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CanogaViewSmart Element Manager

NOTICE

Canoga Perkins has prepared this users manual for use by customers and Canoga Perkinspersonnel as a guide for the proper installation, operation and/or maintenance of CanogaPerkins equipment. The drawings, specifications and information contained in this documentare the property of Canoga Perkins and any unauthorized use or disclosure of the drawings,specifications and information is prohibited.

Canoga Perkins reserves the right to change or update the contents of this manual and tochange the specifications of its products at any time without prior notification. Every efforthas been made to keep the information in this document current and accurate as of the dateof publication or revision; however, no guarantee is given or implied that the document iserror free or that it is accurate with regard to any specification.

CANOGA PERKINS CORPORATIONAn Inductotherm Company

20600 Prairie StreetChatsworth, California 91311-6008Business Phone: (818) 718-6300

(Monday - Friday 7 a.m. - 5 p.m. Pacific Time)FAX: (818) 718-6312 (24 hrs.)

Web Site: www.canoga.comEmail: [email protected]

Copyright2000, 2002, 2004 Canoga Perkins CorporationAll Rights Reserved

CanogaView Smart Element ManagerStandalone Version

Part Number 6912645Rev. C 01/2008

To reference Technical Advisories and Product Release Notes, go to Canoga Perkins'website: http://www.canoga.com

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Table of ContentsChapter 1 System Requirements.........................................................................................1

1.1 Hardware Requirements .............................................................................................11.2 Software Requirements...............................................................................................11.3 SNMP Agent Requirements ........................................................................................1

Chapter 2 Ins tall ing CanogaView Smart Element Manager ..............................................52.1 Installation Process .....................................................................................................52.2 Installation Steps.........................................................................................................62.2.1 Insert CD or Select install.htm..................................................................................62.2.3 Start Installer for Windows .......................................................................................72.2.4 Progress Meter.........................................................................................................92.2.5 Product Splash .........................................................................................................92.2.6 Installation Introduction ..........................................................................................102.2.7 License Agreement ................................................................................................112.2.8 Important Information .............................................................................................122.2.9 Choose Install Folder .............................................................................................132.2.10 Choose Shortcut Location ......................................................................................142.2.11 Enter SNMP Trap Port ...........................................................................................152.2.12 Installation Billboards .............................................................................................162.2.13 Installation Complete.............................................................................................17

Chapter 3 Using CanogaView Smart Element Manager ..................................................19

3.1 User Interface Overview............................................................................................193.1.1 Application Overview..............................................................................................193.1.2 Menus and Toolbars...............................................................................................233.1.3 Standalone Version Restrictions ............................................................................253.2 Getting Started ..........................................................................................................263.2.1 Locate and Select Shortcut ....................................................................................263.2.2 Start CanogaView Smart Element Manager ..........................................................27

3.2.3 Login.......................................................................................................................283.2.4 Agent Chooser .......................................................................................................283.2.5 Views......................................................................................................................313.3 Other Applications.....................................................................................................373.3.1 Account Manager ...................................................................................................373.3.2 Alarm Monitor .........................................................................................................393.3.3 Configuration ..........................................................................................................443.3.4 Reset ......................................................................................................................453.3.5 Reports...................................................................................................................473.3.6 Security Manager ...................................................................................................513.3.7 Status .....................................................................................................................533.3.8 Telnet .....................................................................................................................57

3.3.9 TFTP Server...........................................................................................................58Chapter 4 Frequently Asked Questions............................................................................61

4.1 What Web Server Platforms are supported?.............................................................614.2 What Web Client Platforms are supported? ..............................................................614.3 What Web Server is used by CanogaView Smart Element Manager? .....................614.4 What is a Java Plug-In or Java Runtime Environment? ............................................614.5 How many Web Clients are supported? ....................................................................614.6 How many User Accounts are supported?................................................................624.7 How do I Install CanogaView Smart Element Manager? ..........................................62

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4.8 How do I Uninstall CanogaView Smart Element Manager?......................................624.9 How do I Login? ........................................................................................................624.10 Why doesn't CanogaView Smart Element Manager support Netscape 6.0?............624.11 What Version of HP OpenView can CanogaView Smart Element Manager beintegrated with?.....................................................................................................................634.12 What does CanogaView Smart Element Manager actually do?................................63

4.13 Which Canoga Perkin's Products does CanogaView Smart Element Managermanage? ...............................................................................................................................634.14 What versions of the products must be installed?.....................................................634.15 What is a Domain?....................................................................................................634.16 How are Remote Products managed? ......................................................................644.17 What Security Levels does CanogaView Smart Element Manager support? ...........64

Chapter 5 Troubleshooting ................................................................................................65

5.1 No Response from SNMP Agent ..............................................................................655.2 "Model Not Found" image appears on my View........................................................655.3 Traps/Alarm Processing............................................................................................66

Appendix A War ranty Information ................................................................................... A-1

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List of FiguresFigure 1-1: DMM Host Table .................................................................................................2

Figure 1-2: 9135 Host Table .................................................................................................3

Figure 1-3: SNMP Agent Chooser showing Edit Window.................................................4

Figure 2-1: Internet Explorer Java Enable Example..........................................................5

Figure 2-2: Netscape Navigator Java Enable Example ......................................................6

Figure 2-3: InstallAnywhere Securi ty Warning ...................................................................7

Figure 2-4: Installer for Windows ........................................................................................8

Figure 2-5: Installer Progress Meter....................................................................................9

Figure 2-6: Installer Language Selection ............................................................................9

Figure 2-7: Installation Introduction ..................................................................................10

Figure 2-8: License Agreement..........................................................................................11

Figure 2-9: Important Information .....................................................................................12

Figure 2-10: Choose Install Folder....................................................................................13

Figure 2-11. Choose Shortcut Location ............................................................................14

Figure 2-12: Enter SNMP Port Trap ..................................................................................15

Figure 2-13: Bil lboard Example .........................................................................................16

Figure 2-14: Installation Complete ....................................................................................17

Figure 3-1. Starting Poin t ...................................................................................................19

Figure 3-2. Agent Chooser Toolbar...................................................................................23

Figure 3-3. Domain View Toolbar ......................................................................................23

Figure 3-4. Device View Toolbar........................................................................................23

Figure 3-5. Access Denied .................................................................................................25

Figure 3-6. Shortcut Menu..................................................................................................26

Figure 3-7. IE Address Field Example ...............................................................................26Figure 3-8. CanogaView Start Page...................................................................................27

Figure 3-9. Login Screen ....................................................................................................28

Figure 3-10: SNMP Agent Chooser....................................................................................29

Figure 3-11. Add/Edit Agent Screen ..................................................................................30

Figure 3-12. Agent Chooser Status Example ...................................................................31

Figure 3-13. Selectable Views ............................................................................................32

Figure 3-14. Domain View...................................................................................................33

Figure 3-15. Chassis View. .................................................................................................34

Figure 3-16. Modem View. ..................................................................................................35

