaboration & ,Mittleman Ter Bush 200
Projects HaveContext
– /Goals Objectives –People
History
Skills
KnowledgeTalents
Agendas(personal
)goals
–Resources – /Barriers Constraints
–EnvironmentsPhysical
Virtual
Meetings Projects
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Meetings
Tools
Projects
odel of Collaboration & ,Mittleman Ter Bush 200
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Meetings
Tools
Projects
& ,Mittleman Ter Bush 200
Tools haveAffordances
–Functions
–Data relationsh
– Data limits
–Data persistenc
–Synchronicity
–Identifiability
–Access control
–Roles
–Awareness
indicators –Interruption
alerts
–
––
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What is Collaboration Engineering?
Collaboration engineering is anapproach to the design of re-usablecollaboration processes and
technologies meant to engenderpredictable and success amongpractitioners of recurring mission-critical collaborative tasks.
A collaboration engineer buildspredictable repeatable collaborationactivities and maps those activities to
a toolset for execution.
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Next: The Syllabus
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Instructor
Ruth Ter Bush (MBA, MSTM, PhD)
Skype: ruth.terbushOffice: 312.362.6774 CDM 373
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Course Information
Desire 2 Learn Class blog
http://www.cdmblogs.net/virtual
Wiki Resource
Wimba Winthin D2L. Access through course menu. Wimba room
Bookmark all of these sites!
Make sure your email in CC is correct Make sure you know how to access and post to the sites
above
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Blog BASICS
I understand many of you have nevercommented on a blog post before.
Let me explain…
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Wiki Basics
Many of you have not worked on a Wiki Let me explain…
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Syllabus
What this class is about How we are going to do
it
Blending of in-classwith OL
What you will learn
Why this is important What your projects will
be like
How you will be graded
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Projects
There are two projects your team willwork on
Part A –
Your group is responsible for a portion of one class period (30-45 min)
You may NOT lecture
You may choose any virtual collaborationrelated topic
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Project
Part BWe are going to generate a list of topics
you think managers of virtualteams/projects would want in aknowledge repository
I will put the topics into a quiz/selectionsurvey
You will select one topic I will form the groups which will develop
it.
This is mostly the Analysis part of the
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Assignments for next week Please read Chapters 1,4 and 10 of the
Virtual Teaming text. (http://pm440.pbworks.com)
Blog (make comments)
.th e Pro je ct To p ic S e le ctio n Po ll A lin k fo r it w
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:// . .h ttp w w w sa p stre a m w o rk c
o m
You should have gotten an invitationfrom me this afternoon.
This will give you access to the
discussion.
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?
Collaboration Technologies
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Collaboration Technologiesfor Leading ProjectsPM/IS 440
Ruth Ter Bush, Ph.D.t b h@ d d l d