2011 resume

2011 ResumeEric Rehr

erehr@live.comhttp://www.linkedin.com/in/ericrehr

Certifications

SENIOR END USER SERVICES STRATEGIST

IT Project Management

System Architecture

End User Computing Standardization

Introduction Proficient at establishing standards, leading teams in evaluating new

technology, directing projects, and defining innovative solutions. Develops strong relationships with vendors, participating in their advisory councils and standards boards, and has a professional manner that fosters solid partnerships with global users, cross-functional teams, peers and executives.

Versatile, dynamic IT Professional has extensive experience developing enterprise-wide tactical/strategic roadmaps for hardware, managed output services, imaging and peripheral equipment.

A highly rated SME in his field, he reported directly to the Chief Technology Officer (CTO).

Core Competencies Strategic/Tactical IT

Planning Systems

Standardization Proactive Innovation Business-to-IT

Leadership

End User Hardware Architecture

Vendor Relationship Management

Global Team Leadership

Global Project Diversification

VENDOR RELATIONSHIPSHP

NEC

IBM

Dell

Fujitsu

Sony

Canon

Iomega

Kingston

AMD

Insight

Lexmark

Microsoft

Intel

Toshiba

Xerox

Career Highlights Saved Kraft $100M in IT expenses by

defining detailed managed output services (MOS) roadmap.

Enabled Kraft Foods to save $50M by developing comprehensive hardware standards.

Proactively collaborated with R&D to develop innovative solutions to elevate end-user experience.

Member of PC Configuration Services to seamlessly design improvements to PC standards.

Member of PC Configuration Services to seamlessly design improvements to PC standards.

EDS Release Manager for Kraft’s $30M PenPad Refresh project impacting 2700 U.S. sales reps.

Architected blueprint for Kraft’s transition from Lenovo-based to DELL-based systems.

Honors Presented award by EDS HR Vice

President for saving the U.S Government >$1M by single-handedly completing a four-month, five-person database project in a week.

Actively participated in development of new hardware features for 15 major manufacturing companies, including NEC, Hewlett-Packard, Targus and Lexmark.

Youngest technologist to represent Kraft’s PC users at Altria PC Alliance Board standards meetings.

Received ‘Above and Beyond Call of Duty’ award for saving Kraft $7M/year by standardizing PCs, 2003.

Earned IT Breakthrough Award (2) for 1) leading global virtual team projects, and 2) deploying PCs domestically, while managing technology support.

Professional ExperienceCurrent to Past...

Hewlett-Packard Company, New Providence, NJ

End User IT Hardware Standardization and Strategy2008 – 2010Note: HP acquired EDS in 2008

Experience IT Breakthrough Award-winning

Project Manager for global, enterprise PC Accessory Procurement Portal.

Originated policy to add “incident rate” and “user experience” to the criteria for yearly PC refreshes.

Dramatically reduces incident reports as owner of Problem Management Records (PMR) for hardware technology.

Consolidated and streamlined the PMR process by creating a SharePoint portal for sharing input.

Meets with vendors to foster partnership and define capabilities and advantages.

Electronic Data Systems (EDS) – Bedminster, NJ

IT Hardware Architect & Strategist2007 - 2008

Experience Collaborated with portfolio teams to ensure synergy across

internal/external global clients.

Led major global hardware transition projects.

Defined strategic roadmaps for all hardware systems.

Created all standards for local/networked workstations and peripherals.

Managed hardware vendor relationships such as Dell, Microsoft and Intel.

EDS - Kraft Foods AccountEast Hanover, NJ

IT Release Manager for Kraft Account2006 - 2007Note: Kraft Outsourced IT Department to EDS on 06/2006

Experience Reported directly to the company CTO.

Defined strategic roadmaps for hardware, imaging systems, group end-user equipment, and managed output services.

Liaison between client representatives and EDS, facilitating tactical and strategic rollouts.

Assisted with Service Release Management (SRM) role including workstation hardware.

Managed a team doing physical hardware testing against created images.

Kraft Foods

Head of Global Workstation Hardware Standards 2000-2006Note: Kraft Acquired Nabisco in 2000

Experience Managed standards and architecture for 70,000 machines

across 72 countries.

Participated in Requests for Proposals, and made ‘go/no-go’ decisions related to hardware.

Updated over 240 policies to ensure validity of hardware/peripheral standards.

Taught enterprise workstation standards to 300+ business and IT support team members.

Nabisco

Head of National Computer Hardware Standardization Group 1999-2000

Experience Standardized corporate desktop equipment

and resolved PC and peripheral problems.

Created Windows NT/Windows 2000 standard enterprise images.

Education & Training

Education University of Maryland, Bachelors of Science (BS)

Degree in Decision Information Sciences

Kraft Foods, Inc., Manager Training Program, 2005

George Washington University, Associates Certificate in Project Management, 2004

Nabisco, Inc., Professional Development Program (PDP), 2000

Certifications Microsoft Certified Systems Administrator

(Windows 2000) Microsoft Certified Systems Engineer (Windows

2000) Project Management Professional (2005; re-up

2008) Information Technology Infrastructure Library CompTIA A+ Certification

Affiliations Institute of Electrical and Electronics

Engineers (IEEE), 2005 – 2006

Project Management Institute (PMI): New Jersey Chapter and IT Special Interest Group, 2003 – Present

SENIOR END USER SERVICES STRATEGIST

Eric Rehr

973-202-0044erehr@live.comhttp://www.linkedin.com/in/ericrehr