Figure 3-17. 9135G View .....................................................................................................36Figure 3-18. 9135G Port View .............................................................................................36

Figure 3-19: Account Manager...........................................................................................38

Figure 3-20: Add User.........................................................................................................38

Figure 3-21. Alarm Monitor All Alarms Filter.................................................................40

Figure 3-23. Alarm Legend .................................................................................................42

Figure 3-24. Alarm Event Queries ......................................................................................43

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Figure 3-25. Alarms Records by Log Time Input.............................................................43

Figure 3-26. Example Alarm Report ..................................................................................44

Figure 3-27. 9135G Port Configuration .............................................................................45

Figure 3-28. Fiber Optic Modem Reset Example..............................................................46

Figure 3-29. 9135G Reset Example ...................................................................................46

Figure 3-30. Factory Defaults Conf irmation Example......................................................47

Figure 3-31. Reset Confirmation Example ........................................................................47

Figure 3-32. Domain Level Reports ...................................................................................48

Figure 3-33. Domain Level Report Example ..................................................................... 49

Figure 3-34. 9135G Report .................................................................................................50

Figure 3-35. Security Manager...........................................................................................52

Figure 3-36. Chassis Status ...............................................................................................53

Figure 3-37. 9135G Status General Tab .........................................................................54

Figure 3-38. 9135G Status Spanning Tree Tab..............................................................55

Figure 3-39. 9135G Status Forward ing Database Tab ..................................................56

Figure 3-40. 9135G Status Version Tab.........................................................................56

Figure 3-41. 9135G Port Statistics .....................................................................................57

Figure 3-42. DMM Telnet Example .....................................................................................58

Figure 3-43. TFTP Server Utility .........................................................................................59

Figure 3-44. TFTP Help .......................................................................................................59

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Chapter 1 System Requirements

The CanogaView Smart Element Manager Servers hardware and software minimumrequirements as well as the SNMP Agent requirements are listed in this section of themanual. The Standalone Version of CanogaView Smart Element Manager is installed with a

restricted license with the following installation and access limitations:

Windows installation support only. UNIX support is available via the CanogaViewSmart Element Manager Enterprise Version.

Single login session support as only one active login session is allowed at a time.The Enterprise Version has upgrade options for 10 seat and unlimited seat licensing.

Server platform access only as the client CanogaView Smart Element Managerapplications must be executed from the same platform that the server software wasinstalled. Remote web browser user interface support is provided in the EnterpriseVersion.

HP OpenView installation integration support is not supported. Installation optionswhich integrate CanogaView Smart Element Manager with HP OpenView 6.1, are

provided in the Enterprise Version.

1.1 Hardware Requirements

Intel Pentium 500MHz Processor (1GHz or higher is strongly recommended) 128MB RAM (256MB or higher is strongly recommended) 100MB free disk space SVGA Monitor with 256 colors and 1024x768 resolution will display but the quality

will be extremely poor. It is strongly recommended that 65536 colors (16 bit) orhigher be used.

Network Adapter Card is required for Ethernet LAN support

1.2 Software Requirements

Microsoft Windows OS with TCP/IP Services: Windows NT 4.0 SP4 -or- Windows 2000 -or- Windows XP

Web Browser supporting Java Plug-In: Netscape Navigator 4.06 or later or- Microsoft Internet Explorer 4.0 or later

Java Plug-In 1.3.0_01 or later

1.3 SNMP Agent Requirements

The IP address of the server on which the CanogaView Smart Element ManagerStandalone software is installed must be added to the SNMP Agents host table for each

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device that is to be managed. Additionally, if trap/alarm monitoring is desired, then theappropriate access level and trap port must be setup.

The SNMP Agents currently supported are:

Domain Management Module (DMM) for management support of the Universal

Chassis System (up to eight 2U and 5U chassis per DMM) and its components. 9135 Two Port EdgeAccess Switch - 100BASE-TX/FX Compliant Fast Ethernet

device with the SNMP Management Module.

9140 Four Port EdgeAccess Switch - 100BASE-TX/FX Compliant Fast Ethernetdevice with the SNMP Management Module.

9135G Gigabit Two-port EdgeAccess Switch is a 1000BASE-LX compliantEthernet device with SNMP Management Module.

It is important that the software (aka firmware) installed on any of the SNMP Agents listedabove, be at the required level in order for CanogaView Smart Element Manager to correctlyaccess the essential management data residing at the network element level.

An example telnet session screen showing the DMM Host Table is shown below:

Figure 1-1: DMM Host Table

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An example of a 9135 Host Table telnet session screen is shown below: (the screens for the9140 and 9135G products are very similar to that of the 9135)

Figure 1-2: 9135 Host Table


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In addition, the CanogaView Smart Element Managers SNMP Agent Chooser applicationmust be used to add each managed SNMP Agent to its database. CanogaView SmartElement Manager must know the IP Address and Agent Type of the SNMP Agent so thatthe correct management applications are used to access and retrieve data from themanaged device using the SNMP protocol and device relevant MIB variables.

Figure 1-3: SNMP Agent Chooser showing Edit Window

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Chapter 2Installing CanogaView Smart Element Manager

All files necessary for the installation of the CanogaView Smart Element Manager softwareare contained on the installation CD. Additionally, this manual as well as other technical

information is also contained on the CD and installed with the software.

2.1 Installation Process

The following steps assume that the CanogaView Smart Element Manager software is beinginstalled via the installation CD. If the software has been downloaded from Canoga Perkinscorporate web site, then locate the install.htm file at the top of the downloaded directorytree and select/execute it.

For the easiest installation, ensure that Java is enabled in your web browser. Typically,Java can be enabled via a setting the browsers Options or Preferences dialog.

Figure 2-1: Internet Explorer Java Enable Example


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Figure 2-2: Netscape Navigator Java Enable Example

2.2 Installation Steps

2.2.1 Insert CD or Select install.htm

Insert the CD into the CD-ROM drive.

If the installer web page did not automatically display when the CD was inserted into theCD-ROM drive, locate the file install.htmand double click on it or open it with your browser(File >> Open orFile >> Open Page). A browser page will open with the CanogaView SmartElement Manager image displayed.


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2.2.2 InstallAnywhere Secur ity Warning

If prompted with a security warning, as seen below, allow "Install Anywhere Web Installer" tobe executed by pressing the Yes button. This warning will appear over on top of the nextscreen.

Figure 2-3: InstallAnywhere Securi ty Warning

2.2.3 Start Installer for Windows

Press the Start Installer for Windows button from the next screen.

Note: the installation software does not provide a Cancel option during this step.


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Figure 2-4: Installer for Windows


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2.2.4 Progress Meter

The installation process will prepare the installation by extracting data from the CD.

Figure 2-5: Installer Progress Meter

2.2.5 Product Splash

Once extracted, the installation process will display the CanogaView Smart ElementManager product splash window that follows:

Figure 2-6: Installer Language Selection


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When the OK button is selected, the installation process continues and the followingscreens are displayed. Press the Next to continue with the installation, Previous to returnto an earlier step or press Cancel to abort the installation process.

