airvault faq

8/6/2019 AirVault FAQ

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What is AirVaultWhat is AirVault® ® ??Scripts from the AirVault FAQ video seriesScripts from the AirVault FAQ video series

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Presented by Patrick M. Castleberry, President Presented by Patrick M. Castleberry, President



What is AirVaultWhat is AirVault® ® ??

AirVault is a web-based software service designed specifically foraircraft maintenance records. It incorporates the best practices of theaviation industry, and is backed by over 75 years of the combinedexperience of our Technical Advisory Board members, people who areexperts within the industry. AirVault allows carriers, their MRO

partners, even leasing companies, to store all of their records in onesecure place and to tie their records systems into those of their supplychain vendors.

AirVault thus becomes the single, all-purpose, paperless archive forreceiving, storing, searching and retrieving highly valuablemaintenance records. Our customers soon find that AirVault makes

them administratively more efficient and thus more profitable. Theybegin to enjoy the benefits immediately upon incorporating ourservice.



How does AirVaultHow does AirVault® ® ensure passenger saf ety?ensure passenger saf ety?

Only a carrier can ensure the safety of its fleet and its passengers, but

AirVault allows the carrier on any given day, at any given time, to prove

that their planes, and thus their passengers, were safe. And thats the

real challenge, because there might be an incident involving one of the

planes. The carrier must then produce and examine the maintenancerecords surrounding that day and show that that plane was maintained

in compliance with the very complex maintenance programs that the

carrier developed over time with the approval of their regulators.

AirVault allows them to access those records and to show that on that

day the plane was safe.



How does AirVaultHow does AirVault® ® contribute to regulatory compliance?contribute to regulatory compliance?

An airline will have spent millions of dollars developing maintenanceprograms for its fleet. And those programs have to be reviewed andapproved by the regulatory body that supervises that carriersoperations. In the United States, that is the Federal AviationAdministration. So AirVault comes into play when those records have

to be examined by the regulatory body because the regulator will wantto know two things: (1) were the planes properly maintained; and, (2)were they maintained in strict compliance with that approvedmaintenance program.

AirVault enables you to produce those records anytime upon request,and to produce them electronically. You may even produce thoserecords to the FAA at its own offices if the carrier allows, rather thanhave the FAA come to the carriers facilities to conduct the review.



Why is AirVaultWhy is AirVault® ® valuable to leasing companies?valuable to leasing companies?

Aviation is looking more and more to leasing companies for planes to fly. Why? Well,carriers dont want to tie up their capital. So, they are relying on third party financiers, orleasing companies as they are known in the industry, to supply them with the planes theyneed. Essentially, they rent them. There is a natural interaction between the carrier and theleasing company where a plane is either going into service at the start of a lease or comingout of service at the end of a lease. During that process, all of the maintenance recordspertaining to that leased aircraft, or that leased engine or part, have to be given to the

carrier on delivery so that the carrier can confirm the airworthiness of the aircraft, engine,or part, and to ensure that it has been maintained properly. And at the end of the leasewhen the plane, engine, or part has to be returned to the leasing company, the lessor mustbe able to confirm that its asset has been properly maintained and may be leased again.

AirVault provides both parties to that transaction, the carrier and the leasing company, withthe quick, electronic means to determine that that the asset is safe to fly again. Also, duringthe lease, AirVault allows the leasing company to monitor the proper maintenance of itsassets on an ongoing basis, catching problems earlier when the asset is still in the carriers

hands. AirVault also allows the leasing company to incorporate the carriers maintenancerecords into its own records system, enabling the next leasing prospect to shop the assetbefore its actual return.



Does AirVaultDoes AirVault® ® contribute to productivity?contribute to productivity?

Our customers, on average, recover the cost of AirVault within the first six monthsfollowing deployment, because AirVault enables a carrier to become moreefficient in the way that it administratively handles its maintenance records. Ourcustomer surveys have confirmed for us the value of AirVaults freeing skilledworkers from time-consuming clerical tasks and reducing regulatory compliancerisks. A carrier of any appreciable size is generating thousands of maintenance

records every day. The old paper processes, of course, were breaking down atthose volumes. Thats why AirVault is fully electronic. Even if you have somemaintenance records in digital form already, you may have them on servers thatare disconnected from your maintenance planning software.

AirVault can tie into legacy software systems directly, capturing records alreadycreated by other systems without requiring administrative staff to intervene toprint, scan and index those records again. AirVault can tie directly into the records

systems of supply chain vendors to achieve the same benefit. Thus, your workersare able to produce records faster, spending less time searching for records whenthey need them, enabling the carrier to prove compliance at a moments notice.



Is AirVaultIs AirVault® ® expensive?expensive?

We make sure that AirVault is affordable for any carrier of any size. We baseour pricing on a monthly subscription model so that you pay monthly for whatyou use. Our pricing relates to the number of planes you fly, so it is madeaffordable regardless of the size of your airline. If you are a small carrier, youwill pay us less. If you are a larger carrier, you will pay us more. But, we havetaken the big expense out of the traditional in-house systems where you had

to hire the staff to manage it, had to buy and maintain the hardware to run it,and had to license the software at a substantial upfront cost and pay to havethe software vendor to maintain it thereafter.

