2-1

Dont do harmful actions to yourself ( !) ! Dont do harmful actions to others ( !) !

Quiz #1Juran 3 , ____________________=> ( )____________________=> ( )____________________=> ( ) (SQC) , (Control Chart) ? ( )ZD() ? ( )DIRTFT , ?TQC , TQC ?

QM 6 TQM, ISO 7 7

6 6 6 6 6

() (COQ)

,

? (20 )

?

2 (50~70)

, !

3 (80~90 )

4 (90 ~)

()

(Deming Prize)1951 (JUSE) (Malcolm Baldrige National Quality Award) MB , 1987 1988 3 MB (European Quality Award) 1991 MB : Criteria for Performance ExcellenceEQA : Business Excellence Model

()

()

TQM (Total Quality Management, ) (Public Law 100-107) , 1987 8 20 MB 1988 , 16 S&P 500 3 48 S&P 2 MB = NIST + MB + ASQ () + ( , MB ), , 3 2 2000 ,

MB (2002)

MB (2002)

JUSE () 1951, (JQA)1995 MB , : 2-8

EQAEFQM ()1991 , 1

!!!!

Homework!

2-2

Mark C. Wells,

, !

? , ? ? ? .

? , : 20~30%: 30%~50%1980s , , 5% , 25%, , TQM , 3 (GNP 7%)

, ()

(Cost of Quality, COQ) ( ) , , , ,

!!!

3 (pp 91~92) . , . ( )

() . !

. , , .

(Prevention Cost, P-Cost) (Appraisal Cost, A-Cost) (Internal Failure Cost, IF-Cost) (External Failure Cost, EF-Cost)

P-Cost , QC . QC , , , . QC PR, , . QC , . . . . . . . . .

A-Cost . , , , , . . . , , , , . . () . , , , , . , , , . . , , , . .

IF-Cost (scrap) . (, , , ) . . , , , . , . . , , . . , , . . . .

EF-Cost . . . () . . , , , .

P, A, F- Cost

!

A-Cost P-Cost , IF-Cost , .EF-Cost IF-Cost .P-Cost A-Cost IF-Cost EF-Cost A-Cost , P-Cost ,

1-10-100 P-Cost 1 , 10 A-Cost, 100 F-Cost . .

! (Activity-Based Costing, ABC): , ,

Needs (JIT) or ROI

(AT&T ) (COQIP, Identification Process) .

) !

)

, , , 3-6

3-6

(%) (%) 251

1330

/

1

10111

985

525

245870

1.4

14.3 1.415.7

12.911.5 7.1

7.135.7

2.9 5.782.9100.0 100

3-8]

Chart1

35.70.357

14.30.5

12.90.629

11.50.744

7.10.815

7.10.886

5.70.943

Sheet1

35.735.735.7%

14.35050.0%

12.962.962.9%

11.574.474.4%

7.181.581.5%

7.188.688.6%

5.794.394.3%

Sheet1

&A

Page &P

Sheet2

(%)

Sheet3

3-9] 123546

3-10] ABCD321A, B, C, DBA, B, C, D

OfficeTutor.comhttp://yust.officetutor.com/ Online MS-Office But @ YUSTExcel 2003 Core Expert =>

WeekContentsTextRemarks1 12 1,23 3HW14 / I45 565, H/OHW27Excel H/O8Minitab H/OHW39 II / I10611 7126 I10 136 IIHandoutHW4141215 13HW516III / II

#1 (3/27) ( , Pp35~42) , P 42. 2 , , ,

Good bye!