マーケティング効果を最大化するためのアクティブサポート
Post on 06-Dec-2014
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- 1. In working to resolve the issue not be conveyed.
2. / KOUNO Takeshi 197473 1997200120042005COO2005200720072010 Twitter crossreviewclipmail 3. 4. 5. nnoottssiilleennttbbuuttiinnvviissiibbllee 6. 7. 8. 9. 10. 100 VIP 11. 12. 13. 14. @Zappos_Service500 @comcastcares @JetBlue @SBCare @bookoffonline @askul_cr Windows @MSHelpsJP NHN @naver_jpLINE @DellCaresPRO_JP 15. 1. 90 2. VOC 3. 16. 200 17. Twitter1,575 http://activesupport.jp/PDF 18. 19. PR PR One to One 20. PRFacebook PR One to One 21. PRUP One to One 22. PRFacebook PR One to One 23. spam 24. 25. 26. 27. http://marketingis.jp/archives/2590 28. 29. 30. 31. Love/Hate 32. Love/Hate 33. 34. 100 Facebook 35. 1000 36. 3000 37. NHN JapanLINE 78000 38. NHN JapanLINE 39. NHN JapanLINE 40. 41. CM 42. CM 1530CM 43. 44. 45. 46. 47. Facebook 48. thank you! takeshi@smashmedia.jphttp://smashmedia.jp/blog/ @smashmedia http://www.facebook.com/kounotakeshiOK
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