3. maintenance organization
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3. Maintenance and Engineering Organization
04/08/231
AIRCRAFT MAINTENANCEการซ่�อมบำารงอากาศยาน
(437309)
SAMRIT R.
2
ความหมายของ Organization
Bernard,Mooney,Sherwood-บำคคล 2คนข��นไป มาทำางานร�วมก�น เพื่��อให บำรรล ว�ตถุประสงค% ทำ&�กาหนดไว
Hicks, Urwick- เป)นกระบำวนการ จั�ดโครงสร าง หร�อ การแบำ�งงานเป)น ประเภทำต�าง ๆ แล ว มอบำหมายความร�บำ ผิ0ดชอบำให แก�สมาช0ก ดาเน0นการปฏิ0บำ�ต0ให บำรรลเป3าหมาย
Katz,Kahn-ระบำบำเป4ดทำ&�ม&การ เปล&�ยนแปลงให สอดคล องก�บำ สภาพื่แวดล อม
04/08/23SAMRIT R.
3
Organization
กล�มของบำคคล
- การสื่��อสื่าร- การรวมม�อรวมใจ- การม�เป้�าหมายรวมก�น- การม�กฏระเบี�ยบี
โครงสร างของความส�มพื่�นธ์%
ระบำบำสื่ภาพแวดล้�อม
Input --> Proces --> Output- แรงงาน - เทคน#ค - ผล้#ตภ�ณฑ์(- ท)น - ว#ธี�การ - การบีร#การ- ข้�อม,ล้- เคร��องม�อ
กระบำวนการ- ม�การด-าเน#นงานอยางม�ความตอเน��อง,รวดเร.ว,ถู,กต�อง,ป้ระหย�ด
* ก-าหนดเป้�าหมาย * การแบีงงาน
(หล้�กเล้��ยงความซ้ำ-1าซ้ำ�อน)
การจั�ดการ- แบีงงานก�นท-าตาม ความสื่ามารถู- ก-าหนดอ-านาจหน�าท��, ความร�บีผ#ดชอบี
04/08/23SAMRIT R.
4
Organization Objective (ว�ตถุประสงค%)
ทำางเศรษฐก0จั- ทำากาไรส8งสด
การให บำร0การ- สร างความพื่�งพื่อใจั ให ล8กค า- ความสามารถุใน การแข�งข�น
ทำางด านส�งคม- ช�วยเหล�อส�งคม- จัร0ยธ์รรมทำางธ์รก0จั
04/08/23SAMRIT R.
Formal Organization (องค(การเป้3นทางการ) Informal Organization (องค(การไมเป้3น
ทางการ)
Accountable Manager C.E.O.
Accountable Manager C.E.O.
TechnicalDirector
TechnicalDirector
Flight Operations Director
Flight Operations Director
Ground OperationDirector
Ground OperationDirector
04/08/235
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1) หล้�กการแบีงงานก�นท-าตามความถูน�ด (Specialization of Work)
2) หล้�กการม�ผ,�บี�งค�บีบี�ญชาคนเด�ยว (Unit of Command)
3) หล�กขนาดของการควบำคม (Span of Control)
4 ) หล้�กอ-านาจหน�าท��แล้ะความร�บีผ#ดชอบี (Authority and Responsibility)
04/08/236
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Accountable Manager
Accountable Manager
Flight OperationsFlight Operations TechnicalTechnical
Accountable Manager
Accountable Manager
Flight OperationsFlight Operations TechnicalTechnical
โครงสร างแบำนราบำ
โครงสร างส8งช�น
04/08/237
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CEO/Accountable manager
CEO/Accountable manager
Ground Operations
Ground Operations
Flight Operations
Flight Operations
Technical Technical
04/08/238
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EngineEngineAirframeAirframe PropellerPropeller
CEO/Accountable manager
CEO/Accountable manager
04/08/239
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N. American Regions
N. American Regions
Pacific Regions
Pacific Regions
Europe Regions
Europe Regions
Australia Regions
Australia Regions
CEO/Accountable manager
CEO/Accountable manager
04/08/2310
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RivetingRivetingCuttingCutting WeldingWelding
CEO/Accountable manager
CEO/Accountable manager
04/08/2311
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American Airlines
American Airlines
QantasAirlines
QantasAirlines
LufthansaAirlines
LufthansaAirlines
China Airlines
China Airlines
CEO/Accountable manager
CEO/Accountable manager
04/08/2312
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Production & PlanningManager
Production & PlanningManager
“C-Check”Project
Manager
“C-Check”Project
Manager
Maintenance OperationsManager
Maintenance OperationsManager
Quality Assurance Manager
Quality Assurance Manager
Marketing
Finance
Production
Director of TechnicalDirector of Technical
04/08/2313
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Span of control
Grouping of similar functions
Separation of production and
oversight functions
Organization Structure Concept in Aviation
Maintenance
04/08/2314 SAMRIT R.
