Curriculum Vitae

Personal Data

Name :- Ahmed Mohamed Nour El-din MohamedAddress :- 63 Mohamed Fouad Galal st., Ibrahimia. City :- Alexandria- Egypt Telephone:- 002 (03) 5906228 Mobile :- 002 010000 74 929

Date of Birth : 01/05/1983 Email :- nourden83@hotmail.comMilitary service :- Exempted .

Education Data

Bsc of Commerce, English Section, Accounting department,Alexandria UniversityGraduation Year: 2005

Current Occupation:

*From March 2012 till the present:Agility Egypt for Shipping and Freight.

Jobs and Tasks summary inside Agility:

Operations Process Section Head, Freight Division From March 2014 till present:

- Principal Duties and Responsibilities as follows:

Provide leadership and direction to Operations team. Responsible for development and implementation of Annual Review Plan

and arrangement to maintain customer satisfaction, cost control and market position.

Ensure close monitoring by the team members to operations, process and policy related issues on pro-active basis.

Provide Senior Management with timely and reliable reports. Coached and mentored executives and managers. Brainstormed and

consulted to troubleshoot operations and improve efficiencies. Develop and maintain close coordination with business unit heads as well

as overseas offices to share common issues of concern and actively participate in task forces comprising of cross-functional team members.

Review and assess the reliability of all Export & Import operations Process.

Conduct independent review of customer feedback.

Maintain professional implementation of the co. System Issue and maintain professional implementation of customer Standard

Operations Procedures. Issue and maintain professional implementation of the day to day Standard

operating procedures in accordance to the co. Quality measures and processes.

Auditing all vendors’ invoices through checking its validation from the accounting perspective and from the rates offered and service required (Same to be aligned with both Transportation & Accounts depts.)

Reviewing the vendors’ process and applying a Service Level Agreement

under Agility contracts with each of them. Auditing operations invoices issued to clients (Air, Ocean, Brokerage,

Trucking and Distribution). Improving the operations cycle concerning clients shipments handling. Auditing operations files to ensure matching with their related system

KPI’s Improving the operations / financial cycle concerning vendors’ invoices. Reporting problems on the spot and suggesting necessary actions. Supervising the Auditing & process team and monitoring their

performance.

KPI Monitoring:

-Analysis KPI’s received from region . -Analysis local OPS KPI’s .

-Ensure all functions are meeting global and local OPS KPI’s . -Periodical reporting of KPI results .

Business Process Audit :

-Monthly audit on Ocean freight department . -Monthly audit on Air freight department .

-Monthly audit on Transportation department . -Monthly audit on Distribution department . -Monthly audit on Customs Business Unit .

-Periodical reporting of audit results .

Invoicing Desk :

-Act as single point of entry for all OPS vendor invoices . -Collect all vendor Invoices .

-Ensure all vendors are complying with invoicing instructions . -Revise invoices vs. vendor’s rates .

- Ensure vendor payment times are met

- OPS Key Account Manager for Al Futtaim Misr for Retail “IKEA”From July 2013 to February 2014

- Principal Duties and Responsibilities as follows:

Handling the Domestics logistics services operations for IKEA as from receiving the import documents and following up with carriers to getting the arrival notification about the vessel arrival at port of discharging, in order to start the customs clearance process and getting the governmental authorities approval to accept entering the cargo into Egyptian markets then arranging to release the cargo from the ports up to its final place of delivery at IKEA premises.

Attending and representing Agility on the client’s periodical regular meetings that include Egypt representative as well as supply chain team for IKEA.

Provide leadership and direction to Operations team. Ensure close monitoring by the team members to operations, process

and policy related issues on pro-active basis. Provide Senior Management with timely and reliable reports. Handling the client’s complaints efficiently and answering to all their

inquiries. Controlling all the road trip for the laden containers of Sphinx as from

the plant till the port of loading gates. Entering all the containers related to IKEA shipments into Egyptian

markets with no rejection of any container from the governmental controlling authorities.

Follow up with Agility trucking team shipments withdrawals to ensure a smooth Gate Out “on time”.

