© 2014 brigham young university–idaho 1 © 2008 brigham young university–idaho professionalism
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© 2014 Brigham Young University–Idaho 1© 2008 Brigham Young University–Idaho
Professionalism
© 2014 Brigham Young University–Idaho
Customer Service Training: Professionalism
Professionalism Defined
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© 2014 Brigham Young University–Idaho
Customer Service Training: Professionalism
Attributes of a Professional• Competency• Respect• Punctuality• Maturity
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© 2014 Brigham Young University–Idaho
Customer Service Training: Professionalism
Competency• Training• Skill
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© 2014 Brigham Young University–Idaho
Customer Service Training: Professionalism
Respect• Treat people with kindness, courtesy, and
politeness• Listen• Show Gratitude• Avoid Gossip
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© 2014 Brigham Young University–Idaho
Customer Service Training: Professionalism
Punctuality
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“If you’re early, you’re on time, if you’re on time,
you’re late.”
© 2014 Brigham Young University–Idaho
Customer Service Training: Professionalism
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