2.2.6 Installation Introduct ion

The installation software displays an Introduction screen.

Figure 2-7: Installation Introduction


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2.2.7 License Agreement

Next, the Canoga Perkins License agreement is displayed. You must accept the terms ofthe license agreement in order to continue with the installation process.

Figure 2-8: License Agreement


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2.2.8 Important Information

Next, the Important Information screen is displayed. It is important that you meet theminimum hardware and software system requirements in order to continue with theinstallation process.

Figure 2-9: Important Information


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2.2.9 Choose Install Folder

The first configurable installation screen that you will encounter is the "Choose InstallFolder" screen. Canoga Perkins suggests that you select the default installation location ifpossible. If you are not sure seek the advice of your IT Administrator.

Figure 2-10: Choose Install Folder


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2.2.10 Choose Shortcut Location

The "Choose Shortcut Location" screen defines where application shortcuts will be placed.

In a new program group - Program groups are folders in a user profile that appear underthe menu: Start -> Programs. This option inserts the shortcuts into a new program group

that the installer defines. In an existing program group - This option inserts the shortcuts into a program group that

already exists.

In the Start Menu - This option inserts the shortcuts into the Windows Start menu. On the Desktop - This option creates shortcut icons on the desktop. Other: select location - The user selects a location in which to insert the shortcuts. Do not create shortcut icons - No shortcut icons will be created.

Figure 2-11. Choose Shortcut Location

When CanogaView software is installed on a Windows platform, five shortcuts will becreated on the system under Start Menu CanogaView Smart Element Manager

Account Manager - manages CanogaView accounts and establishes new users Canoga Perkins Website - link to Canoga Perkins' web page Security Manager - manages CanogaView application security Start CanogaView Smart Element Manager - opens the Start Page TFTP Server executes the TFTP server application which supports firmware upgrades

in Canoga Perkins devices


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2.2.11 Enter SNMP Trap Por t

The "Enter SNMP Trap Port" screen allows the selection of a port number on which theCanogaView Trap Service should listen for SNMP traps. The default port for this installationis 163 and as explained on the installation screen, unless other network managementsoftware uses this port, the default port should be selected.

Figure 2-12: Enter SNMP Port Trap


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2.2.12 Installation Billboards

Next, as series of billboard messages will be displayed during the installation process,followed by a please wait and installation complete screen.

Figure 2-13: Billboard Example


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2.2.13 Installation Complete

Figure 2-14: Installation Complete


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Chapter 3Using CanogaView Smart Element Manager

This chapter provides an overview of the CanogaView Smart Element Managers userinterface, a Getting Started section which lists the basic steps that one would follow to start

managing their network including examples and a description of the miscellaneousapplications.

3.1 User Interface Overview

This section provides an overview of the graphical user interface applications and theirusage. Included are:

Application Overview

Menus and Toolbars

Standalone Version Restrictions

3.1.1 Application Overview

The CanogaView Smart Element Manager basically consists of client and server sideservices. The client side components consist of HTML web pages, Java scripts and Javaapplets that execute within a web browser that supports Java (typically Internet Explorer orNetscape). These web pages and applets communicate and are managed by CanogaViewSmart Element Managers web server. The server side components are the web server,Java server pages (jsp), HTML pages, Java scripts, Java servlets, database and SNMPcommunication stack.

The following table lists the client side services and the basic application hierarchy (whocalls who as indicated using colors and indentations). It is assumed that the user is startingfrom the main start up page which is displayed here:

Figure 3-1. Starting Poin t


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CanogaView Smart Element ManagerAppl ication Hierarchy

Notes

CanogaView Smart Element Manager Home Page Starting point for selection of underlying featuresusing web browser application (IE, Netscape, )http://localhost:8080/nms.html

Start Selects Login and Agent Chooser applet

Agent Chooser SNMP Agent management application

Add/Edit/Delete Agents Edit features for managing agents

Alarm Monitor All alarms for all agents

Telnet Telnet to any selected SNMP Agent device

9135 View Graphical view of device and its ports

Alarm Monitor Alarm filter for this specific 9135 device only

Telnet Telnet to the selected 9135 device

Reset 9135 device level reset

Reports Configuration report for selected device and itsports

Status Device level status

Configuration Display and edit device level features

9135 Port View Displays individual port selected

Alarm Monitor Alarms filter for specific port selectedTelnet Telnet to the 9135 device

Status Port level status

Configuration Display and edit port level features

9140 View Graphical view of device and its ports

Alarm Monitor Alarm filter for this specific 9140 device only

Telnet Telnet to the selected 9140 device

Reset 9140 device level reset


Status Device level status


9140 Port View Displays individual port selected

Alarm Monitor Alarms filter for specific port selected

Telnet Telnet to the 9140 deviceStatus Port level status

Configuration Display and edit port level features

9135G View Graphical view of device and its ports

Alarm Monitor Alarm filter for this specific 9135G device only

Telnet Telnet to the selected 9135G device

Reset Resets this device


Status 9135G device level reset


9135G Port View Displays individual port selected

Alarm Monitor Alarms filter for specific port selected

Telnet Telnet to the 9135G device

Status Port level statusConfiguration Display and edit port level features

Domain View Graphical display - up to eight 5U or 2U Chassisin a single domain

Alarm Monitor Alarm filter for all chassis within this domain

Telnet Telnet to the DMM device managing the domain

Reset Alarm Relays Reset alarm relays on all chassis in the domain

Reports Reports for all chassis and their componentswithin the domain

Domain Status Domain level status


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5U Chassis View Graphical display for an individual 5U Chassis

Alarm Monitor Alarm filter for the selected Chassis and itscomponents

Telnet Telnet to the DMM managing the domain

Reports Chassis specific reports for this chassis and all ofits components

Chassis Status Chassis level status

CIM View Graphical display of CIM deviceAlarm Monitor Alarm filter for this device only


Status CIM module level status

Configuration Display and edit CIM level features

DMM View Graphical display of DMM device

Alarm Monitor Alarms filtered for this device only


Status DMM module level status

Configuration Display and edit DMM level features

Reset Reset the selected DMM device

Power Supply AC View Graphical display of 5U AC Power Supply

Alarm Monitor Alarms filtered for this device only


Power Supply DC View Graphical display of 5U DC Power SupplyAlarm Monitor Alarms filtered for this device only


LAN Extension Products View Graphical display of 1230 device and installed 3xxslot devices. This level will be bypassed if theuser selects one of the devices within a slot vs the1230 device.

