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ITIL – V3 - blog.samuelcavalcante.comblog.samuelcavalcante.com/itil/ITIL_aula-1.pdf · ITIL – V3. ITIL ITIL não é uma Metodologia, ... ITIL Padräo aberto que ... perguntas,

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ITIL: применения Практикаinot.biz/itil/DEMO_ITIL_for_top_managers.pdf · itil-3 используется модель жизненного цикла услуг,

ITIL: применения Практикаitil-russia.narod.ru/ITIL-practic.pdf · 16.03.2011. 1. itil: Практика. применения. Институт Новых Образовательных