adp rethink global hcm 2015: driving innovation, expertise and insight

Driving Insight, Expertise and Innovation Stuart Sackman

Corporate VP & General Manager,

ADP Multinational Services

© Copyright 2015 ADP, LLC.

Agenda

• Challenges you are facing

• Investments in insight, expertise and innovation

• Sneak peek into the future


For 25 Years, HR has Heard: “It’s time to be more strategic”


1990

2009

2011

1999

2005

2015

Rising Expectations: More Value at a Lower Cost


CE O s NE E D HR TO H E L P D R I V E …

Shareholder Value

Innovation

Sales Growth

Service Excellence

E X P E RT I S E NO W R E Q U I R E D I N …

Analytics

Operations

Employment Branding

Workforce Planning

I NS I G HT S A RE I M PA C T E D B Y …

Disconnected systems

Global compliance challenges

Lack of quality talent info

ALL ON A GLOBAL BASIS

So…How Do You Elevate Your Impact?


Technology is Not Enough.

We Have Navigated Your Challenges Before


50 Million

Employees

100+ countries

66 Years

V I RT U A L LY E V E RY I N D U S T RY, E V E RY S I Z E A N D E V E RY C O R N E R O F T H E G L O B E

Expanding Managed Services

• Reconciliation

• Proactive data auditing

• Process review

• Enhanced client collaboration


ADP Prague Service Center

Compliance: Software Versus Service

• Many software vendors will help “configure” your way toward compliance

• ADP goes beyond this today

• Adding Global Compliance Center of Excellence


Investing in Global Recruiting (RPO) Expertise


Who you hire and how you handle

them has a critical impact on your

organization’s well-being

• Expanded Recruitment Process Outsourcing (RPO) services to EMEA and LATAM

• Service Centers in Argentina, Czech Republic, UK, India and the Philippines

Elevating the Service Experience

• Strategic Client Partners

• Peer to Peer Connections “The Bridge”

• Improving back end infrastructure


GlobalView HCM: SuccessFactors Partnership

• Elevating talent management solution with ADP’s proven service and expertise

• Delivers one integrated global HCM solution beyond technology alone

• Improves your ability to strategically address talent management challenges

• New joint clients in financial services, retail, tech sector and media


Driving Insight, Expertise and Innovation Anna Carsen VP, Product Management, ADP

12 © Copyright 2015 ADP, LLC.

The Importance of Innovation


“36% [of CEOs] believe product and

service innovation offers their main

opportunity for growth this year.” -- PWC’s 17th Annual Global CEO Survey

36%

PIONEERING the

“CLOUD”

First payroll

Internet upload

TRENDING…


2000

2012

2013

2006

2009

2014 1998

INNOVATION IN TECHNOLOGY, SERVICE AND OPERATIONS

HARNESSING

BIG DATA

National

Employment

Report Introduced

GOING GLOBAL:

First Multi-country

Payroll Offering

GOING MOBILE

Users manage

Payroll Anytime,

Anywhere

OPENING APIs

ADP Marketplace

Debuts

Innovation at Scale

Goals for ADP’s Innovation Labs

• Create a design-driven culture

• Define a repeatable, scalable design process

• Design a new User Experience

• Deliver first product within a year


We are here, in the heart of silicon alley… and we’re in good company.

Sourcing and Securing Talent

Multiple

Interviews with

Stakeholders

Group

Calibration

Offer

Decisions

Finance

Approvals

Offer

Presentations

TUESDAY

8000+ candidates approached

1200+ phone interviews

The Who

Update Section Header

410 CANDIDATES INTERVIEWED.

27 Interview Days

Update Section Header

110 OFFERS. 100 ACCEPTANCES.

27 Interview Days

Agencies / Consultancies

Large Companies

Where is Everyone From?

Dot Coms / Technology

Media

consumer grade + intuitive + visual + engaging UX/UI

Surface what

matters, sooner Visuals > Text Progressive

Disclosure Repetition Is

Bad Bad

Content Becomes

Navigation

Private and Confidential

Analytics: High Demand. Limited Insights

Only 15% of senior business leaders have changed a business

decision in response to HR analytics over the past year* 15%

86% 86% of companies do not have any analytics capabilities

in HR**

*Source: CHRO Quarterly First Quarter 2015

**Source: Deloitte 2014 Human Capital trends Survey

Private and Confidential

Analytics: From Reporting to Answering Questions

• Where are our most successful

employees found?

• Are our ratings calibrated properly

across the organization?

• What key positions do not have

successors?

• What is “normal” for my peer

organizations?

• Are we compensating the right

people properly?

• Are we measuring the right

performance metrics?


This one cuts off at the bottom and is a bit

Grainy. Can you reshoot optimized for 16x9?

Announcing ADP Marketplace

• Extend the value of your HCM investments

• Gain more value from your workforce data


Viral Global Innovation

• Lab has been catalyst for organic

change

• Launching Codefest projects to

foster ideation across teams, BUs

and continents

• Employees are empowered and

engaged


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adp rethink global hcm 2015: driving innovation, expertise and insight

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