Alarm Monitor Alarms filtered for this 1230 device and installeddevices


Status 1230 module level status

Configuration Display and edit 1230 device level features

Reset Reset or Reset/Swap options for one or allinstalled slot devices

Device 3xx View Graphical display of individual 3xx Lan device circuit view displayed if side band mgmt availablefor the type of 3xx device installed

Alarm Monitor Alarm filter for the 3xx device selected


Status 3xx module level status

Configuration Display and edit 3xx device level features

Reset Reset the selected 3xx device

Modem Product View Graphical display of T3 2x4x or T1 2x6x productsshowing circuit level with redundancy if installed

Alarm Monitor Alarms filtered for all modems on this circuit local, remote and redundant


Status Circuit level status

Configuration Display and edit modem level features

Reset Circuit level reset for one or more modems

600x Product View

Alarm Monitor Alarms filtered for the 600x device selected


Status

Configuration

Reset

6100 Product View

Alarm Monitor



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enhancements and known problems

Installation Notes Installation notes for Windows, Sun and HPInstallation

Canoga Perkins Technical Support link Direct link to Canoga Perkins corporate web sitesupport page

Email support link Link for Email support to Canoga Perkins supportgroup

Canoga Perkins web site link Link to Canoga Perkins Corporate web site atwww.canoga.com

About Version and copyright statements

3.1.2 Menus and Toolbars

Toolbar icons appear in the upper left corner of a page under the drop-down menu bar.Icons reflect the same items as will be found in the drop-down menus.

Each application page has a slightly different toolbar as the examples below show. A briefdescription of the toolbar icons follows. In addition to the toolbars, you will find identical

features in the drop down menus.

Figure 3-2. Agent Chooser Toolbar

Figure 3-3. Domain View Toolbar

Figure 3-4. Device View Toolbar


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Back - display previous view window; e.g. from a Chassis View, this displays theDomain View containing the chassis.

Home Page - display the CanogaView start page.

Agent Chooser - display SNMP Agent Chooser application.

Close Windows - close all displayed windows except for the window on which thisicon appears.

Exit Application - close the application window on which this icon appears.

Refresh - refresh the current data for the active page.

Save - save modified values to the device.

Undo - undo recent changes to the data (some changes cannot be undone).

Clear - deletes data, e.g. on the Alarm Monitor page, this deletes alarms in thealarm list.

Freeze Display - temporarily pauses display updates.

Unfreeze Display - resumes display updates that were temporarily paused.

Edit - launch configuration application for the device.

Alarm Monitor - launch Alarm Monitor page displaying device alarms.

Status - launch the status application for the device

Reset - launch Reset application for the device, e.g. to reset alarm relays that arelatched, or utilize an external device.

Diagnostics - launch diagnostics application for the device.

Reports - launch a page from which Inventory and version reports can begenerated.

Telnet - launch a Telnet session to the device.

GoTo - display a view (e.g. Chassis View, Device View, etc.) of the device.

Application Documentation - open the application on-line help documentation.

Selection Documentation - show application help for selected item, e.g. an alarm in

the Alarm Monitor

Status Legend - show the alarm status color legend.

Application About - display the applications version information.


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3.1.3 Standalone Version Restr ict ions

As this is the Standalone Version of CanogaView Smart Element Manager, it is important toremember the following user interface restrictions:

Single login session support as only one active login session is allowed at a time.The Enterprise Version has upgrade options for 10 seat and unlimited seat licensing.

Server platform access only as the client CanogaView Smart Element Managerapplications must be executed from the same platform that the server software wasinstalled. Remote web browser user interface support is provided in the EnterpriseVersion.

The display of the Access Denied window that is shown below will appear whenever aStandalone Version access restriction is determined.

Figure 3-5. Access Denied


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3.2 Getting Started

Once CanogaView Smart Element Manager is installed you are ready to start using it tomanage your Canoga Perkins Networking equipment.

3.2.1 Locate and Select Shortcut

On a Windows platform, a shortcut to the CanogaView Start Page was installed at theshortcut location selected during the installation process. Locate the shortcut and select ordouble click on it.

Figure 3-6. Shortcu t Menu

Additionally, the Start Page can also be started by entering the IP address and URL of theCanogaView Smart Element Manager server and web page in the Address feature withinany web browser. The example below shows the result of entering the URLhttp://192.168.1.8:8080/nms in the Address field of IEs web browser (substitute the IPaddress of your CanogaView Smart Element Server for 192.168.1.8 in the example shown).Subsequently, this URL or any other URL within CanogaView Smart Element Manager canbe saved as a Favorite for future access so long as the SNMP Agent or the addresses of

any of the components have not changed.

Figure 3-7. IE Address Field Example

http://192.168.1.8:8080/nmshttp://192.168.1.8:8080/nms

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3.2.2 Start CanogaView Smart Element Manager

The CanogaView Start Page provides a starting point from which to access CanogaView. Tolaunch CanogaView from the Start Page, click on the Start button.

Figure 3-8. CanogaView Start Page


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Next, the CanogaView Smart Element Manager Login screen opens and the user will beprompted to enter a username and a password.

Figure 3-9. Login Screen

3.2.3 Login

The standard login screen, shown above, will appear the first time access to anyCanogaView Smart Element Manager application (e.g. Agent Chooser, Domain View, 9135View, Alarm Monitor, etc.) is attempted. After a successful login, any application may thenbe accessed without having to enter a username and password. The login sessioncontinues until the user explicitly logs out or the session times out due to inactivity.

If the password for CanogaView has not been established, enter "guest" or "admin" as theusername and password. This entry is case sensitive. After a successful login, the AgentChooser screen will open.

The Account Manager Utility application is used for username and password management.See section 3.3.1 for more information on how to use the Account Manager application.

3.2.4 Agent Chooser

The CanogaView Smart Element Managers SNMP Agent Chooser application (see Figure3-10)must be used to add each managed SNMP Agent to its database. CanogaView SmartElement Manager must know the IP Address and Agent Type of the SNMP Agent so thatthe correct management applications are used to access and retrieve data from the

managed device using the SNMP protocol and device specific MIB variables.

Additionally, it is essential that the IP address of the server on which the CanogaView SmartElement Manager Standalone software is installed must be added to the SNMP Agents hosttable for each device that is to be managed. Additionally, if trap/alarm monitoring is desired,then the appropriate access level and trap port must be setup. See Figures: 1-1 and 1-2in this manual for examples of the DMM and 9135s user interface.

The SNMP Agents currently supported are:


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Domain Management Module (DMM) for management support of the UniversalChassis System (up to eight 2U and 5U chassis per DMM) and its components.

9135 Two Port EdgeAccess Switch

9140 Four Port EdgeAccess Switch

9135G Gigabit Two-port EdgeAccess Switch

Click on the "Add Agent" button and an Add Agent window will open. Enter the IP Addressof the SNMP Agent to be managed and the Agent Type. Repeat adding SNMP Agents foreach device that you need to manage.

To delete an agent, select the agent to delete from the list, click on the Delete Agentbutton, and save the change.

Addi tions, changes and/or deletions to the Agent database must be saved .

Figure 3-10: SNMP Agent Chooser


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Figure 3-11. Add/Edit Agent Screen

Field Name Usage

IP AddressIP address of the SNMP Agent to be managed. A valid IP address ofthe form xxx.xxx.xxx.xxx must be entered.

