Abdul Rehman

| B-134, B-Area Malir Karachi, Pakistan| |+92-334-3430361|+92-300-8994995|

| a.rehmanfarooq@hotmail.com || a.rehmanfarooq@gmail.com |

| https://pk.linkedin.com/in/linabdulrehman |

OBJECTIVE To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements

PROFESSIONAL SUMMARY: Technical Professional with 5+ years of Implementation, Post-Sales Support of Software, IT experience in Client Server, Storage Area Networking, LAN/WAN, Open Systems, Mainframe, and Enterprise Application Integration for hardware/software products. Quickly adaptable and able to multitask in the changing technical and Managerial atmospheres that are common in today's marketplace

EXPERIENCE: Business Vision 2000, Karachi, PK 06/2012 - Present Implementation & Technical Support Executive

Company Profile: IT solution provider providing complete solutions to the information needs of the Hospitality and Leisure Industry. Summary of Role: Implementation, Training, Database Configuration, Technical Support Responsibilities:

Assigns coordinates work projects, like converting to new hardware or software

Implementation / Training / post-sales Support of Fidelio/Opera PMS,AR,COMMISSION HANDLING,REPORTS, S&C, Interface, Back Office Interface, Vision for OPERA.

Database creation and Upload in system User creation, lock and unlock user Answering incoming phone (support) mails & calls efficiently & in a timely manner. Create new case & update existing cases in Client Database. Log Case (issue) & their solutions to vendors.micros.com. Troubleshoot, diagnose and resolve fault at time of answering where possible. Work with IT staff analyzes and resolve problems associated with technical Issues, Install,

Training, and Update and configure Operating system & run them on requirement also other related Application Software & Utilities.

Maintain all registers, documents and entertain all application.

Configures Clients as per Hotel requirement. Install and train the staff of the hotel for Opera and Handling the System. Provide 24x7 Services /Support of PMS / S&C, Interface, Back Office Interface, Vision for OPERA Configuring, Testing & implementing different interfaces as per client requirement. Maintaining support process and escalation procedures. Maintaining an internal Test Environment where R&D on complicated issues may be feasible. Referred difficult issues to upper management while maintaining positive rapport with

customer. Informed customers about issue resolution progress.

Projects:

Park Lane Hotel Lahore (Former Park Plaza Lahore), Implementation of Opera. Moevenpick Hotel Karachi (Cutover from Sheraton) The Nishat St. James’s Hotel Lead Installation (Opera PMS, S&C) Islamabad Serena Hotel (Shadow Upgrade Opera S&C Express to Full) Islamabad Marriott Hotel (Shadow Upgrade Opera V4 to Opera V5) Pearl Continental Hotel Lahore (Shadow Upgrade Opera V4 to Opera V5) Pearl Continental Hotel Bhurban (Upgrade Opera V4 to Opera V5) Pearl Continental Hotel Rawalpindi (Upgrade Opera V4 to Opera V5) Pearl Continental Hotel Bhurban (Upgrade Opera V4 to Opera V5) Conducting Opera PMS (Theory, Practical) Classes in PITHM (Pakistan Institute of Tourism &

Hotel Management)

Arabian Sea Country Club, Karachi, PK 11/2010 – 12/2011 I.T Administrator Bulls Eye Communication Pvt. Ltd., Karachi, PK 04/2009 – 11/2010 I.T Assistant Responsibilities:

Troubleshoot all technology issues

Maintain log and/or list of required repairs and maintenance

Make recommendations about purchase of technology resources

Research current and potential resources and services

Provide network access to all staff

Install work stations

Connect and set up hardware

Load all required software

Provide network accounts and passwords as required

Monitor security of all technology

Input and maintain IP addresses

Advise staff of security breach and/or change in password or security status

Identify and prepare hardware for disposal when appropriate

Ensure hardware is stripped and secured before disposal

EDUCATION:

Islamic Online University, Qatar – BS-IT (In Progress) University of Karachi, PK – BCOM (Waiting Result) Govt. National College, PK – (ICOM) Board of Secondary Education, PK – (S.S.C)

CERTIFICATIONS:

Front Office Diploma from Pakistan Institute of Tourism and Hotel Management (PITHM), Karachi, PK

Fidelio from Pakistan Institute of Tourism and Hotel Management (PITHM), Karachi, PK

TRAININGS & SKILLS:

CCNA – Routing & Switching from CTTC Karachi CCNA – Security from CTTC Karachi MCSA – 2008, 2012 from CTTC Karachi Linux – SAI from CTTC Karachi Linux – Advanced (Self Study)

PERSONAL PROFILE: Father’s Name : Farooq Hussain CNIC No : 42501-4014444-7 Passport No : EE 9154441 Religion : Islam Nationality : Pakistani

References: References will be furnished upon request.