ABHIJIT MONDAL Mobile No.: +918013665130

Email Id: abhijitmondal86@gmail.com

Career Objectives

To secure a challenging position that will strengthen my expertise in engineering field and utilize my competent

technical skills for the all round development of the organization and myself.

Current Status

Working at TATA Consultancy Services as Application Packaging and Deployment Engineer. Worked as a PC

Support Engineer for 1YR in London, United Kingdom. Completed B.Tech. in stream Computer Science and

Engineering from Calcutta Institute of Technology under West Bengal University of Technology.

Work Experience

6 Years 7 Months experience on Application Packaging, Application Deployment, 3rd

Level Technical Support,

2nd

Level PC Support and 1st Level Remote Desktop Support among which 1YR UK based client site experience.

Responsibilities:

Company: TATA Consultancy Services (09/01/2013 - Working) as IT Analyst

Pre evaluation process for application packaging request.

Customer requirement analysis for packaging an application and technical review.

Create Application Package for Unattended and Customised Installation.

Validate the MSI package – Validate for ICE Errors.

Application Compatibility Testing and Conflict Management.

Quality Analysis for the packages with customer standards and best practices.

Registration of Packaged Applications in SCCM and CA USD.

UAT of Packaged Applications.

Deployment of Applications through SCCM and CA USD.

Troubleshooting issues with packaged applications.

3rd

Level Technical Support.

Physical PC Support in Client Site (London, UK).

Desktop and Laptop Build and Rebuild.

Software installation and un-installation using deployment tools (SCCM and CA USD).

Remote Desktop Support for Windows and Applications problems.

Company: BizHive Consultancy and Solution Pvt. Ltd. (04/02/2011 - 08/01/2013) as Team Lead

Work in UK and US Technical Support Process.

Handling Refund and Chargeback.

Handling team of 12 members and assigning task to them.

Provide training to new team members.

Provide Remote Desktop Support to the customers for Windows XP, VISTA, 7 OS.

Troubleshooting Windows, Internet, Printer and other peripherals problems.

Company: Gruppent Technologie (19/07/2010 - 31/01/2011) as TSE

Work in UK Technical Support Process.

Provide Remote Desktop Support to the customers for Windows XP, VISTA, 7 OS.

Troubleshooting Windows, Internet, Printer and other peripherals problems.

Company: Pecon Software Ltd. (12/01/2010 - 17/07/2010) as CCO

Work in UK Technical Support Process –Voice.

Take calls of customers and reply against their requests, queries and complains.

Training

SCCM 2012 R2 Installation and Configuration provided by Microsoft in TCS, Kolkata.

Summer Training Program on Core JAVA ,Computer Society of India, Kolkata Chapter.

Certification

Certificate in Architecting J2EE Solutions, NIIT, New Delhi.

Skill Set

Programming Languages C, Core JAVA,J2EE, HTML

Operating Systems DOS,Windows Xp, Windows 7(32 Bit and 64 Bit), Windows Server 2008.

Tools 1. MSI Studio (Proficient)

2. Wise Package Studio(Proficient)

3. Admin Studio (Beginner)

4. SCCM 2012 R2

5. CA Unicentre

6. Active Directory

7. MS Office 2003, 2007,2010

Technology 1. Application Packaging.

2. Application Deployment.

3. Citrix

4. Remote Desktop Support.

5. Windows Configuration.

Scripting Language 1. VB Script

2. Java Script

3. Power Shell Script(Beginner)

Business Domain ITIS

Educational Background

Achievement

Merit rank holder in NIIT National IT Aptitude Test,2008.

Went to Lucknow as a Technical Trainer and provided training to 25 fresher.

Personal Details

Current Address Vill.P.O.-Aushberia, Dist.-South 24 Parganas, Pin.-743513, West Bengal.

PAN Number BIMPM2277G

Spouse’s Name Riti Mondal

Date of birth 16 th

June, 1986.

Sex Male.

Marital status Married.

Religion Hindu.

Languages known English, Hindi ,Bengali.

Nationality Indian.

Hobbies Playing football, cricket, and listening to music.

Reference

Available on request.

I do hereby declare that all the above stated statements are true to the best of my knowledge and belief.

Location………………… .

Date………………………. Abhijit Mondal

Examination Discipline Board/ University Year Percentage

B.Tech. Computer Science &

Engineering

West Bengal University of

Technology

2009 77.1

Class XII Science West Bengal Council of Higher

Secondary Education

2004 68.6

Class X General West Bengal Board of Secondary

Education

2002 79.9