DescriptionThis is a read only field which is returned from the actual unit. Mibvariable sysdesc

Agent TypeThe correct Agent Type must be selected for the IP Address entered. Ifthe value Unknown is set, then the applet will determine the correct

Agent Type and set this field accordingly.

Status Polling This fields controls whether the Agent Chooser application shouldperiodically poll the SNMP Agent to determine its status. Default =enable.

Name

A name assigned by the administrator for the SNMP Agent whencreated using the Agent Chooser Add feature. This name will appear inthe Name column of the Agent Choosers list of managed SNMP

Agents. Default = . Example: CPE-Store xxx.

LocationThe location of the SNMP Agent assigned by the administrator. Thisfield will appear in the Location column of the Agent Choosers list ofmanaged SNMP Agents. Default = . Example: Third Floor Closet

ContactThe name of someone to contact regarding issues for the SNMP Agent.This field will appear in the Contact column of the Agent Choosers listof managed SNMP Agents. Default = . Example: Steve x201

SNMP RetriesThe number of times that the requesting device (SNMP Manager)should resend messages to the SNMP Agent in the event that a

timeout has occurred. Default = 3.

SNMP TimeoutTime in milliseconds that a SNMP Agent should respond to a SNMPGet or Set message before a retry is attempted. Default is 50. Note:100 = 1 second.

SNMP Get CommunityThe get community name string used in SNMP Get messages. Thestring entered must match and be identical in case to that within theSNMP Agent in order for get operations to work. Default is public.

SNMP Set Communi tyThe set community name string used in SNMP Set messages. Thestring entered must match and be identical in case to that within theSNMP Agent in order for set operations to work. Default is public.


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The Status column (example below) reports the status of each SNMP Agent being monitored. TheStatus values of Alive, No Response and Unknown are determined by continuously polling (5 - 120seconds, default 20) the installed agents using simple SNMP Get requests. This feature helps todetermine the proper setup of the user's IP Network by testing if an SNMP packet is able to reach aswell as be returned from a SNMP Agent. Status values should be interpreted as follows:

Al ive- SNMP Agent is online and responding correctly to SNMP queries.

No Response - SNMP Agent is offline most likely to one of the following reasons: Unit ispowered off, incorrect IP address, network latency or timeouts, IP Network router/fire wallproblems, incorrect community name, IP address of CanogaView server not entered into DMM'sHost table.

Unknown - the application has not yet attempted to query the device. This should only be atemporary condition.

Figure 3-12. Agent Chooser Status Example

3.2.5 Views

Views are a graphical representation of the physical device from which other applicationscan be launched. Views also show the status of the unit by displaying device LEDs andother icons to represent status.Starting from the Agent Chooser page, to access a network device, click on the desireddevice to be managed, then click on the "GoTo" button. The top level view for the devicetype will be displayed. You may also double-click on the domain


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The following figure shows the views that are currently implemented in CanogaView SmartElement Manager and the subsequent underlying views.

Figure 3-13. Selectable Views

Examples of the various view types follow. The 9135, 9140 and 9135G are very similar,therefore only one is shown in this section.

Domain View

Once a specific domain is selected the chassis (both 5u and 2u chassis models) within thatdomain will be presented on the page. A domain may contain from one (1) to eight (8)chassis.

Due to performance and graphical imaging issues the chassis, when displayed at theDomain View level, are not exact representations of the devices installed. Generic modelsare displayed within each slot based upon the card type identified by the SNMP Agent andLEDs are not displayed due to their size at this level.


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Figure 3-14. Domain View.

Note the symbols at the bottom of the chassis. There are six symbols:

Regular Clock - This symbol indicates the unit that is providing the clock for theother chassis in this domain.

Red Exclamation Mark (Triangle) - A major alarm condition has occurred indicatingthe chassis as reported by the CIM.

Yellow Exclamation Mark (Triangle) - A minor alarm condition has occurredindicating the chassis as reported by the CIM.

Red Speaker Alarm - This indicates that a major output alarm relay is active.

Yellow Speaker Alarm - This indicates that a minor output alarm relay is active.

Fan - The unit displaying this symbol is equipped with a fan tray.

To configure, or manage, a particular chassis,point the mouse cursor over it and singleleft click.

Chassis View


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Chassis View details all modules and LED status within a chassis. Major and minor alarmconditions are reflected on the CIM and the individual modules LED status. Reference theapplicable Users Manuals for details on the LED status.

Figure 3-15. Chassis View.

To configure particular cards within the Chassis View screen, e.g. 2361, 2461, DMM CIM,etc., move the mouse cursor over the card and single left click.

Device (Modem) View

To manage particular devices, i.e. configure, monitor status and alarms, performdiagnostics, etc., use the menu and/or toolbar icons to launch the associated applications asdefined in Section 3.2.3 "Toolbar Icons."

For example, by moving the mouse cursor over the 2361 modem in the chassis shownpreviously, the subsequent 2361 redundant circuit view follows. This display shows 4modems, LEDs, link status and which modem pair is active and which is in standby mode.


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Figure 3-16. Modem View.


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Device (9135G) View

Once a 9135G, 9135 or 9140 is selected from the Agent Chooser application, the deviceand its ports are displayed as well the LED status at both the system and port levels.Reference the applicable Users Manuals for details on the LED status.

Figure 3-17. 9135G View

Move the mouse cursor over a port and single left click. The following port view will bedisplayed.

Figure 3-18. 9135G Port View

At either view level, use the menu and/or toolbar icons to launch the associated applicationsas defined in Section 3.2.3 "Toolbar Icons" at either the switch or port level views.


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3.3 Other Appl ications

3.3.1 Account Manager

To manage login accounts (e.g., add/delete users, set up passwords, etc.) open the Account

Manager utility. On a Windows platform, this page can be accessed from the AccountManager shortcut installed during CanogaView installation (see Figure 3-6. ShortcutMenu) or the Utilities option from the CanogaView Start page (see Figure 3-8:CanogaView Start Page).

Two user login accounts are automatically created when CanogaView is installed:

guest - this is used for both user name and password. This login account has been pre-installed with the observer access level.

admin - this is used for both user name and password. This login account has been pre-installed with the Supervisor access level.

Note: Taking into consideration security issues, it is advisable to either remove or changethe pre-installed access accounts.

Use the admin account when establishing new users. To establish new users click the "AddUser" button. Fill in the desired user name and password, then select a user security levelvia the drop-down menu. This setting defines the level of access the user will have uponlogin. This setting is important and will limit the security level placed upon users for specificapplications and fields.

Note: Accounts and passwords are case sensitive.

After 3 unsuccessful attemptsan account will be set to an Enabled State of "locked out" as it will no longer be a valid account until the Enabled State is reset to "enabled" by auser with administrative privileges.


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Figure 3-19: Account Manager

Figure 3-20: Add User


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3.3.2 Alarm Monitor

Each graphical views have a button with a yellow bell; the Alarm Monitor. The Alarm Monitorregisters to receive events that originate from the chassis, device, etc.