The Maintenance & Engineering Organization
There are 3 basic concepts for mid-sized airline underlying the structure; 1. Concept of Span of control (หล้�กข้นาดข้องการควบีค)ม ) 2. Grouping of similar functions (พ#จารณาตามหน�าท�� ) 3. Separation of production and oversight functions; from the oversight functions of inspection, control and , monitoring (Quality assurance, Quality control, Reliability and safety)
04/08/2315 SAMRIT R.
Organization Structure
04/08/2317
VP Maintenance &
Engineering
Technical Services
Maintenance Program
EvaluationMateriel
Shop Maintenance
Aircraft Maintenance
Engineering Hangar Engine Purchasing Quality Assurance
Computer
Publication
Training
Planning Line
MCC
Avionics
Mechanical
Structures
Stores
Inventory
Receiving
Quality Control
Reliability
Safety
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Organization Structure
04/08/2318
Director of Technical Services
EngineeringComputer Support
Technical Publications
Technical Training
Production Planning &
Control
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Technical Services Department
04/08/2319
Engineering department High degree of expertise, any and all specialties within the
aircraft's technical realm: power plant, structures, avionics, aircraft performance, and systems (hydraulic, pneumatic, etc.)
Development of the maintenance program (tasks, intervals, schedules, blocking, etc.)
Establishing the technical policies and procedures of M&E Units
Evaluation of A/C and facilities (new aircraft, used A/C, new hangars, maintenance shops, storage facilities, buildings, etc.)
Oversight and evaluate of the incorporation of SBs and SLsAssistance in Troubleshooting difficult problemEvaluation of maintenance problems determined by
the reliability program and for problems Issuance of EOSAMRIT R.
Technical Service Department
04/08/2320
Production planning and controlPlanning activities related to maintenance
and engineering (short, medium, and long term)
Establishment of standards for man-hours, materiel, facilities, tools, and equipment
Work schedulingControl of hangarsOn-airplane maintenance;Monitoring of work progress in the support
shops
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Technical Service Department
04/08/2321
TrainingResponsible for curriculum, course development,
administration, and training records for all formal training attended by the M&E unit's employees.
Coordinates any training required outside (vendor training)
Coordinates with line and hangar maintenance personnel for the development of on-the-job training and remedial or one-time training activities
Establish new and special training courses to meet the needs of the airline (problem investigation by reliability, new equipment or modifications, or the addition of aircraft types to the fleet)
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Technical Service Department
04/08/2322
Technical publications;Responsible for all technical publications used by the
M&E organization.Keeps a current list of all documents received
from manufacturers and vendors as well as those produced in-house by the airline.
Ensuring that appropriate documents and revisions are distributed to these various work centers.
Responsible for maintaining the main technical library and any satellite libraries within the airline's system, including those at out stations.
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Technical Service Department
04/08/2323
Computing services;Responsible for the definition of the M&E
organization's computing requirements. Selection of software and hardware to be
used, with usage information and requirements inputs from the individual units.
Training of maintenance, inspection, and management personnel on computer usage.
Provide continuing support to the using organizations.
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Organization Structure
04/08/2324
Director of Aircraft Maintenance
Hangar Maintenance
Maintenance
Control Center
GSE & Facilities
Support Shops
Ramp & Terminal
Outstations
Line Maintenance
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A/C Maintenance
Heavy Maintenance Activities
Heavy checks normally consist of:System functional checkVisual inspection and NDT (Ultrasonic, x-ray,
isotope, dye-penetrant, etc.)Removal of access panelsRemoval of major components to gain accessesParts/components replacement Structural inspection and repairStructural modificationZonal inspection
04/08/2325SAMRIT R.
Aircraft Maintenance
04/08/2326
Hangar maintenanceResponsible for compliance with the airline's policies
and procedures relative to all work done on the aircraft in the hangar,ModificationsEngine changes"C" checks (and higher)Corrosion controlPaintingVarious support shops (welding, seat and interior
fabric, composites, etc.) Ground support equipment.
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Aircraft Maintenance
04/08/2328
Line MaintenanceResponsible for compliance with the airline's policies
and procedures relative to the work done on the aircraft on the flight line while the aircraft is in serviceTurnaround maintenance and servicingDaily checksShort interval checks (less than "A" check interval),
and "A" checks. SometimesSimple modificationsPerform line maintenance activities for other airlines
under contract
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Aircraft Maintenance
04/08/2330
Maintenance Control Center MCC- Responsible for keeps track of all aircraft in flight and
at outstations. - All maintenance needs of these vehicles are
coordinated through the MCC- MCC also coordinates downtime and schedule change
with the flight department.