We are dedicated 24/7 for any emergencies related to IKEA biz in order to be sorted out on the suitable time.

Sending daily trucking report to IKEA morning same day of stuffing.

Sending daily report for all shipments to IKEA.

Responsible for creating Agility’s jobs on control system complying with the system related KPIs.

Agility was a key responsible for the opening IKEA store in Cairo by furnishing the store with all the needed shipments before the opening.

- OPS Key Account Manager for Sphinx Glass From March 2013 to June 2013

- Principal Duties and Responsibilities as follows:

Handling the Export ocean freight logistics operations for Sphinx Glass factory as from arranging booking with carriers, assigning containers, trucking operations, arranging export custom clearance, legalization process, receiving the Bs/L from shipping lines and couriering the documents to overseas consignees.

Attending and representing Agility on the client’s periodical regular meetings that include Egypt representative as well as supply chain team for Sphinx Glass Factory.

Provide leadership and direction to Operations team. Ensure close monitoring by the team members to operations, process

and policy related issues on pro-active basis. Provide Senior Management with timely and reliable reports. Handling the client’s complaints efficiently and answering to all their

inquiries. Controlling all the road trip for the laden containers of Sphinx as from

the plant till the port of loading gates. Achieving all the legalization cycles needed for All Sphinx shipments

on time. Keeping fixed space and equipments dedicated to Sphinx Glass with the

carriers even through the high season period. Sending Vessel Schedule to be sent to the Client. Carriers / POL / Destination List should be updated mutually with our

commercial team and should update BEL on time as well. Carriers’ selection / Rates Negotiation to be coordinated with

Commercial team to Update OFR buying rate with carriers before validity ending.

Place Booking request on selected carriers according to weekly loading plan received from BEL (Stuffing Date VS vessel ETD should be respected).

Ensure that all bookings confirmations are received on time in order to be circulated to concerned parties (Sphinx Glass as a shipper / Our Agility Trucking team).

Follow up with Agility trucking team units assigning to ensure a smooth Gate Out “on time”.

We are dedicated 24/7 for any emergencies related to Sphinx biz in order to be sorted out on the suitable time.

Sending daily trucking report to Sphinx morning same day of stuffing. Sending daily report for all shipments to Sphinx. Responsible for creating Agility’s jobs on control system complying

with the system related KPIs.

Submit Final SI on time for all shipments (same day of stuffing is preferred).

Once Final SI submitted Draft BL should be received from carrier for checking then to be sent to Sphinx. Send Payment Request Form to concerned parties & arrange for

receiving the B/Ls from carrier on time with our delegates. Sending selling invoices to Sphinx “with no delay” – Sphinx to transfer

due amounts within agreed credit limit.

- OPS Key Account Manager for Bel EgyptFrom March 2012 to June 2013

- Principal Duties and Responsibilities as follows:

Managing four subordinates in three different cities through handling this project.

Attending and representing Agility on the client’s periodical regular meetings that include the supply chain regional managers as well as Egypt representative for Bel group.

Continue the biz with Agility till the end of 2012 and renewing the contract with Agility for the year 2013.

Provide leadership and direction to Operations team. Ensure close monitoring by the team members to operations, process

and policy related issues on pro-active basis. Provide Senior Management with timely and reliable reports. Getting Africa region Biz and Getting Syria factory biz as well. Became the sole freight forwarder to Bel Egypt for the Export ocean

freight shipments after Acquisition of Bel biz which was handled by other competitors.

Handling the client’s complaints efficiently and answering to all their inquiries.

Controlling all the road trip for the laden containers of Bel as from the warehouse till the port of loading gates.

Achieving all the legalization cycles needed for All BEL shipments on time.

Keeping fixed space and equipments dedicated to Bel with the carriers even through the high season period.

Sending Vessel Schedule (to be updated on weekly basis) to the Client. Carriers / POL / Destination List should be updated mutually with our

commercial team and should update BEL on time as well. Carriers’ selection / Rates Negotiation to be coordinated with

Commercial team to Update OFR buying rate with carriers before validity ending.