When initiated, the Alarm Monitor screen will open with a history of the latest alarms. Thismonitor operates in real time, thus as one alarm is generated it is reflected in the alarms listwhile the last alarm in the history file is removed when the maximum number of alarms isreceived.

An alarm databasestores Historical Alarm Events for monitoring and reporting purposes. Bydefault, the system is installed with a utility which runs every night at midnight which purgesall alarms older than 30 days to a txt file. The purpose of this utility is to prevent thedatabase from becoming too big as the performance of the reporting applications will beimpacted significantly.

To modify the execution of this utility, find the "service.conf" file within the directory hierarchywhere you installed CanogaView Smart Element Manager, and using a standard text editormodify the line which starts with "EventEngine". You will see two variables toward the end ofthe line (see below) that you can modify to turn this feature "-exportalarms on" or "-exportalarms off", the number of days of which events are considered old "-exportage 30"and the output location where the exported events should be placed "-exportdir xxxx":EventEngine ................... -exportalarms on -exportage 30 -exportdir xxx

xxx is the name of the directory where exported event files will be placed. Note that the txtformat of these files created allow them to be imported into other desktop applications. Also,each time the purge utility is run a new file with a new date/time stamp as its filename iscreated which allows one to merge and search through months or years of alarminformation.

TheAlarm MonitordisplaysAc tive alarms and His torical alarms . The Active list will showonly those received events that have not yet been cleared (thereby showing the currentstate of the device(s) monitored). The historical list will show all events that have beenreceived and subsequently cleared. Both lists can be resized.

Alarm Event Correlation services are present such that Link Up events clear Link Downevents, Cold Starts clear all events against a device, Card Inserted events clear CardRemoved events, Active Optical Link Sync OK clear Active Optical Link Sync Bad events,etc..

Alarm Fil tering exists such that whenever a user selects the Alarm Monitor option; allAlarms displayed and subsequently monitored will be that at the device level selected as

well as all of its components or underlying views. Thus the Alarm Monitor is opened at theAgent Chooser level then all alarm events for all SNMP agents will be displayed.Subsequently, if the user selects the application while at the Device level, then all alarmevents for this device as well as any of it remote managed units will be displayed andmonitored.


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An example of alarms when selected at the Agent Chooser level is displayed below. Notethat alarms against all of the SNMP Agents in the Agent Choosers list will be displayed.

Figure 3-21. Alarm Monitor All Alarms Filter


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Next, an example of selecting the alarm button at a device level follows:

Figure 3-22. Alarm Monitor Filtered Example

Other Alarm Monitoring features include:

Select Al l- a short cut for selecting all of the active alarm events.

Telnet- select an alarm event and launch a telnet session using the IP address ofthe SNMP Agent.

Goto - select an alarm and go right to the source of the problem, by launching anGraphical View of the device from which all CanogaView applications can beaccessed.

Clear Active - allows a user to manually clear an active alarm.

Freeze - allows a user to freeze and read the display during times of high alarmactivity.


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Legend- Displays the alarm legend.

Figure 3-23. Alarm Legend


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Alarm Event Quer ies or Reports- generate HTML reports against the alarm data base byLog Time, Source or Severity. These reports can be viewed, searched or printed.

Figure 3-24. Alarm Event Queries

Figure 3-25. Alarms Records by Log Time Input


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Figure 3-26. Example Alarm Report

3.3.3 Configuration

CanogaView Smart Element Manager supports the user in the setup and maintenance ofthe network by providing a set of Configuration Management features. Through the use ofspecialized configuration applications which retrieve configuration data directly from thedevice using SNMP, applications that allow the user to verify and edit parameters, resetdevices, download new code, generate reports or telnet to a device are provided.

Configuration display and edit

Craft Interface to Device using Telnet (see section 3.3.8)

Inventory Reports (see section 3.3.5)

TFTP based Code Download (see section 3.3.9)

Reset (see section 3.3.4)

An example of a 9135G Port Level Configuration application follows:


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Figure 3-27. 9135G Port Configuration

3.3.4 Reset

At various levels the user is able to issue reset commands to a device and its components.See the application chart in section 3.1.1 for details.

An example of a Fiber Optic Modem Reset application is displayed next. Note that the usercan Reset, Reset and Swap, restore the unit to Factory Defaults at a device or circuit level.In all cases, a confirmation message is displayed prior to command execution. Also, thereset of device may cause the unit to go off line or switch to a redundant circuit.


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Figure 3-28. Fiber Opti c Modem Reset Example

Figure 3-29. 9135G Reset Example


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Figure 3-30. Factory Defaults Confirmation Example

Figure 3-31. Reset Conf irmation Example

3.3.5 Reports

Reports can be generated at different levels (Domain, Chassis or Device). These reports willcontain all configurable data for all devices contained within the level selected. Thesereports are created through the use of the following procedure:

1. Depending on the selection level Mib variables are read using SNMP and HTMLtext is generated.

2. Url of HTML document residing on the CangoaView Smart Element Managerserver is displayed.

All Web Browser options for printing, searching, etc. are available as per any other HTMLdocument.


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Figure 3-32. Domain Level Reports


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Figure 3-33. Domain Level Report Example


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Figure 3-34. 9135G Report


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3.3.6 Security Manager

Collectively the security features within CanogaView Login, Application Level Security -(Administrator, Operator, Observer), SNMP Community Names, DMM (SNMP Proxy)Trusted Hosts and Server OS Login/Password support provide for a robust secured product.

To manage application security, open the Security Manager. On a Windows platform, thispage can be accessed from the Security Manager shortcut installed during the CanogaViewinstallation (see Figure 3-6. Shortcut Menu) or the Utilities option from the CanogaViewStart page (see Figure 3-8: CanogaView Start Page).

Each application can have a minimum access level assigned which is required to open theapplication (e.g., if UsersConfig application is assigned a Supervisor level access, userswithout this security level will be denied access when attempting to configure the Usersdata.)

Individual fields within the application can also be assigned access levels; "full access,""limited access" and "none."

Full Access- allows read/write privileges for users with the minimum access level (i.e.,observer, operator, supervisor)

Limited Access- allows read only privileges for users with the minimum access level(i.e., observer, operator, supervisor)

None- does not allow the field to be displayed or interacted with any user.


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Figure 3-35. Security Manager


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The following status example(s) show each tab that may be displayed when the statusapplication is invoked at the 9135G device level.

Figure 3-37. 9135G Status General Tab


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Figure 3-38. 9135G Status Spann ing Tree Tab


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Figure 3-39. 9135G Status Forward ing Database Tab

Figure 3-40. 9135G Status Version Tab


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Figure 3-41. 9135G Port Statistics

3.3.8 Telnet

Telnet is the supported craft interface for login and terminal emulation supported by theDMM as well as the other CP Devices in the network. CanogaView, in an effort to make thesystem more user friendly provides Telnet application selection points so that he user doesnot have to manual invoke the application and/or type in the IP address each time.