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Organization Structure
04/08/2331
Director of Shop
Maintenance
Engine ShopsMechanical
ShopsElectrical
ShopsAvionics
Shops
Engine shopsMaintenance and repair done on the organization's engines and auxiliary power units (APUs). May be a separate engine shop for each type
Electrical and electronics (avionics) shops
All off-aircraft maintenance of electrical and electronics components and systemsMay be several shops (radio, navigation, communications, computers, electric motor-driven components, etc.)
Mechanical component shops Mechanical components: actuators,
hydraulic systems and components, aircraft surfaces (flaps, slats, spoilers), fuel systems, oxygen. pneumatics, etc.
Structures Maintenance and repair of all aircraft
structural components, includes composite material as well as sheet metal and other structural elements.
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Organization Structure
04/08/2332
Director of Materiel
Inventory Shipping & Receiving
PurchasingStores
- Purchasing Buying parts and supplies and tracking
these orders through the system. Handling warranty claims and contract repairs.
- Stores Storage, handling, and distribution of parts
and supplies used by the maintenance personnel in line, hangar, and shop maintenance activities
- Inventory controlEnsuring that the parts and supplies on hand are sufficient without tying up excessive funds in nonmoving items and without running out of stock too soon or too often for commonly used items.- Shipping and receivingPacking, waybill preparation, insurance, customs, etc. for outgoing materials as well as customs clearance, unpacking, receiving inspection, tagging, etc. for incoming materials.
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Material
04/08/2333
- PurchasingBuying parts and supplies and tracking these orders through
the system. Handling warranty claims and contract repairs.- StoresStorage, handling, and distribution of parts and supplies used
by the maintenance personnel in line, hangar, and shop maintenance activities
- Inventory controlEnsuring that the parts and supplies on hand are sufficient
without tying up excessive funds in nonmoving items and without running out of stock too soon or too often for commonly used items.
- Shipping and receivingPacking, waybill preparation, insurance, customs, etc. for
outgoing materials as well as customs clearance, unpacking, receiving inspection, tagging, etc. for incoming materials.
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04/08/23 34
Director of Maintenance
Program Evaluation
Quality Assurance
Maintenance Safety
ReliabilityQuality Control
Quality Audits
Standards
Technical Records
Data Collection
Preliminary investigation
Issue alert notices
Monitor results
Safety Program
Safety Equipment
Health Matters
A/C Inspection
Shop Inspection
Materiel Inspection
NDT,NDI, & Calibration
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Quality assurance› Assuring that all units of M&E adhere to the company
policies and procedures as well as FAA requirements› Sets the standards for the M&E operation › QA auditors ensure compliance to those standards
through yearly audits› Auditing outside suppliers and contractors for
compliance with the company's, as well as the regulatory authority's, rules and regulations
04/08/23 35SAMRIT R.
Quality control› Conducting routine inspections of maintenance and
repair work› Certifying maintenance and inspection personnel, and
management of the required inspection items (RIIs) program
› Identification of RIIs› Certification of specific personnel authorized to inspect
and accept the work› Calibration of maintenance tools and test equipment › Performs or oversees the nondestructive testing and
inspection (NDT/NDI) procedures.
04/08/23 36SAMRIT R.
Reliability Conducting the organization's reliability program Ensuring that any problem areas are promptly addressed Data collection and analysis, identification of possible
problem areas Publication of the monthly reliability report.
Safety Developing, implementing, and administering the safety
and health related activities within the M&E organization Handling all reports and claims regarding M&E safety
issues
04/08/23 37SAMRIT R.
Contract Maintenance
Contractors may perform maintenance under two different sanctioned methods: an individual aircraft maintenance technician’s (AMT) certificate (license) or under an air agency certificate known as an approved maintenance organization (AMO) or aeronautical repair station.
While there are many capable individual AMTs working on corporate aircraft, it is difficult to beat the advantages of a repair station. A properly certificated repair station has the advantage of written minimum personnel qualifications, supervisory methods, quality control programs, and a higher level of surveillance from the national regulatory greater for an AMO.
04/08/2339 SAMRIT R.
Maintenance Agreement
Airlines shall ensure a maintenance agreement has been executed with each maintenance organization that performs maintenance functions for the airlines; such maintenance agreement shall;
- specify all maintenance requirements and define all tasks to be performed;
- comply with the procedures governing maintenance arrangements, as specified in the GMM/MCM/TPPM.
04/08/2340 SAMRIT R.
Vice PresidentOperations
Engineering ManufacturingQuality
AssuranceTechnicalServices
COMPANY ORGANIZATIONAL STRUCTURE
DocumentControl
Certification
Finance
Purchasing
Quality Control
PrototypeEngineering
ProductionPlanning
Wire Shop
Metal Shop
Paint Shop
Shipping
Inventory
Receiving
Design &Development
Service Bulletins
CustomerOrdered Changes
ProductionIllustrations
ProgramManagement
Sales &Marketing
IT
Facilities
HumanResources
ManagementRepresentative
Directors
04/08/23 44SAMRIT R.
FAA Part 145
(Repair Stations)
Organization
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