Place Booking request on selected carriers according to weekly loading plan received from BEL (Stuffing Date VS vessel ETD should be respected).

Ensure that all bookings confirmations are received on time in order to be circulated to concerned parties (BEL as a shipper / Our Agility Trucking team).

Follow up with Agility trucking team units assigning to ensure a smooth Gate Out “on time”.

We are dedicated 24/7 for any emergencies related to Bel biz in order to be sorted out on the suitable time.

Conducting the auditing processes applied by Bel internal auditing division.

Sending daily trucking report to BEL morning same day of stuffing. Sending daily report for all shipments to BEL. Responsible for creating Agility’s jobs on control system complying

with the system related KPIs. Submit Final SI on time for all shipments (same day of stuffing is

preferred). Once Final SI submitted Draft BL should be received from carrier for checking then to be sent to BEL. Send Payment Request Form to concerned parties & arrange for

receiving the B/Ls from carrier on time with our delegates. Sending selling invoices to BEL “with no delay” – BEL to transfer due

amounts within agreed credit limit. Previous Occupations:

*From December 2011 till March 2012: Field Account Superintendent for Gulf Agency Company at

" Sukari Gold Mines" SGM

Principal Duties and Responsibilities as follows :

- Handling the supply chain for the site needs of all Materials / Goods / Equipments as from global worldwide suppliers' premises up to Egypt.

- A co-ordination with the Purchasing officers at SGM while sending the routing order which includes (PO number, Mode of Transport, Origin country, Pick up address, Shipment details “Weights, Dimensions, Commodity and any other instructions”).

- Arranging with SGM to advise if any special arrangements / legalization required.

- Arranging with our origin agents to check with the suppliers to provide all necessary information enabling GAC offices / counterparts to proceed with bookings on first available departure subject to space and equipments availability / carrier acceptance.

- Updating SGM with all the shipment developments on time along with booking details.

- Submitting a copy of shipment documents or any related documents received by GAC agent from SGM Supplier to be sent to SGM for reviewing / approval.

- Checking with Carriers / Co-Loaders about the shipments ETD / ETA and update SGM accordingly.

- Sending arrival notifications to SGM on due time alerts about the expected shipment arrival.

- Preparing a shipments daily report showing all the purchases orders data along with its developments till the shipments arrival and the release of the docs from GAC offices.

- Responsible for preparing and maintaining the shipments manifest and Packages stickers.

- Ensure applying a Timely/Positive response to SGM inquiries.- Monitoring the issuance of the invoices to SGM after shipment departure

and copy of invoices to be delivered to SGM by mail - original Invoice to be dispatched to SGM on a weekly basis.

- Ensure applying and keeping SGM KPI's for the area of Expediting, Shipments picking up and the Shipping of the orders.

- Spot reporting to SGM any issues that may need SGM decision or interference.

- Reporting in proper timing to SGM with any incident or delay occurs.- Arranging the co-ordination between SGM supply chain team and GAC

management concerning the monthly meeting and any involvements / needs required by the client.

*From June 2008 till November 2011:

Ocean Import Operations Executive / Sales support at Gulf Agency Co. (Egypt) Ltd–.

Logistics Services Division .

Principal Duties and Responsibilities as follows:

- Increasing our import ocean freight jobs as there were new agents worldwide had required to co-operate with GAC Egypt as NVOCC (None Vessel Operating Common Carrier) and to be their success partners on win-win direction.

- Acquiring number of sales leads to our sales colleagues in order to approach, so that we can increase our volume / revenues those will appear in our monthly profits.

- Trying to build a good communication base with our worldwide agents.

- Understand clients' needs, conduct technical presentations, draft winning business proposals, and participate in the sales bid process towards securing of business deals.

- Recommending improvements for the existing products & department policy & procedures.

- Forecasting, maintaining & updating knowledge of market trends, competitors’ actions & activities.

- Trying to advise our agents with the best ocean freight rates those can be got from the shipping lines / co-loaders here in Egypt and arrange booking from our side in order to gain more profit margin for each other.

