Indigo Lighthouse Group Ecommerce Business Process Outsourcing solutions to meet your business needs Indigo Lighthouse -

Alan Cox, Chief Executive Officer, Indigo Lighthouse GroupIndigo Lighthouse Alan Cox

Agenda The European Market opportunity Indigo Lighthouse Group Indigo Lighthouse Company overview The Ecommerce Strategic Business Outsourcing Platform Core functionality and services Unique regular subscription model Our online retail platform indigostarfish.com indigostarfish.com Why choose Indigo Lighthouse as your strategic Ecommerce Business Process outsourcing partner? Indigo Lighthouse

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The European online market offers an enormous opportunity for Chinese companies

EU online sales grew by a staggering 20% to 153 billion in 2010, representing 5.5% of overall European retail trade 201020%153020105.5%The UK is currently the single biggest online market in Europe, followed by Germany and France, with these three countries collectively accounting for 70% of online sales in Europe 70%UK consumers spent circa 43 billion online in 2010, representing online sales growth of 12% during the year and representing 9.5 per cent of all UK retail sales (Source: Kelkoo research) 201043012%9.5% Kelkoo Europe as a whole is predicted to grow by 19.6% in 2012 with forecasted sales of 172.8 billion (Source: Centre for Retail Research) 201219.6%1728

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EU residents are ready to buy from non-domestic online sellers

33% of EU residents would make online cross border purchases if they could obtain goods at a price better than is domestically available (Source: EU commission (March 2009)) 33%20093In 2010, 64% of the German population made an online domestic purchase but only 8% of the population made an online cross border purchase** 201064%8%**Similarly in France 67% of the population made an online domestic purchase in 2010 whilst only 8% of the population made an online cross border purchase**201067%8%**EU residents are ready to purchase goods cross border if they can buy them at a good price

**Source: IMRG, March 2011 **IMRG, 2011 3

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but the European market has challenges The EU is a complex market place comprised of 27 countries, each with their own customs and tax authorities, speaking 23 official languages2723Without an EU footprint or the right expertise, it can be almost impossible to navigate successfully, incurring significant costs and delaysIncreasing regulatory scrutiny and working in different time zones can also create barriers to entry

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Indigo Lighthouse Group company overview Indigo Lighthouse Established in Jersey in 1998 - over 13 years ago with circa 500 employees199813500 Ecommerce Business Process Outsourcing (BPO) expert; menu of services offered covers end to end acquisition and management of the customerSystems built on a world renowned SAP platform enabling delivery of robust, reliable and scalable BPO solutionsSAPInitial key specialisation in the para-medical sector with inherent high standards; today the Group is the BPO partner of choice for a growing number of well respected national and multinational European brandsPartner of choice for one of the UKs largest optical chains for the last 13 years13Partner of choice for Europes largest optical retailerPartner of choice for one of the Worlds largest optical chainsBusiness partnerships with a number of large optical buying groups throughout Europe

Indigo Lighthouse Group company overview Indigo Lighthouse BPO ecommerce partner of choice for a diverse range of successful online retailersBespoke services developed for, and used within, a number of thriving online business sectors includingHealthcare Veterinary Insurance Jewellery Media and publishing Office and household goods sectors Platform used to facilitate Indigo Lighthouse retail brand Indigostarfish Indigo Lighthouse IndigostarfishDevelop a retail brand Customer database 6.5 million UK consumers 650

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*Indigo Lighthouse BPO Ecommerce platform - built on market leading IT systems Indigo Lighthouse -ITMulti currency Payment Management systems

Stock Management& Inventory Controls

Fulfillment &Pan European Distribution

Sales, Marketing and Brand Management Support

Multi Lingual International Contact Centre

Bespoke CommercialModeling & Management Reporting

Indigo Lighthouse BPO Ecommerce platform core functionality and services Indigo Lighthouse -Database management and marketing supportHighly experienced marketing professionalsComprehensive database management - Customer behaviour intelligence, Customer satisfaction intelligence, Competitor intelligence, Business intelligence, Data sharing and Cross marketing-Dedicated Multi lingual key account managersIT IT World renowned SAP platformSAPWeb-based applicationsData managementInterface with dispatch facilityInternational Financial ManagementOver 260 million transactions processed in 2011 20112.6Payment collection and Payment managementDirect Debit, Credit Card, Debit Card, Auto Giro, Electronic Bank Giro and Bank Giro

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Indigo Lighthouse BPO Ecommerce platform core functionality and services Indigo Lighthouse -Pan European OperationsOffshore and onshore Supply Chain Management and distributionCurrently handle in excess of 200,000 SKUs20Rigorous validationTrack and Trace linkage with Contact CentreStock management and dispatch forecasting SAP systems ensure optimum stock management- SAPVendor liaison2011 - over 22 million packages dispatched on time every time with correct product received by over 99% of customers 2011-220099%