AirVault is a web-based hosted model, or as we say today, software-as-a-service, accessed by users from our the AirVault Private Cloud. In short,AirVaults cloud-computing model has taken much of the expense out of maintenance records management. The best news is that our customers, on

average, recover the cost of AirVault within the first six months followingdeployment.



How does AirVaultHow does AirVault® ® keep records secure,keep records secure,

available, and confidential?available, and confidential?

AirVault is a cloud computing solution. That means that you, the user, access our softwarevia the internet and you run it from our data centers, data centers that we manage directly,data centers that we control and keep secure. All data transmission between the user andAirVault is encrypted over the web, meaning that even if someone could intercept the datastream, your information would be unintelligible. In addition, each year we retainindependent auditors to examine our data centers and our management policies andprocedures to confirm that AirVault is secure and free from the prying eyes of unauthorized

persons. We believe that we hold ourselves to higher standard of security than many of ourcustomers impose on themselves. We have to serve not only our own proprietarycomputing needs, but we must also satisfy the confidential records policies of ourcustomers. All customer data is maintained in three full and independent electroniccomplements.

Our customers are so confident in the reliability of AirVault that most destroy their paperrecords once digitized within AirVault. AirVault is reliable, safe, and protected by multiplefirewall layers from hackers and other intruders, and we have the happy customers and

independent auditor reports to prove it. I should add that never in our 15 year history hasany hacker or intruder penetrated our system.



Who is on AirVault·s Technical Advisory Board?Who is on AirVault·s Technical Advisory Board?

The AirVault Technical Advisory Board helps us incorporate industry best practices into our softwareproducts. The board members evaluate new software development projects and makerecommendations as to how the products can better serve the needs of aviation maintenance. Forexample, one of the software products currently under development is a workflow process that minesthe AirVault database for missed manufacturers warranty claims. Missed warranty claims are aparticular problem for non-routine maintenance tasks. Industry analysts estimate that for the industryas a whole, unfiled warranty claims run into many billions of dollars each year. In this case, our AdvisoryBoard members advise us as to (1) what maintenance documents should be mined from the database

and presented to a knowledge worker for warranty claim review, (2) what a warranty claim form shouldlook like, and (3) what data we should capture to populate the claim form automatically.

Our board members include Jeffery Hillis, Senior Director of Technology for Southwest Airlines; BillAshworth former President of ATS (formerly BF Goodrich), one of the largest MRO vendors in the world;Tony Pistilli, former Records Manager for United Airlines; Jim Davey, former VP of Engineering at UnitedAirlines and at Alaska Airlines; and Jon Pyke, a world-renowned expert in electronic workflow systemsand business process management. These five people represent over 75 years of combined experiencein aviation maintenance, and they help us design our products so that we can offer our customers thebest practices and best thinking for the efficient, effective management of aircraft maintenance records.



What happens to paper records once What happens to paper records once

they·re stored in AirVaultthey·re stored in AirVault® ® ??

The FAAs Advisory Circular 120-78 generally approves the adoption of electronicrecordkeeping systems in lieu of traditional paper systems for aircraft maintenance records.The Circular sets forth the requirements for such systems and emphasizes that eachcarriers adoption of such a system has to be formally approved by the FAA before it may beplaced into daily use. Suffice it to say that AirVault has passed the FAA test each place it hasbeen deployed. Sales prospects often ask us what they are supposed to do with originalrecords once they have been digitized and processed into AirVault. Since we maintain three

fully redundant, electronic complements of every customers records, we have customarilyadvised prospects that they may do with their paper records as they please.

Now, however, we have the perfect answer. Recently, a sales prospect was touring theSouthwest Airlines facilities to observe how the maintenance staff was using AirVault. Atthe end of the onsite demonstration the sales prospect representative asked Southwest,Where do you store the paper once its in AirVault? The Southwest manager replied, Oh,let me show you, and pointed to a huge paper recycling bin where all of Southwests papergoes each day after being processed into AirVault. Our customers no longer need file

rooms, file cabinets, file clerks or offsite storage facilities. With AirVault, paperless reallymeans paperless.



How long does it take to deploy AirVaultHow long does it take to deploy AirVault® ® ??

In most cases, AirVault deploys within a week. New customers are up and running, withtheir users trained, in five business days or less. AirVault is easy to deploy. Remember,AirVault is a hosted software service running from our fully redundant data centers, or ourprivate cloud as we now prefer to say. That means users access AirVault via any web-browser, Internet Explorer, Firefox, Safari, Opera, you name it, and run the software fromour data centers. When we come to a new customers site to implement AirVault and totrain users, the only installations we do concern paper scanning stations needed only if our

new customer still must process and digitize lots of paper.By the way, we do offer a turnkey service for paper processing for those new customerswho wish to outsource the entire task to us. We offer full OCR of all images and formsrecognition for the electronic capture of index information, with 24 hour turnaround formost records. Also, AirVault comes with a flexible, easy-to-use API and web services toolthat enables a customers IT staff to tie AirVault into any legacy software systems, such anin-house ERP system or a Maintenance & Engineering system, as a customer chooses. Ourstaff is of course available to help with any integration tasks.



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Thank you!Thank you!

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