Allison Hamilton6715 Place Beaubien, Montreal, Quebec H1M3V9438-928-5942 allisoneylh@gmail.com

EducationConcordia University

One year completed, John Molson School of BusinessVanier College

2011 DEC, General SciencesVincent Massey Collegiate

2007 DES

Language SkillsBilingual: English and French

Computer SkillsMicrosoft Office: Word, Excel, PowerpointPOS systems: Maitre D’, Aloha, Moneris, Open Table, several different softwares

Work experience

Customer Service Representative and Cashier On Duty (Supervisor)September 2015 to present

Providing excellent customer service Ability to use cash and inventory/customer service related programs Product and policy knowledge Supervise cashiers, create a positive environment behind the cash Ensure knowledge of promotions to all cashiers Daily data entry of previous day’s sales, inventory and important information Work in a fast paced environment and autonomously

Customer Service RepresentativeNovember 2014 to May 2015: Capital One

Answer phone calls in a timely manner while providing the best possible customer service

Use of different softwares to manage customer accounts Knowledge of company policies to relay to customers in different situations Work in a fast paced environment

Server August 2013 to September 2015: Typhoon LoungeAugust 2013 to December 2013: Restaurant RasoiOctober 2011 to September 2013: Terrasse Sur L’Auberge du Vieux-Port and

Steakhouse du Vieux-Port

Time management between tables in fast paced environment and autonomously

Excellent customer service: friendly and positive attitude towards the public Know recipes and how to make cocktails, properly serve wines with

knowledge

HostessOctober 2012 to March 2013: Reuben’s Deli

Answer phone calls, greet and guide customers to their tables and organize reservations

Handle take-out cash

Shift Supervisor and BaristaFebruary 2007 to January 2011: Starbucks Coffee

Manage daily cash income and deposits to Starbucks Company Distribute barista tasks between employees Weekly inventory check Upkeep of positive customer relationships Basic Barista duties

*References available upon request