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Aalborg Universitet 03-11-15ERP evaluation, power & politics

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Formålet med forelæsningen i dag…

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Mit navn er Martin Rother Breyen

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• Formål og introduktion• 5 forskellige dimensioner på

benefits• IT evaluering, benefits,

diskurser og magt

Benefits og ERP/ES-systemer

People

Process

Shang og Seddon (2002)

5 typer benefits organisaitoner kan opnå ved implementering af ERP/ES-systemer

Shang og Seddon (2002)

5 typer benefits organisaitoner kan opnå ved implementering af ERP/ES-systemer

5 minutter – Problemer, synergi-effektereller udfordringer ved disse 5 dimensioner?

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IT evaluering, benefits, diskurser og magt

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• Benefits er relative, og kan ikke kun erkendes ”objektivt” – Nursing information system

• Hvad der opfattes som værdifuldt kan svinge fra fx operationeltniveau til managerial niveau

• Benefits eller evaluering af benefits kan også være politisk ladede

”The point is, that no matter what measurement is used, evaluation aims to prove the benefits of IT and therefore cannot be considered as objective” (Wilson & Howcroft; 2005)

”(..) The social and political issues that are inherent to the IS evaluation process tend to be neglected”.

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• Hvis evalueringer ikke er kan være objektive – må de altså stamme fra en interesse?

• ”(…)Not only do evaluation tools and criteria vary widely. Failure/success and value my not be universally agreed within organizations – The possibility that one person’s success may be another person’s failure or even disaster is rarely mentioned” (ibid; p. 21)

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• 5 minutters refleksion:Hvad kan dette give af udfordringer, når i skal ud og være konsulenter? Og kan i bruge det til jeres fordel?

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Break

PAUSE

Cheese chart

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Jeg gider ikke NIS!

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• Den politiske arena er allestedsnærværende i organisationer, hvor forskellige politiske aktører forfølger deres egen agenda

Pinch and Bijker (1987) draw upon the notion of different ‘relevant social groups’ who will not only define a technological problem differently but also disagree over definitions of what constitutes success and failure and how evaluations can be used in suchconstructions.

• Den social konstruktivistiske dimension kommer i spilmening, evaluering og værdier bliver dannet social og relationelt

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• Brugen af evalueringer kan have et indskrevet politisk standpunkt, hvor selve det, at benytte sig af evaluering som metode, støtter ideen om en IT implementering.

“Evaluations are often used for galvanising support, a key factor forestablishing/ensuring success for IS projects” (IBID p. 23)

“training of users is likely to entail not only instruction on how to use the technology, but also schooling as to what value it possesses. Hence it is possible to view both training and evaluations activities as instances of enrolment techniques” (IBID p. 23)

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Legitimacy

”Der er altid tale om en kamp for den diskusive formations grænser i spørgsmålet om hvad der skal indbefattes og udelukkes” (Michel Foucault, Roddy Nilsson – 2009 p. 54)

”For Foucault afgør forskellige former for kulturelle regler hvad der på et givent historisk tidspunkt betragtes som en sandhed, såvel som hvem der er bærere af den” (Michel Foucault, Roddy Nilsson – 2009 p 64)

”Foucault var ikke interesseret i hvad sandhed var i sig selv, men i at undersøge hvordan de regler opstod der gav eller hindrede adgang til det der til enhver tid blev betragtet som sandhed”. (Michel Foucault, Roddy Nilsson – 2009 p 64)

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NIS er fint

NIS er hmmmNIS skal afvikles!

“With hindsight we can see that during year three of the rollout of the system there was a significant turnaround concerning what was deemed a legitimate view of the system, with the voice of dissent winning out in the end” (IBID p 33)

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NIS er fint

NIS er hmmmNIS skal afvikles!

“With hindsight we can see that during year three of the rollout of the system there was a significant turnaround concerning what was deemed a legitimate view of the system, with the voice of dissent winning out in the end” (IBID p 33)

“The issue of legitimacy is crucial in this study of political aspects of the evaluation process: when hostile toward the system, the nurses views were demonised in reports, a dysfunctional consequence of their being ‘unable to see the benefits”. “Yet as the political climate changes over time, such views, once dismissed as hostile and irrational, are later legitimised and ultimately employed to lever the declaration of failure.” (IBID p. 35)

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Martin Rother Petersen

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