- Handling sales jobs with our sales team and assist them with their negotiations with carriers, agents and building in our clients’ minds that we are deserving to be their trusted partner.

- Handling the consolidation shipments till the storage process inside the CFS warehouses completed and submitting the delivery orders to the clients accordingly.

- Handling custom clearance and forwarding jobs which related to our domestic services.

- Preparing ocean freight profit monthly report from GAC Logistics system..

- Submitting the electronic consolidation cargo manifests at the Egyptian customs web site.

- Attending Flexi tank loading operation at one of our client’s factory.

- Handling customer complaints successfully & building better customer relationships for increasing their loyalty to us.

- Submitting the releases letters to the ultimate receivers after collecting GAC Egypt handling fees according to EIFFA tariffs.

- Acting as sales support and getting the inquiries from our clients and sending them our best rates and quotations.

- Updating our key accounts with their shipments status since loading their cargo from place of receipt up to place of delivery.

- Handling the ISO Tanks business for our overseas agents as from the import leg up to loading empties leg.

- Handling the Full Export operations of the ISO Tanks business for our key accounts.

- Attending Vessels discharging operations at Alexandria port for the cargoes of one of our key accounts as from the vessel berthing and ensuring they are in good conditions till releasing the cargoes on our trailers out from the port limits.

*From May 2005 till May 2008:

Senior Counter at Gulf Agency Co. (Egypt) Ltd. As agent for CSAV- Norasia lines & WAN HAI Line.

Principal Duties and Responsibilities as follows:

- Data entry for vessels in the agency invoicing system in addition to issuing and reviewing them before the collection process takes place parallel with the incoming calls from clients over phone.

- Replying to our clients’ requests and inquiries such as but not limited to (vessels ETA, the time of receiving delivery orders / Originals Export bills of Ladings, demurrage charges, terminals storage charges, terminal handling charges, demurrage free time at port of discharge and etc…

- Making settlements for refunding payments to their beneficiaries and Alexandria port authority utilization fees.

- Filing the import, freights, storage and demurrage invoices and submitting copies to tax and daily sales departments.

- Entering for PSD & DAM import vessels in worksheets these enable us to proceed the weekly funds report (WFR) along with monitoring the collection process in the other company's branches.

- Handling the credit clients' financial situations until settling their due amounts.

- Reviewing the third parties claims that has been submitted to owners' accounts department in order to ensure collection from receivers firstly.

Trainings :

Training at:

Bank of Alexandria (Summer 2002): At

Export credits dpt.Securities dpt.Foreign transferes dpt.Current accounts dpt.Foreign exchange dpt.

Societe Arabe Internationale de Banque SAIB (Summer 2003):At,

Export credits dpt. Foreign transfers dpt.

Finished and completed the training of Communicating effectively work shop course which managed by Skills Company for Management and Human Development.

Attended "Shipping Agencies" course which managed in co-operation with Alexandria Chamber of Shipping and The Arab Academy for Science, Technology and Maritime Transport (Certificate available upon request).

Attending Coaching and Mentoring Training workshop which managed by Agility. Attending Sea Freight Awareness Course which managed by Agility Egypt. Attending Air Overview - On Job Training managed by Agility Egypt. Finished and completed Logistics Management course managed by Agility Egypt.

Personal Skills

Ability to Deal with all categories of people in all sites of work. Ability to work under high pressure and job stress. Ability to cope with team work. Using all office appliances (facsimiles, photocopies, scanners and printers). Flexibility and ability to adjust to emerging situations and eagerness to learn.

Communication skills

Send and receive information in ease. Ability to listen effectively to gain information and understand opposite point of

view. Ability to present information in oral and written presentation. Attended Communication skills work shop (Certificate available upon request). Attending Negotiation skills work shop (Certificate available upon request). Attending Customer Service work shop supported by New Horizons (Certificate

available upon request).

Computer skills

Operating Systems ( MS Windows). Microsoft Office (Word-Excel-PowerPoint-Outlook...). Internet (Searching – Browsing- Email…).

Languages Skills

Arabic ( Mother tongue). English ( Excellent ). French (Elementary).

Best regards…