a study of public relations in cathay pacific
TRANSCRIPT
A Study of Public Relations in Cathay
Pacific
Presented by Cyrus, Grace, Joyce, Sam, Teddy
IntroductionIntroduction
The Background of Cathay Pacific
• local representative brands
• established in 1946
• has been expanding in the past half century
• won the Airline of the Year 2006
This fruitful outcome is contributed by
??????????
mainly the PR department!!
Literature ReviewLiterature Review
Literature Review
• Definition • Duties • Internal Communication• Sponsorship • Promoting and advertising for company
• Handling special situations
Definition
• Public relations is the use of information and strategies to influence the public
Duties
• Financial relations a major means of carrying out
corporate strategies • Public Affairs officials channel the flow of
information, requests from organization to government
Duties
• Community Relations a chance for companies to promote
a more personal image
• Publicity and Marketing Communications
establish tie-in promotions with retailers and others
Internal Communication
• Having a good, open, two-way communication between the employer and employees
• Advantages:1. feel they are part of the company2. motivate them and improve their
performance 3. let them give feedback and suggestions
to the management
Internal Communication• can be in the form of some programmes,
which is appropriate to the culture and management style of that company
• Include: news, information and announcements, policy, staff development and success stories
help to break bad news without lowering motivation
create a harmonious environment in the company
Sponsorship
• fulfill its social responsibility by supporting community activities
• to familiarize the company name
• attract media interest
Sponsorship
• several kinds of vehicles in which some companies have used for sponsorship
sports, arts, performers, books, exhibitions and shows, charities and voluntary bodies, educational activities and TV sponsorship etc…
Promoting and advertising for company
• promotion is one of the aspects of marketing
comprises adverstising, personal selling, sales promotion and public relations
• advertising is the business of drawing public attention to goods and services
helping the company or the service become a better known name
Handling special situations
• to build up a strong fundamental of a positive image of the company
• turn the negative situatuion to positive and make the public remember the name of the company by advertising or promoting of the company
MethodologyMethodology
Interview ResultInterview Result
Selected interview questions• How would you define “Public Relations”?
• What are your duties in your company?
• Does your company hold fund raisers for charity?
• What other strategies does your company use for PR? • What is the key leading to success for running PR?
• Have you come over any difficulties during your work?
• What quality should a PR staff have?
How would you define “Public Relations”?
Ms Yu’s response:• Maintain good and harmonious
relationship with the mass media • Acts as a bridge to link up the company
and the public
bring a positive image and good reputation to the public
What are your duties in your
company?
Ms Yu’s response:1. Distribution of Press Release2. Give first-handed information to the
mass media3. Provide updated information about
aviation on the company’s website4. Editing and delivering newsletters to
internal staff
Does your company hold fund raisers for charity?
Ms Yu’s response:• Yes
e.g. sport events, festival shows, charity walk…
• Recent event: Cathay Pacific and Civil Aviation Department Co-Host Charity Run and Walk (Part of the 60th anniversary celebrations)
What other strategies does your company use for PR?
Ms Yu’s response:• Offer professional training of aviation
for youngsters
• Staff published several books and autobiographies by sharing the anecdotes
What is the key leading to success for running PR?
Ms Yu’s response:• Internal communication is vital• Advantages:
address the mission, policies and messages of the companyserve as a channel between staff and management
• Effective internal communication:1. The intranet2. Co-operate with other departments
Have you come over any difficulties during your work?
Ms Yu’s response:• Yes, examples like…
The SARS outbreak in 2003The annual dinner for the 60th anniversary celebration
• Solution: working as a crew to brainstorm ideas for solving the problems together
What quality should a PR staff have?
Ms Yu’s response:1. independent, outgoing and eloquent. 2. Must be proficient in English and
Chinese, in both immediate oral interactions and writing skills.
3. It is expected to work for long hours 4. Handle pressure and all problems with
great finesse
DiscussionDiscussion
Limitations & Limitations & SolutionsSolutions
Conclusion & Conclusion & RecommendationsRecommendations
Conclusion
• Better understanding of daily duties
• More familiar with the structure of department
• Internal and external communication
• Heavy workload and under pressure (update information frequently catch
up the ever changing business world)
• Owning certain qualities (e.g. pleasant, initiative, good in
communication)
• Gaining from research process:
1) importance of setting good questions in interview questions collecting all wanted and detailed information in a limited time
2) should not over-rely on the reference book and neglect the situation nowadays
Recommendation
Cathay Pacific Singapore Airline
Scale of company
large relatively small
Workload heavy light
Overlap workload (wasting
extra human resources)
Clear division workload
For a better improvement…
clear distinguishability
of division of work!
Q & A SessionQ & A Session
ReferencesReferences1. Dilenschneider, R. L. and Forrestal, D. J. (1994), The
Dartnell – Public Relations Handbook. The Dartnell Corporation
2. Harrison S., (2000), Public Relations – An Introduction (2nd), Business Press, Thomson Learning
3. Mike B., (1997). Running A Public Relations Department. Kogan Page.
4. Wikipedia, the free encyclopedia. (Date accessed 29 October 2006) Advertising http://en.wikipedia.org/wiki/Advertising
5. Wikipedia, the free encyclopedia. (Date accessed 28 October 2006)Promotion (marketing) http://en.wikipedia.org/wiki/Promotion_%28marketing%29
THE ENDTHE END
THANK YOU!!THANK YOU!!