Benoît Long Senior ADM, Transformation, Service Strategy and Design Shared Services Canada

November 7, 2012

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Budget 2011 Consolidate Standardize Re-engineer

Shared Services Canada:

Created on August 4, 2011

Mandated to deliver email, data centre and network/telecom services to 43 Government of

Canada institutions representing 95% of the federal IT infrastructure spending

Budgets, people, assets and contracts transferred to SSC in November 2011

Full accountability for the infrastructure on April 1, 2012

Shared Services Canada Act, Royal Assent, June 29, 2012

Raison d’être

Reduce costs

Improve Security

Maximize Efficiencies

Minimize Risks

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Highly complex, costly and

less secure than desired

63 email systems

19 large data centres

65 Medium-sized data

centres of varying quality,

security and energy

efficiency;

hundreds of smaller

“closets”;

50 wide area networks

connecting over 3000

buildings and data centres –

over 1,000 firewalls;

less than 100 buildings with

wireless WAN services;

over 110,000 people with 2

phones;

over 1000 PBX and key

systems;

largely in-sourced

2,100 mission-critical, mandate-

specific systems that span:

key benefits programs (e.g.

employment and pension benefits)

security (e.g. national defence and

national policing systems and

provincial police force databases,

CBSA border systems, and Public

Safety cyber security and

Emergency Response);

safety and health (e.g. food

monitoring, health science labs,

weather systems, seismic systems);

farmers and students (agriculture

innovation, student loan programs)

finance systems (e.g federal-

provincial tax and benefit systems,

money laundering)

connectivity that ensures safe

access to government, programs,

citizens and protects information

Mission-critical programs highly

dependent on infrastructure

Current state of IT

infrastructure: is complex, old and expensive

is a long-term unfunded liability

is vulnerable to availability and

performance issues

is a barrier to business system

renewal, modernization and

agility

has uneven quality of service

has some resiliency soft spots

is not service oriented

Procurement practices that

limit innovation.

Issues persist and are barriers

to government priorities

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Email

Current state Business case and plan

2012-2013

Procurement

2013-2020

Build and Migration to new service

Data Centres (2012-2020)

Current State, Business Case, Detailed Inventory and Plans

Networks (2012-2020)

Migration to New Data Centres (Multiple Waves)

Inter-building (WAN) - integrated and aligned with data centre consolidation plan

Intra-building (LAN) - integrated and aligned with data centre consolidation plan

Nov 2011 Jan – May 2012 June 2013 Oct 2013 – April 2015

Forums / Events

• Chief Information Officer Council (CIOC)

• DPI, GTEC

• Executive Summit

• Heads of IT meetings

Industry – Launch and closure of procurement process;

engagement of industry based on sourcing strategies

Key Stakeholders • Ministers • Inter-departmental Advisory

Committees (IT Business Transformation)

• CIO Council • 43 Partner Departments • Unions • Industry En

gag

em

en

t Inter-departmental Working Groups: • Security • Policy and Standards • Functional • Business Requirements • Transition • Operational & Service Mgmt • Information Mgmt

Telecommunication services transformation – data, voice, video and call centre services

Current State, Business Case, Detailed Inventory and Plans

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Ente

rpri

se S

ecu

rity

Business Continuity

GC Network Regional and International Carriers

(377,000 users; 3500+ locations)

Internet

Public Servants

GC Offices

Businesses

Governments

Canadians

Production X Production Y

Development Development Centre

• Separate Development Data Centres for best support of application development

• Leading practice to ensure strong segregation of production environment from non-production

Geographic Diversity

• Data Centres in pairs for high performance

• Data Centres in diverse locations for disaster tolerance

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Storage

Server HW

Network

Servers

Databases

Virtualization

Runtimes

Applications

Security &

Integration

Storage

Server HW

Network

Servers

Virtualization

Runtimes

Applications

Security &

Integration

Ma

na

ged

by

Sh

ared

Serv

ices

Storage

Server HW

Network

Servers

DBMS

Virtualization

Runtimes

Applications

Security &

Integration

Storage

Server HW

Network

Servers

Databases

Virtualization

Runtimes

Applications

Security &

Integration

IaaS

CIO

ma

na

ged

On-Premise PaaS SaaS C

IO m

an

ag

ed

Ma

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ged

by

Sh

ared

Serv

ices

Ma

na

ged

by

Sh

ared

Serv

ices

CIO

ma

na

ged

DBMS

•IaaS: Infrastructure as a Service

•PaaS: Platform as a Service

•SaaS: Software as a Service (non

Dept/Agency program

Applications)

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Dept. Private Cloud

Directory

Free / Busy

Mobile Integration

Dept. Private Cloud GCnet

GCnet

Internet

GCTravel

Public-facing web sites

GCdrive Pay

Pension Collab

Intranet sites

Canada.gc.ca

Jobs

Mail & Messaging

GEDS

RDIMS MySchool

Private Cloud (GCnet) • Internal services for GC community • SSC-provided cloud services to the GC • Secured perimeter; access within

Remote Access

Public Cloud (GCnet) • Some public-facing GC presence • Limited Development / Test capacity

Hybrid Cloud (GCnet over Internet) • Secured extension of GCnet to vendor • Vendor-provided cloud services to

the GC