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Pan European operations - packages dispatched on time every time with correct product received by over 99% of customers- 99%*All products utilise Manufacturers bar-codes

Matched to product bar-codes

100% scanning and validation100%

Quality Control

Despatch Note Printed

Product Picked

Customer Code Scanned

Validation ensures all product codes match prescription for customer prior to sealing and despatch

International Contact Centre providing award winning CRMCRMCurrently servicing seven European languages - English, French, Flemish, Dutch, Swedish, Norwegian & German with capability in a further eight languages incl Spanish, Portuguese & Polish7-Inbound & outbound telephony communications over 1 million inbound calls handled and thousands of outbound calls made- 100E-mail administration, White mail administrationClients and Customers based in eight European countries8

*Indigo Lighthouse BPO Ecommerce platform core functionality and services Indigo Lighthouse -

*First organisation accredited with the Customer Contact Association (CCA) New Global Standard & WINNER CCA Global Standard World Class Excellence Award

International Contact Centre providing award winning CRM Indigo Lighthouse

Indigo Lighthouse BPO Ecommerce platform core functionality and services Indigo Lighthouse -CommercialComprehensive Management informationKey Performance Indicators and action planCustomer insight analysis

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Indigo Lighthouse BPO Ecommerce platform - customer convenience & support are paramount Indigo Lighthouse -

Sophisticated Stock managementSystems

Personalised Delivery

Management Information

Integrated Contact Management

Market Intelligence

Logistics

International Payment Systems

Online businesses

Unique subscription model findings from independent European research-Surveys continually demonstrate high satisfaction ratings: 94% of consumers rate the service as Very Good / Good 94%/ 96% consider the service to be user-friendly 96% Over three quarters feel they get great value for money 79% purchased products elsewhere before the service 79%94% would recommend the service to Friends & Family 94%

* Source: Embrace 2010Embrace 2010

Indigo /Indigo

*Indigo Lighthouse Group business model Indigo Lighthouse -

Retailers looking to go on-line

On-line retailers looking for efficient, reliable and proven infra-structure

Ecommerce transactional platforms

IND IGO

HUB

INDIGO

CRM

Jersey Co Structure

Offshore TrustsData hostingJersey Post

Indigolife.comIndigostarfish.comIndigo E Commerce websites Indigo

Manufacturers & Distributors looking for direct to consumer proposition

Indigowork.comover 2222

UK logistics

Jersey Logistics

under 2222

Indigo Lighthouse Group can help you get to market quicklyIndigo Lighthouse Offshore company formation and fiduciary structure zero corporation tax-Data storage in secure offshore locationDeep Sea goods shipmentCustoms and VAT payment managementWarehouse storage and stock management Indigo Lighthouse Group Pan European package distribution Indigo Lighthouse GroupMulti-lingual contact centre support Indigo Lighthouse Group Pan European payment management systems including unique subscription model - Indigo Lighthouse GroupFlexible customer relationship management (CRM) platforms - Indigo Lighthouse GroupComprehensive management reporting - Indigo Lighthouse Group Database analysis - Indigo Lighthouse Group Potential inclusion in existing online stores - Indigo Lighthouse GroupAccess to marketing expertise for brand building - Indigo Lighthouse Group-

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Indigo Lighthouse Group our services in summary Indigo Lighthouse - Unique subscription modelBespoke Customer Management Platform providing best in class CRMIntegrated International Payment Management PlatformAward winning multilingual Contact CentreDatabase management and marketing support Administrative support IT support ITSupply Chain Management and DistributionPan-European LogisticsFulfillment (B2C & B2B) part of what we do to complete our end to end service offering-Comprehensive management reporting

Complemented by a flexible, multi-pronged integration model*

Why choose Indigo Lighthouse Group as your Ecommerce Strategic Business Process Outsourcing partner?Indigo LighthouseBreadth and depth of experience in all end to end services required for successful online retailingBusiness Process Outsourcing Partner of choice for many highly respected international brandsSeemless fit with suppliers of other services required to set up business in Jersey and retail into EuropeAdditional regular income model provided through Unique regular subscription platform Additional opportunity to retail on indigostarfish.com, a recognised brand in the UK and a growing brand in Europeindigostarfish.com

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Appendix

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VisionTo be a global brand for customer excellenceTo build enduring relationships with our clients and customersTo continually invest in our excellent people and processesAnd so drive enhanced corporate performance

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Our Mission

To provide service excellence to our clients and customers To deliver this with passion and focus, in order to create sustainable, profitable relationships

And so build a strong Indigo Lighthouse brand Indigo Lighthouse

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Indigo Lighthouse Group values Indigo Lighthouse Service to customers Growth & development of our people Professionalism in our actions & ethics Quality in everything that we do Profit through innovation, efficiency and productivity Create shareholder value

*A nurturing environment which encourages professionalism and teamwork, where surpassing customer expectations is the norm, profit is achieved and where people enjoy coming to work

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