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Figure 3-42. DMM Telnet Example

3.3.9 TFTP Server

The TFTP Server Utility monitors the TFTP file transfer activities on the CanogaView SmartElement Manager Server. TFTP "Trivial File Transfer Protocol" is used to transfer files(firmware) from the CanogaView Smart Element Manager Server to the SNMP Agent (DMM)for subsequent downloading to one or more targeted Canoga Perkins's products. The SNMP

Agent requests the files from the TFTP Server process; therefore once the TFTP Server isstarted it sits idle waiting for file transfer requests.

The TFTP Server process can only be started from and executed on the CanogaView SmartElement Manager Web Server. You may manuallystart the TFTP Server Utility so that itonly runs when needed during firmware upgrades or automate the startup runs wheneverthe CanogaView Smart Element Manager Server is running by using the shortcut installedduring CanogaView installation (see Figure 3-6. Shortcut Menu)or the Utilities option from

the CanogaView Start page (see Figure 3-8: CanogaView Start Page).

To automate the startup of the TFTP Server, add the "TFTP Server" shortcut within the"CanogaView Smart Element Manager" programs folder to the "Startup" group.

TFTP Server help is available online.


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Figure 3-43. TFTP Server Utility

Figure 3-44. TFTP Help


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Chapter 4 Frequently Asked Questions

The following list of frequently asked questions is installed on the CanogaView SmartElement Manager Server under the Technical Support option.

4.1 What Web Server Platforms are supported?

The Standalone Version of CanogaView Smart Element Manager has a restricted licensewhich limits its supports to a PC workstation running Windows NT SP4 and later, Windows2000 or XP. The optional Enterprise Version has additional support for a HP workstationrunning HP-UX version 11.0 and Sun workstation running Sun Solaris OS Version 7 (a.k.a.Solaris 2.7, SunOS 5.7).

4.2 What Web Client Platforms are supported?

The Standalone Version of CanogaView Smart Element Manager has a restricted licensewhich limits its Client applications so that they will only run on the same platform as that of

the Server. Therefore, in a Windows environment, either Netscape Navigator 4.06 -or-Microsoft Internet Explorer 4.0, both with Java Plug-In 1.3.0_01 can be used.

The optional Enterprise Version has additional support for:

o HP-UX - Netscape Navigator 4.75 with Java Plug-In 1.3.0

o Sun Solaris - Netscape Navigator 4.76 with Java Plug-In 1.3.0_01

o Linux - with Java Plug-In 1.3.0_01

4.3 What Web Server is used by CanogaView Smart Element Manager?

Tomcat 3.2. Refer to http://jakarta.apache.org/tomcatfor more information.

4.4 What is a Java Plug-In or Java Runtime Environment?

Java Plug-in software enables customers to run Java applets or on their web browser usingSun's Java 2 Runtime Environment, Standard Edition (JRE) instead of the web browser'sdefault virtual machine. Sun's JRE provides a Java Compatible environment for today'swidely adopted web browsers - that means consistency and reliability when running applets.

Refer to http://java.sun.com/products/plugin/for more information.

4.5 How many Web Clients are supported?

The Standalone Version of CanogaView Smart Element Manager has a restricted licensewhich limits the number of Web Clients to one active session running on the server where itis installed.

http://jakarta.apache.org/tomcat/http://java.sun.com/products/plugin/http://java.sun.com/products/plugin/http://jakarta.apache.org/tomcat/

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4.6 How many User Accounts are supported?

No limitation. However, the Standalone Version restricts its use to one browser session.Thus if another web browser is started on the server, any attempt to login using anothervalid account will result in the message "Too many users". The use of the same account willforce the logout of the current active session, thus allowing the new browser session to start.

4.7 How do I Install CanogaView Smart Element Manager?

Refer to the CanogaView Smart Element Manager manual and the Installation Notes forinstructions on how to Install CanogaView Smart Element Manager. The manual is availablein hardcopy or at www.canoga.com. The Notes are available in hardcopy, on the installationCD, at http://localhost:8080/nms/html/read_win.txt.or at www.canoga.com.

4.8 How do I Uninstall CanogaView Smart Element Manager?

Refer to the Installation Notes for instructions on how to Uninstall CanogaView SmartElement Manager. The Notes are available in hardcopy, on the installation CD, athttp://localhost:8080/nms/html/read_win.txt.or at www.canoga.com.

4.9 How do I Login?

Two user accounts are installed with the system: "guest" and "admin" with passwords"guest" and "admin" respectively. The "guest" user is assigned "observer" access and the"admin" user is assigned "supervisor" access.

It is suggested that the Administrator change these passwords to prevent unauthorized

access.

For security reasons, this version of CanogaView Smart Element Manager willadministratively "lock out" any user account after the third consecutive unsuccessful loginattempt. The locked out account may be re-enabled via the Account Manager applet. In thecase that the Administrator himself has been locked out, contact CanogaView SmartElement Manager Technical Support for a resolution.

4.10 Why doesn't CanogaView Smart Element Manager supportNetscape 6.0?

Netscape 6 does not support LiveConnect which CanogaView Smart Element Manageruses to communicate between its applets and the web browser pages. This restrictsCanogaView Smart Element Manager from opening a new browser window from within itsapplets, ability to handle the items such as "Close Other Windows" or bringing an existingwindow to the foreground. Until Netscape 6 supports this feature, which Netscape 4.Xsupports, CanogaView Smart Element Manager will not be able to support Netscape 6.

This is from the Netscape 6 release notes athttp://home.netscape.com/eng/mozilla/ns6/relnotes/6.0.html#new : LiveConnect is not yet

http://www.canoga.com/http://localhost:8080/nms/html/faq-anchor.htmhttp://www.canoga.com/http://localhost:8080/nms/html/faq-anchor.htmhttp://www.canoga.com/http://home.netscape.com/eng/mozilla/ns6/relnotes/6.0.html#newhttp://home.netscape.com/eng/mozilla/ns6/relnotes/6.0.html#newhttp://www.canoga.com/http://localhost:8080/nms/html/faq-anchor.htmhttp://www.canoga.com/http://localhost:8080/nms/html/faq-anchor.htmhttp://www.canoga.com/

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enabled in this release. LiveConnect and LiveConnect security will be enabled in a laterrelease.

Netscape 6.2 with Java Plug-in 1.3.1 or later works correctly.

4.11 What Version of HP OpenView can CanogaView Smart ElementManager be integrated with?

The Standalone Version does not support HP OpenView Integration. The CanogaViewSmart Element Manager Enterprise Version must be purchased which supports HPOpenView Network Node Manager 6.1.

4.12 What does CanogaView Smart Element Manager actually do?

The CanogaView Smart Element Manager Server is basically responsible for the followingmajor features:

o provides Web Server facilities for the CanogaView Smart Element ManagerWeb Clients

o storage and management of the CanogaView Smart Element Managerapplications and databases

o SNMP support to Canoga Perkins SNMP Agents

o Tftp Download facilities for device upgrade support

As all CanogaView Smart Element Manager applets execute within a Web Browser (eitherNetscape or Internet Explorer), the browser must be capable of supporting the Java Plug-In.

4.13 Which Canoga Perkin's Products does CanogaView Smart ElementManager manage?

Presently support is provided for the UCS 2U and 5U Chassis and all of their respectivedevices as well as the LAN Extension 9135/40 and 9135 Gigabit products and theircomponents.

4.14 What versions of the products must be installed?

Refer to Canoga Perkin's web site for product specific firmware available for the most up-to-date information.

4.15 What is a Domain?

In the context of the UCS 2U and 5U chassis; a domain is a set of products installed within agroup of chassis (maximum 8) which are managed by a single DMM device (SNMP Agent).


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Each chassis has 16 slots and chassis are connected via a CIM card and cable.Additionally, remote devices which can be accessed via side-band management can also bemanaged.

4.16 How are Remote Products managed?Remote products are managed via a side-band management channel.

4.17 What Security Levels does CanogaView Smart Element Managersupport?

The 3 levels of security are Supervisor, Operator and Observer. By default, CanogaViewSmart Element Manager is installed using the following premises:

o Users with Supervisoraccess perform administrative functions such as thesetup of user accounts and security customization, along with all features

within all applications.

o Users with Operator access can execute all features within all of theapplications including the resetting of units, running diagnostics,configurationchanges, etc. but they are restricted from using administrative functions.

o User with Observer access can execute all applications like that of anOperator, but their is Read-Only in that they cannot reset units, rundiagnostic procedures, clear status counters, etc..

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Chapter 5 Troubleshooting

The following is a list of typical troubleshooting techniques that can be used to determineand correct a problem.

5.1 No Response from SNMP AgentIf the applications are showing the error "No Response from SNMP Agent", verify thefollowing:

1. That the CanogaView Smart Element Manager Web Server's address isentered into the SNMP Agent's (DMM's or 9135/40, etc.) host table. TheSNMP agents will only respond to those IP addresses listed in its host table.

2. That the Agent's Default Gateway field is set correctly. A correct DefaultGateway is required in a routed environment to ensure that IP connectivity ispossible from the SNMP Agent to the CanogaView Smart Element ManagerWeb Server.

3. That you can Ping the SNMP Agent from the CanogaView Smart ElementManager Web Server and vice versa.

4. That you can Telnet to the SNMP Agent from the CanogaView SmartElement Manager Web Server.

5. From the CanogaView Smart Element Manager Web Server, try runningrunning traceroute to trace the route from the CanogaView Smart ElementManager Web Server to the SNMP Agent. Failures can indicate a problemwith a router setup or the Default Gateway setting on the Agent.

6. Verify the correct SNMP Community names are being used within the Agent

Chooser and match those in the SNMP Agent's System Configurationparameters.

7. If you have access to a SNMP Mib Browser software, see if you can accessthe SNMP Agent.

8. If you have access to a protocol analyzer, monitor the connection to see ifany SNMP traffic is present for these IP addresses.

9. Try resetting the SNMP Agent.

10. Contact Technical Support.

5.2 "Model Not Found" image appears on my View

This image appears when CanogaView Smart Element Manager is unable to find a matchbetween the model number reported by the device to an image file located at theCanogaView Smart Element Manager server. Verify the model number reported by thedevice by telneting to the device or placing the cursor over the image from which the tooltipwill display the model number.


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Contact technical support with this information for a resolution.

5.3 Traps/Alarm Processing

If you are experiencing problems receiving alarms in the Alarm Monitor, there are several

things you can do to troubleshoot the problem:

1. Make sure that the IP address of the CanogaView Smart Element Manager servercomputer is listed in the Host Table of the SNMP Agent from which alarms are expected,and that the Access Level for this IP address is "4" (Read/Write/Trap).

Example DMM instructions: To do this, start a Telnet session to the DMM. On theMAIN MENU, select "1" to access the Domain Management Module. On the DOMAINMANAGEMENT MODULE screen, select "6" to view the Host Table. Add or edit an IPaddress entry for the CanogaView Smart Element Manager server as needed.

2. Verify that you have IP connectivity from the SNMP Agent to the CanogaView SmartElement Manager server by pinging the server from the device.

Example DMM instruct ions:Start a Telnet session to the DMM. On the MAIN MENU,select "1" to access the Domain Management Module. On the DOMAINMANAGEMENT MODULE screen, select "3", Ping Generation. On the PING MENUscreen, enter the IP address of the CanogaView Smart Element Manager servercomputer and a number of ping attempts to make. Hit Enter to start the test.

If ping requests are sent but not received, it indicates a lack of IP connectivity from theSNMP Agent to the server. In this case, it is not possible for CanogaView SmartElement Manager to receive SNMP traps from the SNMP Agent. Contact your systemor network administrator for help with troubleshooting a network problem.

3. Verify that the CanogaView Smart Element Manager services needed for trap

processing are running, and stop/restart them if necessary.

Windows NT/2000

Open the Services application (Start->Settings->Control Panel: Services) and look forthe "CanogaView Smart Element Manager" service. The status of this service should be"Started"; if it is not, select the "CanogaView Smart Element Manager" list item andclick the Start button.

If after troubleshooting alarms are still not being received, you can try to stop and restartthe services by selecting the "CanogaView Smart Element Manager" service list item,clicking on "Stop", then "Start".

4. Determine if SNMP traps sent by the SNMP Agent are arriving at the CanogaView SmartElement Manager server computer by looking at syslog messages.

On Windows NT/2000, execute the following program to display syslog messages:

nms-install-directory\syslogd\2.2\syslogd-2.2\application\SyslogD.exe


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For each trap received, you should see messages from "TRAPSERVICE" and"EVENTENGINE".

5. Make sure that the CanogaView Smart Element Manager Trap Service is listening forSNMP traps on the correct port.

The Trap Service listens for SNMP traps on the port number specified during the

installation; this should be port 163 for computers that have HP's Network NodeManager or other network management packages installed, and port 162 otherwise. Ifconfigured incorrectly, Trap Service will either fail to start or will not process any traps.

You can verify the configured port number by opening the service.conf file in yourCanogaView Smart Element Manager installation directory with a text editor. Thenumber following the string "-trapport" is the port number. If this number is incorrect,change it, save the change, and stop/restart the CanogaView Smart Element Managerservices as documented above.


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Appendix AWarranty Information

Current Warranty information is available on-line in the Client Login Area of the Canoga Perkinsweb site (www.canoga.com) or by contacting Technical Support at 800-360-6642 (voice) [email protected] (email).

Standalone Version A-1

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CANOGA PERKINS CORPORATION20600 Prairie Street

Chatsworth, California 91311-6008 USAPhone: (818) 718-6300 FAX: (818) 718-6312

Web Site: www.canoga.comEmail: [email protected]

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